the best part is parking is free

minor inconvenience, wifi was a bit spotty at times

option if you have a car airbed as the car park is peaceful and secure, with direct access to the kitchen and

clean, very smart, lovely friendly staff free parking and very close to hounslow central tube station

parking was excellent

was a huge bonus, rooms were very clean and the use of kitchen facilities was very helpful

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

well appointed room with ensuite bathroom and free wifi.

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

well appointed room, good wifi

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

this place all the time always super clean, always good wifi and staff always really

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

the wifi has poor connection

was no room service

my room had poor wifi connection. to make it even worst the lte signal was very low.

just that the spa was closed.

wifi speed was good

customer care and good breakfast

no bar and bathroom facilities very small

i liked the breakfast, the location, price

staff excellent, large group of us needed early check in

bar was still open

rooms very modern and clean, very good value for money. bar in the hotel too

lower floor can be a bit noisey . school kids stayed. so not really fault

wifi didn't work so couldn't do some work which put me behind the next day hope next visit i will

they have kept our luggage as well safely because i reached early

friendly helpful staff, excellent breakfast modern room & bathroom with the added bonus of a gym

she was very precise and informative about all the services the hotel accommodated including breakfast timing

gym facilities missing bench and machines not working

comfort & privacy. the wifi didn t disappoint.

would have liked a pool or gym facilities. ideally just a hotel to relax.

great staff...amazing bar and rooms.

air fresh in the lounge area, nice lounge, nice music, great gym, great style with pink and black combination,

very cool vibe and games were great for the kids

great pet friendly hotel

we had wanted a pet friendly hotel and so this was perfect

breakfast offered great options and the restaurant & room service was delicious

spacious clean room, and great location. all the usual: tv, wifi, etc. at a good price.

love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own

clean, nice gym, comfortable beds, welcoming staff.

good facilities like bar, restaurant, gym and laundry room

at the pool, spa, gym attendant was exceptionally helpful

the pool was also a hit with the kids

apart from that can't wait to go back i had spa to ourselves it was

spa , spaces big hotel.. a great hotel to be in.

unfortunately, there was a large contingent of chinese kids leaving a mess everywhere

outside my door until late hours have to go through a sticky smelly pub to get to the rooms no wifi was too

no facilities like no wifi and tv is not working

great just what we needed for the night good money for value and the bar staff were so helpful they booked us

the bar was great as well

free wifi reception excellent

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

no lift and no proper bar ( vending machines)

parking is awkward due to it been a smallplace

good wifi

location close the heathrow with free parking, great food and nice pub below

free parking, don t forget to check your car in with the hotel when you arrive

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

its an old building from 1890 so the wifi was spotty upstairs. a repeater would be good.

free parking

intentionally chose them for their laundry facilities

no fried eggs available at breakfast. the extra charge for early check in

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms

the restaurant and bar were closed for food and drink but room service was provided

clean room, nice bar area and considering right next to a runway very

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like

sky bar is absolute hit, especially when you travel with kids

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

great choice of food in the bar and restaurant

both our rooms (wife and mine, two kids in other room) looked they had been broken into several times (prior

bed was hard and had a small duvet on for 2 adults

the hotel staffs from reception , foods and bar( room service) and room cleaners all are very helpful

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great

although we didn't use it, liked the late check out option

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the

little american bar but nothing for kids to eat , and other restaurant was indian, great for me but had to order

gym facilities were great

good room service

late check out time

the check-in is at 10am but you can request a late check out

easy check in very friendly staff bus right to the door of hotel great wifi well priced

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

staff, good wifi, comfy bed, and a clean room (relatively close to heathrow)

wifi didn t work

little bit noise and check in on the bar on friday night

wifi worked well and i had all the usual facilities

it was also a bonus that there was a bar downstairs

pleasant & comfortable room, but i did feel quite isolated, as access to the public ( bar and restaurant) areas

lots of places for food nearby, and the bar downstairs is ok

good gym

swimming would have been great for the kids

assisted me with a late check out to help with my pain

kids loved the individual wooden boxes with fresh croissants and pain au chocolat

frustrating because we had just come from a long flight and i really wanted to get the kids to bed

need a vending machine for soft drinks at night but the mini bar was helpful

early check in. breakfast and dinner both very good.

wifi not free. but not important

early from a flight and had to pay 60 extra to get a early check in

beds and we were allowed to check in early which was very helpful when travelling with kids

they provide breakfast beginning at 5 am is a plus

very quiet! breakfast was included! it was a large assortment of hot and cold items.

the lack of gym

the bar was very limited with choice of drinks

couldn't get the wifi to work

it's great because you can use the gym

room service, exceptionally clean room/bathroom, staff was courteous and professional

drinks in bar was good - beer not over priced

kids loved the christmas lights and decorations

comfortable bed, excellent shower, great coffee, excellent breakfast, great service, wine and food in the club

brackfast, wifi

i can't use kitchen that's the only thing i didn't like

and wifi both worked ok

because if my room was so bad, just imagine what the kitchen is like

gross toilets, dodgy wifi, tv didn t work, dirty carpets, uncomfortable beds

bar food was delicious

room was a great size everything was clean laundry was lovely and fresh

they also provide free breakfast

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

the rooms provide all the amenities i need; free wifi, in room safe, all fixtures and fittings are in good or

min before we got our dinner: a mini pizza and salad, which was rough with two hungry and tired kids

the shower perfect! gym , pool, & sauna . unfortunately i did not use . maybe next time

lovely food in bar and restaurant, reasonable prices

nice staff. the bed was comfy. near to the airport. the breakfast was lovely.

bar and restaurant facilities great

property had a gym and free wifi

the room service we ordered was delicious

breakfast is not included and we had to pay extra for an early check in.

property had a gym and free wifi

free fast wifi

wifi connection was really poor and cut always after a few minutes

free wifi, free breakfast and quite comfortable inside

staff talking rite wifi not working room also not cleen tolite making store i'm always going upstairs for bath

didn't seem like there was any wifi

there was no children's menu and had to pay full menu price for 3 kids

very nice breakfast

my room was spacious with a large, comfortable bed and free wifi

full of kids

amazing breakfast, so make sure you include it in your reservation

the wifi worked perfectly and stayed on all night

the check-in staff were helpful,wifi was quick and good connection.

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite

free street parking for whole day and free wifi

nice clean renovated rooms with free wifi and included breakfast .really enjoy

location! perfect for getting to an early flight with little kids

difficult to get onto wifi-annoying

were helpful as we had our flight cancelled and they assisted us with early check in

location! perfect for getting to an early flight with little kids

walls were thin, could hear family with small kids in next room

for the kids the television only had one channel working in today s day an age very

wifi worked well

very limited so needed to park on narrow side road, wifi was poor and no desk in room to work (3 single beds)

no good behaviour towards kids

location and easy car parking

the staff were amazing too, especially with the kids

staff were not overly friendly and there were limited dinner options for kids.

bed for 2 kids on the small side

wifi system needs to be improved

it was the absolute perfect place to rest, and really late check out time

kids shared the sofa bed which was fine but wouldn't work if they were bigger

we were able to get a room at 10am

very helpful as i was traveling with my elderly grandparents and young kids

comfortable, great liocation, nice bar area and nice bedrooms

very helpful as i was traveling with my elderly grandparents and young kids

he explained where the room was and explained about the gym

the staff again who decorated our room entrance for my partners birthday with a balloon and rose petals

location, lovely room, excellent facilities - loved the gym, pool and spa

wait for room service

beautiful location, great gym and breakfast

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

the price was excellent considering we got a suite and breakfast included

plenty of ev charging.

breakfast buffet was great.. kids would like to say best little sausages ever..

more laundry facilities would be helpful.

parking space and good breakfast

amazingly helpful and friendly staff. the breakfast was awesome

and spacious rooms , breakfast was served in generous amount

wifi connection was great too

reat price plenty of parking

they permitted a late check out and the staff were eager to assist whenever they were approached

the wifi worked well

my wife had to clear screaming kids out of the ladies at 1900 , my sister in law had too go back to her room

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few

i had a great breakfast stuff are very friendly an helpful we love it with the kids

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

great wifi superb room very comfortable bed very clean great tea and coffee facilities

is 20, even though they had empty spaces, didn t use ev charge because that s steep as

the breakfast was nice with lot of varieties of juices and fruits and the kitchen staff were very kind and

and the lady working in the kitchen was lovely too

clean and comfortable, had a very good restaurant with a good selection, fair prices and good room service

moved into the hotel 2 days before we left london so we could take the kids to legoland

moved into the hotel 2 days before we left london so we could take the kids to legoland

wifi access has been quite good.

knocking on the door and opening it 6 times when i told reception night before that i am doing late night check

the room was very clean, spacious, and had a small kitchenette, which was very useful

wifi signal not strong enough.

it was very clean and we had a kitchenette as well as a balcony which we loved.

great location. very friendly staff. good wifi. clean bathroom.

there is daily room service and a good wifi

beautiful room. delicious room service food.

wifi was down for a time, a bit frustrating otherwise i have no complaints.

good wifi in case you need to work from there

only small quibble is a pet peeve of mine in a lot of hotels, loud music at breakfast

room service food was first class

- location of the hotel - security systems - compact but functional rooms - good wifi

london) bus stop, great helpful staff, excellent customer service mentality, smart tv and free wifi (that works

could have had wider breakfast buffet selection

when you wake up in the night gasping for a drink but know the bar would be closed

liked th free breakfast in th morning and the free wifi including all the places to eat around the area

great hotel, very good service, excellent breakfast, good location

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

my kids especially enjoyed the cooked breakfast

maybe it was a family with kids

we were told it was a croissant machine but it sounded more like a laundry

buffet breakfast very good

and laundry facilities were easy to use

not great for young kids

wish there was laundry in unit

told me when i made the reservation that they could put rooms next to each other since we had kids

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults

food was great. friendly, modern stylish. great service and amazing spa facilities

pool was great for the kids and room was comfortable

actually sets bar very high for other novotel properties

breakfast staff, cleanliness off the pool, breakfast selection, location, room standard and size of

car park, wifi, proximity to airport.

good location for heathrow. bed very comfy and linen clean. free parking. good value.

late night music in bar below

lots of parking fairly quiet once the pub emptied out.

also we had no wifi there

to get an early check in and late check out

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

we brought a pet and they were so accommodating, and the team were incredibly helpful.

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

we ate in the bar and the food was good

but as i say this is a personal preference and i have no negative comments for their beautiful breakfast buffet

was looking forward to using the newly refurbished spa but discovered upon asking that it had burnt down

on arrival to a room with a view, given a later checkout time as requested, excellent gym and sauna facilities

wifi was pretty ordinary, kept disconnecting which was a bit frustrating, and speed was not great

the staff were superb very attentive every single member of staff acknowledged us at breakfast with a smile

cozy little bar and the shower was excellent

they also have a gym and swimming pool which other hotels in the area don't have

the spa , modern but traditional feel about the hotel .

we knew that there would be kids but they were bombing in the pool off their shoulders and it made the experience

we couldn't experience the pool as there were kids screaming in there, which i have no problem with but as we

reception staff very nice friendly, did not even charge my slightly late check out

kids especially enjoyed this

their wifi connection is not great

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

nice pub, restaurant, snack bar and lounge area to relax before your flight

ample and very safe parking

wifi did not work in

we went to the gym which offers many machines and sport equipment

noisy estates/laundry yard banging early in the morning and during the day

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

there is a large bar area with ample seating

the service in the bar can be a little slow.

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

hotel staff were amazingly friendly- the hotel superb - breakfast was amazing

food at bar was ok. operating hours not very late 10pm or so. i missed breakfast

work desk available, hairdryer, free water and wifi access

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

really comfortable place near to the airport. room was clean and the wifi was great

no microwave and wifi drops often , no night staff

free wifi and parking (though some guests had parked awkwardly making it difficult but not the hotels

sleeping on sofa beds is not comfortable, especially when kids are older

were very welcoming in this excellent ibis, which also boasts 24h bar and food service (although a reduced menu

during my stay both times he was able to accommodate the early check in for me

small bar and restaurant

was about 14:00)

room facilities were great and room service prompt and courteous

comfortable hotel with a good gym in a great location for an early flight

great hotel but poor hotel wifi connection and very bad mobile connection

in the airport terminal v clean and modern great gym

we spent an hour in the spa and had room service dinner

the room was clean and comfortable. the bar great atmosphere. the breakfast excellent.

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded

there is no breakfast and no room service.

room spacious, car parking provided with cost, wifi is stable

we had not left any sign on the handle), and the reception that day indicated that there was no room service on