free parking was also nice

friendly staff, clean, great bar with brilliant choice of food,secure car park, would definitely come back

lovely lady behind bar was so friendly and helpful

food in bar very good

lovely atmosphere in the bar

reception lady 25th - 26th june - brilliant room service

the staff was lovely and accommodated early check in

very nice room. nice outside bar area and very pleasant staff.

additionally, room service for no extra cost

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

free parking and free wifi plus nice room, beautiful toiletries and great pub/ restaurant

wifi connection was average, could not login on the second day. bathrooms are bit tired.

east parking

location good for accessing golf.

the room was lovely and really nice having snacks and a mini bar but very pricey.

friendly staff and stayed in a cute little cabin with parking, a bit like a home away from home.

is a walk through the house; no tea/coffee or any refreshment; you have to ask for the wifi password and they look surprised when you do

hosts, comfy bed, easy parking, & good location, friendly dogs

much noise at night except dogs barking, fan in room was nice, dan was friendly and showed us the wifi password etc

the wifi needed to be fixed, which did happen. the toilet had very close quarters.

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

parking conveniently wasn t always easy, but assume it was oversubscribed due to a golf event

parking awkward availability and distance to get luggage to reception

beautiful hotel with very friendly helpful staff. two very good golf courses and a nice spa.

gym and spa facilities are great

wifi speed is pretty good

room was on the ground floor it was warm and clean and we had daily room service

facing river, facing town and there is room service

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

comfy bed, large tv, free but fairly slow wifi

breakfast and location

rooms were spotless, and very comfortable, and food and breakfast superb, good quality

free wifi

breakfast has so much choice

lovely breakfast, great view, very comfy bed.

dreadful wifi fake food

a couple of things to keep the kids entertained would ve been nice so parents can enjoy a drink or two

everything was so perfect the room service, the prices

room service was good and very happy with the fee for a late check out

should extend room service menu to bar

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

free parking also the free wifi which my kids loved, which helped me and my partner to relax

just the view. wifi not working at all. food was expensive not valued for the money

the park eye parking - but the hiotwl sorted them out.

the lift and wifi were super fast

facilities room service the staff except check in lady at reception was exceptional the decor

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside of the rooms was there all day

visitors noise all hours of the night staff didn t answer at reception or room service at

amazing staff especially receptionists, restaurant and one gym guy. very helpful and happy

slow wifi, noisy heater in room, had to turn it off and restaurant not open on a sunday evening.

very good wifi. close to airport. good price.

plenty of parking

also we had no wifi there

that the bar is shut early but that s covid for you

fst wifi, i got what i expected, cheap accommodation for one night, friendly staff

more adaptations for kids like small loo seats and steps in the bathroom/ more kid friendly cutlery etc

room service on the other hand was

the whole place was immaculate service was second to none and the spa was another level

will come back for me one day) but the kids had a blast in the pool- they woke up early morning to go again

in the evening in the 1215 bar and restaurant was pretty chaotic

big family friendly hotel, big pool with lots of floats and toys for kids

gym, playground & lovely garden

location great for the golf at wentworth and got an early check in

perfect location for attending wentworth golf course.

great location for visiting legoland, clean room, great food and so much to do for kids.

i especially like the 24 hour gym, which i did not use this time but was pleased it was available to use if i needed

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn t charge us

gym was very small which would have been ok but because located in a conservatory type room with

6 tray service was not mentioned on the room service menu

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

couldn t get a hold of room service or the front desk for a really long time

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

wifi connection superb, room spacious and well appointed. loved the walk-in shower we requested.

no breakfast included

buffet breakfast options were very limited and there was no variety in that

the lack of gym

reception staff were brilliant and managed to get us an early check in after an overnight flight

not enough tea. watch out for laundry service ,excellent but expensive.

there was a very nice bar open late in the lobby for a drink before bed

very clean, convenient location, excellent service, excellent breakfast

to get to from the terminals, and early check in from our long flight

everything kids & me loved the fantastic food location & facilities as well as luxury

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

would expect free wifi everywhere these days; it's actually charged for there

friendly staff, good restaurant & bar & coffee bar. rooms spacious and lovely seating areas.

the gym was above average for a hotel gym

room and the photos made it look like this was a seperate room that you could close off when the kids go to sleep

maybe improve the gym facilites... need some heavier dumbells and more weight plates.

breakfast wasn t included in the price wifi wasn t great

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

of course would recommed the runway bar for the great views of the planes landing and taking off while sipping your favourite

location and good wifi

room was very comfy and there is a laundry for guests

i wish i had known they had laundry facilities for guests

location to t2/t3 for early flights. modern and clean rooms. great room service.

accessing the wifi was difficult for iphone

it's so narrow. i think it's fit for a business traveler which has no accompanied kids.

convenient for an early check in to terminal 3

the wifi is fast and easy to access

is fantastic for an early check in

free wifi in the room given to you when you book in

excellent breakfast, good wifi

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

we ate breakfast and had room service from the restaurant

very helpful desk staff, early check in

in was quick and efficient - we took an early check in which cost 20 at the desk when we were offered 26 asa special online offer

they have very very reasonable late check out rates for the later flights

kids loved

gave me a late check out

ability to pay a little more for early check in or late check out - based on flights

wifi and shower good

friendly and helpful staff, good wifi

as we left early for our flight we did not have breakfast

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

the wifi was fast and easy to connect with

u don't want to run outside near an airport

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

no refrigerator in room. no free wifi in room

only complaint was looking out to the gym and knowing that i could not use it because of the mandatory

room service person was excellent, friendly and made my request personal and very satisfying

ability for late check out due flight times was very

good small gym

meals were excellent that we ordered through room service

location to london heathrow airport, staff was welcoming and really liked having the hotel bar and restaurant on site

good wifi comfortable bed close to the airport good bus service

the room was a good size and we appreciated the laundry facilities provided

good gym, laundry room & coffee

could have been a bit clearer at check-in, that one had to go next door to the holiday inn for a bar and

booking i asked for possible early check in

wifi was a little touch and go

the room had excellent facilities including a good coffee machine, tv and wifi

wifi did not work. breakfast not available at present.

room was clean, and the wifi worked

great location, quiet, comfy, friendly staff, early check in.

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture and much appreciated

my kids loved the porridge

clean rooms and gym.

a hotel service, is actually run by the airport and is paying (5 pounds per person, each way and kids are free with a limit of 2 kids per paying adult)

we were able to get a room at 10am

very good breakfast very good gym

easy to access, a self-service laundry, price was great.

was able to get an early check in at 10am which was greatly appreciated after 24 hours of travelling although the

spacious clean room, and great location. all the usual: tv, wifi, etc. at a good price.

wet

friendly staff, good gym facilities

location so easy to get to heathrow beds really comfortable lovely shower bar and restaurant great and reasonable prices upgrade room and you get 2 free drink vouchers and

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel lots of to choices for

hotel close to the airport, staff were very helpful, parking was very easy, and the small gym was a great benefit while waiting for the flight

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

(by the way, i recommend adding breakfast especially if you have kids as the area don't have much options for restaurant nearby

great parking and friendly staff.

easy to find, great location next to the racecourse with safe car parking. all round agreable.

lots of parking

plenty of car parking spaces

plenty of parking, helpful, cheerful staff, good mattress

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

my room although close to reception

good wifi

most importantly, my dog was welcome in the bar by everybody from staff to other customers

om 42) didn't get wifi at the desk but the other side of the room was fine, maybe something to do with the really

we used the swimming pool and sauna which was also nice

full of kids

the gym,restaurant and staff

double windows keep all noise out and black out curtains are great pool sauna and steam and gym are also fab

i think this was an unusual situation with young kids out of

did not find the pool

shuttle bus too expensive; wifi didn t work.

the front desk staff and the bar staff were all professional and friendly

enjoyed the spa facilities, room was big and comfy. staff were friendly and helpful.

the gym area was adequate although lacked in nutritional supplements

breakfast was excellent!

didn’t see a single kids during our stay here

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

nice hotel, with good vegan options, nice rooms, strong wifi signal and great vegan food options

wifi was awesome, clean, no pool, gym in the basement

i can t eat the breakfast

breakfast, convenient to heathrow airport,

lovely clean room and a very good breakfast

staff very friendly and good with kids

drinks in bar reasonable prices for london area

the pool area has no shower

8-9 degree outside, inside was pleasant temperature and it was nice to swim in a small swimming pool

gypsies kids running a mock throwing rubbish all over the place

t you can get a cheaper deal in town for a massage

it is amazing love the pool area rooms are spotless and the food is lovely

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

the staff in the bar were very attentive and keen to please

supposed to be 24hr room service oh sandwich and ice

wifi, bar facilities, flight information, central location.

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

r a fee)

small but sufficient gym open 24hrs

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

breakfast was excellent, gym was fully loaded. great bars and very good staff.

great choice of food in the bar and restaurant

location, lovely staff, we got a free late check out for our departure day which we really appreciate it by this lovely gentleman who was

room service isn t available and there is no phone in the room

quiet and comfortable. good wifi. good place for one night stop before flight

helpful staff. kindly an early check in was provided.

silver status perks late check out

the coffee and tea in the room was very good quality. wifi was great. very clean all round.

value for money, as it includes hot breakfast to order, free parking, good size room, with a working ac and separate heating, plus a

very tidy and clean rooms. comfy bed. nice breakfast staff very friendly free parking

sadly we had to leave early and not experience the breakfast so we hope to return

room service has alot of options

the waitstaff at the bar was so friendly that you would have thought we were regulars there

if there's the a little play room for little kids that would be fantastic .

very limited room service menu choices.

no free wifi to guests not booking direct with the hotel

breakfast was perfect, and i'd emailed before to let them know i was vegan and they were fantastic,

very tasty breakfast and very large portion very well presented

ood job it wasn t an emergency) had omelette for breakfast & asked for

excellent breakfast

breakfast, wifi

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult with check in at the bar

i shouldn’t mention it but i requested for early check in around 10:30 am as i travelled from a long journey and need to get fresh in room but

room was great, couch was already set up as a bed for our kids

comfortable beds and good wifi

late in the day and may be this being close to airport, some flexibility should be provided for early check in at a price

very comfy beds nice big screen tv excellent free wifi shops supermarkets restaurant are walking

there was a good bar and cafe for breakfast and snacks

in advance by 5 months and providing a reminder within a week, no arrangements were made for early check in which is disappointing, esp for people travelling from long distance and with kids

breakfast room very clean, good food, just lekker

rooms very modern and clean, very good value for money. bar in the hotel too