good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the fact the pool could be warmer haha

the pool and gym were nice facilities.

there is a large front grassy area so its a little far to the parking lot

the inhouse breakfast menu and food was great. plenty of parking, good location.

parking lot could be use more lighting

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

we were awoken very early by kids talking and running down the hall

rectly in parking lot) on the first floor

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

nice parking, free drinks with stay

a lot of kids running in hallway after 12 night.

a lot of kids running in hallway after 12 night.

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

wifi was terrible. price was excessive. room looked bigger in pictures.

the people staying that weekend left the place in mess, to many kids.

pool and hot tub was awesome

we loved the hot tub and being able to enjoy a pool during these cold months

we were on the road and could only stay one night, but everything was so nice my kids asked if we could stay

parking availability

nice continental breakfast

also, the parking was excellent and free

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

not free or particularly good; bar minimal & not friendly

clean and free secured parking!

bar attendee was awesome, felt as if i was in the

laundry service on site

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

seeing the laundry behind the front desk

great washing facilities for laundry, computer access with printer, pool

didn't care to have my kids around that

the front desk clerks the room attendant the cooks in the kitchen

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

i went to the desk for some laundry detergent and was told it s two dollars

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

shut they shut the pool down because of this then at breakfast no one was watching the areas same kids was stick

called downstairs the next morning and was told there were no more because laundry hadn t been done

more than anything, i loved and appreciated that it was pet friendly

breakfast was great

no complimentary breakfast or coffee

valet parking. attendants were great but would rather park myself.

they were rude, my sons couldn t work out at the gym

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

downside was i woke up to the parking lot being torn up by every machinery

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

also shuttle bus to go to the doctor and the store was a great convenience

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

the pool was nice and big and the breakfast and evening social were great

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

room was clean and comfortable. pool was nice.

big pull out couch to accommodate kids

breakfast and courteous staff

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

desk i asked before i booked the room if the pool was open she said yes so i pay for my room get kids ready to

good location for us. great parking. fast elevators. nice staff.

the breakfast was perfect, fresh and tasty

no bathtub in our room and the pool was not very clean and was small.

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

breakfast was upscale

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

many guest with kids; running yelling

door separating the sleeping area from living room and kitchen area.

the room was well equipped with kitchen amenities and extra bedding

online it said the pool was open, but it was not.

the pool was not heated

the pool was closed which was a huge let down

breakfast was a little sparse but adequate

pool was nasty and hot and i didn't even get to use it asked why was it like that and no one

it must have been laundry or maintenance

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

wish indoor pool was open

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

great breakfast. very friendly staff

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

bar onsite and 5 minute walk to shops and quite a few restaurants/bars

nice easy free parking. good location

the pool and gym exceeded my expectations

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

the gym and laundry were helpful to have onsite

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the wedding venue stage and bar area

good gym. good restaurant dinner service. very efficient valet support for parking.

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

loved the shuttle and the warm cookies and comfy

booked this place because it had a shuttle service, which was good because i am not from the area

- gym needed remodeling (water leak)

coffee in the room, gym and pool available, free shuttle service breakfast available

had to ask more than once for items needed. staff not at the bar when needed.

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

no free wifi

the pool was awesome for my family

parking

room and pool

room was not as clean as it could have been, there were stains on the carpet and furniture, rips on the sofa

the room service was really good

breakfast could have been having slightly more variation

the bar and restaurant staff were not stellar

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the cafe breakfast was great and so was the bar and speakeasy

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

she was able to accommodate an early check in for us

the mini bar look so interesting and romantic, even though i didn't use it

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

parking was horrible

chlorine smell was super strong in the pool area

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

nice kitchen area with pots, plates and utensils

room was spacious, had small kitchen if you needed

guest drop off area is not covered and parking near the lobby is very limited

really like access to a bigger room with a kitchen

there was a problem with pool towels one day

location was perfect with free shuttle to cleveland clinic and back

the only downside was i think the room we were in was a pet room and it had a bit of an odor

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more

comfy beds great pool

i loved the breakfast buffet and the fact i got there a little early and was still able to check in

it was down the street from top golf and other activities

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to

very clean & plenty of parking.

i like that we can open the window for fresh air. also like the laundry facilities.

kids running in halls

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

everything from the pool to the room

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

no laundry room to wash

was good, price was affordable and they are pet friendly

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

, laundry services, & wake-up calls

staff are petty theives who steal change and laundry quarters

access to workout room laundry room

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and

it had a build in real wooden fireplace too bad it was summer

we did not get to use the pool or kitchen inside the room

we had to go to the linen/ laundry room to get extra towels

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

staff was friendly, & breakfast was great

t like that the pool was closed but it was mid december in cleveland and it was frozen

wifi was slow and unreliable for a business traveler

the room i received was not well vacuumed and old laundry baskets were

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

convenient with laundry and gym room

the restaurant was excellent and the bar was nice

close to cleveland clinic and shuttle service was excellent.

bar staff very friendly-allowed us to sample beers before our selection

room was very good and room service was excellent

i don't remember there being any other breakfast

convenient parking

nice continental breakfast in a quiet room

parking could be better.

inconvenient parking

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

near cleveland hospital. laundry services

close to the hospital and laundry facility on site

i noticed there was on in the laundry

laundry on site

the gym and the indoor swimming pool

even though i didn't use them, the fitness area and pool looked nice as well

loved having the kitchen and the bed was super comfy!

breakfast, wifi, and parking included

cleaner laundry room, around the machines, please!!

coffee in room and in breakfast room could be better.

the gym was great

kids /young adults were screaming at midnight in the hall and parking lot

was also dissatisfied with the nonexistent wifi signal

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

- neighborhood was a little scary - they don t sell laundry detergent

very clean, and very clean laundry,

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

there was even a guest accessible laundry room on our floor which was nice

free use of laundry facilities

nice gym and 4 hbo

old school italian restaurant on the first floor--- decent food & friendly bar staff

and gym not open which i understand, but the if some of the amenities aren't available then that should

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

ice machine worked, laundry room wasn t open, pool was down

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

the pool and the outside area.

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

the fitness room didnt have any weights and the pool was dirty

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

you have to pay for wifi as while, not worth spending any of your money on this hotel

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

i just wish it was a microwave i had my kids

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

loud kids running around playing hide and seek it was horrible all evening and early morning

chef actually took a request for the kids and they were very happy

the jacuzzi at the room outside parking

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens

the staff tried extra hard to please. wifi was ok. price was super.

had no toilet paper no wifi no breakfast and rude people

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

requesting refund..no wifi bad smell in the room dirty looking bed clothes

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

wifi was not working in the room, when i informed the reception, he just said: this is what we have

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

odd smell from laundry room

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry is needed

there was a spot for guest laundry but there were no machines.

the vault bar was the best bar i have ever been to

room service that never came

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

on site parking very dog friendly room service food tasty

was able to do our laundry, that was so helpful

refunded my money when laundry room wasn t stocked w/ soap

the veterans parking and onsite laundry facility

laundry facilities

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

towels were worn. no room service done yet when we got back sunday afternoon.

the rooms, the restaurant, room service. the cost

the gym wasn t the best

our room was not ready, and we headed to the bar attached to the hotel (parkers' downtown and josh was a great

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

noticed someone (attendant) folding laundry

easy to get to from highway. close to restaurants and casino

pool was perfect size

hotel bar area was relaxing

i had reserved a room with a fireplace and for the second year in a year, i did not get one

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

however, there were some issues: guest wifi did not work

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

great valet service and bar and food was amazing as well

the staff is great and also love the bar and food

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

loved the extra touches with the purity coffee in the room the gym was also nice

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

great location and also pet friendly

establishing the wifi connection was unnecessarily complicated, with multiple screens

some of our friends said it was loud at night in the hallways with kids running

that we didn t like although it would be nice if they had a laundry facility in the premise

wifi was very poor in our room

we ordered room service from the 1890 restaurant at the hotel

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

dim lighting, no signage indicating it was a pool, where was the gym, etc.

nice corner view breakfast was excellent

the bed was great nice tv room service was great

originally added extra items to my room service tab

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

it was kids run up and down the hallway all night kept me up

people shoving in front of us in the line up to having to carrying our suitcases with our small kids to our

but instead kids in swim suits headed to the pool only to have the elevators open

absolutely a fantastic experience. from the check in to the late check out perfect

housekeeping left dirty laundry throughout the hallway til 8ish

couple of small items to note - the wifi isn't very good, had problems even connecting to it

thin lady at bar was nasty and rude

a discount or free breakfast would be a great addition to the stay

went well from the check in to the restaurant for breakfast

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

they also had to wrangle all of the hockey kids the parents never watch

the bar menu for main course meals

friendly and helpful staff, the gym, location was excellent.

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

no continental breakfast. no wifi included.

that in this day and age you still have to pay for wifi unless you are a member of their rewards

friendly workers and pool

view was amazing from our room snd the pool was perfect

location and it had access to laundry machines.

wifi worked in the evening but not the next morning

a lot of truck comed in at night which take out all parking lot

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

bed comfy, room very nice, wifi

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

great location in the flats. very clean, modern room. loved the bliss spa products in room

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

front desk the owner or manager was very disrespectful towards kids it was dirty no one told me it was a extra

pool area closes at 7pm and we got there at 7:23pm

close to the highway and quiet area. good lighting in parking lot.

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

fire the fire alarm was pulled), well this time it went off again but aound 11pm due to guess smoking weed in

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

good wish it had a better breakfast

breakfast is not what you would expect at a hotel with this rating, but i have used extended stay

nice kitchen easy parking great staff

to be a lot of random scavengers and illicit activities that would happen in the parking lot

the staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon

another group of teens unattended in parking lot - found them sitting on the hood of a very nice car taking

there is a nice small pool for the kids to play in as well

lovely experience, friendly staff, clean surroundings, comfortable rooms and a decent breakfast too

the lamp was too bright to keep on for kids to sleep

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

parking lot at night tended to be full.

parking lot wasn t salted very well.

wifi was good

another patron was very rude over laundry facilities and called me many names and nothing was done about it

i did notice it also had laundry facilities which many would

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

they had breakfast hoping more hotels will do do

easy to find and great breakfast

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

the parking lot outside was cleaner than the floor of the room since it gets rained on periodically

there was yelling and smoking people in front of the rooming-in the parking lot all night

dirty stairs,walkways and definitely parking lot. no wifi code , vending machines closed.

the bed was big and comfortable and there was ample parking space. that's all.

the hotel had a cozy atmosphere and had plenty parking.

on the first floor, there is a bar that serves great food

the parking was a bit difficult and confusing.

their kids screamed the whole time so we just left

restaurant and bar are convenient!

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

the spa tub was nice and for the price of the room we were happy with it.

plenty of places to eat bob evens is in the same parking lot

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

the pool was to cold need to fix heater

no breakfast currently due to covid

pool was not available even though it was advertised. lack of furniture in the room.

no water pressure a little expensive for the size and accessibility to room no pool.

people smoking on property

even though people above me making noise and fighting all night long and drug deals happening in parking lot

the pool wasn't open

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

parking also older lady at the front desk rude as ever

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

and personally i thought the pool closed to

breakfast was not great

advertisement said pet friendly but the charge for our pup was double the normal fee elsewhere

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade

not much parking by front doors, no breakfast or pool.

comfortable bedding and great breakfast

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

there was no laundry facility, had to go to another hotel

tired, bland, tasteless breakfast bar is not worth the $12.99 hotel charges for it at all.