free wifi and parking (though some guests had parked awkwardly making it difficult but not the hotels

really comfortable place near to the airport. room was clean and the wifi was great

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

are a family of 4 adults and a kid

work desk available, hairdryer, free water and wifi access

location for a stay before flying the following morning, and for our kids to relax before they flew out the

was exceptionally outstanding home an extra mile to get me airport view room and late check

it would be nice if there were more staff behind the bar and i was waiting quite a while before being

meals were excellent that we ordered through room service

extremely helpful room service staff delivered the menu to my room, when i couldn t access the qr code

great bed, crisp sheets, pretty decor, everything was new, breakfast was ample, a large kitchenette we would

we were 1 adult and 2 kids over 5 so would have had to pay over 20 pounds for a shuttle and we d just missed

super convenient to do laundry before the next flight

close to airport and good restaurant, bar and outstanding breakfast!

to airport, quiet, clean, friendly staff, great breakfast, meeting rooms, lounge, gym all

breakfast was very good evening meal excellent, clean friendly staff.

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

breakfast was very good. all staff were extremely helpful.

great on site bar and

everything that he ordered from the kids' menu was free: starters, main dish and dessert

the place was quiet, the parking easy to get to, there was a nice small gym

clean good sized room with a nice bar and restaurant

staff were not overly friendly and there were limited dinner options for kids.

got an early check in which was really helpful. can't fault the hotel or staff.

is a connecting door between the two rooms which is super nice for family traveling with young kids

modern and clean room. great room service.

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight

excellent deal: for extra 35, received early check in plus full breakfast voucher for 2!

wifi wasn t very good, but apart from that, great hotel.

they answered all the questions we had; gave us a good deal for early check in

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

i like the bar area and i like the restaurant. i thought it was lovely.

we ate in the bar and the food was good

we travelled with our pet and they were fantastic we ordered room service too ot was fab

got given two rooms with a door between the two which the kids loved

limited options for dining with kids and pricey.

gym, food selection, bar, room everything !

spa not worth the visit, pool and sauna only.

breakfast tasty and lots of choose

it was a little expensive, but worth it to have the separate sleeping quarters for the kids.

also enjoyed the outstanding service from the 2 guys manning the lobby bar who were very accommodating when we

had room service and the meal was delicious

their wifi connection is not great

kids loved that they could see planes landing and taking off from their room

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

arrived from an overseas flight at 8am and hoped i might get an early check in

good wifi

hotel, very comfortable and when i remembered to ask about a late check out i was offered a complimentary two

breakfast was really lovely. lots of choice. great service all round.

breakfast was excellent!

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

staff didn t start working in time, so had ti leave my properrty lockef in a kitchen

i liked the location and wifi which was fast

because if my room was so bad, just imagine what the kitchen is like

wifi works well

the check-in is at 10am but you can request a late check out

value, clean, free wifi and good connection

easy check in very friendly staff bus right to the door of hotel great wifi well priced

staff, good wifi, comfy bed, and a clean room (relatively close to heathrow)

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value

very spacious and comfortable, great food and gym!

spent 2 nights here (family with kids)

also, the staff who served our room service was friendly and excellent

was a bit to soft for me although kids slept great

gym needs a bit upgrading. treadmill machine not working and very warm inside

it's so narrow. i think it's fit for a business traveler which has no accompanied kids.

no free bottle water, we arrived at 11:45pm with two kids and carrying 5 large cases and 4 big hand carry bags

wifi didn't work for me. bathroom was tiny....

gave us complimentary early check in and a larger room than we'd booked to scomodate my mobility scooter

wifi is terrible

you for a lovely stay, thank you for the complimentary late check out, and the bag storage

there was room service and the food was pretty good

great price,brilliant friendly staff extremely comfortable bed very good free wifi

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

laundry services

great location - great rooms with great views, comfortable beds and a great bar on the roof.

available facilities including gym, reception and early check in

proximity to terminal 3. the bar to watch the planes.

excellent sky lounge bar on top floor and fantastic little gym on reception floor

room service was very expensive.

to airport terminals, lovely facilities, quiet despite being at the airport, well appointed gym, welcoming and

property had a gym and free wifi

silver status perks late check out

usually like ground floor room but unfortunately those were the only option if you travel with a pet, like us

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

food in bar downstairs was delicious

no fried eggs available at breakfast. the extra charge for early check in

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

all rounders and new post covid management have sharped in up with a clear policy /pricing on early check in

complimentary wifi wasn t the best. in this day and age wifi should be free and fast.

everything got late check out every one happy and helpful nice atmosphere

we spent an hour in the spa and had room service dinner

with help from one of the friendliest bar staff i ve had the pleasure to meet, i chose mussels for starters

was great one a one night stay before going to thorpe park , the room was clean , cosy , free wifi and tv was

had a lovely stay at watersedge, we needed early check in and they were able to accommodate this without any

room for 2 adults and a child was excellent with comfortable beds, very clean and we arranged a late check out

friendly,easy check in,nice location next to canal,parking easy,shower lovely,food

great bar & restaurant

excellent breakfast, good wifi

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

great rooms and facilities gym, games all included in price.

i couldn't get on the wifi but i think that may have been more on my part than the hotels.

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

hotel and staff were really friendly - both to us and our pet

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and

the wifi password is nt displayed in the room

the room is placed almost on top of the kitchen, and due to the building being old, whenever there was banging

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

the breakfast was nice with lot of varieties of juices and fruits and the kitchen staff were very kind and

great wifi superb room very comfortable bed very clean great tea and coffee facilities

the wifi was not good

there was parking which was great , the location is close to the bus station, train station is a few stops

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know

noisy, the beds were comfortable, great to have ensuit toilet & shower, great also to have a car parking space

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

she allowed early check in without an additional charge

is minimal parking, but this really can't be helped

wifi was excellent and tea coffee is in the room

the wifi was a little unstable but other than that, nothing that i didn't like.

the room was clean and cosy and quiet and had a very comfortable bed and great wifi

cheaper than many others around but with free parking and also a sauna and spa and a gym to use

at lancaster hotel & spa and was very pleased on price ( 40 per room per night), the double bed was very comfy

all round experience, staff welcoming and helpful room was clean and better than expected free parking as

shower. no noisy kids outside.

with myself and three kids in the room this proved very hot during the night

comfortable room, fluffy towels, fluffy pillows, great room service

close to terminal 4, i was traveling by myself with two small kids

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

bed. bathroom and shower pressure. gym.

gym facilities were good

lovely reception area , bar and restaurant

in the room, hairdryer, iron, shampoo/conditioner, lots of electrical charging plugs, and free wifi

not enough tea. watch out for laundry service ,excellent but expensive.

the people were great, the room perfect to our needs and the bar was great.

only the breakfast was cold

noisy kids running up and down the hallway during the evening

in the middle of the night, the electricity was out, meaning no light or wifi for a couple of hours

the breakfast is nice and the staffs are very friendly and helpful

very comfy beds nice big screen tv excellent free wifi shops supermarkets restaurant are walking

rooms very modern and clean, very good value for money. bar in the hotel too

that the bar is shut early but that s covid for you

they give you wifi password but wifi not accessible in living area

one of the toilets, you could see right into through the window no towels provided, no wifi info provided, no

of parking, and really close to heathrow, bed linen crispy clean

the food and bar staff are

we were given a very early check in. steam room and sauna were good

early check in. breakfast and dinner both very good.

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can

beds and we were allowed to check in early which was very helpful when travelling with kids

25mins in the bar for someone to take my food order, there weren't many customers but there weren't many staff

love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own

were friendly, nice room and very quiet, firm beds, nice bar area, complementary massage and drink if you wanted

thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16

wifi could of been a little faster but it was usable

complementary 1st drink at the bar (normal price = 20 )and freshly cooked english breakfast (prices vary from

wifi coverage could be better

very nicely appointed rooms, very clean and mini bar was a nice touch

friendly and helpful staff, appreciated an early check in, complementary drink

parking spaces are too limited

swimming pool is great

absolutely beautiful my kids loved it.

breakfast was very good value (kids under 12 eat free)

apart from that can't wait to go back i had spa to ourselves it was

addition of swimming pool spa and gym is

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

lovely clean room and a very good breakfast

slightly noisy when lots of children were in , in the dining area and bar area

i can t eat the breakfast

wifi was good

charge 10 pounds for early check in they are not in airport t5 must take the bus to go there it's not free

clean, no bed sheet change , no bathroom clean properly, no bathroom tissue paper, no wifi range proper ji, very

parking

pleasent and friendly atmosphere. public bar was good.

wifi didn't work

wifi password in room would mean we could socially distance and not ask for it

personal service at the reception an bar were exceptional

the staff were so friendly and brilliant with the kids

the gym was excellent with a great selection of equipment

ud83dudc47 awesome wifi 24/7 ,, it's commendable tooud83dudc4d the room is cool but i suggest if possible that

all staff were very friendly (kitchen bar room service ) but reception needs to be more friendly

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite

the check-in staff were helpful,wifi was quick and good connection.

nice clean renovated rooms and free wifi

free street parking for whole day and free wifi

the room had flies and noodles. no wifi connection

the best part is parking is free

for work purpose, the room had nice connectivity to wifi and it was quiet due to which i did not had any problem

service was fine. the guy was very nice and free wifi+tv is a plus.

free fast wifi

shared toilet and bathroom / wifi did not work / room was very cold

vas lacking, we traveled with kids so requested two rooms one next to the other months in advance only to get

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

very helpful and friendly staff, parking available outside

good wifi

no lift and no proper bar ( vending machines)

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

staff were not wearing masks and there were kids running around the adult bar

the bar was not available at night

good wifi, all the normal amenities

food from the restaurant was mediocre, to had room service which was excellent but the caesar salad i ordered

the underfloor heating in the bathroom was a big plus and the breakfast was varied and plentiful

great bathroom and shower, in the room there is everything you need:wardrobe safe, hairdryer, tv,wifi, shampoo

no breakfast but tea, coffee and fridge in room and communal kitchen for heating up food

staff made a lot of noise in the kitchen and corridor near my room

was a huge bonus, rooms were very clean and the use of kitchen facilities was very helpful

having on site parking for a plus point as i did not have to look any further

get a good night's sleep because of people making noise i booked 2 rooms that night for me and my kids they

for stoke poges golf course is great

the room was double aspect, very clean with a large comfy bed. plenty of free parking.

the beds were very comfortable they think about the little things and room service is available

don't pay for early check in it's a waste of money and you probably won't be able to

room quite small, weak wifi signal strength in particular room

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

wifi access didn t work - didn t need it so didn t follow up

the room service was brilliant and the staff was easy to get along with

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

wasnt a restaurant and bar as stated

the indian and bar next door location good

restaurant, but no bar for just a drink.

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

for parking 2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

modern, access to golds gym, nice restaurant

and spa were lit up with beautiful led lights as were the room

the bed and pool

room and room service was up to par

free coffee in the morning and breakfast if you wanted it

early check in

exceptionally comfortable bed, friendly and helpful staff and an excellent continental style breakfast included

fast free wifi

convenient location for access to twickenham. staff were great and allowed early check in.

only issue is the 25/pet/night which puts future stays way out of budget and content - for example on this

wifi was patchy.

the lovely magda on the bar was so kind to my son, teddy

loves the easy early check in all staff very polite

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

hotel restaurant and bar areas all to the highest standard in cleanliness breakfast excellent evening dining

the beds were so comfortable and breakfast was great

excellent breakfast and food , room was really lovely.and really nice to be on the river.

great bar and restaurant/food

wifi was a bit dodgy.

are only 11 parking spaces and no disabled parking bays

a refurb basically you just get the room no bar no food no breakfast no 24/7 room service

parking very simple and close

the location was perfect with a train station very close by and shops and parking

was excellent for the train to twickenham and windsor, free parking, early check in, beds as requested and a

they arranged for early check in for me

young lady running the bar etc when we arrived at the property was friendly and very helpful, sorted out our

from the greeting and free car parking and free wifi

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

breakfast was wholesome and plenty off it made with fresh ingredients

they also have great services such as library, bar and

that the fire alarm went off at 2am in the night for no good reason, we had to exit with small kids, apparently

kids in rooms at 11

kids in rooms at 11

the staff in the bar were amazing and dylan on the front desk was really helpful

ended up parking on the other side of the hotel away from reception as main reception on arrival wasn t

grace was practising her cocktail making skills at the bar which my mother and i enjoyed sampling very much

close to wentworth golf club

nice to have free access to the swimming pool too, with timings for both families and adults wanting some time

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

breakfast was great

rooms and bathroom too small no complimentary biscuits wifi awful food choices poor breakfast layout poor

great to be able to have a room with ample space for me and my pet

the free cocktail, location, breakfast, decor, staff, room and gym

room and breakfast, also pet friendly. excellent value for money

bath room lovely room very clean, maybe a little tired but we did book a pet friendly room incase we bought

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

the staff was incredibly friendly and the property was pet friendly which was great for us as we were able to

lastly the gym is ok, very small, cramped, dark and unwelcoming

breakfast freshly cooked very comfy bed plenty of parking spaces

10 mins walking from piccadilly line, free car park for customers, all you need for kids and babies

strong wifi, good size room, free parking.

free off street parking and good wifi

reat price plenty of parking

it was also a bonus that there was a bar downstairs

wifi signal was also great

little bit noise and check in on the bar on friday night

wifi worked well and i had all the usual facilities

you get what are you paying for. wifi was good and free.

this place is so easy to get to, being just off the m25 and has safe and handy parking on site

fine touches and the bed was so comfy, breakfast was very good quality and the staff very nice

a lovely family atmosphere parking very

fantastic breakfast, very accommodating travelling with a 5 year old

to turn off the extractor fan in the bathroom and couldn't get to the login screen for the wifi