i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

weird bloody looking thing in bottom of laundry basket

cleaner laundry room, around the machines, please!!

not dep enough they were kids size

parking is always available and plenty

breakfast was still not

good breakfast choices

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location and the staff are friendly and helpful self laundry is available room are big

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

free wifi, free parking

the price of your stay and kids can t eat breakfast for free, 11

free use of laundry facilities

the complimentary breakfast buffet in the restaurant was very nice

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

wonderful renovation; dining room breakfast was amazing

if you need a decent hotel that has free parking, it's your place

ice machine worked, laundry room wasn t open, pool was down

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

i was disappointed that the kitchen or bar weren't open for dinner and there didn't seem to be any room service

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

the breakfast was good and the staff was friendly and attentive

the pool was closed due to covid19

the morning kitchen staff

size of room as well as the breakfast selection

called downstairs the next morning and was told there were no more because laundry hadn t been done

major complaint was that we did not get room service the entire time that we were there

husband and i stayed here for a night away from the kids

parking, wifi, security

the parking lot seemed to have some questionable characters late at night.

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

i went to the desk for some laundry detergent and was told it s two dollars

the wifi is good for what i need

great washing facilities for laundry, computer access with printer, pool

the pool was closed

also enjoyed that it had a kitchen

pool was closed

also really appreciated the free passes to the lifetime fitness

among them plus a great respect and friendship between those at the front desk and the bar and their supervisors

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

friendly staff and great common spaces for family to hang out late night after kids were

friendly staff and great common spaces for family to hang out late night after kids were

downside was i woke up to the parking lot being torn up by every machinery

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

had to ask for cups, found dirty laundry in hotel room

not clean, no wifi, staff can't communicate!!!

food at the restuarant was always well prepared pool exercise room were always clean and stocked

laundry service on site

seeing the laundry behind the front desk

laundry staff operating front desk

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

the cleanliness of the pool. the continental breakfast. the friendliness of the staff!!

room could have been cleaner. kids toy left in corner, obviously not swept

location has a good access from highway and provides a convenient parking space

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff

absolutely loved the large gym

convenience, parking

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the lobby bar was a bonus

the wifi does not work. the shower water is not warm enough.

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

lots of kids

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

kids knocking on doors and running

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

location, meals, pool, staff, suite

wifi was unsecured.

breakfast was yummy

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

parking

there is a large front grassy area so its a little far to the parking lot

felt safe, parking, and the shower was excellent

noise and disruption in the hallways from the kids that were there from the hockey team

couldn't use the laundry facilities

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

there was no parking, the room smelled like stale cigarettes, outdated furniture, lobby, etc

i like the smoking rooms & the staff the location is awesome.

inconvenient parking

breakfast was fine.

we were at the end of breakfast, so a little sparse.

the breakfast was only adequate.

nice continental breakfast in a quiet room

there were strange cars pulling in and out of the parking lot making transaction which i am sure is the reason

they don't give out the wifi password even though it is apparently free & provided

the water pressure was low, the bathroom was nasty, the toilet was loose, the tv didn't work, no wifi, it was

close to the highway and quiet area. good lighting in parking lot.

fire the fire alarm was pulled), well this time it went off again but aound 11pm due to guess smoking weed in

there was no staff on duty that helped with laundry or towel needs or anything else

they told us it was the laundry it kept seeping in room thru gaps in the door

com when asking where local laundry mat was

exterior room entrances, parking right outside our door. price was perfect! staff very polite!

unsavory activity by other guests in the parking lot

the wifi doesnt really work also

asked for non-smoking room

nice and helpful staff. i recommend the 3rd floor as its non-smoking they said

the wifi was non-existent. the room smelled awful.

pool unavailable

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

kinda close to the public pool area

breakfast was not great

wish i had known about the gym thought there was just a pool.

kids loved the pool

the shuttle and valet parking are terrific bonuses

coffee in the room, gym and pool available, free shuttle service breakfast available

being near hospital & having shuttle was essential

coffee in the room, gym and pool available, free shuttle service breakfast available

free shuttle services were offered which helped take away some of the stress

wish they had laundry sevice and some vegetable salad for breakfast

no laundry service

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

from the hotel desk clerks to the fabulous guy bar tending and the maids - all very nice

excellent breakfast. superb location . sensational staff

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

there were lots of kids there for a tournament

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were

would be nice if you can get a stove for the amount you charge it should be a kitchen on the room not just a

- noisy from the ventilation system - missed guest laundry

guess if anything , it would be that there was nowhere to do laundry in the building

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

modern hotel, safe area, plenty of free parking, staff was amazing and very helpful

the suite was also very spacious and the kitchenette was very well designed and clean

loved that it had a kitchenette.

the pool was perfect for kids

the breakfast was super

the breakfast was perfect, fresh and tasty

a laundry soap dispenser would be nice

room was right above the staff laundry room it was very noisy

carpet needed to be replaced. did not look clean. elevator not clean. pet odor.

room was adequate and the kitchen was a bonus.

the pool could of been warmer,need more parking but other then that everything was wonderful

breakfast was great. the shuttle was a life saver.

could use a second eating room. bar is crowded and noisy

we had appointments with the cleveland clinic and was pleased that we had a shuttle

hot water night 1 and night 2, no elevator, a/c, wifi, hot water or parking access all day/night

the gym is missing a pull-

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

the pool was refreshing

their breakfast buffet was the best i ve seen

ev chargers, while working when we first got there, stopped soon enough and didn't start again

outdoor kitchen with fire pit was an added bonus

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the cafe breakfast was great and so was the bar and speakeasy

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

access to cleveland clinic and ease of obtaining shuttle service as needed

the room service was really good

convenient with laundry and gym room

of my kids has food allergies and although there were other options to order from on the menu, it was a

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

when asked, we received hal-hour later a thin blanked which didn t keep kids warm enough so that they didn

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

nice to have laundry facilities and exercise gym

i noticed there was on in the laundry

near cleveland hospital. laundry services

the pool, laundry, and gym were open

laundry room

charge for laundry

was told you had a pool then got there and was told it was closed due to maintenance

parking is crowded due to some events at the hotel

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

there is no pool

free laundry, free coffee, very

the laundry room smelled like urine

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

there was even a guest accessible laundry room on our floor which was nice

very clean, and very clean laundry,

wifi disconnected

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and

the pool was not heated

pool was nasty and hot and i didn't even get to use it asked why was it like that and no one

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

it must have been laundry or maintenance

i am a hilton honors member, but if you are not, you have a pay for the wifi

beds were very comfortable and free breakfast was amazing

wish indoor pool was open

staff was nice and breakfast was perfect

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

couldn't sleep because of the pungent smoking smell

booked my room weeks in advance and booked a room with 2 double beds and a smoking room but when i got there

uncomfortable smell of smoking or something like that, talked on front-desk but nothing happened

could smell so much smoking had gone on before room was prepared for me and my family

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

also the shuttle service to cleveland clinic hospital is god sent

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

we didn't utilize the pool or breakfast when we were there so i can't speak for that

being on the 1st floor across from the laundry/maintenance area.....too loud

laundry facilities made my life much easier after my son vomited in the night and the staff was

that we had to pay extra for breakfast

good amenities and love the free wifi

pool area was very nice and clean

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the complimentary laundry was also on our floor

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

unable to call valet for my car, i could not get ahold of guest services, and i couldn't order room service

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year

ask for non smoking room and smelled like smoke and wifi didnt work

unit was very clean and it was pet friendly

the parking situation

the amenities such as the roof top bar and downstairs restaurant were out of this world

room service that never came

room service was not available, the television in the room wasn't working right and the door to our

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

the wifi was weak and i had work to finish so that was a bit frustrating.

how pet friendly this hotel is

the rooms, the restaurant, room service. the cost

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

i had reserved a room with a fireplace and for the second year in a year, i did not get one

lack of room service and property needs upgrades

items mentioned above guest wifi did not work

we loved the fireplace in our room, it was a special added touch

also only one bottle of shampoo and one bar soap for occupancy of two people

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

clean and good breakfast

however, we did appreciate that the lobby and kitchen area had frozen meals and microwave available

to many young kids

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

no gym, empty downtown, not the hotels fault, though it felt soulless

loved the extra touches with the purity coffee in the room the gym was also nice

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

great valet service and bar and food was amazing as well

housekeeping left dirty laundry throughout the hallway til 8ish

great room, great gym, the higher floors have a great view.

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at

the gym and bed comfort

beautiful lobby, delicious on-site restaurant, super pet friendly, and lovely rooms

that we didn t like although it would be nice if they had a laundry facility in the premise

was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and the gym within the

we ordered room service from the 1890 restaurant at the hotel

room service was quick and delicious

wifi was very poor in our room

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

questions cleanliness of laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

the restaurant and bar were excellent

the kitchen staff was not pleasant and not accomodating

would have liked to play pool a little later then 10pm but understand why they have the time limit on it

didn't read the fine print and there was a charge for parking

i like the location and the room service

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

the gym was phenomenal

they also had to wrangle all of the hockey kids the parents never watch

the fitness area/gym was great.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

but the pace of seating overpowered the kitchen staff

requested a early check in, a month before my stay

they even gave us an early check in which was great

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

nice corner view breakfast was excellent

originally added extra items to my room service tab

in room breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

the bed was great nice tv room service was great

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

cost for wifi and parking

room service was excellent

room service is a must if you stay the breakfast was delicious

wish they offered room service

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

the breakfast buffet was great and snacks and beverages near the

kids loved the trundle bed

the breakfast was so good and consistent

i like that we can open the window for fresh air. also like the laundry facilities.

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

we booked the room to have alone time away from the kids at home

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

room was spacious, had small kitchen if you needed

lobby entrance is in a bizarre location and a bit far from the bulk of available parking, but don't let that be

parking and overall access to building entrance

staff are petty theives who steal change and laundry quarters

guest laundry was easily accessible

, laundry services, & wake-up calls

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

access to workout room laundry room

we had to go to the linen/ laundry room to get extra towels

good quiet comfy rooms. good wifi. free parking and decent breakfast.

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

to plug them back in requires gymnastics as you lie on the ground and reach up under the bedside table to plug

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten

breakfast served each morning of our visit was a great value

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

nice premises, big parking lot

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

the breakfast was hot and fresh

nice atmosphere during the meal.the fireplace and kitchen were a plus.

loved our room great space for us as no the kids

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

no laundry room to wash

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

the gym, the breakfast , the bar. the staff! the location.

laundry on site

breakfast was good .extremely disappointed that the pool is still closed!

the gym and the indoor swimming pool

were not informed in advance that there would be a pet fee of $75

clean with kitchen amenities. great location.

breakfast t was a bit mediocre.

outdated decor. smaller space than usual. tight parking. terrible iron in the room.

complimentary coffee and breakfast in the morning. pool was nice.

the breakfast was excellent!

pet friendly

gym facility lacked weights.

loud kids running around playing hide and seek it was horrible all evening and early morning

the hotel also has a bar and a mini-market in the lobby

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the veterans parking and onsite laundry facility

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

laundry facilities

the property was close to solon and had free parking.

location and it had access to laundry machines.

were having their parking lot resealed and the smell was an instant headache

kitchen should be cleaned

very loud it ran fine but was just loud and there was no way to close the blinds to block out the parking lot

early check in great

pool was nice and the kids loved swimming in it before community lessons started

swimming pool available, big parking lot

parking lot should really have been paved before busy tourist season

) hotel also has a section of pet-friendly rooms staff are

check-in i was charged an exorbitant $80 pet fee for a 1-night stay- much more than i've ever had to pay before

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

requesting refund..no wifi bad smell in the room dirty looking bed clothes

had no toilet paper no wifi no breakfast and rude people

horrible wifi that barely even works because it's always cutting out

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

odd smell from laundry room

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

laundry is needed

noticed someone (attendant) folding laundry

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

laundry were great in all respects

pool was clean and well maintained

no swimming pool or hot tub or gym due to covid restrictions but still was able to go to the overcrowded bob

didn t have laundry facilities. had to keep reprogramming our room keys.

didn't realize there was no laundry facility

room 204 was directly above the laundry

wifi was good as was breakfast

parking lot was horrendous and the placement of the pool at the front of the hotel where it s on