the wifi is a joke i couldn't connect in my room

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

they don't give out the wifi password even though it is apparently free & provided

close to the highway and quiet area. good lighting in parking lot.

asked for a smoking room but didn't have an ashtray they didn't get me one til my last few hours there

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

laundry and microwave were good for amenities

i love there pool and jacuzzi!

has truck parking more or less

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

outstanding service and very good wifi

even though people above me making noise and fighting all night long and drug deals happening in parking lot

pool was not open. we wanted to use it. very hot day. tub had no plug to take a bath.

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken

pet fee not mentioned on any booking site or their website

the wifi connection lagged, making it frustrating having to wait for a webpage to come up.

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

breakfast awesome. location tucked away

parking also older lady at the front desk rude as ever

location, staff, cleanliness, gym

ample parking

charge for laundry

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside

i went to the sheraton hotel website it showed a beautiful pool at this location

restaurant and bar closed... only two bath sized towels in room.

on-site parking

ice machine worked, laundry room wasn t open, pool was down

the hotel itself was beautiful inside... there was also plenty of parking.

the fitness room didnt have any weights and the pool was dirty

one day on my way out i stopped by the desk and requested room service and it wasn t an issue

good place to stay, and the parking lot has plenty of space to park.

free use of laundry facilities

location, courteous and professional staff as well as the free full breakfast.

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

cleaner laundry room, around the machines, please!!

the wifi signal in my room wasn't very strong.

all good but getting in and out of parking lot

the breakfast and the cleanliness.

parking is always available and plenty

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

could smell so much smoking had gone on before room was prepared for me and my family

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

i love the free laundry option! this was a very quiet hotel as well.

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

hot breakfast, spacious comfortable room, 24 hour fitness center

ambiance and the pool

had our small dog with us and the area for your pet to relieve themselves could have been better

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

parking lot around the side and back could use some work

there is a nicely maintained pool in facility as well as a bar, and exercise room

the wifi was a little less than satisfactory, but did not ruin the stay by any means.

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

terrible / unusable wifi

the fact that a small kitchen was available for our use.

the wifi sucks not internet other then that the place is ok

breakfast was awesome

outdated decor. smaller space than usual. tight parking. terrible iron in the room.

parking lot was really full.

we sat at the bar and watched him prepare chocolate martinis for other guests

complimentary wifi was not working

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

no laundry service

she was able to accommodate an early check in for us

the bar options.

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

pool and hot tub area was nice, but the night that we stayed, there were people having a birthday

nice pool, room was great and we really liked the outdoor firepit too after our swim in the pool

had at a hotel fresh avocados overnight oats cia seed pudding and the hot food delicious the pool was a very

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

- gym needed remodeling (water leak)

coffee in the room, gym and pool available, free shuttle service breakfast available

had to ask more than once for items needed. staff not at the bar when needed.

called downstairs the next morning and was told there were no more because laundry hadn t been done

no complimentary breakfast or coffee

parking, wifi, security

no room service which was part of the reason we stayed there

the halls were quiet at night and breakfast was delicious

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

great washing facilities for laundry, computer access with printer, pool

there were kids knocking on my room door and running.

location with ample parking

full kitchen (for those interested) - and a good breakfast

choices for kids at breakfast

random person off the street got into my room and stole my kids air pods, and apple chargers

clean , location , shuttle , breakfast , staff

we got in late, but the bar and kitchen was still open so we could have dinner

were not alot of options for kids like saisages, muffins, criossiants, not many options in

no pool or hot tub

there was a party going on in the parking lot, causing us to lose sleep

bar closed

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

good gym. good restaurant dinner service. very efficient valet support for parking.

shuttle service to the cleveland clinic or restaurants

could use a second eating room. bar is crowded and noisy

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

location .. amenities .. bed comfort .. early check in ..

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

the bar tender was having to do it all and he was busy at the bar

hot breakfast was very disappointing 2 cooks but only taking one order at a time rest of hot bar was

there was free parking and wifi

the pool was absolutely packed with kids and was very loud.

breakfast was good

bed, effective room temperature controls, great breakfast and great staff

pool not opening at 9

laundry out of order, no hot water, tub slow draining, and a short in the electrical

laundry staff operating front desk

seeing the laundry behind the front desk

laundry service on site

on site laundry

the cafe breakfast was great and so was the bar and speakeasy

access to cleveland clinic and ease of obtaining shuttle service as needed

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

the breakfast buffet on the 14th floor was exceptional

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the loud noise from the kids

we were awoken very early by kids talking and running down the hall

having access to the pool, bar and pool table offers a very nice touch

pool table n gams

lots of kids

convenient with laundry and gym room

we were able to get an early check in

(4) the kitchenette was dirty

convenient with laundry and gym room

my kids are very picky and i paid 1650 for them to have fruit and bread

loved the bar and lounge area can t wait to try it again when the weather gets warm and we can enjoy the

i always enjoy the esthetics of this hotel. the parking is excellent.

clean and free secured parking!

parking is free and generally easy to access from the highway

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

laundry room

i noticed there was on in the laundry

- no laundry bags, no in room directory (e

the self service laundry was great and the shuttles to and from the hospital was great as well.

the pool, laundry, and gym were open

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

extremely clean. free breakfast and happy hour

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a

clean and modern lobby, gym, eatery, pool

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

it s nice having a bar area so you can have a drink knowing you re not driving home.

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings

pool was not as warm as it should be for a advertised heated pool

rooms were comfy and clean, even had laundry on

i liked how i could do laundry at any time

- neighborhood was a little scary - they don t sell laundry detergent

there was even a guest accessible laundry room on our floor which was nice

very clean, and very clean laundry,

booked the hotel based on you guy having a laundry on site only to find out they were available

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

breakfast was bad. exercise room and laundry room were not heated....very cold.

i go back in and a lady walks up saying her phone wasn t working in the laundry room

pool and basketball court areas, lots for my family to do when we were done with our adventure at

other hotels had people serving you a hot breakfast. a yogurt and an apple don't cut it for me.

pool and spa were closed for the season

i loved being outside by the pool

also the main reason i booked was for the outdoor pool and hot tub which said they were open online and then

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

parking lot with filthy. my room had dried food on the walls

breakfast was fantastic

i. like the breakfast i like the whirlpool and i.like the exercise room

breakfast was good. room was quiet. plenty of parking.

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

parking could be better.

i loved the pool table and the jenga set up

we were at the end of breakfast, so a little sparse.

breakfast was only adequate

on site parking in a small town was a bonus too

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

that was only offered as room service due to corona virus

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

wifi was out.. the tv didn t work..

room service that never came

the pet area was cool but no artificial grassy area

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

room service was not available, the television in the room wasn't working right and the door to our

the gym wasn t the best

while we didn t bring any of our pets, the hotel is a pet friendly establishment

the breakfast was great we had the chicken and waffles can t watch t to go back

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

how pet friendly this hotel is

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

establishing the wifi connection was unnecessarily complicated, with multiple screens

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

wifi was bad. breakfast was mediocre.

housekeeping left dirty laundry throughout the hallway til 8ish

of breakfast service, neither in-person or through room service

no free wifi on romos!!!

a discount or free breakfast would be a great addition to the stay

pet friendly, but not a very well sound insulated construction to mitigate the yapping dog in the

great valet service and bar and food was amazing as well

loved the extra touches with the purity coffee in the room the gym was also nice

didn t enjoy the room service option

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

room 204 was directly above the laundry

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

wifi didn't work

breakfast was very good

location was listed as pet friendly but was going to charge us a $100 pet fee for our small dog when we arrived

i had reserved a room with a fireplace and for the second year in a year, i did not get one

there was a full kitchen and fireplace

location. everything in walking distance. free breakfast.

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

questions cleanliness of laundry

that we didn t like although it would be nice if they had a laundry facility in the premise

the breakfast food is atrocious

we ordered room service from the 1890 restaurant at the hotel

great value. great location. free wifi.

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

and kitchen shut down at 11:00 which is when 20,000 + people got out of a springsteen concert

very nice lobby. gym is absolutely amazing!

i made the reservation the women told me that the spa was same day reservations

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

nice room, everything as expected. kids had so much fun in the pool!

pool,location,and gym

we did not use the pool or gym but did look at them

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

one had the space bar broken

joe at the bar was exceptional...location was key..they got us an early check in as requested.

beverages at the hotel bar way too expensive, $6.25 for a bottle of miller light is outrageous!

it's really just a kids pool

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

nice corner view breakfast was excellent

the bed was great nice tv room service was great

in room breakfast was excellent

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

pool. available coffee.

pool was crowded with kids during our entire stay. day & night.

the kitchen/dining area should have a microwave.

- noisy from the ventilation system - missed guest laundry

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

no parking available in front or back

loved the shower and kitchen

the kitchen was very useful

the pool was perfect for kids

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

breakfast was upscale

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

but they can work on the breakfast it was cold and the sausage was not good

nothing worked in fitness

the room was well equipped with kitchen amenities and extra bedding

the room was comfortable and clean. breakfast was great. in a great location.

everything, but was disappointed that the fireplace in our room was fake

it was beautiful, staff was wonderful. loved viewing the other rooms and enjoying the spa tub!

simply lovely, with ample parking, always clean, good food and drink a delight close

maybe a variety for the breakfast.

pool was nasty and hot and i didn't even get to use it asked why was it like that and no one

almost missed the breakfast on the second day

the pool was not open

the parking lot and surrounding property was littered

loh and behold i did not like the unlit parking lot because

it must have been laundry or maintenance

breakfast was cold, did not taste good.

no pool

free breakfast and it's a really nice hotel

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

managers reception, breakfast buffet and the friendly staff.

no free wifi

cleanliness and great breakfast

kitchen staff was very nice due to shrotage of food

having to pay for overnight parking.

i like that we can open the window for fresh air. also like the laundry facilities.

kids running in halls

the pool.

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

everything from the pool to the room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

guest laundry was easily accessible

, laundry services, & wake-up calls

access to workout room laundry room

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

we had to go to the linen/ laundry room to get extra towels

the pool was not in the sun.

to plug them back in requires gymnastics as you lie on the ground and reach up under the bedside table to plug

among several guests who had to heat them in the microwave after they had just come out of the kitchen

it didn t have a indoor pool

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

the cost for parking.

we loved the outdoor pool

no heat in my room. someone's hair was all over the place and my fireplace didn't have any logs.

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

chlorine smell was super strong in the pool area

parking was horrible

liked everything about the property from the room to the daily breakfast

luckily the breakfast buffet opened by six a m with nice fresh coffee

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

room was spacious, had small kitchen if you needed

parking lot is kind of difficult and finding the main entrance isn t easy

parking was not as easy

early check in and close to the national park

kids running up and down the hallway all night

much and clean it was and how you all were packed there was still parking for all the guests amazing i will

my kids slept on the floor

i was told by desk when i checked out that they do not do room service for an overnight stay

laundry on site

breakfast was a little disappointing.could of have more variety as far as hot food options

even though i didn't use them, the fitness area and pool looked nice as well

gym was clean and breakfast was very good

breakfast bar wasn't fully open or the pool

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

s no swimming pool or guess laundry area

room was right next to laundry on first floor and that woke me up at 7 a

was good, price was affordable and they are pet friendly

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

the room i received was not well vacuumed and old laundry baskets were

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

outside a lot of parking lots, some green and nice flowers

they enforce no smoking with a signed statement

parking easy

front desk helpful, plenty parking, pricing good , reflecting state of accomm

my king non-smoking had a mini fridge, microwave, updated bathroom and laminate flooring

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

wasn't very clean (used cup under the bed; toilet seat had flaws; towels had some stains) -room service didn't

were fumes from the laundry pervading the entire ground floor

the hotel also had a laundry room and fitness room that i did not use

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

do not take the room close to laundry, you will hear loud sound during night.

room smelled like dirty musty laundry, there were no towels

horrible wifi that barely even works because it's always cutting out

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

had no toilet paper no wifi no breakfast and rude people

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

there was a spot for guest laundry but there were no machines.

odd smell from laundry room

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry is needed

noticed someone (attendant) folding laundry

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

the pool being cold after i called and checked first!

room, location close to national park,tea & water available in lobby, basic breakfast available, friendly