the wifi was fast and worked without problems

loves the easy early check in all staff very polite

scruffy exterior , noisy with kids running about

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

nice vibe at the bar area and friendly staff

clean and tidy very welcoming and a phenomenal breakfast very good value for money

i was worried about the noise from the bar but the room being on the top floor was very quiet

we had 3 kids: 5, 9 & 11

location, style, comfort, restaurant & bar downstairs, staff, value for money, pets allowed.

the food was delicious and the bar drinks were excellent

the only slight criticism i would have would be perhaps more bar staff on, on busy periods, people at the bar

location ideal and parking - breakfast was good

fantastic breakfast

it was ricardos 4th day as new manager and everything was perfect from dining to bar service

a lovely family atmosphere parking very

lots of parking fairly quiet once the pub emptied out.

very friendly bar staff and helpful

late night music in bar below

one of the toilets, you could see right into through the window no towels provided, no wifi info provided, no

cramped & old accommodation. no wifi after the pub closed! only 1 small window so was very hot.

no wifi, room wasn't clean at time of arrival.

onsite parking was good, staff very friendly and helpful, room was excellent.

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

about this property is excellent with a big bonus of parking on site

location and secure parking

parking free and plentiful

the staff was lovely and accommodated early check in

of parking, really friendly staff and fantastic evening with live music in the bar

bar area very cosy to enjoy a nice drink and some chippies

easy access, secure parking, spacious and comfortable room

lots of space for parking

helpful and friendly staff, really good food and plenty of parking.

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

convenient and secure parking

room service to my debit card which took the 50 but then takes 5 days to return to my account

that it was really hard to get food or information; for example trying to get something for the kids to eat from

breakfast wasn t included in the price wifi wasn t great

only thing i didn't like was that the bathrooms are not accessible at the gym (24 hours) after the spa closes

we had hoped for croissants for the kids

hotel was hard to find but once i found it the the staff where very polite, the hotel clean, the spa facilities

is a walk through the house; no tea/coffee or any refreshment; you have to ask for the wifi password and they

wifi didn't work

the wifi needed to be fixed, which did happen. the toilet had very close quarters.

safe parking

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

car parking great

they upgraded us to the perfect room with balloons, rose petals, a lovely card & some chocolate biscuits

good size room with free parking and good wifi

the gym isn t ventilated very well

nice to have free access to the swimming pool too, with timings for both families and adults wanting some time

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

wifi wouldn't work on my laptop, but was good on my phone

the whole place was gorgeous, bar and restaurant available, reasonably priced, comfortable beds

location restaurant has huge kids meals

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

great stay and strong wifi

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

cooked breakfast was lukewarm.

wifi is poor . internet doesn t work . have your own internet

bar staff were friendly and polite and food was plentiful and delicious

wifi connection wasn't great to be honest.

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

wifi connection was not good

room service, front desk and restaurant don't answer phone if busy at front desk or

wish the gym facilities were better and there was a pool. perhaps some more spa services?

would expect free wifi everywhere these days; it's actually charged for there

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

ich is offered on the hilton website but due to data issues we couldnt book

gym is quite small

excellent gym

location and good wifi

restaurant food was great and so was gym

the gym had everything ywe needed

was close to our departure terminal when checking in we asked for a late check out, was told they could do 7

location! perfect for getting to an early flight with little kids

no free bottle water, we arrived at 11:45pm with two kids and carrying 5 large cases and 4 big hand carry bags

location! perfect for getting to an early flight with little kids

walls were thin, could hear family with small kids in next room

the wifi is fast and easy to access

like the late check out... i love the soft bed..

clean space pod system to lhr early breakfast room service

paying for car park,booking time saying free car park.not milk for kids.

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

ability to pay a little more for early check in or late check out - based on flights

hotel - touch of class with decor - dinner at 1215 restaurant was very unique - the gym is better than some

the late service in the restaurants , and the room service .

room service on the other hand was

big rooms, car parking available for free, breakfast was perfect

the service was incredibly slow - they seemed shorthanded on every front, especially in the kitchen

restaurant was closed, but the bar meal was delicious, and very well presented

no refrigerator in room. no free wifi in room

paying for the airport transportation and wifi.no breakfast included.

the gym was well equipped

is not a pet friendly hotel like the advertised

- comfortable bed and clean environment 2 - free and strong wifi 3 - help full staff

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

location to london heathrow airport, staff was welcoming and really liked having the hotel bar and restaurant

the property has everything, including a good wifi signal and it s just across to the airport for a 5-7 minute

plus the wifi was strong and great

more laundry facilities would be helpful.

could have been a bit clearer at check-in, that one had to go next door to the holiday inn for a bar and

spacious, well equipped room with a contemporary design and fabulous breakfast

it was quiet at night and the wifi worked well

i made the booking i had filtered for pet and paid

there was even a little gift pack for kids

breakfast was very good evening meal excellent, clean friendly staff.

great breakfast and lovely bar and food area within the hotel

my kids loved the porridge

breakfast was very good. all staff were extremely helpful.

refurbishment is very good location and parking

as pet parents, we were blown away by the attention to our furry companion think organic treats at

wifi didn't always work in the room.

location was ideal and free parking was included

sadly it was not clean either although the bedding laundry was perfect

nice discount & free breakfast when purchasing the early check in

allowed early check in after a delayed and difficult long haul

it was the absolute perfect place to rest, and really late check out time

(by the way, i recommend adding breakfast especially if you have kids as the area don't have much options for

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and

next time we will book twin beds instead of sofa bed as it was uncomfortable for our kids.

long travel around 12:30 , the receptionist said there is no rooms available until 2 if you want early check in

quite nice especially the sausages (which are usually cheap and nasty nowadays) and included wifi with vpn worked

thought the hotel was a good airport hotel, with spacious comfortable rooms, a good wifi connection and a regular

by terrible wifi and over zealousness in shutting the bar to meet the 10'pm curfew

room have glasses, bottles and plates left outside the room both before and after the stay, the room service

i think this was an unusual situation with young kids out of

lovely friendly staff, comfortable rooms, good breakfast and a lovely relaxing spa

is excellent for heathrow, with a quick hoppa bus connection to the terminals, and the pool and gym facilities

pool area was great for the kids

close to terminal 2 (though not walking distance) 5 minute bus/taxi the pool & steam room really good ud

the fact that i managed to get early check in made world of difference as i needed hotel from 12 - 5pm, for

our taxi was only £22 versus the shuttle bus that would have been £7/per person (including kids)

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

no lift and no proper bar ( vending machines)

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

to locate and ideal for parking on the front of the property

location and cleanliness . free parking . near public transport

the gym, pool, sauna

spa needs a face lift

swimming pool for my children

the smart tv, free wifi, friendly staff

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside

clean comfortable rooms, room service, convenient location

location, value, gym and pool!

unfortunately, there was a large contingent of chinese kids leaving a mess everywhere

room service stops too early

everything especially the pizza in room service

friendly staff, fantastic gym and breakfast

had dinner at the hotel and was pleasantly surprised - kids menu was great and we all loved our food

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

didn t see a single kids during our stay here

great rooms and beds, very quiet, really fast wifi

wifi could be better, especially as 5g is non-existent and 4g only received one bar

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

we then had breakfast in the morning

parking.

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

is a beautiful hotel located in a wonderful forest surrounded by trees and golf courses, it has great facilities

room service young adults burger was very very small.

everything, especially kids club

beautiful grounds, great spa/gym on site and although i didn t use the restaurants they looked excellent

room was superb as was the breakfast, gym and spa ... fautless !

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the

wifi could of been a little faster but it was usable

wifi connection, nice evelyn & crabtree toiletries

good facilities like bar, restaurant, gym and laundry room

location, staff very friendly and helpful, proximity to tube station was great and allowing early check in

kids loved the pool!

told our kids (4 and 3) we were going to mexico

convenience , simple and easy stay dishes of room service are good rather than my expectation.

we found old crisps under the bed and a kids sticker on the draws both not ours,

i incurred am additional fee from the hotel room service for eating utensils

all staff were very friendly (kitchen bar room service ) but reception needs to be more friendly

the kids loved it as we travelled as a family

convenient location with easy access to london. excellent staff, food, facilities and gym.

pool which is open until 9pm, great for the kids to splash about

really made my kids feel special and really firendly staff, great breakfast.

they helped me with print outs, wifi connection and taxi booking

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

staff at reception and room service were friendly and helpful

supposed to be 24hr room service oh sandwich and ice

wifi, bar facilities, flight information, central location.

the sky bar does great food

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

available facilities including gym, reception and early check in (for a fee)

gym is too small for me but would be sufficient for most

didnt have a breakfast, this was due to us having one booked at the airport

didn't like the 30 early check in fee

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

the restaurant and bar were closed for food and drink but room service was provided

nice bar in the lobby

breakfast was very good

in took ages because there was only one member of staff and room service wanted 10 to deliver soup and a

room, good breakfast with choices of good quality

staff, quick early check in and nice room

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

parking at times very busy and hard to patk

wifi or password untill we left

the location was perfect with a train station very close by and shops and parking

car parking - only a few spare places

very little in the way of facilities ie no bar or restaraunt

compact room, spotlessly clean, free wifi

easy check in very friendly staff bus right to the door of hotel great wifi well priced

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out

the check-in is at 10am but you can request a late check out

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

a games space which is perfect for teenage kids

very cool vibe and games were great for the kids

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult

very friendly the rooms where lovely u couldnt hear anyone else had a great night sleep and for a pet friendly

rooms are good, bar area good, modern hotel with a young vibe

lower floor can be a bit noisey . school kids stayed. so not really fault

mandeep was super helpful at the front desk with check in and early check in

we were offered an early check in for an extra 20 which we gladly accepted

kids running and screaming up the corridors between 10pm and 1am when having to get up for an early

location/ convenience after getting off flight late in the evening with 3 young kids.

had to eat in a side room not the restaurant due to pet also they didn't offer bowl of water for

friendly staff lovely room great breakfast excellent location

room service was something different maybe if they spoken english and understood my room was not

the room service was good , there was a christmas party below us but they has emailed me to let me know

free wifi

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

really comfortable place near to the airport. room was clean and the wifi was great

the wifi drops after and there is no night staff.

no microwave and wifi drops often , no night staff

wifi is ok and the location is good, 5 mins to west drayton station (direct elizabeth line)

work desk available, hairdryer, free water and wifi access

there s no swimming pool for the kids

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

swimming pool for the kids would have made this perfect, given the price

swimming pool for the kids would have made this perfect, given the price

no swimming pool only a hot tub.

gross toilets, dodgy wifi, tv didn t work, dirty carpets, uncomfortable beds

i liked the location and wifi which was fast

wifi works well

one of the rooms was situated above the restaurant kitchen and it was extremely hot and noisy

wifi is mediocre at best

the welcoming staff, the great bar and pies, spacious and very clean room.

also wifi pretty poor, could do with improving

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

very good location, clean, friendly staff as well as a late check out.

also, the wifi in the room could have been stronger

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service

restaurant is very good as well and i did the room service this time - very tasty food and was ready fairly

bit pricey at the bar but it is windsor which is expensive anyway

the bar was really well decorated and the staff were very attentive

very comfortable. perfect location. responsive room service if any issues. good restaurant.

no problems with check in, the staff were friendly and helpful and accommodated a late check out for us

the wifi in our room was bad. i had to go into the hallway to access it.

only concern is the quality of the wifi

wifi was not available in either room and the 4g signal was poor

well appointed with a couch as well as a bed a little coffee/tea making area and an area for the kids beds

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

also we ordered from the bar menu some samosas and spring rolls

lounge area and bar facility

the prices at the bar were very high .

breakfast was well presented with good choice

vibe of the hotel and bar area, we attended an event at cowarth park in the evening so came back after and had

great position for golf and

easy access parking, staff were so polite and welcoming

wifi could have been faster.

parking right outside front door

wasnt a restaurant and bar as stated

and bar not open

for parking 2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them

the indian and bar next door location good

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

internet in the bar is good

staff really friendly and helpful. nice bar and food was good. really enjoyed the breakfast.

bit of noise from the downstairs bar but doesnt go too late and ear plugs provided resolved any need to sleep

wifi was pretty poor, but i was only there for one night.

the bar has low ceilings which amplify the noise levels and my room was just above and the noise went

no wifi in the room.

good wifi

the staff were brilliant & breakfast was excellent, fresh, hot & served with a friendly smile

we were there for an investiture and staff kindly arranged a late check out for us

no room service post 9pm (although food was great)

the best part is parking is free

came on father s day so parking was a nightmare

we loved the bar and restaurant which meant we were able to eat out

was great one a one night stay before going to thorpe park , the room was clean , cosy , free wifi and tv was

with help from one of the friendliest bar staff i ve had the pleasure to meet, i chose mussels for starters

wifi : in my room,signal was unstable.