it must have been laundry or maintenance

there was no hot tub in the pool area. pool was smaller than expected.

beds were very comfortable and free breakfast was amazing

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

breakfast was very good

breakfasts, friendly staff, comfortable beds, comforter on the beds (manager ended up giving me one

bar hardly had anything there, waffle maker out of order only options was toast, cereal & yogurt

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

wifi disconnected

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

breakfast was nice

breakfast was really good

was extremely comfortable and the breakfast was excellent

breakfast was upscale

breakfast was excellent

the shower was huge and i loved the little kitchen the room came with

the kitchenette was well equipped for a weekend staycation

the breakfast was perfect, fresh and tasty

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

the staff, location, pool & breakfast

sticky kitchen floors. didn't like the bedding.

quiet,room setup, would only recommend hotel to pet lovers (i have slight allergy symptoms)

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

easy check in, clean room, free breakfast

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

the wifi worked well enough

had no toilet paper no wifi no breakfast and rude people

horrible wifi that barely even works because it's always cutting out

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

and gym were closed

no bar or lounge for a cocktail on site.

i didn t like the fact that the pool was dirty & the hot tub .

dining area and staff were fantastic. coffee bar in morning was great.

room had pet hair all over carpet and the staff didn t seem to care much when i brought it up to

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

odd smell from laundry room

no laundry soap and nowhere close to buy it

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

covid had shut the pool and breakfast. but everything was fine

not a lot of parking

refunded my money when laundry room wasn t stocked w/ soap

the veterans parking and onsite laundry facility

laundry facilities

was able to do our laundry, that was so helpful

free breakfast in am, clean rooms of adequate size

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

the pool and gym were nice facilities.

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

no room service or room cleaning

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not

location and it had access to laundry machines.

breakfast had a lot of options. we were on the 3rd floor so it was quiet

the room, location and breakfast were wonderful

the pool wasn't ready yet. i wish check out was later like 12 pm.

the continental breakfast was a standout. we consistently had a nice start to our day.

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

we made so many friends at the pool and during breakfast, in the lobby and the parking lot

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

2 children for the price i paid i thought i was getting a room that had a pull out bed for the kids

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

we were awoken very early by kids talking and running down the hall

having access to the pool, bar and pool table offers a very nice touch

pet friendly and spacious rooms.

the gym was clean and equipment was a good variety

location was awesome! liked the dining options and play ground for kids was really great.

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

parking is free and generally easy to access from the highway

free parking in nearby parking garage always a plus

the bar and the location

absolutely loved the large gym

we loved the hot tub and being able to enjoy a pool during these cold months

the kids were getting restless as anyone else would if you had to wait as long as we did

you need more designated. handicapped parking spots!

convenient location; ease of parking.

laundry out of order, no hot water, tub slow draining, and a short in the electrical

seeing the laundry behind the front desk

laundry staff operating front desk

laundry service on site

on site laundry

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

musty, dated rooms, subpar breakfast, wifi didn't work.

was very impressed with the whole stay me and my kids had a lot of fun in the pool and the breakfast was

poor signage to direct guests from the parking lot to check in

overall the hotel was great for the value. kids had a blast.

close parking all around.

shower was a little small for me. my key only worked on the room not the doors or the gym.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

great washing facilities for laundry, computer access with printer, pool

the pool was closed

choices for kids at breakfast

choices for kids at breakfast

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

pets welcome, great breakfast selection, friendly staff, washers and dryers available 24/7, very

called downstairs the next morning and was told there were no more because laundry hadn t been done

free parking, close to highway, modern feel.

the room service the room itself was amazing

the bar was not open - by the time we made it back to the hotel it was closed

parking, wifi, security

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

had at a hotel fresh avocados overnight oats cia seed pudding and the hot food delicious the pool was a very

excellent breakfast and friendly cheerful hostess.

nice pool, room was great and we really liked the outdoor firepit too after our swim in the pool

the breakfast was good and the staff was friendly and attentive

inconvenient parking

parking was tight, but ok. desk between beds was not usable due to oversized

there was a continental breakfast. not many choices. muffins were fresh.

breakfast was only adequate

coffee was good, but the rest of the breakfast leaved a little to be desired

no laundry room to wash

room was right next to laundry on first floor and that woke me up at 7 a

the breakfast and laundry room and better room service no extra towels

s no swimming pool or guess laundry area

hotel was clean, free parking & breakfast 6-9am + a recliner in the room

managers reception, breakfast buffet and the friendly staff.

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

pretty petty

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

the restaurant and bar were excellent

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous

location is perfect. breakfast is a top reason i choose this hotel!

website states kids eat free, but we had to pay for my 4 year old and ourselves

the pool is huge

it s included in the stay not just that you have breakfast specify what is required like paid wifi for example

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

24/7 free laundry, bet was comfy and decent shower

free laundry services, clean, spacious

very little parking close to the front

is attached to the holiday inn- pool entrance didn t work and the hours for the pool were limited

i loved the kitchen option, bathroom & amenities were nice

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the staff were incredibly helpful and friendly. the pool was great for the kids.

liked everything about the property from the room to the daily breakfast

an ok breakfast to get us on our way

loved the room with a trundle option to allow kids to spread out in a hotel room.

i like that we can open the window for fresh air. also like the laundry facilities.

they can improve the gym, but more equipment

nothing other than extending the swimming hours for the pool and hot tub.

kids running in halls

came for the kids to swim always too crowded

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

parking was very limited

was charged $50 because we had rose petals on the floor of the bedroom

the pool was nice, the staff professional, the room clean

staff are petty theives who steal change and laundry quarters

access to workout room laundry room

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

guest laundry was easily accessible

we had to go to the linen/ laundry room to get extra towels

the staff is friendly & helpful. the breakfast is exceptional!

t like that the pool was closed but it was mid december in cleveland and it was frozen

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

wifi was sketchy

laundry on site

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland

i wish the pool was open but understand during this pandemic

pool needs to be opened, fire pit was not on.

the bed was big and comfortable and there was ample parking space. that's all.

and gas station in the same parking lot as wendys

even the parking area

wifi kept going in and out very slow ...

king /smoking giot 2 doubles/smoking

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

the indoor pool/hot tub were amazing

actually had breakfast... clean, good pool

restaurant and bar are convenient!

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early,

the pool and sauna were absolutely perfect

there was a bar which we did not get a chance to experience they were only open tues 4pm to 9pm thru sat and

swimming pool available, big parking lot

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside),

smelled a little smokey, crowded breakfast room (your group/family may have to split up), people smoking outside

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

kids screaming and swearing literally at all hours of the night with nothing done about it.

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was really delicious. the food and coffee were the best we've had at a hotel

this would be a great place to take kids because the pool and play area is over the top

advertisement said pet friendly but the charge for our pup was double the normal fee elsewhere

they had a very nice full breakfast that was included

there is a large play area and pool inside

was a lot to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

weird bloody looking thing in bottom of laundry basket

i love the free laundry option! this was a very quiet hotel as well.

the gym and laundry were helpful to have onsite

if you use room service it's a 22% gratuity charge and also 2

to cleveland clinic but hotel shuttle or walking

the wedding venue stage and bar area

booked this place because it had a shuttle service, which was good because i am not from the area

the gym equipment was broken and the overall building felt very dated

great location, clean, comfortable room, lovely staff, breakfast was acceptable - would definitely stay again

continental breakfast was the best i have ever had at any place i have ever stayed

pool was great, room nice, good amenities except for the awful, rock-like mattress

employee was accommodating with breakfast and provided me with a ziploc bag to keep my bagels fresh while

they do allow pets but charge $25 for it

the equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service was quick and delicious

electronics, tv and wifi could be better. dated

the cafe breakfast was great and so was the bar and speakeasy

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and valet parking are terrific bonuses

the bar was not open on our second night when we returned from an early dinner

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

only one ice machine. pool closed for repair. aging.

amenity was a pleasant surprise; the description (as far as i can remember) didn't list a pool or hot tub

plenty of parking space for guests

fact of the whole 2nd floor smelled of marijuana and the last night we were there, young kids running up and

my spa tub was dirty and broke

were not alot of options for kids like saisages, muffins, criossiants, not many options in

it was very roomy. had an excellent breakfast and wonderful staff!

the pool and the gym i also like the back fireplace

i liked the the pool the back fireplace and the gym

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

cleaner laundry room, around the machines, please!!

the breakfast had minimal options, but the gym was nice.

serving breakfast in the morning with plenty of coffee and juice

was also dissatisfied with the nonexistent wifi signal

clean, comfortable beds, nice breakfast options

convenient with laundry and gym room

the bar was a bit pricey

room service was amazing and prompt!

close to cleveland clinic and shuttle service was excellent.

my kids are very picky and i paid 1650 for them to have fruit and bread

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

wifi was erratic, which made it a bit difficult at times to get work done

great staff and room service

only small thing i didn t like was the pool tile needs fixed, other than that we have nothing to complain

breakfast was delicious. the breakfast lady was super sweet. very nice facility

the breakfast employee deserves a major raise, she went well above and beyond her duties

the breakfast area was clean and ready at 6:00a on a saturday and the breakfast attendant was great and

woman who ran the breakfast buffet was wonderful, caring, and very helpful with questions

- no laundry bags, no in room directory (e

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making

the pool, laundry, and gym were open

laundry room

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

rooms were comfy and clean, even had laundry on

i liked how i could do laundry at any time

there was even a guest accessible laundry room on our floor which was nice

a change machine in the laundry room might be nice.

breakfast was wonderful

wish all the chain motels could come up with a better breakfast

staff was so nice! everything was clean. breakfast was sooo good

breakfast had a diverse good range of options hot and cold

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

the wifi would connect but then said no internet available

good breakfast, clean room, friendly staff.

good free breakfast

breakfast was good. & the location was perfect compared to where we were traveling to.

was able to do laundry at the facility

then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

clean, friendly staff- asked for a late check out and she allowed me an extra hour which was very helpful

pls remember to provide wifi and breakfast instructions at checkin

extra for the pet as well as an additional $59 deposit that i was not expecting

very clean, guest laundry room was convenient, great location, quiet.

laundry room had new washer and dryers and was kept clean

there was also a laundry on site

had several items stolen from laundry room, taken out of the washing machine by another guest, my guess was it

feel more bleach or stain lifter needs in laundry

free use of laundry facilities

just about everything. room was clean, staff was great. food was good for breakfast.

also we had to pay for breakfast i feel that a small breakfast could had been provided to guest, and your

and gym not open which i understand, but the if some of the amenities aren't available then that should

nice gym and 4 hbo

ice machine worked, laundry room wasn t open, pool was down

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

short walk from parking to room.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

it was easy to find. clean. kids loved the pool

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

the shuttle could came picked us up. also smell of subway made me hungry.

also the shuttle service to cleveland clinic hospital is god sent

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the location is absolutely perfect and within walking distance to the sports arenas and the bar district

it offered a buffet style breakfast and free laundry room

loved breakfast, it was really great variety, appreciated the opportunity to do your own laundry for free

really appreciated laundry facility

the first night & with no service had to wait for front desk staff to get towels from guest laundry for our

can t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

the hotel is not serving room service i assume to covid

could not get room service after 10 pm but ordered from a local gyro place and the food arrived quickly, was

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

the wifi was weak and i had work to finish so that was a bit frustrating.

room service that never came

we used the laundry which was very good

all hotels with a pool should have guest laundry

manager chose to go home instead of getting quarters for the laundry machines which turned into a huge hassle

clean gym, indoor pool, friendly staff.

was never able to get the wifi to work, so ate up all of my data

the rooms were clean, the pool was fun

staff friendly, indoor pool

musty smell in room, tv didn t work, wifi didn t work

bed, bedding, free wifi, microwave & frig in room all ok

breakfast was okay

the lobby and gym are nice

we love the pet friendly rooms and feel very comfortable when we stay there

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

the rooms, the restaurant, room service. the cost

the included breakfast was very good, also

location. everything in walking distance. free breakfast.

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

had called three times requesting early check in, room wasn’t ready after being assured it would be

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

the staff is great and also love the bar and food

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

loved the extra touches with the purity coffee in the room the gym was also nice

no gym, empty downtown, not the hotels fault, though it felt soulless

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the bed was great nice tv room service was great

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

that we didn t like although it would be nice if they had a laundry facility in the premise

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

in the building was fantastic for breakfast or lunch and 2 min from our room

we ordered room service from the 1890 restaurant at the hotel

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no washers available. laundry service only. no self parking available, valet parking only.

front desk and ask for more towels which should have been handled at the time the staff provided room service

establishing the wifi connection was unnecessarily complicated, with multiple screens

valet parking was expensive for 2 nights. breakfast could have been better.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

desk, room service and lobby bar were excellent

wishing the bar had stay open later

loved the location and gym.

pool and gym were nice but i couldn t find any place to change my clothes

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

:) love the common areas - - the gym, the cafe, etc

also some of the gym equipment was broken (treadmill and

large fridge and mini kitchen are so nice

not enough parking once all guest came back from enjoying the night

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

questions cleanliness of laundry

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

there were no laundry bags for dirty laundry

then after our second day nobody cleaned our room or took dirty laundry

the exercise room and having a guest laundry.

checked in to the hotel on sunday, aug 13th evening and the wifi was not working

the pool was perfect, just a little cold, i very much enjoyed swimming in it

i wish we could have gotten there earlier to enjoy the pool and hot tub and balcony

pool just a little cool...but didn't keep me out of it!

housekeeping left dirty laundry throughout the hallway til 8ish

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down

thin lady at bar was nasty and rude

the restaurant and bar was closed aswell as the pool and no breakfast was served

paid wifi in hotels is always a bad thing.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

spa as

location great bar restaurant great

did not like the behavior of the room service employee, and there are not many facilities services, as well as

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.