free laundry, free coffee, very

i liked how i could do laundry at any time

very clean, and very clean laundry,

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

- neighborhood was a little scary - they don t sell laundry detergent

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

i wish they had a airport shuttle

very small bathrooms, not good wifi

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

wifi was out.. the tv didn t work..

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

i didn't like that there was no continental breakfast.

had pet area that the dogs were curious about but didn't make full use of

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

fireplace didn't work. some tables needed dusted off.

the rood top bar is an experience and i loved

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

bonuses: it was well priced, & pet friendly with no pet fee

only complaint would be that the mini bar had no options in it

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

the gym wasn t the best

excellent breakfast

great location. large room with kitchen. hot breakfast provided

i was bummed out that gym services were not available yet but there was an offer to pay to go to a gym down

woman working at the continental breakfast was so kind and treated all guests like she knew them

i wish the bar was open a little later;)

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

nice to have laundry facilities and exercise gym

the self service laundry was great and the shuttles to and from the hospital was great as well.

- no laundry bags, no in room directory (e

near cleveland hospital. laundry services

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

rooms are small, but what they lack in space they make up for with class and character

great valet service and bar and food was amazing as well

the staff is great and also love the bar and food

didn t enjoy the room service option

convenient with laundry and gym room

room service was great when we arrived late at night and the room was set up great for my wife's

location convenience. roomy suite. wi fi, kitchen.

the restaurant and bar were not very impressive and the wait staff was not attentive.

it was one of the hotels that had cleveland clinic shuttle service

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

it was so good that i sent compliments to the kitchen

staff was trying to keep up but limited kitchen

maybe the crowded breakfast area...

that we didn t like although it would be nice if they had a laundry facility in the premise

a* gym

gym was new and clean, great variety of

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

was perfect for all the local restaurants and bars

housekeeping left dirty laundry throughout the hallway til 8ish

fitness gym well provided and functioning

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

no free breakfast but there is a restaurant

i had to leave early and was not able to have breakfast - next time.

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

questions cleanliness of laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

the bed was great nice tv room service was great

in room breakfast was excellent

originally added extra items to my room service tab

nice corner view breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

desk, room service and lobby bar were excellent

4 of my tv channels had zero signal and the gym tv did not work.

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

requested a early check in, a month before my stay

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

the bar menu for main course meals

very nice lobby. gym is absolutely amazing!

we liked the burger & bar offer. it was worth it & everything was great

the room service menu could be a little more robust.

room service was quick and delicious

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

the gym was clean and well equipped

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the cafe breakfast was great and so was the bar and speakeasy

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

water was brown because of some work being done. only has valet parking. no free wifi

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

room service was great except the pasta of the day

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

staff was screaming at kids using the f-word right at the entrance

the pool was fun for my kids

were not alot of options for kids like saisages, muffins, criossiants, not many options in

it is nice having a real kitchen for making small meals and cleaning up

was very clean, the staff was wonderful, and the shuttle was very convenient

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

the wedding venue stage and bar area

got accused 3 times and profiled for smoking in the hotel room

to cleveland clinic but hotel shuttle or walking

staff from front desk to breakfast staff to bar staff, all were wonderful

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

we did call room service and the front desk for extra towels and they never brought them.

- gym needed remodeling (water leak)

it had great facilities, including 24/7 gym, breakfast...

that the pool wasnt open so not much for my kids to do.

coffee in the room, gym and pool available, free shuttle service breakfast available

and then i took a shower and there was a half used bar of soap with hair on it

i like that we can open the window for fresh air. also like the laundry facilities.

breakfast bar attendant

everything from the pool to the room

came for the kids to swim always too crowded

pool and hot tub was nice

staff are petty theives who steal change and laundry quarters

, laundry services, & wake-up calls

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

access to workout room laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

we had to go to the linen/ laundry room to get extra towels

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

the room is clean and the room service is very proactive

some machine made a lot of noise in the pool area in the middle of the knight

good quiet comfy rooms. good wifi. free parking and decent breakfast.

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and

i enjoyed the fireplace

lots of pet hair on the floor

ohh and while free parking is listed on the website there is now a 10

very friendly and breakfast was fantastic pool and gym was an added bonus

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of

they also had a pool and small gym

laundry on site

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

the wifi worked well

the pool is currently closed but the gym is open 24 hours

pool needs to be opened, fire pit was not on.

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

the next day my kids got an ear infection

nice fitness center and pool too

was shut down for maintenance one of the reasons why i booked it for the kids

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

also it was a long way from the parking lot to the hotel entrance and it was really dark and a little scary

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

parking and overall access to building entrance

parking

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring

nice premises, big parking lot

my kids slept on the floor

the hotel the lounge the breakfast an the rooms

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

no pool, only ok breakfast, limited pet area

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

the room i received was not well vacuumed and old laundry baskets were

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

has tgifridays and a local pub in the parking lot

i am happy my pets were able to be in the room with us

staying and highly recommend safeguarding all valuables just in case as there was no safe and parking lot is

i didn't see random people in the parking lot

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

the wifi signal was strong enough for me to stream movies and play games on my xbox series x

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in

it was clean and pet friendly.

easy access and parking

breakfast staff were excellent

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and

hotel has onsite parking

breakfast was wonderful

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

the pool closed but not their fault

kids screaming and swearing literally at all hours of the night with nothing done about it.

location, free parking, and decor!

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

there was no laundry facility, had to go to another hotel

the staff was also very accommodating regarding early check in and a little extension on the checkout time

rooms were great and liked laundry facility

laundry service is on the 4th floor, costs about $6 to wash and dry per load

the hotel also had a laundry room and fitness room that i did not use

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

were fumes from the laundry pervading the entire ground floor

friendly staff and very nice lobby with activities for the kids.

wifi was good for phones, but i tried to connect to playstation 4 to watch netflix but it wouldn't

kids knocking on doors and running

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of

friendly staff and very nice lobby with activities for the kids.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

the smallbut well designed kitchen was extremely helpful

i really liked having bedroom/bath in a separate room from the living room/kitchenette.

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

called downstairs the next morning and was told there were no more because laundry hadn t been done

parking, wifi, security

more than anything, i loved and appreciated that it was pet friendly

husband and i stayed here for a night away from the kids

breakfast was great

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

there's plenty of parking

great washing facilities for laundry, computer access with printer, pool

didn't like all the people hanging out in the parking lot by door 2

the parking lot was full of dog poop.

also really appreciated the free passes to the lifetime fitness

from no parking

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

from the front desk the the made and room service it is and also the kitchen area and everyone that worked in

breakfast and complimentary drinks and finger food

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

there is a large front grassy area so its a little far to the parking lot

the room service staff was friendly and helpful

it s nice having a bar area so you can have a drink knowing you re not driving home.

lots of easy free parking with wide spaces

very pleasant staff, including the kitchen staff.

the cleanliness of the pool. the continental breakfast. the friendliness of the staff!!

the pool was absolutely packed with kids and was very loud.

big bummer for the kids, that was the reason we chose this location

nice continental breakfast

laundry service on site

on site laundry

laundry staff operating front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

seeing the laundry behind the front desk

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

bar closed

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

also, the parking was excellent and free

free parking

clean and free secured parking!

had 3 adults 2 kids and we where in a room with just 2 beds

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

lots of parking and ease of access to outside

the younger kids took over the hot tub

kids running all around looked like a circus

pool and laundry room,

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility,

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area,

breakfast was wonderful

after an hour he went to laundry area & they gave us towels

unusually small shower. had a full kitchen but no glasses, dishes , silverware or cookware

nice clean room with a nice kitchen area

the staff in the breakfast area! very kind and accommodating!!

main entrance is at the back of the hotel, not easily identifiable in my opinion, and the parking is tight given

weird bloody looking thing in bottom of laundry basket

the amenities laundry/pool and the room set up, location, plus price for the week.

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the gym and laundry were helpful to have onsite

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

cleanliness,pool,gym

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

very clean, polite staff. pool and spa both extremely clean, and warm

part of hotel under construction, pool and hottub looked a bit dated.

cleaner laundry room, around the machines, please!!

not dep enough they were kids size

it was close to cleveland clinic hospital and just a walk across the parking lot is a restaurant

clean rooms clean and fresh smelling towels comfortable bed fast wifi good ample parking friendly

the breakfast had minimal options, but the gym was nice.

laundry and microwave were good for amenities

couldn't use the laundry facilities

clean friendly atmosphere. room was very spacious also, laundry room on site.

at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim so the kids were very

desk clerk was very nice, changed my room with no problem to a smoking room for us which was greatly appreciated

free use of laundry facilities

bed was incredibly hard and the parking lot was not plowed in a timely manner

decent restaurant with bar onsite where we had dinner and breakfast

location, friendly staff, clean quiet room, very nice restaurant and bar on site

wanted breakfast to last a about 30 minutes longer.

was supposed to be a non-smoking hotel, but the room smelled distinctly of cigarette smoke

the pool was closed which was a huge let down

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

check in was easy and nice, room was spacious and clean, slept great but pool was closed

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

ice machine worked, laundry room wasn t open, pool was down

one day on my way out i stopped by the desk and requested room service and it wasn t an issue

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

breakfast bar charge was $8 for empty drink pitchers and granola bars

pool was unavailable , and the key entry from the outdoor space did not work

it must have been laundry or maintenance

great pool

pool was not open.

beds were very comfortable and free breakfast was amazing

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

fridge not plugged in before i arrived, multiple complete hand prints on both head boards, and no wifi signal

non-smoking room smelled like smoke

was smoke free however it smelled like smoking rooms weren t far away

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

cool refrigerator, stove, microwave, dishwasher, and laundry on site

the clerk just said she was only there to do the laundry and wasn't very fluent in english

staff and laundry area locked for guests only

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

only issue would be laundry area and you have to pay to clean clothes

we stayed for four days, one thing we didn't like was the laundry system

room had an odor of previous guests cooking and dirty laundry

not in the laundry, not in the room, not in the bedding

he was able to find one bar in the laundry room

need coin laundry inside.

parking was very adequate

the free breakfast was full of choices

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

pool was not the cleanest...

the kitchen/dining area should have a microwave.

pool was crowded with kids during our entire stay. day & night.

quietness of rooms and good breakfasts.

pool area was a little cold.

is no handicap parking

website says nothing about a 75 pet fee. website just says pet friendly

friendly staff and the breakfast was good

the 2nd level by the laundry room smelled really bad

no laundry

good chili at the bar. good waffles at breakfast. nice staff. comfortable.

had to wait 20 mins after driving 12 hours with two young kids just to check in

morning manager also very helpful and took me back on shuttle

has laundry room

custom service, mattress, kitchenette, near steps, had a smoking room

cute rooms with kitchen area

was no wifi at all over the whole weekend

the kitchen area

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

guess if anything , it would be that there was nowhere to do laundry in the building

paid wifi works for streaming (like netflix) and we couldn t get the free wifi to work - though this

had everything i need including laundry

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had to wait for them from laundry i was told

paying extra for wifi

i loved that there was no pet fee.

no wifi, no pool, no breakfast, smelled awful.

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was

u have to walk outside to go to the main lobby for breakfast

the convince of the parking

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

the breakfast was super

i was accommodated with early and late check out

barbra asked for a mention for the kitchen

no bathtub in our room and the pool was not very clean and was small.

the pool was perfect for kids

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

many guest with kids; running yelling

the room was great! the bed was super comfy! the living room ans kitchen were great too.

but they can work on the breakfast it was cold and the sausage was not good

no laundry bag in closet

no place to do laundry

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

everything me and the kids enjoy it

all the stay was good, but there where kids running the halls making all kinds of noise that was coming through

great having the laundry room but many of the machines were broken

terrible laundry staff

great laundry facilities and easy on and off the highway

dirty areas/things and the staff at check in barely spoke english and didn t explain about wifi password,

it was ok. nice kitchen. nice staff. ample parking.

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

self laundry facility was in the hotel

gym is sparse,'restaurant/bar' doesn't stay open long, but plenty of places nearby

when business traveling, a hotel that offers a breakfast bar is necessary

comfortable beds nice pool

hotel was quite nice, good parking and close access to roads/freeways/airport etc

breakfast

it was clean beautiful and plenty for the kids to do in the area.

it was supposed to have a large kitchen corner counter and larger kitchen table