the wifi didn t work - apparently there was a system problem with the supplier

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

great location, quiet, comfy, friendly staff, early check in.

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

location for a sandown park event, plenty of free parking and free wifi without a complicated registration process

bathroom clean but needs a revamp soon. wifi connection varied.

plenty of parking, helpful, cheerful staff, good mattress

easy to find, great location next to the racecourse with safe car parking. all round agreable.

lovely and quiet, good wifi, comfortable bed, good breakfast .

the coffee and tea in the room was very good quality. wifi was great. very clean all round.

room was very modern and comfortable and the bar was welcoming and cosy

great hotel lovely spanish tapas great breakfast

there was a lovely atmosphere in the bar and restaurant and the food was excellent

i had a great meal and few drinks in the bar and wishes it was my local

had lush green space around the property and kids enjoyed playing around

the wifi was not very good

amazing staff especially receptionists, restaurant and one gym guy. very helpful and happy

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

breakfast was great, spa amazing

great spacious rooms and excellent breakfast. friendly staff.

waited a while from breakfast to be replemished

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

a great touch that santa came to the table to meet the kids

this is the first hotel where i ve been charged an hourly rate for early check in, even when the room is available

the reception and room service staff were very friendly and helpful

staff are brilliant - they allowed us early check in early and late check out

a brilliant location, went to painshill park, the ivy and the golf club next door

we only stayed one night as we were going to a function at the golf club nearby

love the spa facility s this hotel has and the welcoming vibe you get as you enter this hotel

wifi didn t work and staff were not interested in fixing it

staff were very accommodating with early check in times and car parking

rooms clean and ready early for an early check in

one signal really poor so needed wifi)

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

for everything except that there s no swimming pool because if you say family friendly there s a swimming pool as well, isn t it

breakfast was fabulous especially since i m dairy/gluten free

close to other site seeing places like the museum, race course, golfing and shops

only gripe was that the bar food menu was somewhat limited and quite expensive, we normally wouldn't expect to pay over

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

free wifi choice for breakfast air conditioning.

i thought breakfast buffett was a bit poor expected more cereals for kids

breakfast was fantastic, the rooms were comfortable, the wifi was great for working at home, staff friendly, bushy park next door is ideal for exercising

staff were lovely, from entering the hotel, the food service, the bar service, the room service everything was just perfect

watching the river with a bottle of red and lovely bar snacks

we were allowed an early check in and we had to be somewhere in the early evening

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the staff were incredibly accommodating from an early check in through to the evening close down

the property has its own car parking for 200 cars, complimentary wifi throughout and 25 acres of grounds and gardens for you to enjoy

children love the indoor soft play area, kids swimming pool and the outdoor playground

the staff were friendly and helpful, room size, very clean, good facilities, the ability to have room service 24/7, a welcoming bar area and the ability to park near the hotel, although i think at

i make good use of its gymnasium and spa facilities

the indoor swimming pool is highly relax for family with kids

convenient and secure parking

bar and restaurant very nice and the food was

wifi connection was average, could not login on the second day. bathrooms are bit tired.

the room was lovely and really nice having snacks and a mini bar but very pricey.

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

we requested an early check in

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

of parking, really friendly staff and fantastic evening with live music in the bar

good tasty food available in the bar and restaurant

twin room was perfect - nice bar area and breakfast was great.

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick and the man who looked after us kindly offered to put the drinks on the table tab and

location near tp thorpe park and parking on site

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

the bar staff were first class we will be returning hopefully in september

we arrived late with 3 kids no room service or even crisps in

excellent staff at reception desk and breakfast service

not connect to wifi

staff, bedroom was top notch very clean and tidy and free parking

the kids absolutely loved the indoor pool, which added extra fun to our stay

building, nice clean rooms, friendly staff, nice bar and restaurant

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

the wifi works well in the rooms

om 42) didn't get wifi at the desk but the other side of the room was fine, maybe something to do with the really

wifi in room 401

very secure and comfortable with private parking, cctv, electric gates

very safe parking ,nice room,good location,very nice host , and a good price for the area

convenient and secure with parking for my large van

secure free off road parking

2 nice large rooms, both were clean and comfortable ample parking and good value for money staying in this

cozy little bar and the shower was excellent

pool and outdoor facilities were top

as a mom of two little kids every few months i stay in different hotel

free upgrade and lovely spa area

beer in the bar was flat. my only complaint of the entire stay

wish the gym facilities were better and there was a pool. perhaps some more spa services?

requires internet access in the first instance to open an email with access

gym is quite small

rooms were spacious and big beds with comfortable mattress and pillows late check out was

having to pay for wifi

early check in

ould you opt for it / or if you pay for breakfast on the day) is delicious, with a lot

ailable at the demand in the reception), wifi

abused me while i already informed them late check out

convenient location for access to twickenham. staff were great and allowed early check in.

staff very helpful able to accommodate a late check out

reception staff were brilliant and managed to get us an early check in after an overnight flight

comfortable, great wifi, small rooms but enough space for a single night stay

were traveling with kids and requested for bathroom with bathtubs

we had all our bags and two kids below 3

restaurant and bar are first class and the bed was very comfortable

couldn t get a hold of room service or the front desk for a really long time

i really appreciated getting a super early check in

staff went above and eons to ensure my stay was great, and accommodated my late check out request with ease

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

lovely meals and bar area

good selection of wines and ales which were well kept by the bar team

there was wifi available and a tea and coffee machine

wifi wasn't very good.

the pub itself is beautiful with a great restaurant and cosy bar space

really helpful staff and free super fast wifi

get on well with the wifi, used 4g instead

noise of the kitchen in the morning was phenomenal

staff made a lot of noise in the kitchen and corridor near my room

no breakfast but tea, coffee and fridge in room and communal kitchen for heating up food

room quite small, weak wifi signal strength in particular room

this place all the time always super clean, always good wifi and staff always really

small bar downstairs for that evening drink which also doubles as the breakfast area

he politely and diligently responded to my requests for room service

lovely hidden gem with a bar downstairs to relax highly recommended

clean, tidy and has a good gym attached if very good.

was clean and comfortable, staff where all friendly and helpful, spa facitiles was great and opened till late

clean room with stable wifi connections. nice staff. close to the town centre.

gym amenities are my favorite.

the tv had everything on including menus for room service which we had and the food was great

wifi was poor, no room service facilities.

the pool was also a hit with the kids

addition of swimming pool spa and gym is

if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use the spare beds for laying things out cases etc

we were very close to the aairport and the kids loved watching the planes fly over from our room

it had a lovely adult and healthy kids menu

clean with good wifi speed

used their gym and washing facilities during our stay

late check out at

was able to get an early check in at 10am which was greatly appreciated after 24 hours of travelling although the

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

me that i should have already checked out when i had an agreement with reception i could have a late check out

the lovely magda on the bar was so kind to my son, teddy

nice vibe at the bar area and friendly staff

would have liked a bar fridge in the room.

my kids especially enjoyed the cooked breakfast

be nice to have a bigger bar area.

we stayed here with kids and really enjoyed our experience

have loved a room where we could sit and relax there are lovely armchairs in the lobby and the breakfast room is available, but i do like to be able to sit and read or have a coffee in a nice

good breakfast

no information sheet or folder giving information about meal times, wifi etc no chair in room

they also provide free breakfast

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

great bar on the ground floor

excellent location, staff and outside bar area. room was cosy and clean

the beds were so comfortable and breakfast was great

free wifi

i was worried about the noise from the bar but the room being on the top floor was very quiet

breakfast and location

definitely will go back and will play golf next time as course looked superb

spa was great, as was the gym, lots of equipment available

terrace and bar area and then later on the clubhouse - all lovely areas for the wedding we attended

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

the room was very nice and clean. the staff were great. gym is very well equipped.

i had no need for wifi so i cannot comment on that

i was a little annoyed at the wifi there where loads of conditions and you could only use one site , all my data would also be

everything from the soaps to the furniture was modern and top quality free parking

free parking, don t forget to check your car in with the hotel when you arrive

from the greeting and free car parking and free wifi