pool/spa area is very nice for a nice sauna and swim

all staff from the restaurants to the bar and spa were so helpful and just so attentive

lots of parking

cost to have room service and the cost for drinks when you are staying over should really have been discounted

and relaxed break during easter holidays, staff were super helpful, great easter activities for kids, lovely

carpets/hallway walls grubby really bad smell from the drains in the pool changing rooms ev charger difficult

great location for visiting legoland, clean room, great food and so much to do for kids.

big family friendly hotel, big pool with lots of floats and toys for kids

car got broken into in the hotel car park, golf clubs stolen, window smashed, there wasn t much of an issue

one of the things which swayed us to stay was the ev charging available onsite

there is limited parking but we were able to find a parking space.

let us have late check out

great decor, comfortable room and a wonderful breakfast

egham and the king's arms was a great place to eat and drink, good value and friendly staff, the parking is easy

expensive bar

poor wifi caused me serious problems.

the wifi was very

inside bar area was lacking, mostly restaurant eating

the outside horse box bar was a great addition and took pressure off the indoor bar

location, lovely room, parking, welcome chocolates, really clean and spacious

large bathroom, practical with kids

we enjoyed a bar meal with a view of the gardens

a pool and spa would be a great finishing touch.

vibe of the hotel and bar area, we attended an event at cowarth park in the evening so came back after and had

easy access parking, staff were so polite and welcoming

free wifi

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

we drank in the bar which is very comfortable, special mention to the young barman who was a very courteous

had to eat in a side room not the restaurant due to pet also they didn't offer bowl of water for

hotel bar man was wonderful and friendly

could not seem to get the wifi to work on any device

also, the wifi in the room could have been stronger

the welcoming staff, the great bar and pies, spacious and very clean room.

late check out include in the price

no actual wifi in rooms. you couldn t even connect to the pubs wifi.

lovely shower and huge tv in room with fast wifi

the bar in the lobby was nice

also we ordered from the bar menu some samosas and spring rolls

airy and quite large seating area in which to read etc, or enjoy the bar or a delicious mocha which i had

i had to keep entering my email every day to access the wifi.

clean and tidy very welcoming and a phenomenal breakfast very good value for money

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

excellent breakfast and food , room was really lovely.and really nice to be on the river.

breakfast and location

guest for breakfast

the breakfast options were fab and the facilties including the play room and pool were

how clean and fresh the place looked, maybe it had some work done to it during the winter and the breakfast was

breakfast was perfect for kids and offered lots of choice

kids enjoyed looking at all the figures in reception

shame the lego play room has to be paid for swimming pool was also great fun free parking

the bar and restaurant downstairs are also very good with them being all good for us to take the

the location is fantastic, breakfast good , the bar and service fantstic

the later checkout time was also helpful and allowed me to come back and shower post race without

to our room the staff had taken the few remaining tea sachets and we had to order more again from room service

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

for a kids bed to be put in but never got a reply

no problems with check in, the staff were friendly and helpful and accommodated a late check out for us

wifi was not available in either room and the 4g signal was poor

only concern is the quality of the wifi

the wifi.

free parking and wifi and very helpful staff, too, especially viv

parking very simple and close

shared facilities are excellent but bar and breakfast not open yet

car parking - only a few spare places

was excellent for the train to twickenham and windsor, free parking, early check in, beds as requested and a

working wifi and tv

pet friendly

staff friendly,no room service menu in the room

requested late check out until 1pm

it s not she said there is room service

early check in was great for me due to my working hours.

accomodated our early check in

the wifi isn t great but i wouldn t say that s a reason to not stay

like i said, wifi isn t the strongest

wifi was pretty poor, but i was only there for one night.

the wifi wasn't connecting

it is a comfortable boutique inn with a nice bar that attracts tourists and locals and is in a quiet location

the bar in the main building is stunning, full of character and charm

the phones were not working so when we tried to call for room service, nothing

and i most have to say the kitchen staff were serving with

had a room near the kitchen so could be noisy

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

enjoy that it was pet friendly property and the staff were very friendly with my pets

corridors had food and drink (most, but not all from room service) on the floor for long periods of time

the coffee at breakfast! admittedly had a room service breakfast but very 'stewed '

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

much noise at night except dogs barking, fan in room was nice, dan was friendly and showed us the wifi password

warm & quiet. wifi was ok after initial failure.

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

friendly staff and stayed in a cute little cabin with parking, a bit like a home away from home.

is a walk through the house; no tea/coffee or any refreshment; you have to ask for the wifi password and they

my daughter used the gym and was very impressed with all the equipment the gym offered

pool which is open until 9pm, great for the kids to splash about

room service menu could be a little better

if there's the a little play room for little kids that would be fantastic .

the gym is outstanding, i was really impressed with the amount of equipment and how well the gym was

wifi is quick enough to fulfil your (and the kids) needs

nothing for kids

the room was spacious, clean, with tea and coffee making facilities, and good wifi

sure if other people not staying at the hotel had used the parking that day with there being a bar next to the

location was good for wentworth bmw golf. easily located & navigated from m25

very helpful desk staff, early check in

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

free wifi in the room given to you when you book in

i told the bar staff but they were disinterested

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

the outside natural pool the spa facilities and hot tub the staff were very freindly

room was superb as was the breakfast, gym and spa ... fautless !

parking was close to the

the outdoor spa was really relaxing

friendly staff, clean, great bar with brilliant choice of food,secure car park, would definitely come back

onsite parking was good, staff very friendly and helpful, room was excellent.

lack of places to hang clothes & very poor wifi connectivity

lovely atmosphere in the bar

bar very comfy with the staff really helpful and pleasant

parking free and plentiful

reception lady 25th - 26th june - brilliant room service

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room

the staff was lovely and accommodated early check in

room service was prompt, efficient and very tasty (i could eat that club sandwich every day); breakfast was

tv working, no restaurant or bar open as advertised, bathtub but no stopper to retain water, shower had poor

the indian and bar next door location good

restaurant, but no bar for just a drink.

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

for parking 2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them

of parking, and really close to heathrow, bed linen crispy clean

we were also under the impression that there should have been wifi - there was even a poster in the communal

that the bar is shut early but that s covid for you

the interests of fairness, i'm going to lead with the points that parking was provided free of charge and the

good value for money, great location, free parking

for room upgrade which was given excellent with room service that is efficient breakfast offering general store

the bar was very inviting and quiet, with attentive staff

we spent an hour in the spa and had room service dinner

gym was even better than expected

good location gym was excellent

really good breakfast

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

would have liked to use the gym but couldn't because of corona. not the hotels fault though

breakfast was an amazing selection and the kids were delighted to have pancakes

closeness to legoland. kids eat free. parking available

the free cocktail, location, breakfast, decor, staff, room and gym

great to be able to have a room with ample space for me and my pet

we didn't feel safe walking through with kids so ate dinner at the hotel

spacious and playful hotel for kids

fantastic, making it a great base for a little getaway, loads of local restaurants but also hotel bar and food

overall experience was good, but parking from hotel was not convenient especially with kids

kitchen in the room was a very good thing! bed was very good including the pillow.

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

kids was entertained with the playstation, table tennis and gym

that the fire alarm went off at 2am in the night for no good reason, we had to exit with small kids, apparently

parking space is about 400 to 500 yards away from the rooms and we had some raining, however we did

one thing that didn't come up to expectations was the food delivered by room service

room service menu limited and rooms a little dated, but still very pleasant.

biggest draw-back: wifi worked only intermittently in room which necessitated long treck to reception for

called room service twice and nobody showed on third time after an hour someone did

nice bar and restaurant

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

wifi should be free in the rooms. rooms are dated. steam room was poor.

lovely hotel, room great, staff helpful and friendly. bar and restaurant nice and decent value

the gym is well-equipped with a variety of cardio machines and weights, perfect for keeping up with

comfortable, excellent wifi and spacious room

struggled with wifi continually

the peking facilities were excellent we arrived late at night and had no problems parking

parking

persistent logon screen of the wifi

location of the hotel is perfect for ascot races , the breakfast was delicious,booked a table for a meal ahead

of parking

is good to golf course and ascot races

little place tucked away in ascot, right next to a nice golf course

use this hotel regularly when i m golfing in the area and it s always a pleasure to stay here

great room with extra beds for my two kids and a great little restaurant!

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

paying for car park,booking time saying free car park.not milk for kids.

the wifi was free and fast and the soundproofing was excellent

gym was good, room was also nice. everything very clean and spacy.

excellent location for heathrow terminal 5. late check out was much appreciated.

room was very spacious, pet friendly hotel

only complaint was looking out to the gym and knowing that i could not use it because of the mandatory

paying for the airport transportation and wifi.no breakfast included.

more parking signage on the way in would be useful

free parking

the menu (pizza) room service was poor under cooked and no ice cream with the pudding - my son couldnt eat so

the place had ample parking spaces, the location secure as it is inside a gated compound

phone didnt work when i needed to call room service

plus the wifi was strong and great

easy location to find. bar and quiet place to relax at entrance. helpful staff

not access parking via lift, and had to pay extra for parking - given the price kids had to pay for breakfast

whoever is doing the laundry is not drying the sheets completely so it smells like pee

early check in as well as late

rooms, fabulous breakfast and great dinner

everything, great breakfast, comfortable rooms and the spa treatment was fantastic

nice that there was free wifi which actually seemed to work

breakfast was ok, we got it after we collected it from the kitchen opening ourselves

breakfast was very generous and super quality

were helpful as we had our flight cancelled and they assisted us with early check in

wifi was rubbish and never connected

location! perfect for getting to an early flight with little kids

had to pay extra 20 for early check in as no where to leave suitcases

i was really early and their extra charge per hour of early check in was halved thanks to the advice of the

having the on-sight laundry was also a bonus

comfortable bed, quiet, no noisy guests banging doors or kids running up and the corridors

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

advised the hotel i'd be checking in late around 6pm, after a flight delay and it ended up being more like 7pm

we had a late check out at 1pm instead of 12 but had staff trying to get into our room from 10am onwards,

spacious with kitchen good breakfast friendly staff

great bed, space, laundry and facilities

room service and food facilities were great. late check out very good.

extra charges like parking and pet fees can make it expensive

huge apartment. fab gym and breakfast! so great.

d to pay)

was very cooperative in giving the details regarding the property, transportation and included breakfast

breakfast buffet, very friendly staff especially with the kids

room service and breakfast.

cleanliness friendly staff accompanied early check in.

the breakfast selection was good, staff were attentive and brought tea

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

great breakfast, comfy bed,location to airport terminal, great bar and restaurant.

it was great to have a fridge and good wifi

close to terminal 4, i was traveling by myself with two small kids

place had an unusual smell, a combination of wet laundry and incense(

lovely reception area , bar and restaurant

would be nice if they can provide a play area for young kids

there was a very nice bar open late in the lobby for a drink before bed

were traveling with kids and requested for bathroom with bathtubs

the indian (apologies i didn't remember name) bar server who was so polite and smiling and remembered my drinks

comfy room for sleeping, great gym, and wonderful breakfast, all at a great price - what more can you ask for

staff was very helpful, they arranged an early check in as we didn't stay overnight

bed for 2 kids on the small side

location so easy to get to heathrow beds really comfortable lovely shower bar and restaurant great and reasonable

the beds were very comfortable they think about the little things and room service is available

very good hotel, lovely staff, easy parking, beautiful garden.

especially with kids/family

nice hotel, staff always helpful and welcoming. easy parking and easy to get to.

and wifi and tv good

beds and we were allowed to check in early which was very helpful when travelling with kids

like that they were able to allow early check in for me and i am really grateful for that

gym is quite small

could not use the free wifi (it requires internet access in the first instance to open an email with access

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

now, everybody has to say goodight to the kids, no problem with that, but really stoke place bar manager, you

there is a lovely bar hidden away which had a nice atmosphere

free, easy parking

complaints as such but the room was a little spartan - an additional table/chairs would have made room service

room service needed to be on point

4 hours from lincoln with 2 kids, couldn’t even be greeted with a smile

it also has a gym, pool and spa which are available to guests

great location, spacious and comfortable rooms. great bar and restaurant.

for use of pool facilities, tv kept switching off and back on, wifi frequently disconnected

room was good and was able to get an early check in

the breakfast offered a good variety of choice and definitely set you up for the day

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

i had traveled for 20 hours and arrived early but they kindly sorted me out for an early check in

i was upgraded to a huge room! breakfast included. highly recommend

the breakfast was exceptional and there was plenty of options and we thoroughly enjoyed our stay

wifi didnt work in morning so no tv either

room was very clean, room service was amazing, and the food was v tasty

dinner was great especially the kids buffet

the milk was great, the room service was fantastic

dinner was great especially the kids buffet

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

free wifi and parking (though some guests had parked awkwardly making it difficult but not the hotels

the room was very comfortable with free wifi and the staff was very helpful

are a family of 4 adults and a kid

the wifi drops after and there is no night staff.

kids running riot in bar - burning menus - parents out of control

wifi was awesome, clean, no pool, gym in the basement

the bar serves delicious snacks and drinks too

assisted me with a late check out to help with my pain

restaurant or the steak and lobster, both of which are quite heavy (and not a great choice for kids)