the wifi didn t work - apparently there was a system problem with the supplier

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture

great location, quiet, comfy, friendly staff, early check in.

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

the breakfast was amazing. bed was very comfortable. staff very friendly

struggled to get connected to wifi

bar, restaurant and room exuded class and style

no parking but plenty in streets near by .

the coffee and tea in the room was very good quality. wifi was great. very clean all round.

plenty of parking, helpful, cheerful staff, good mattress

for me with my stick) to the high street with shops and restaurants plus loads of on site parking including

easy to find with plenty of parking & very quiet,could you hear traffic

wifi worked really well in the room

the wifi works well in all areas

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

comfortable beds and good bar and thai restaurant on site

no wifi

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

staff were friendly, nice location, parking

late check out ihg rewards nice walk into

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

wifi was great and reliable

the bar reasonably priced, with good service

room service but charged for bringing food to the room there was only indian food and everything i

good value and great breakfast option

the pool was children friendly

the staff were super helpful and friendly from the front desk team to the bar and dining

ceiling of the swimming pool could do with some attention but that is being really picky.

the hotel was beautiful and so was the gym

were on a night out in the bar downstairs, so perfect location for our trip

very clean , great location and nice bar downstairs.

beds were very hard, wifi didn't work (phone signal really poor so needed wifi)

the wifi connection was very good and consistent; full coffee and tea making facilities in the room

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

great breakfast

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

wifi could be better, especially as 5g is non-existent and 4g only received one bar

wifi wasn't great. room did have faulty radiators (but they added a standalone heater before)

parking is hard to find a space around the pub

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

the breakfast was amazing

i got complimentary late check out as well

item on the tray was covered in foil or cling film to keep it untouched on it's journey from the kitchen

booked the hotel as we wee attending a wedding nearby and requested an early check in

i especially like the 24 hour gym, which i did not use this time but was pleased it was available to use if i

gym open 24/7! ud83dude42 breakfast fantastic. great location.

we only stayed one night as we were going to a function at the golf club nearby

and my complaint from last time ref poor room service sandwiches had been acted upon

pet friendly rooms always stay with my dog

there was room service available and staff were all very nice

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in

the 2 young staff serving at the bar and karen looked after my drinks and orders

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

good wifi connection

wifi didn t work tv didn t work either

tv, free wifi, quiet area, free parking next to hotel.

i was charged 10 pounds extra for late check out at 2

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

beautiful room and hotel! great breakfast and great bar too.

wifi not a full service

complimentary upgrade, everything stocked in the room was free. room service was excellent

weren't given the code for free wifi, fridges not working, sometimes the rooms were cleaned properly other days

the room service did not bring the food and drinks on a tray

location was great with ample on site parking with large wide bays

out of convenience for staff not having to make multiple trips to bring in the orders from the kitchen

the food and location was perfect for me. the spa and gym was top notch too.

room service was very efficient and food was excellent

my early check in time staff friendly breakfast was great also bathroom got a bath and shower which is

cosy bar/lounge area and great swimming pool which guests can use

noisy estates/laundry yard banging early in the morning and during the day

the hotel laundry was directly outside

all of it especially the water sports, tennis and gym.

there are no sun-beds around and there are many kids doing swimming lessons

wifi was rather in and out

the property itself very beautiful and parking is nice easy.

breakfast was buffet style, lovey choice of hot cooked english, pastries, fruit salad and yoghurt

easy parking

beautiful surroundings, fab pool and gym

room is nice and clean, has a good location, and has plenty of parking spaces

the staff were friendly and helpful and the breakfast was excellent with hot food

staff were so friendly, they were also really good with our kids

breakfast was perfect and the staff were very friendly and helpful

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running

bought food via room service

persistent logon screen of the wifi

parking

played golf nearby and got a taxi as the website no parking at hotel

helpful and friendly staff, really good food and plenty of parking.

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

excellent free wifi

very helpful and friendly staff, parking available outside

i had breakfast and dinner at hotel and both meals were outstanding

reception lady 25th - 26th june - brilliant room service

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

additionally, room service for no extra cost

about this property is excellent with a big bonus of parking on site

couldn t get any wifi. the log in code wouldn t enable us to get access.

room very nice, beds comfortable, very friendly staff. free car parking

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick

very dusty/grubby in several places including fireplace and down the side of the heater

wifi not set up on tv so had to reset each time to be able to watch netflix

we knew that there would be kids but they were bombing in the pool off their shoulders and it made the experience

wifi v poor in my room

the pool and spa was really refreshing and we enjoyed that experience in the morning of our stay

we had a 24 hr break from our own kids, so would have preferred to use the spa earlier as open to children from

bar staff very friendly

that you for your support and understanding of jet lagging family with 2 kids and a

thank goodness for the roebuck next door, landlady was great and open kitchen for

the gym,no ladies 4 kg, 5 kg ,6 kg weights, all mega heavy

loved the hotel, especially the room. use of the spa and pool was a bonus.

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

wifi worked well and a bottle of water was waiting for us on arrival

was a shame we were not told the bar was shut and so was the restaurant

the pub itself is beautiful with a great restaurant and cosy bar space

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

maybe the pet friendly rooms deserved inferior facilities or maybe all the beds are the same, i m not sure

venue and they are pet friendly

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

everything was ok apart from being asked to pay for the pet. early check in was great.

sory, i had not time for breakfast.

wifi speed was good

very convenient location, clean and wifi worked

pet friendly so that ma what made us chose this hotel

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

(at the bar

of gins very limited in the bar - this is the only area l can think of that could be improved

could not find anything to complain about, only noticed that maybe needed more staff on the bar area in the

the wifi is terrible

i politely requested different and was told they had issues with laundry so no more were available

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

he politely and diligently responded to my requests for room service

the room service was brilliant and the staff was easy to get along with

was very bad to much money for the room and not really friendly as i never got proper room service the worse

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

) and to order room service you have to go to reception to pay

friendly reception, able to book late check out easily

the hot tub and the gym was great for me just what i needed.

get on well with the wifi, used 4g instead

the tv has netflix, i player smart tv's, free wifi

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and

so friendly on reception place was so clean free parking

a great, handy location for the price and free parking too

great location bar opens till late outside seating for a last drink

was exquisite - kudos to diego, milena, umesh and richard, the facilities were amazing and their breakfast was

some of the decor needs updating. wifi not reliable in my room. breakfast is basic.

great breakfast choices and most importantly, somewhere safe to leave my car

room would have benefited from a small bar fridge

very safe parking ,nice room,good location,very nice host , and a good price for the area

warm & quiet. wifi was ok after initial failure.

secure free off road parking

no wifi instructions given

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

noisy delivery of laundry very early in morning

good location convenience of kitchen use

quality of the wifi signal

friendly manager running the place allowed is to make late check out

would prefer a later checkout than 10am. limited parking.

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

room service meal was a good sized serving and good quality. excellent vfm.

wish the gym facilities were better and there was a pool. perhaps some more spa services?

ich is offered on the hilton website but due to data issues we couldnt book

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

also the wifi wasn t great in our room, but it was working great at the bar

), great location by the station and the room service food was amazing

room service food was first class

beautiful room. delicious room service food.

the bar is great too and i loved my evening meal, really tasty pub food

dinner in the destination bar was lovely plus breakfast in restaurant very good

there was a very nice bar open late in the lobby for a drink before bed

bar staff were friendly and polite and food was plentiful and delicious

not enough tea. watch out for laundry service ,excellent but expensive.

the staff gave us late check out free of charge until 1pm as our flight was at 5pm

sadly did not have time to check out the gym

location restaurant has huge kids meals

comfortable room, fluffy towels, fluffy pillows, great room service

room service very expensive

room service, exceptionally clean room/bathroom, staff was courteous and professional

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

bar food was delicious

room was a great size everything was clean laundry was lovely and fresh

they also provide free breakfast

the best part is parking is free

free wifi only if you give a lot of personal info to a third party provider

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service,

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

room service: one order of fish and chips, no drink: 25 pounds

wifi was unusable

new hotel in a great location for heathrow and london pool sauna gym are very beautiful everything in rooms is

- room, sauna, gym, swimming pool, full english buffet breakfast, proximity to train/bus station

the best part was the feeling of getting a two for one spa day and hotel night deal

unfortunately, there was a large contingent of chinese kids leaving a mess everywhere

everything especially the pizza in room service

was roomy and liked the feeling of home away from home with the kitchen and the appliances

also the location was great near the market, and a patk for the kids

the breakfast wasn t very good. the scrambled were awful. no oats.

was no netflix for kids to be entertained

we definitely had to wash dirty laundry the moment we checked in

breakfast price

had a few beers in the bar on sunday and the barman was great very friendly

ibis modern ,clean , jazzy great breakfast good quality ingredients,well cooked and a very good

breakfast was good & sat at window looking out at the view was pleasant while having my start a the

was good, breakfast was excellent, good choice and nice food, perfect way to start the day

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

the staff were so accommodating with an early check in after a very long flight

free wifi was a put off as it didn't work

room service was lovely polite and helpful, so was reception staff

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

wifi connection, nice evelyn & crabtree toiletries

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own

used their gym and washing facilities during our stay