the wifi wasn't very good.

we had a room with three beds, an ensuite bathroom but also a communal shower, toilet and kitchen

there was also a kitchen shared between 4 single rooms, which has a fridge, stove, kettle and sink and was very

kitchen adjacent to the room very well kitted out and free tea/coffee

there is a shared kitchen on every floor which i like the most

location and early check in

requested for an early check in and they gave it to us which was great since we had an overnight

loved that there was a small park right next to the hotel the kids loved spending time there every morning

quiet, with great wifi

advertised laundry facilities turned out to be an arrangement with an external commercial laundry

great friendly staff, great breakfast, good gym, great room.

to book again there as had a wonderful weekend away with my husband and now want to take the kids as enjoyed so

fridge in the room didn't work, the room service was pretty pricey but the room and hotel are not budget by any

the bar was very nice great

wifi was daily a problem, despite reporting it, it didn t improve.

i would have liked bigger gym facilities.

eleanor in the bar was a particular gem and was so welcoming and

no room service meals available due to work being done

construction work but it didn t bother us very small limited gym

paid for early check in but room wasnt

a wider range of beers in the bar would have been helpful.

welcoming staff at reception and good gym which i used

the food and drink in the restaurants and bar and in room service is delicious and the service is impeccable

want to say that the staff was very helpful and kind, including staff at the reception, cleaning, room service

felt the bar staff and evening terrace staff forgot about us after we were seated

maybe internet wifi. but got fixed quickly.

good location, friendly staff, comfortable room. nice bed. good wifi connection.

no phone reception and the wifi details were not pointed out.

but more concerning, why are they using hotel rooms to do these tasks and not a business laundry room or cleaning

carpets, faulty lock on the triple room door resulting with my wife and kids locked in the room for a while

everything....late check out was great. made my birthday special with gifts and a card

app to order room service didn t work for us, but used the phone in the room instead and the service was swift

location, quick room service

the wifi was out my whole trip this became a huge problem

seemed to be filled with walk ins using free wifi which is fine, but as a resident ,

stayed with kids so room size was important

gym, comfortable beds, fresh juice and hot food for breakfast buffet, very clean and modern

then proceeded to cover the mugs in plastic wrapping, the glasses in plastic wrapping, and at breakfast the

in the design were lovely, and the sweet shop mix in reception went down a treat with adults & kids alike

nice gym

at reception was very helpful with early check in and luggage store

minimalist room, nice plugs, usb, charger, switches by bed, large bathroom with shower free wifi

the staff were great and it was very much appreciated that i was able to get an early check in.

the wifi worked well throughout

and wifi is really good

were told that we could probably have an early check in as our room was just being finished and they would call

2 bedroom loft apartment, the party room upstairs was so cool, sound system was awesome, the mini bar (if you

we were delighted that the hotel allowed us to do an early check in without extra charge.

both hotel and bar staff

would have been good if there was a communal bar but i believe that is coming very soon

the stability of the wifi it works for a minute, then stops for a minute.

living room with a dining table, bathroom, and bedroom - super easy to do beans on toast for the kids in the

you have kids, being able to separate them for an early bedtime is perfect

good wifi

location for an overnight stay in london, room was a good size for the 4 of us (2 adults, 2 kids)

service was a bit slow for breakfast even though the restaurant wasn t busy

did not have swimming pool

wifi connection available in my room, moved to a different room - still no wifi connection

paying for early check in 100 pounds. room size are acceptable.

get a seat facing the open plan kitchen

excellent wifi

the hotel bar is cozy and the staff were welcoming and always ready to help

wifi is very good.

the room service food was far from ideal

bed was very comfortable, and the wifi was easy to set up and use

bar was closed for reno during our stay which was a shame, but we were warned beforehand

the room service was excellent

no information about the hotel, its services etc apart from the room service menu

room service was poor

room service menu (breakfast specifically) was limited and the quality was average, with one

we paid for late check out easily and we're given an extra hour on top of that

free wifi nice friendly staff

great location. allowed early check in and reasonable price for a late check out.

breakfast choice perhaps.

location and late check out option and price

breakfast could have hot entres like sausages, bacon, hash browns.

didn t take breakfast i came holborn hotel because my birthday 2 december thank you for everything

there are additional charges for early check in, late checkout, and breakfast which does not have a lot of

only downside was that the wifi was very unstable no matter where i was in the room

asked for anything more, plenty of coffee tea, water, staff were brilliant and helpful, we had early check in

there was no menu or hotel guide in the room or anything to know what to do with wifi

the decor/ art was very nice and fun. spa staff friendly. wifi good

room service a bit too pricey

room service is very expensive, but hey...

the room service food was not good at all.

there were holes in the shower/tub, the fireplace mantle was falling apart, and there were cracks in the walls

the room was old fashioned and the second family bed for kids was an out dated sofa bed

have coffee or use wifi

the breakfast was gorgeous and all staff were lovely, very pleasant and

wifi didn't work

was given an accessible room due to a clear ignorance regarding parkinson s disease, no gym

gym is pretty good

com for breakfast only to find out that actually it was really just an allowance against breakfast rather

i highly recommend the library bar for cocktails either before theatre or at the end of a long and delightful

staff were lovely and the cocktails in the bar were excellent

gym could be better

gym good but basic

no gym or swimming pool options at breakfast could have been better as well

in the room was very difficult to control which made it difficult to sleep at nights and daily room service was

the lifts could do with being bigger it says up to five persons not a chance five kids

good breakfast at gail s kitchen , great

smell from the kitchen went up to the room

i liked the air con and bathroom was good standard. also good room service.

no room service,

wifi was weak.

offered a great range of options, staff were all lovely and friendly and bonus was the hotel is pet friendly

wifi turned off at night therefore no tvud83eudd37 no means of contacting anybody if you

the wifi was unstable

about everything the staff are so good the rooftop bar open area especially so close to covent

breakfast, rooftop bar, position close to theatres and shopping etc

wifi worked well

the breakfast buffet was delicious

free luggage services, complimentary late check out by 1 hour

the laundry service was excellent

breakfast very good

if you stay more than one night and choose not to have room service, you get one free breakfast

wifi was available, but was an open rather than secure (password-protected) connection

great breakfast

early check in complimentary breakfast complimentary late check out chocolates given to the kids great location

given upgraded family room with free breakfasts for myself, mother and daughter

wifi reception was quite bad in our room

wifi is hopeless

great location- big room (certainly for london) and nice staff. the breakfast was really good.

our) room

beds very very comfortable, room service food

my room was ground floor, behind the bar and kitchen area so i was concerned about noise, but there was a thick

also the room was advertised as sound proofed but being ground floor and next to a kitchen area, could hear

really handy having a small fridge and kitchen area

location, bar is a little over priced but lovely atmosphere

really useful kitchenette, coffee maker and microwave in the room!

location, paid for breakfast, unfortunately the kitchen was closed

we didn t use the hotel for food or gym so i cannot comment on this

gym a little cramped

comfy bed, awesome wifi

room service as i thought it was and advertised as netflix etc in the room but it didn't an the tv

the art tea was spectacular and the bar has really excellent live music and fun every night

room service food was just ok

wifi was awful throughout our stay

our room was large and comfortable with all the amenities we required and the bar and

the scarf bar has excellent music in the eve

breakfast was good

clean, tidy, excellent shower and breakfast staff - excellent

nice breakfast, friendly staff

the breakfast was excellent as there was plenty choice and the hot breakfast was enough to set us up

breakfast was good

the rooftop bar and restaurant is

great room, great rooftop bar with great views and very helpful and friendly staff

rooftop restaurant and bar is a highlight

the rooms were very comfortable with quality molten brown soaps and small kitchen facilities with coffee machine

for those wishing to do a load of laundry on longer stays there is even a coin operated laundromat within a 2

offered us a late check out when we returned late from our evening

no room service but plenty of places to eat or take away on the doorstep

2 x sofa beds but had a large king size bed and then a pull out sofa bed but it was okay - the kids were expecting

easy to add a late check out

additionally, accommodating when i needed a late check out

wifi was cumbersome and slow.

had breakfast in the morning 5 for a bacon roll which was full of bacon and unlimited tea & coffee

nice wifi

better wifi

wonderful spa and the restaurants and cafes around are

unfortunately the spa was closed during our stay due to unforeseen circumstances.

minor criticism was that the spa was not available and the fan did not work in the bathroom

laundry. room too small.

the swimming pool was very relaxing and the gym looks amazing

lovely man and is someone we had the pleasure of getting to know, also roxy in the restaurant at breakfast was

great gym. beautiful room.

staff were attentive, fantastic pool and gym in heart of city

lovely staff going kids packs which was nice

no room service or bar after 10

was fabulous, room was clean , good housekeeping service , great wifi pane was so

room had a good shower, free tea/coffees and biscuits, a hairdryer and free, fast wifi

the luck of wifi in the room is a big minus

to go for high floor back side room for more quite sleeping specially if family traveling with kids

they helped me with my room, with my laundry, and with any other questions i had

ambassador bar now closed for refurberation

a long time to get ready in the morning and this hotel doesn t do breakfast in the room, or any room service

we even asked for late check out because we weren t going to be back in time from my daughters surgery to

wifi did not work in my room :( i asked about it from the staff but we did not get it work

breakfast was extremely lacklustre compared to the rest of the experience

hotel, elegant reception, dining and bar areas, really friendly and attentive staff, nice breakfast too

building, clean and functional albeit tiny rooms, friendly staff, outstanding gym, excellent complimentary

nice hotel, great location and the bar is also cool

gym was amazing

excellent stuff receptionist staff room bar terrace everything is excellent location also i forget my bank card

breakfast, cocktails, room service, room were all great

no room service after 11pm and noisy up until 1am

also i ordered special rose petals and balloons for my partner s birthday and was expecting a bit more of an

not enough extra toilet paper in room and the bar didn't have budweiser on tap. #kingofbeers

the room has cool lights that the kids liked adjusting

room is spacious for 2 adults and 2 kids. very good staff and very good location.

the bed is very comfortable, the wifi is fast, the room has everything you need

+ a kind host, who does his best to try to make you feel welcome: offered use of their kitchen to make a cup

comfortable that my wife is making me find out how to purchase some new ones for at home also the room service

a bit expensive & a bit smaller room for family with kids.

no tea or coffee making in the room and no tv, but free wifi made up for it.

is the same in london other than 5 star hotel i guess there s ipad at lobby to book uber or laundry pick up

the staff were really friendly and helpful, they helped us out with early check in when we arrived and luggage

early check in provided and room upgrade

breakfast would be better if sliced bread and a toaster was provided and had individual pots for

good breakfast. nice clean room.

the breakfast could have been better.

they gave us late check out option

we didnt have breakfast as we left early for the train back home

amazing location the stuff was helpful with everything we were able to do an early check in

a bit noisy from the bar next door.

room had good wifi, soaker tub, rain shower, darkening shades, etc

s also worth mentioning that the johann strauss suite is located on the first floor close to a bar that is

no lounge or bar area during the day that you could work out of.

with freebies - snacks, 2 cans wine, 2 beers and soft drinks, the hotel whacks on an additional room service

good restaurant and room service

the staff were very helpful and the gym facilities were great. the hotel was very clean.

comfortable, calming rooms are a dream to rest in, not to mention the spa facilities

super bar and restaurant

room service from hotel not available but, could use local restaurants which didn t appeal.

great staff location room service

the free wifi had to be reset each evening due to the iphones we had.

the wifi could be a bit faster, however i am just nitpicking

great location nicely appointed room lovely bar downstairs helpful staff

room was read for early check in :)

despite being offered complementary late check out two staff tried separately to charge 100 at checkout

the gym is a great addition for someone who wants to get in a quick workout before a long day work

wifi and a/c in the rooms works well

the room service was also excellent: quick and with top-quality food

all staff were lovely & very helpful. breakfast was lovely.

it's not ideal to bring kids here

no room service for drinks.

waiting times for a lift room service very early in the morning most of tv channels were not working (no signal

good location clean and good breakfast

a huge recognition is deserved for the lovely lady that checked me in and served me at the bar on tuesday 28th

we were lucky enough to have an early check in as our rooms were ready but could have left our bags if not,

superb wifi and tv in the room

in - i was charged extra for early check in which is okay but he made the price up on the spot because he couldn

noticed you had rooms right next to the bar and reception and thought how the hell do people get a decent sleep

we did go to the bar down in reception, and it was cozy and well-supplied

the bar was stylish and comfortable with lovely drinks and the staff were helpful, friendly and polite

lift arrived rammed with laundry bags and barely enough space for us

asked to pay immediately for luggage storage (10 gbp, then removed after complaining), laundry upon receipt of

the library bar didn t have much atmosphere in the evening but it really wasn t bad

if i had anything to comment on it would maybe be the room service prices

we ordered room service which was really good

was our honeymoon night away and the staff decorated our room with rose petals and we received flowers and

toilet is so low, obviously made for kids or very short people

amazing room service, huge room, and amazing shower

breakfast was great

free wifi was great

room is serviced every day; but they tossed away the soap bar i had used the day before

clean and has everything you need- fluffy towels, shampoo, body wash, tea and coffee etc free wifi included

we were able to pay for late check out too which added some extra time to allow a lazy morning

spa is amazing

think for the quality and service of this hotel the room service and the breakfast they give to us in the room

i used the sauna, steam room and gym and were all as expected

the operating hours of the spa were also quite short

room was very modern with a fantastic mini bar selection and room service menu

be cautious with the windows if you travel with kids

good breakfast choices and the food was nicely cooked

wifi was spotty but plenty of good free wifi in nearby cafes

wifi internet speed is pitiful

room was well-sized for the price, everything was clean and the all you can eat breakfast was great

in-room kitchenette worked really well for us

the small kitchenette was a nice touch better than a tray on the table

would have liked to have been able to order something to eat and drink, the room service menu could be a bit

great shower, lovely firm mattresses, dinky kitchenette & fridge but it served our needs

early check in i was upgraded to the junior suite

fantastic breakfast amazing room (we were upgraded )

from initial check-in to every contact thereafter, lunch, dinner, breakfast, check-out

the downstairs area was laid out very well,and the cocktail bar was lovely

it looks like a gym/ spa with them on the walls

the swimming pool was also fabulous - the three kids all enjoyed the heated pool and the jet

the wifi little bit slow. the uefa champion league final streem dosent work on wifi.

wifi in my room on the 3rd/4th floor worked by its internet connection was broken

basic but clean breakfast was really nice

i ask for early check in & got ,it very helpful would stay again

bed was weirdly across the fireplace

very clean and tidy. reasonable price. car parking fine and very cheap ev charging.

its a very large hotel though, and must be fairly cheap as there were a lot of school kids staying there

right oot in the hallway of my room i could smell this inside my bedroom too maybe damp towels laundry dirty

the bed was really comfortable ! perfect ! the room service was excellent.

being in window facing courtyard and bar very noisy at night.

the breakfast was very good (non-lactose milk available)

and some of the instructions are written for royal national but we re in city sleeper eg wifi instructions

excellent wifi

think of introducing a bar of soap into the bathroom

breakfast was very nice and fresh and all staff were amazing and friendly and polite

to have to call room service and pay for a cup of tea/coffee

wifi simply did not work in the room i was in (a king deluxe)

wifi was very patchy air con was a little too loud for my liking but only a small issue shower a

stayed for my partners birthday and we was surprised with a bottle of champagne, rose petals and desserts

when she came back after we had been out there were rose petals on the bed

room service menu is a little limited

the gym should be a little bigfer

is very convenient and room service were always available to do more than regular duties

also made the most of the bar fabulous cocktails & the

2 kids

bit short staffed at breakfast. laundry left in hallway.

also cafe open now and it s really pretty good breakfast

small restaurant / bar in the basement for hot drinks (best coffee we had whilst in london ) and snacks

facilities were good in room, power shower, clean, tv, wifi good

i had a club room which included breakfast and other things

also, the bath soap bottle was never filled and was empty the whole stay, even after 1 room service

in mind it s an apartment- there s no concierge, lobby, restaurant, room service

if you need anything but response was very quick and you will get things delivered very quick laundry service

liked having the small kitchen facility for breakfast

great little kitchenette

fantastic spa area all staff were so friendly and welcoming, particular shout out to jake who went above and

spa sauna and design

the spa and gym are both incredible

the spa and gym are both incredible

the spa was amazing

don t like the cabanas and feel beds would be better people set up camp for the day with kids

terrific location, very comfy beds, terrific gym, staff fantastic

negative is there are no staff monitoring the spa there were used towels and glasses everywhere so you didn

wifi is easy to access and reliable

location and atmosphere facilities amazing breakfast superb

there was no laundry room , they have a company coming in which is not super convenient and also super expensive

wifi doesn't provide the security level, having even a simple password is much better

the gym to small

and my wife (both in our 60s) had a fantastic time, the staff were great we had the self service breakfast every

the traditional english breakfast was generous, nourishing and the perfect start to the day

there is also a mini bar which is free for first night including wine and beer

the coffee bar is a lovely greeting point as you walk in, with great seating area overlooking trafalgar square

location was perfect. nice coffee bar with lounge area.

wifi - excellent crew - very kind and helpful and helped with everything

well stocked honesty bar all included in the price

room needed at least a few shelves and an 18' bar to hang clothes

facilities were brand-new and of good quality, the bed is comfortable, wifi was fast, the room is squeaky clean

t try the breakfast but it looked fine but as we were so close to everything we ate out

to have to spend a full day wandering around before i get settled in but instead was offered free early check

clean modon hotel with friendly staff and a goog location would recommend good free wifi free storage of bag

my room service dinner was delicious

the nook is the bomb and the perfect spot for breakfast

although the breakfast wasn t a buffet, it was very good

staff were so friendly, the hotel was absolutely gorgeous, and the breakfast was wonderful

breakfast was very nice. staff were amazing

area is lovely and the kids eat for free

the breakfast!

quick and easy check in / check out excellent breakfast / bar food clean and comfortable room kids were given

the room was nice and comfy and warm. hot water and a bath. great staff and late check out.

good location with strong wifi signal.

also wifi not available up there and as it is not staffed we could not query this

awesome location, clean & good size room, wifi worked well

dirty rag and dirty kitchen towel, broken door handle

wifi was good

had a great experience, having the kitchen was awesome, we stayed in a flat, everything was good nothing that

wifi reception in the building isn t great - but if you want to unwind during your stay that isn

wifi was a little spotty and some of the lighting was a little too dark.

friendly helpful staff, central location & nice relax centre at basement. even has a gym.

there is also a gym and lounge available

super strong wifi