free wifi is good and staff is kind

staff were attentive and welcoming and the bar set up was good

sory, i had not time for breakfast.

excellent breakfast

no bar and bathroom facilities very small

location, staff and spa facilities were the highlight of my trip

everything was great! worth it! nice pool and sauna too!

staff were very helpful and late check out was perfect.

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

) and to order room service you have to go to reception to pay

he politely and diligently responded to my requests for room service

location, breakfast and bar were great

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow no kettle until i hd asked 3 times

small bar downstairs for that evening drink which also doubles as the breakfast area

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

wifi was good

get on well with the wifi, used 4g instead

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and dining area the high street was very close and the location

shared clean shower, out door dining and kitchen facilities

minor inconvenience, wifi was a bit spotty at times

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

helpful staff good value for money handy parking good food at the pub

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

free parking, don t forget to check your car in with the hotel when you arrive

from the bar below but this was to be expected and stopped around midnight on the saturday

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

wifi signal was also great

you get what are you paying for. wifi was good and free.

comfy bed and bar downstairs

wifi worked well and i had all the usual facilities

wifi was available free of charge as well it's a great price you don't even get that in most hotels

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is included in the price,, was also a great price for london

i thoroughly recommend trying the thai food from the bar downstairs

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

the underfloor heating in the bathroom was a big plus and the breakfast was varied and plentiful

the rooms are a good size, and the wifi works well

the gym needs to be better for weights training

great dinner and breakfast!

excellent every day room service, with replenishment of toiletries and bottles of water

bathroom shower did not drain properly and room service app didn t work

times for kids is strictly only between 9am and 11am and 4pm and 6pm

room wasn't until 4 30pm , pillows , room service took over 1 hour

limited selection of room service food

the spa smelt and looked lovely, we didn't use the pool or gym

wifi was free bathroom was clean there was a fan to help with the heat it was a small space, but

wifi connection receptionist was a little grumpy but that's not important breakfast was not

maybe it was a family with kids

the staff are amazing, the breakfast is delicious, rooms are immaculately clean and comfortable

great hotel, very good service, excellent breakfast, good location

no on site laundry service

at the hotel rooms are lovely warm and very clean and most have great views of the grounds the bar is clean and freindly with value prices we arrived early which was not eney problems just left

i make good use of its gymnasium and spa facilities

the playground for kids are amazing, with very thoughtful soft mat under

the property was beautiful and in a lovely location with good parking.

great bar and lounge

they have all the facilities i need including a fully functional gym

pool, steam, sauna etc was fab

facilities swimming hot tub and gym food was good in restaurant and nice room staff polite and

they also have a gym and swimming pool which other hotels in the area don't have

late check out was readily granted upon request

room service, car parking, terrace, soundproofing.

great food and wonderful room service

having to find staff to pay for snacks etc and to ask about the room service

kids received complimentary treats.

i couldn t get wifi in my room but i was jetlagged anyway

bar was still open

food in bar and grill was excellent value for an airport hotel

rooms very modern and clean, very good value for money. bar in the hotel too

kids running and screaming up the corridors between 10pm and 1am when having to get up for an early

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the hilton garden

small toys for the kids

for those that needed to wash there was laundry facilities available

to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival

there's free wifi too in the hotel

the lighting in the bar and restaurant area is horrendous, bright white on bright white walls, no intimacy at all

also the spa facilities were perfect

ee) cannot fault it

breakfast was very good value

shroom risotto) and it was close to inedible- perhaps this was somehow

wifi speed

pleasent and friendly atmosphere. public bar was good.

wifi not very good

very clean, lots of parking and pool/gym are great.

wifi password in room would mean we could socially distance and not ask for it

easy and early check in. rooms clean and well presented. staff very polite and helpful

they have a small gym which is well equipped and is perfect for a quick workout

air fresh in the lounge area, nice lounge, nice music, great gym, great style with pink and black combination, loved the shower

rooms good wifi cool bar with good drinks and decent food good gym chromecast on tv was a great

very cool vibe and games were great for the kids

buffet breakfast very good

the facilities in the hotel

our kids loved the bunk beds

not great for young kids

i stayed with my husband and 2 young kids and it was like home from home

fault anything apart from the price of room service for the food on offer

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

the breakfast was a little expensive

and great with the kids room was modern and had everything that was needed for a comfortable stay

kids loved the pool setting and

helpful staff, free parking and free wifi

reat price plenty of parking

10 mins walking from piccadilly line, free car park for customers, all you need for kids and babies

free parking

parking & the place is being modernised so i dont see any issues that people have been talking

wifi password had some characters which were ambiguous to

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

good wifi and tv it also has a lot of power plugs i the room as well

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the

wifi was weak and the room could be cleaner

beautiful room and hotel! great breakfast and great bar too.

we were allowed an early check in and we had to be somewhere in the early evening

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the staff were incredibly accommodating from an early check in through to the evening close down

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

well located for hampton court palace with parking and an excellent breakfast

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

wifi was a bit hit and miss

walks beside the water, we enjoyed a really delicious meal here food was really good and breakfast was excellent with really good choices,the bedroom even had a pillow spray and tea pigs

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

good wifi

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

helpful and the rooms were very comfortable and the restaurant was great, good food and lovely breakfast over very enjoyable

the restaurant and bar were closed for food and drink but room service was provided

room service meal was a good sized serving and good quality. excellent vfm.

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had two double beds and a carry cot in the kids room

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

cleaner waking us up twice i asked for a late check out

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

available facilities including gym, reception and early check in

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

sky bar is absolute hit, especially when you travel with kids

supposed to be 24hr room service oh sandwich and ice

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

room service is delicious, and you re even given a complimentary bottle of water

staff at reception and room service were friendly and helpful

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

��a

cost of gymnasium

they provide breakfast beginning at 5 am is a plus

kids can diner free with mom and dad

no self serve laundry facilities, charge to use the fitness center

laptop

he was most concerned and offered a late check out as well

location restaurant has huge kids meals

comfortable room, fluffy towels, fluffy pillows, great room service

gym was clean and useable

staff talking rite wifi not working room also not cleen tolite making store i'm always going upstairs for bath and

free wifi, free breakfast and quite comfortable inside

shared toilet and bathroom / wifi did not work / room was very cold

wifi connection was really poor and cut always after a few minutes

for work purpose, the room had nice connectivity to wifi and it was quiet due to which i did not had any problem doing my meetings

the children loved the swimming pool and the sports bar food was delicious

5 charge for room service

kids loved the pool!

spent 2 nights here

small room -resort not the best place for kids - not a lot to do

wifi is too slow/didnt work at all

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

the wifi worked perfectly and stayed on all night

nice clean renovated rooms with free wifi and included breakfast .really enjoy

free street parking for whole day and free wifi

24/7 room service, i ordered at 1am after i arrived from a long flight and it was quick and delicious

beautiful property, accessible location. access to spa made it perfect.

room service was good and the

the bar serves delicious snacks and drinks too

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

pool changing rooms

staff were amazing, safe parking, good breakfast, lovely area

breakfast was served quickly and was lovely, lots of choice too

lovely outdoor bar and eating

also room service did not take long to arrive at our door when we called

room service brilliant

warm and hearty breakfast

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real milk

no menu in the hotel room to order room service had to find the menu online.

safe parking- lovely grounds

a laundry room is available, but that feels like it s creating extra effort for the traveller

quirky touches laundry room with iron. 10 early check in suited our needs :)

room, clean, room, bathroom, ac, tv & free wifi

could keep the bar open a bit longer.

bar with drinks and limited menu available for late snacking

so close for early check in

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

advised the hotel i'd be checking in late around 6pm, after a flight delay and it ended up being more like 7pm

asked for an early check in and they were amazing my had my room ready asap

wifi for my sister not good

on reaching there we found out our kids couldn't use

didn't use room service but choices seemed limited

wifi connection was not very good, for a working trip is something quite needed

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

rudimentary and expensive room service

my kids and i had a very comfortable stay

room was spacious and bunk bed for the kids was really good solution

our kids loved the pool

the gym should offer supplements for purchase.

free fast wifi steve was excellent at front well done folks

our only option was to pay for early check in

location! perfect for getting to an early flight with little kids

wifi didn't work for me. bathroom was tiny....

convenient for an early check in to terminal 3

free wifi was working flawlessly

very nice breakfast

breakfast was yummy

toaster at breakfast - bread went through twice and then came out with only one side toasted.

large modern hotel, good restaurant. kids eat free with adults eating.

great staff. location. breakfast excellent

smelly no tissue in the toilet the flush wasn't working there was mould everywhere not good for kids and asthma patients

you can have 5 in 1 room 3 kids 2 adults

the location made me fear for my kids safety

location and easy car parking

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know where to go