charge for laundry

there is no pool

nice hotel, very clean and great wifi

on-site parking

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

parking lot was just sealed coated and it caused a lot of the seal coat to be tracked into the room

the kitchen had a full sized refrigerator, microwave, and two burners

wifi wouldn t let me connect but not end of the world.

laundry facilities made my life much easier after my son vomited in the night and the staff was

being on the 1st floor across from the laundry/maintenance area.....too loud

good amenities and love the free wifi

price, clean, professional,breakfast, pleasant

people in the parking lot making noise

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

it was supposed to be a non smoking room but it smelled so badly of cigarette smoke

could smell so much smoking had gone on before room was prepared for me and my family

non-smoking room had a bad nicotine smell

ordered a king non-smoking and got a 2 bed smoking

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

their fault, but there was construction underway and the parking was very limited

wound be great to have breakfast included in the cost for our stay

wifi was no good, refrigerator did not work

and personally i thought the pool closed to

limited smoking rooms

even though people above me making noise and fighting all night long and drug deals happening in parking lot

first night i was put in a smoking room

pool was not open

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed,

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

they told us it was the laundry it kept seeping in room thru gaps in the door

pool was closed

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

complimentary wifi was not working

the pool was small but the kids still enjoyed it.

breakfast was good and the price was insane cheap for what they offer

big parking area for trailers

we sat at the bar and watched him prepare chocolate martinis for other guests

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

the wifi is a joke i couldn't connect in my room

there were strange cars pulling in and out of the parking lot making transaction which i am sure is the reason

working there and the area police are very man pulling everyone over that comes out the hotel parking lot i seen

they don't give out the wifi password even though it is apparently free & provided

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked

the room was non smoking but still had a stale cigarette smell to it

to get change for the washing machines, vending machines didn't worked and pool area /laundry area closes

i go back in and a lady walks up saying her phone wasn t working in the laundry room

love our staying, clean room,quiet,pool area,gym,laundry room,friendly staff,computers a d printer available,

booked the hotel based on you guy having a laundry on site only to find out they were available

breakfast was bad. exercise room and laundry room were not heated....very cold.

pool area was cramped.

good breakfast

wish they had a inside pool and hot tub but not a big deal at all

it was very clean, had a great breakfast and the pool was sparkling clean too.

also the main reason i booked was for the outdoor pool and hot tub which said they were open online and then

had to accompany staff to laundry room and wait while he sorted through a bin of clean linens to find, still

was excellent, room was clean, staff was friendly, parking was ample - overall a good stay

parking lot with filthy. my room had dried food on the walls

breakfast was good

i. like the breakfast i like the whirlpool and i.like the exercise room

ice machine worked, laundry room wasn t open, pool was down

i have two young kids and told them i needed to get them to bed because there grandma s funeral was in the

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

the pool was closed. the hot tub was closed. the gym was closed. it was frustrating.

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

free use of laundry facilities

wanted breakfast to last a about 30 minutes longer.

breakfast is simple but delicious, and staffs are very helpful

location, friendly staff, clean quiet room, very nice restaurant and bar on site

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

room 204 was directly above the laundry

didn't realize there was no laundry facility

didn t have laundry facilities. had to keep reprogramming our room keys.

too high off floor, sink is in living space and no handicapped parking except one especially across from a

the breakfast was delicious, neat & clean

didn't like that front door was locked so had to use back door and carry luggage from parking lot

wifi wasn't working

all the staff members were very friendly, and there is plenty of free parking on the property

everything, but was disappointed that the fireplace in our room was fake

usually at properties like this one, parking can be an issue

cleaner laundry room, around the machines, please!!

breakfast was still not

a young kids are there and nobody will teach them to be quiet late night not even the staff will do

clean rooms clean and fresh smelling towels comfortable bed fast wifi good ample parking friendly

good breakfast choices

weird bloody looking thing in bottom of laundry basket

the gym and laundry were helpful to have onsite

the amenities laundry/pool and the room set up, location, plus price for the week.

laundry machines worked great and didn't cost extra

i love the free laundry option! this was a very quiet hotel as well.

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

hot breakfast, spacious comfortable room, 24 hour fitness center

didn't like that it was pet-friendly, but it never posed a problem

food was quite good for the continental breakfast and the location was safe as was the free parking garage

parking easy

our room was a designated smoking room, which we did not ask for

they enforce no smoking with a signed statement

room was clean and all rooms are parking lot accessible.

front desk helpful, plenty parking, pricing good , reflecting state of accomm

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

love how clean it was considering pets are welcome

and the gym

pet friendly

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

excellent breakfast. superb location . sensational staff

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

coffee in the room, gym and pool available, free shuttle service breakfast available

had to ask more than once for items needed. staff not at the bar when needed.

free shuttle services were offered which helped take away some of the stress

the bar was not open on our second night when we returned from an early dinner

called downstairs the next morning and was told there were no more because laundry hadn t been done

the parking lot seemed to have some questionable characters late at night.

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

continental breakfast was great! staff always courteous and friendly.

breakfast was excellent

the bed was comfortable. the laundry machines were great!

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the convenience of having a kitchenette, the gym,

great washing facilities for laundry, computer access with printer, pool

delicious breakfast. friendly staff. clean and comfortable room.

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

close parking to my room.

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

shower was a little small for me. my key only worked on the room not the doors or the gym.

swimming pool for my kids.

bar closed

close parking all around.

they were rude, my sons couldn t work out at the gym

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

kids playing on elevator

didn't like the lack of shuttle directly from hotel to cleveland clinic

the room was cozy and the kitchen area was what i hoped it would be

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

i loved that there was a bar on site as well

laundry service on site

seeing the laundry behind the front desk

laundry staff operating front desk

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

pool area was nice but hectic with a lot of activity from kids

i wish the pool stay open till 12:00 midnight.

pool area was nice but hectic with a lot of activity from kids

absolutely loved the large gym

there was free parking and wifi

booked this place because it had a shuttle service, which was good because i am not from the area

bathroom counter space too restricted and mirror too high. wasn't able to access wifi.

bar and grill staff are very friendly, and we overall enjoyed the room and stay

we also did room service for

if you use room service it's a 22% gratuity charge and also 2

convenience, parking

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

the bar and the location

only wish hotel bar was open for a night cap.

had 3 adults 2 kids and we where in a room with just 2 beds

the location was good. nice courtyard. plenty for kids to do.

breakfast & pool.

kids knocking on doors and running

the loud noise from the kids

the loud noise from the kids

breakfast could have been having slightly more variation

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

access to cleveland clinic and ease of obtaining shuttle service as needed

both restaurants plus room service were top notch

the bar and restaurant staff were not stellar

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

the kids loved the pool and popcorn

kids running all around looked like a circus

pet fee $40

convenient with laundry and gym room

bar way overpriced for what was offered

the restaurant was excellent and the bar was nice

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

room service wasn't very good - the quality and temperature of the food was poor

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

- no laundry bags, no in room directory (e

the self service laundry was great and the shuttles to and from the hospital was great as well.

nice to have laundry facilities and exercise gym

laundry room

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

nice pool and gym area.

one can get coffee at 630 and room service which seems much less common since covid

room service was a problem due to the phone and staff

the hotel restaurant was open and the gym

- neighborhood was a little scary - they don t sell laundry detergent

exercise room, laundry room, & outdoor fire pit.

i liked how i could do laundry at any time

there was even a guest accessible laundry room on our floor which was nice

rooms were comfy and clean, even had laundry on

nice continental breakfast in a quiet room

i don't remember there being any other breakfast

gas fireplace in our room as well as a turntable with vintage records

music from the bar downstairs until 2:00 am

the breakfast was only adequate.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

only thing i didn t like was the gym equipment was actually down and there wasn t a usb port for iphones

staff was very nice. room was very clean. breakfast was good.

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel s, cavs game

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

website stated the hotel offered room service - which i had planned to use fathers day morning, but this location

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

no pool for the kids on a hot day!

it was nice and quiet and the kids were very comfortable and everything was walking distance

location and the breakfast

the pet area was cool but no artificial grassy area

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such

vault bar not open on sunday

the vault bar was the best bar i have ever been to

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

there was a pet stain on the floor and the bathroom was not so clean

the breakfast was great we had the chicken and waffles can t watch t to go back

our room was not ready, and we headed to the bar attached to the hotel (parkers' downtown and josh was a great

bonuses: it was well priced, & pet friendly with no pet fee

the lobby and gym are nice

housekeeping left dirty laundry throughout the hallway til 8ish

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at

she even help us with breakfast

pet policy is extremely expensive, $50 per night, valet is very expensive, $39 per night, and

wifi is charged but is free to spg members

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

great valet service and bar and food was amazing as well

the staff is great and also love the bar and food

didn t enjoy the room service option

loved the extra touches with the purity coffee in the room the gym was also nice

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

then after our second day nobody cleaned our room or took dirty laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

that we didn t like although it would be nice if they had a laundry facility in the premise

this hotel is offering daily room service for making beds and linens- thank you

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

we ordered room service from the 1890 restaurant at the hotel

i had reserved a room with a fireplace and for the second year in a year, i did not get one

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

we loved the fireplace in our room, it was a special added touch

the complimentary breakfast was enjoyable and had many choices

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

the room service menu could be a little more robust.

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular

and kitchen shut down at 11:00 which is when 20,000 + people got out of a springsteen concert

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

nice room, everything as expected. kids had so much fun in the pool!

the food was not good. more of a selection needed at the restaurant and room service

that in this day and age you still have to pay for wifi unless you are a member of their rewards

room service was slow- quoted 30 minutes, received food over an hour later

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

i asked about getting some food off the menu only to be told that the kitchen had closed

they even gave us an early check in which was great

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

staff in the kitchen were wonderful

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

nice corner view breakfast was excellent

the bed was great nice tv room service was great

in room breakfast was excellent

i go up to room and laundry carts everywhere even when i left that morning

no towels room not that clean and no laundry bags

trash carts and laundry carts were left in the hallways blocking some exits

the hallway was dirty and there were laundry bins in the hall way all night

the gym, the breakfast , the bar. the staff! the location.

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

breakfast was really good

they serve breakfast for people that doesn t eat pork

would be nice if you can get a stove for the amount you charge it should be a kitchen on the room not just a

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

clean. good breakfast.

the kitchen was very useful

a full sized refrigerator is very nice, along with a full kitchen set

breakfast was excellent

the breakfast was perfect, fresh and tasty

the pool was perfect for kids

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

also, the breakfast was fabulous

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting

i like the pool i like that it was breakfast.

there was no laundry facility, had to go to another hotel

they said they were still doing laundry and that we would need to wait

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

i've stayed at other hotels where if you spend the night there we have been able to use the shuttle & not have

the hotel also had a laundry room and fitness room that i did not use

property was clean, quiet and had a guest laundry which i used

laundry service is on the 4th floor, costs about $6 to wash and dry per load

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

rooms were great and liked laundry facility

no kids running the halls

very clean, polite staff. pool and spa both extremely clean, and warm

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot

pool is open with restrictions

location from airport is great and staff with early check in were very accommodating