lovely friendly staff great facilities we loved the pool and jacuzzi

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

lovely breakfast selection too

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

i was sitting 15 steps from the kitchen

wifi was a little suspect but got it sorted

great parking and close to shops and restaurants

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

was no free wifi, breakfast or evening meal although all three are advertised on the

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

the bar is busy, the noise can be a bit much as everyone is talking loudly

lovely clean bar & restaurant with very good staff

great location, quiet, comfy, friendly staff, early check in.

room was clean, and the wifi worked

there was a celebration in the bar but it didn't bother us, just added to a great evening

fantastic food and great spa facilities staff very helpful

swimming pool, sauna and steam room are male or female so if going as a couple can't go in together

there was lots of parking, and the location was brilliant because it was right next door to mercedes world and

room service very expensive

bedroom was magnificent; we had a family room overlooking the mercedes track, which the kids absolutely loved

was poor, noisy air extraction from hotel kitchen(that needs a sound barrier installing) comfy bed, room condition

the place had a lovely ambiance, and the girl behind the bar who served us drinks and our breakfast was very

the pub kitchen extractor fan

breakfast- fresh fruit salad and yogurt to start

bar, restaurant and room exuded class and style

could not fault anything, handy for rail connection, parking.

lovely warm welcome, good size room with tv and free wifi, free parking

plenty of parking, helpful, cheerful staff, good mattress

the free wifi worked well

parking for guests

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

ample parking, pleasantly received and nothing is too much trouble for anyone

we had a snack in the bar it was fabulous and the breakfast was amazing and very reasonable at 15

always over the years we felt genuinely very welcomed by all the reception, catering and bar staff

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air

venue and they are pet friendly

access to car park at the side and back of hotel/restaurant/bar friendly, efficient staff on site pet

good location, nearby pubs and restaurants, excellent wifi.

laundry carts being moved 10pm and 5am

also, they said pet friendly and, unlike some, it really was pet friendly with a nice garden and allowing well

breakfast crockery could be cleaner

great well stocked breakfast

disappointed the spa was not open.

had everything we needed, ordered room service, arrived quickly and was tasty

great pool and good little gym!

wifi was a bit slow and the flower pot now has no dedicated parking.

room service was excellent and so was the pizza we ordered

great room and an excellent breakfast

wifi could be better, especially as 5g is non-existent and 4g only received one bar

good bar & food

room service, wi if etc for price

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

a teeny gripe regarding the wifi

wifi in the whole place

great bar and restaurant with genuinely fantastic food

wifi was great and reliable

also kids meals on the food menu were ridiculously over priced

was clean and inviting, bar area was clean and the staff where very friendly and accommodating

friendly obliging staff: we were given a late check out without any hassle

the restaurant and bar staff were exceptionally helpful, efficient and friendly.

the peking facilities were excellent we arrived late at night and had no problems parking

parking

lovely location,clean modern room,nice property,free parking

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

east parking

added bonus of plenty of secure on-site parking

reception lady 25th - 26th june - brilliant room service

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

nice that there s a bar too and noticed there was room service for breakfast in bed

nice that there s a bar too and noticed there was room service for breakfast in bed

the restaurant and bar downstairs were fun

food in bar very good

no wifi, room wasn't clean at time of arrival.

free parking was also nice

lovely atmosphere in the bar

wifi connection was very strong and no buffering

the breakfast (room service) was not great

we weren't warned in advance so was pretty inconvenient small kids

a convenient location, room was massive, super comfy, room was a amazing and the lounge and bar were lovely

and welcoming, beautiful decor and furnishings in reception, bar and restaurant

wifi is really fast and really easy to get onto

rooms clean and ready early for an early check in

were on a night out in the bar downstairs, so perfect location for our trip

not a room service for snacks especially late night

the wifi didn t work in my room at all and at one point the water was shut off without giving me

gym and sauna needs improvement as it used by the golf club as well ,

contains a nice bar and the main eating area

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite (2min

great venue nice breakfast choice,

small room for three people and no laundry service

breakfast was very nice too

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

great parking close to the hotel

excellent standard of food and drink and lovely ambience in bar and restaurant

choice for breakfast

they need to improve the wifi.

use of kitchen a great help

the wifi worked perfectly

there was a guest kitchen with lots of facilities and breakfast

butter!) nice decor, furnishings. gone from home really.

much noise at night except dogs barking, fan in room was nice, dan was friendly and showed us the wifi password

toilet door as door do not shut and unfortunately, we were not provided with the code for door or wifi unless

hosts, comfy bed, easy parking, & good location, friendly dogs

no wifi instructions given

warm & quiet. wifi was ok after initial failure.

tv screen in hotel bar to watch the rugby would have been good but local pub sufficed!

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

secure parking and clean rooms

i thought breakfast buffett was a bit poor expected more cereals for kids

we had a good combination of relaxing in the pool/spa area, working out in the gym, playing air hockey and

plenty of space , good breakfast, lots of parking, decent pool and spa

made 4 50 year olds feel like school kids

showers by the family pool; they should put some music on in the soft play area; te towels given to customers

s a perfect place for kids

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

the bar area was spacious and well controlled, great service and huge selection of drinks

food for room service

feel the extra charge for a pet (two pets in our case) to stay is unwarranted and expensive on top of the cost

great large bar area with plenty of seating

sat down in the bar, we noticed for 30-45 minutes the tables was full

tv, free wifi, quiet area, free parking next to hotel.

good wifi

even gave me a late check out

i was charged 10 pounds extra for late check out at 2

all mirrors and glasses were filthy, dirty laundry on the corridors

watching the river with a bottle of red and lovely bar snacks

beautiful room and hotel! great breakfast and great bar too.

the room service did not bring the food and drinks on a tray

the staff were incredibly accommodating from an early check in through to the evening close down

wifi not a full service

great location, nice pool

wifi did not work in

parking could be bigger

cosy bar/lounge area and great swimming pool which guests can use

loved the location, the rooms were fabulous, the spa and swimming pool were brilliant!

we didn't realise that kids can only swim at certain times

pool is v small, and divided in half with kids in one half

booked a room with garden view but instead we got laundry baskets

room was spacious, comfortable, and receptionist very accommodating including late check out with my young

room clean and spacious, beautiful building and gardens, food delicious, cosy bar, plenty of parking too

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

very helpful and friendly staff, parking available outside

no lift and no proper bar ( vending machines)

parking could be an issue if full. hopefully they will get a fast car charger.

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

loves the easy early check in all staff very polite

having to pay extra for hotel parking, and wifi in the rooms

helpful staff at reception, bar and restaurant

extra shout to urna for arranging and early check in

breakfast was really good and the inclusive price was excellent

breakfast was a let down, bacon was like cardboard

good bar meals, excellent breakfast, comfortable bed

very comfortable room, great service and a really good breakfast

- limited breakfast options. - sometimes got lost trying to find the exit from the rooms.

room service was great, free parking and facilities were amazing

you can swap room service for a glass of

staff really pleasant, breakfast & bar food excellent

large car parking area

near my venue for the next day easy parking room spacious shower hot room service excellent

we had 3 kids: 5, 9 & 11

lovely breakfast, great view, very comfy bed.

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

clean and tidy very welcoming and a phenomenal breakfast very good value for money

breakfast and location

surroundings plenty of parking traditional pub - cozy and amazing staff- friendly, welcoming and

thirsty , mark ( the owner) took the stress away immediately by checking us in and although the bar was already

location, plenty of parking

the food in the bar that evening was outstanding valve for the quality food

great location for work requirements, free parking and friendly staff

loved the swimming pool, good wifi, friendly staff, parking on the premises

staff at reception and in dining room at breakfast were charming, welcoming and helpful

fantastic to be able to park onsite, and ample parking space available

out of use, no 24hr room service as advertised, no spa treatments, reception staff (except 1) were not very

we arrived late with 3 kids no room service or even crisps in

especially reception were super friendly and helpful, went out of their way to give us an early check in we were

the room was so small that the person bringing in room service could barely fit

feedback rather than any grievance, price could be better and when room service brings food to the room, i would

there were only two parking spaces at the lodge and we were lucky to get one of them

wifi kept failing which was a pain because the mobile signal is choppy

wifi not free. but not important

wish the gym facilities were better and there was a pool. perhaps some more spa services?

lovely stay convenient to airport, sauna was great as was late check out

location is fantastic too as was the very late check out we were able to have

one more thing: ask specifically for free wifi pass, as stated in your booking com reservation, as the internet

plenty of car parking

the cleanness of the place free parking breakfast including in the price

staff, gorgeous room, fantastic shower, lovely club house and i'm sure an excellent golf

wish there could have been an option for room service especially with the garden rooms i had lovely weather and

no room service. breakfast on separate club house which is also used by golfers

not enough tea. watch out for laundry service ,excellent but expensive.

clean , location , late check out

excellent breakfast excellent gym very clean and quiet

gym, could use the gym at the adjoining crowne plaza for an extra 10

gym cost 10 gpb

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

room service, exceptionally clean room/bathroom, staff was courteous and professional

restaurant and bar are first class and the bed was very comfortable

complimentary drink! massive comfy bed, nice shower, good wifi

validation of wifi code must be done at the first night of stay, and must connect to all devices (my laptop

we didn't eat at the hotel restaurant but i had a drink at the bar and it was really nice and all of the staff

was nice and clean and well positioned, between town centre and stoke park (good call if you have kids)

the room was lovely it was noisy with the humming of the kitchen and vents all the time

restaurant was a little pricey for me, but i enjoyed a drink at the bar where the friendly barman helped me with

only information in room limited to restaurant details, no wifi access code provided

clean, accessible and had parking

one kitchen with all the other quest, at least each corridor should have their own kitchen and the time

needed more parking places

comfortable and clean. very friendly staff. large room. great wifi.

the shared kitchen was well equipped and a nice extra that you could make your own breakfast with the supplied

greeting, being accommodating to early check in and late check out, the food, and the greeting

only negative thing i can comment on was the wifi was very poor for mobile services and using my laptop for

the gym for example was very good i enjoyed working out in there, which made me feel not so guilty

the front of house staff were very helpful and friendly, bed is comfortable :) late check out.

customer service was excellent throughout, we was able to arrange a late check out which was perfect