bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

cost of drinks at bar were very expensive!

grateful for the later check-out and free parking

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

room, good breakfast with choices of good quality

only gripe was that the bar food menu was somewhat limited and quite expensive, we normally wouldn't expect to

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

wifi was shocking in room 307 so had to tether to my phone.

thought there was a swimming pool but the spa was just a jacuzzi

excellent breakfast

pool area need updating.. but it was still ok.

slow wifi, noisy heater in room, had to turn it off and restaurant not open on a sunday evening.

disappointed the spa was not open.

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

lovely rooms nice bar area restaurant excellent

superfast wifi for

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

right by the river thames the hotel has a convenient car park for guests so no worries about parking on arrival

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

sky tv most channels lovely view of the lake , room service

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

free parking. restaurant on site. shower good, bed comfortable, way check in

i was sitting 15 steps from the kitchen

they provided a lovely pet bed plus bowls and treats

great location gym and restaurant good staff excellent

shame spa was out of order

great quality rooms, breakfast was licely. great service.

room service order had a long delay, but this was obviously due to the world cup fever and can

of parking, really friendly staff and fantastic evening with live music in the bar

also the wifi was very

nice that there s a bar too and noticed there was room service for breakfast in bed

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick

lovely lady behind bar was so friendly and helpful

location and secure parking

free parking was also nice

lovely atmosphere in the bar

parking a few streets away

breakfast was so yummy too

wifi wasn't great. room did have faulty radiators (but they added a standalone heater before)

we then had breakfast in the morning

room service was excellent and so was the pizza we ordered

warm & quiet. wifi was ok after initial failure.

toilet door as door do not shut and unfortunately, we were not provided with the code for door or wifi unless

no wifi instructions given

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

is a walk through the house; no tea/coffee or any refreshment; you have to ask for the wifi password and they

bed uncomfortable. wifi unattainable in the room

room was clean, and the wifi worked

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

there was a celebration in the bar but it didn't bother us, just added to a great evening

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

location was really nice. parking and easy to drive to.

parking for guests

great parking and friendly staff.

but please improve your location instructions as sat nav took us to golf course

the free wifi worked well

the accommodation was comfortable, very clean, good shower and wifi

excellent breakfast.a good quality range of sausages and bacon.the poached eggs were delicious.

was poor, noisy air extraction from hotel kitchen(that needs a sound barrier installing) comfy bed, room condition

very tidy and clean rooms. comfy bed. nice breakfast staff very friendly free parking

breakfast was beautiful and definitely set us up for the day

the pool in the main health spa could have been cleaner

showers by the family pool; they should put some music on in the soft play area; te towels given to customers

beautiful place the staff were excellent so was our rooms definitely go back even down to the parking was the

the creche service is brilliant and allowed me and my husband time to enjoy the spa each day

everything, especially kids club

maybe the pet friendly rooms deserved inferior facilities or maybe all the beds are the same, i m not sure

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

good wifi

the wifi works well in the rooms

only issue is the 25/pet/night which puts future stays way out of budget and content - for example on this

scruffy exterior , noisy with kids running about

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

pet friendly

was very accommodating to all of the kids and helped find medical care for a sick little one

excellent location, staff and outside bar area. room was cosy and clean

lovely breakfast, great view, very comfy bed.

breakfast has so much choice

rooms were spotless, and very comfortable, and food and breakfast superb, good quality

wifi was a bit dodgy.

great to have a shared kitchen so you can easily cook your own food

good kitchen facilities for cooking etc & washing machine

the room had character with an original victorian fireplace (not in use and closed off with a transparent

weren't told there was a communal kitchen on the first floor with a microwave, which would have been handy to

butter!) nice decor, furnishings. gone from home really.

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

very helpful and friendly staff, parking available outside

location and cleanliness . free parking . near public transport

no lift and no proper bar ( vending machines)

excellent free wifi

friendly staff and quiet hotel slept well and good breakfast

really comfortable. great room. good wifi.

wifi was awful

we had a room service meal which was delicious (chicken and wild mushroom pasta), better than expected

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

fantastic breakfast

great location for the train station and offers free parking

cocktails were also lovely in the bar area

it was ricardos 4th day as new manager and everything was perfect from dining to bar service

breakfast was superb

good value for money, great location, free parking

the location was good, there was plenty of parking and easy to park, the price was reasonable

they give you wifi password but wifi not accessible in living area

s no cutlery, bin and the kettle was really dirty but i went down to the bar and was assisted immediately

stayed there on a weekend and there was a fair bit of noise from the bar area until gone midnight so not the

gym was also so well kitted

we wanted to be on site for early check in

i stayed for 2 nights with my husband and 3 young kids

nice to see a hotel no longer charging prohibitive amounts for wifi

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

room service is quick and there are plenty of light meal options

drinks in bar was good - beer not over priced

the food was good in both restaurants and we enjoyed the bar in the evening

doesn't have a swimming pool and kids' play zone

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

quite, early check in, long breakfast hours. good breakfast!

cooked breakfast was lukewarm.

the gym was a bit expensive.

the staff gave us late check out free of charge until 1pm as our flight was at 5pm

the gym use should be included.

refurbishment is very good location and parking

location, lovely room, parking, welcome chocolates, really clean and spacious

no independent wifi, more a generic one you had to give your name & email address to in order to join it

lack of decent bar area as mostly restaurant but lovely outside

parking

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

wifi is really fast and really easy to get onto

rooms clean and ready early for an early check in

wifi did not work. there were some bugs in the washroom.

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really

meal in the restaurant was excellent rooms were clean and comfortable with good facilities parking was easy

wifi was also not great as my computer firewall blocked it as unsafe

we also loved the cosy pub, and fireplace which we sat by, with drinks on both nights

for an evening meal it seemed that staff were under pressure a there was only two working busy bar and restaurant

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

hotel was advertised that kids under 12 could use swimming pool up to 6pm but under 18 could use it till 8 pm

wifi was poor - often it would not find connection and i had to forget and reconnect, i believe

staff, very helpful, lovely hotel, kids loved the pool

ordered room service for dinner (mushroom risotto) and it was close to inedible- perhaps this was somehow

also the spa facilities were perfect

add the gym as well

proximity to heathrow and it had laundry facilities.

wifi, seemed dark and run down.

property had a gym and free wifi

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

same quietness in this room as i had in previous room food is exceptionally hot i have never had room service

kids friendly location

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail

we were given early check in and late check out which made our stay very comfortable

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and

swimming pool is mainly for lane swimming instead of a more relaxing traditional hotel-style pool

i make good use of its gymnasium and spa facilities

i make good use of its gymnasium and spa facilities

grounds amenities: wifi, hairdryer, iron, tv facilities: swimming pool, soft play,

swimming pool, boat ride , the park for the kids

wifi was very patchy and front reception staff didn t know how to fix it

the wifi is fast and easy to access

location! perfect for getting to an early flight with little kids

no free bottle water, we arrived at 11:45pm with two kids and carrying 5 large cases and 4 big hand carry bags

gave us complimentary early check in and a larger room than we'd booked to scomodate my mobility scooter

pet friendly which was fabulous

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

complimentary upgrade, everything stocked in the room was free. room service was excellent

it was very easy to work from when needed as a desk and great wifi were included

the room service did not bring the food and drinks on a tray

in short - very limited choice, also on the menu (no kids menu)

gym and spa was excellent

the bar was rather dated.

the staff in the restaurants, reception, bar and shops are very friendly

comfort. location. excellent staff. great gym facilities

if we have to say something wrong, maybe some more babysitters and/or kids club.

easter activities for kids, lovely live music accompanying dinner and well maintained swimming pool and facilities

we had lunch in the spa cafe which was delicious

parking could have been nearer the hotel or at the back

we didn t use the spa but had a look around - it looks lovely

even gave me a late check out

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

wifi didn t work tv didn t work either

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

i could not log on to the free wifi.

me and my son loved it here thank yous breakfast excellent ud83dudc4c pool excellent ud83dudc4c parking great

free wifi fabulous sculptures in and around the hotel

hotel listed ev charging as a service

breakfast fantastic, pizza boxes brilliant after a very long day with tired kids

large laundry trollies living in the hallway less than attractive

pet friendly. lovely gardens

the breakfast was very nice, and lot to chose from

a secure wifi network would be better. unable to work in the evening.

the wifi didn t work and the bed was very very hard and pillows were not great.

large car parking area

staff excellent, large group of us needed early check in

station and other food places together with a shop just in the same building, friendly staff, wifi is

plenty of food at breakfast. central for shops, bank etc. good pubs.

downstairs bar is too plain, need lots of options in food and drink.

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

the best part is parking is free

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

the hotel was great at providing a dog bed and bowls for our pet

gym needs a bit upgrading. treadmill machine not working and very warm inside

equipped gym, nice restaurants, lovely area around the swimming pool

nothing, pool closed ???

gym facilities were great

i come for the amazing gym and spa before and after my flights.

breakfast was unbelievable plenty of choices very large buffet very tasty would definately stay

dinner exceeded expectations and kids menu was a hit for my two

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

staff were very accommodating to my request for both early check in on one booking and also a late check out on

breakfast was absolutely scrumptious

friendly staff, comfortable beds and pet friendly.

truly pet friendly

pet friendly, good transport to and from airport

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta

rooms were spacious and clean, and having a sofa bed was a big bonus for kids

great to be able to use the laundry for washing

got an evening meal from room service but had to go to the lobby to pick up and consume in our room, same with

great value, lovely room, great bathroom, nice breakfast, late checkout

more laundry facilities would be helpful.

restaurant and bar service was great and food tasty

i appreciate that kids eat free, and there is a couple restaurant options

great food, particularly the room service dinner we had and the buffet breakfast

the information was inaccurate regarding 24 hours room service

loads of care for kids