lovely friendly staff great facilities we loved the pool and jacuzzi

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

lovely breakfast selection too

the breakfast was excellent with a very varied choice

the gym, pool, spa, and grounds were beautiful and well kept and we had fun using them all

a swimming pool was missing.

laundry was cleaned as communicated; very good

there s no swimming pool for the kids

restaurant and room service prices are extremely high.

30pm so had to have room service

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

room was recently re decorated and updated. great breakfast selection good to see ev chargers

a great touch that santa came to the table to meet the kids

weekend breakfast doesn t start until 8am, nor does room service.

size of rooms and the bar was great

of parking, good wifi, comfortable room

the location was going down to visit family and take the kids to a bonfire turns out we were right across from the event so location was

good location, nearby pubs and restaurants, excellent wifi.

building, nice clean rooms, friendly staff, nice bar and restaurant

the ev charger fees are too high. the extractor fan in the bathroom was dirty

lovely clean bar & restaurant with very good staff

there was a celebration in the bar but it didn't bother us, just added to a great evening

bed uncomfortable. wifi unattainable in the room

wifi was great too

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

gym facilities are great

great well stocked breakfast

wifi connection could be better. tv apps dont work

kids friendly

good pool and gym facilities

lots of parking

plenty of parking, helpful, cheerful staff, good mattress

the wifi works well in all areas

the free wifi worked well

plenty of car parking spaces

my phone connected to the wifi ok, but my laptop did not, and i am usually ok with pc,s.

bar, restaurant and room exuded class and style

lack of parking spaces

the wifi wasn't always great

there was a lovely atmosphere in the bar and restaurant and the food was excellent

the peking facilities were excellent we arrived late at night and had no problems parking

convenient and secure parking

helpful and friendly staff, really good food and plenty of parking.

struggled with wifi continually

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

had room service too for dinner

even the staff that were on the night before were an absolute joy at breakfast

secure parking

the bar prices 30 a bottle of wine is too extreme

of parking, really friendly staff and fantastic evening with live music in the bar

about this property is excellent with a big bonus of parking on site

free parking was also nice

i had issues with the wifi (with my macbook) (-)wifi (-)couldn t get any wifi. the log in code wouldn t enable us to get access. (-)room 5 has bad wifi (+) effective free wifi (-)noise from the pub, wifi was unstable. (-) also, the wifi didn't work in my room (-)the wifi was not working and breakfast was not offered. nothing else to complain about. (-)lack of places to hang clothes & very poor wifi connectivity (-)no wifi, room wasn't clean at time of arrival.

the restaurant and bar downstairs were fun

location and secure parking

convenient and secure with parking for my large van

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

the wifi needed to be fixed, which did happen. the toilet had very close quarters.

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

i parked up and one of the dogs just circled my car barking at it for a solid 5 minutes the wifi didn t work and there was no mobile signal there they were unresponsive to messages and

beautiful hotel with very friendly helpful staff. two very good golf courses and a nice spa.

parking was close to the

room was superb as was the breakfast, gym and spa ... fautless !

instructions need to be better and sent in advance, plus you need better parking

i am a golf enthusiast so we stayed in part to go to the bmw pro tournament at wentworth and would

beautiful view of the church, cosy bar and excellent restaurant

the bar is very comfortable

the pub itself is beautiful with a great restaurant and cosy bar space

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year awards, and it shows from the professional staff, to the delicious and

very clean , great location and nice bar downstairs.

wifi didn t work and staff were not interested in fixing it

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

night bar also comes handy for saturday night

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

great room, warm and comfortable. excellent wifi , clean and spacious

driving direction to the reception area parking once within the grounds is unclear

near my venue for the next day easy parking room spacious shower hot room service excellent

a secure wifi network would be better. unable to work in the evening.

the staff are always very helpful, room service excellent and the location is fantastic too

having to pay extra for hotel parking, and wifi in the rooms

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

scruffy exterior , noisy with kids running about

me that i should have already checked out when i had an agreement with reception i could have a late check out

was very accommodating to all of the kids and helped find medical care for a sick little one

have been nice to have slightly discounted wine prices in the hotel restaurant / bar - since it is a nice environment to be in and you could have bought a bottle probably half the

wifi did not work at all

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available at the hotel

real coffee at breakfast is essential!

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas or coffee, you must get of the premises asap

hotel restaurant and bar areas all to the highest standard in cleanliness breakfast excellent evening dining excellent

guest for breakfast

excellent location, staff and outside bar area. room was cosy and clean

location, style, comfort, restaurant & bar downstairs, staff, value for money, pets allowed.

wonderful breakfast, large choice & quite delicious

no room service sunday and not light lunch option, only set full sunday lunch.

secure parking and clean rooms

even tried our room service which was prompt

i had room service both evenings and the service was prompt, friendly and the food excellent

breakfast excellent value for money and catered for both children and a fussy vegetarian

no room service

there's no laundry service

wifi not good in room

explained nothing about our stay ie where breakfast would be served, where key facilities were, wifi information, check out times; we were advised we would be staying in refurbished rooms in the

international rugby teams stay regularly to train prior to international matches and the bar area is full of photos of past sporting greats who have stayed here including bjorn borg and

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

watching the river with a bottle of red and lovely bar snacks

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

we were allowed an early check in and we had to be somewhere in the early evening

the staff were incredibly accommodating from an early check in through to the evening close down

room service did not happen as the night staff didn t collect our card from the door

t sure if there was room service for example) could have been very easily

decent shower, wifi, comfy large bed and everything very clean

uldn t get to a login screen) and the in-room info was lacking

wifi signal was intermittent and the tv freeview signal weak too with standard freeview channels

though reasonably pricey) roast.

noisy pipes, noisy room

parking is good food is good bedrooms are good not much else to say it s all good

access - informal - clean room - excellent room service each day - bottled water plus biscuits on top of

the free parking too

in my room when i arrived and a can of sparkling devon waterud83dude42 all clean great staff in bar and restaurant food

the extractor for the kitchen is right outside the window

kitchen closed due to covid ...

wifi always worked well, no drop offs

restaurant was a little pricey for me, but i enjoyed a drink at the bar where the friendly barman helped me with my selection of gin

whole hotel is very nicely decorated and has many comfortable benefits including the honesty bar and comfy seating area

comfortable clean rooms, lovely garden view, quiet, friendly staff, easy parking and a cute little honesty bar

very convenient for worpleston golf

good parking on site

excellent bar and the garden was lovely to sit out in to enjoy a drink

friendly staff, good restaurant & bar & coffee bar. rooms spacious and lovely seating areas.

wifi not free. but not important

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

beds and we were allowed to check in early which was very helpful when travelling with kids

cleaner waking us up twice i asked for a late check out

having to pay extra for use of the pool

i did not like but would be nice to have another bar as the bar is off the front entrance

stayed for 6 nights. first two nights no wifi

a recent stay the wifi went down which i know can happen but no-one on reception warned me and reception didn t

spa being closed

complimentary drink! massive comfy bed, nice shower, good wifi

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

close to terminal 4, i was traveling by myself with two small kids

kids loved the christmas lights and decorations

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

they provide breakfast beginning at 5 am is a plus

nice and room was decent size, everything was clean and was right next to airport tv was big and wifi had good

we had all our bags and two kids below 3

wifi was great in all parts of the hotel

the lack of gym

d also lunch at the pub at the entrance, wotton hatch), used the spa and pool

standard double room got a family room with twin beds & kids bed not so good for a romantic weekend

room service was not clear with info

we loved the chests full of games for the kids too

staff at the bar is not well organized compared to the receptionists and restaurant staff

car park, wifi, proximity to airport.

stayed there on a weekend and there was a fair bit of noise from the bar area until gone midnight so not the best if you wanted to get to sleep for an early morning

very friendly bar staff and helpful

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the staff tried to get me to pay again even though i

good locations with bar downstairs

we stayed in room 1 which was a few steps up from the bar and was clean and welcoming and we enjoyed a very restful quiet night

hard to access wifi

room is very comfortable with lovely bed linen , good shower room and good wifi

the real ales were great, bar atmosphere great, food was out of this

lovely spacious room with very comfortable bed. tea/coffee and water in room. good wifi and tv.

great for the airport and the spa facilities were fab.

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were already children in the pool

spa , spaces big hotel.. a great hotel to be in.

if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use the spare beds for laying things out cases etc

ar breakfast) great room, bed, service, food, pool, spa, gym)