pool/spa area is very nice for a nice sauna and swim

room service was out of this world good, food was perfect

breakfast was great. lots of choice

breakfast is served in one of the main restaurants which is good

location close to heathrow airport, the gym, the spa, and the beautiful lush green grounds.

stay with kids who loved the pool

perfect location, friendly staff, excellent amenities, wifi , comfortable bed

one of the things which swayed us to stay was the ev charging available onsite

lovely swimming pool and good gym

location great for the golf at wentworth and got an early check in

breakfast was generous with great coffee

i was worried about the noise from the bar but the room being on the top floor was very quiet

the food was delicious and the bar drinks were excellent

excellent location, staff and outside bar area. room was cosy and clean

the beds were so comfortable and breakfast was great

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

and very kind to both myself and the dog especially the food and beverage manager and and the bar staff during lunch the following

the lovely magda on the bar was so kind to my son, teddy

the wifi was fast and worked without problems

me that i should have already checked out when i had an agreement with reception i could have a late check out

is a walk through the house; no tea/coffee or any refreshment; you have to ask for the wifi password and they look surprised when you do

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

much noise at night except dogs barking, fan in room was nice, dan was friendly and showed us the wifi password etc

i parked up and one of the dogs just circled my car barking at it for a solid 5 minutes the wifi didn t work and there was no mobile signal there they were unresponsive to messages and

the wifi needed to be fixed, which did happen. the toilet had very close quarters.

we ordered room service one night which was great but there were no menus in the room, i had to google the

no problem with tv reception, and reasonably good wifi speed

friendly staff lovely room great breakfast excellent location

the room was comfortable and breakfast was delicious

wifi was ok, not great sometimes and had to keep logging in again

lovely lady behind bar was so friendly and helpful

location near tp thorpe park and parking on site

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick and the man who looked after us kindly offered to put the drinks on the table tab and

onsite parking was good, staff very friendly and helpful, room was excellent.

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

i'm not a breakfast person but what i saw and had, everything was

the biggest downfall in todays digital era was the very poor wifi

lovely breakfast the next

the prices at the bar were very high .

also we ordered from the bar menu some samosas and spring rolls

and the option of room breakfast room service

could eat that club

parking safe and easy, bed spotlessly clean and comfy

band,staff,accommodation, good car parking....decor....bar.... excellent

also great breakfast

in and outdoor pool, gym, spa, restaurant

the gym, swimming pool and spa were all really good

terrace and bar area and then later on the clubhouse - all lovely areas for the wedding we attended

room was superb as was the breakfast, gym and spa ... fautless !

instructions need to be better and sent in advance, plus you need better parking

to our room the staff had taken the few remaining tea sachets and we had to order more again from room service

location, great room service, room felt spacious, nice breakfast

but must admit i didn t understand why receptionist told me bar closes at one am and it closed at 11 and was very busy

even though it says late night food there isn't great options for room service so make sure you eat before or bring snacks

very comfortable. perfect location. responsive room service if any issues. good restaurant.

limited in-room conveniences

no problems with check in, the staff were friendly and helpful and accommodated a late check out for us

for a kids bed to be put in but never got a reply

the wifi in our room was bad. i had to go into the hallway to access it.

fridge, end table lamps, armchairs), lumpy matress, no wifi reception in our room, sounds from nightclub next door, sealed windows

everything, from the theming, all the little touches, the staff so nice, kids loved it

went for swimming but some kid had pooed in the pool, so told us to get out and we could not use it

really nice entertainment for the kids in the bar too

entrance area

staff friendly, free parking, breakfast was good, room was large and bed was comfy

wifi is intermittent, not reliable

tv was temperamental, not sure if it was a wifi problem or batteries in the remote, frustrating when trying to relax

we had room service and that was very good

very helpful desk staff, early check in

we ate breakfast and had room service from the restaurant

very good wifi. close to airport. good price.

late night music in bar below

stayed there on a weekend and there was a fair bit of noise from the bar area until gone midnight so not the best if you wanted to get to sleep for an early morning

we were also under the impression that there should have been wifi - there was even a poster in the communal area with network name and password, however there

lots of parking fairly quiet once the pub emptied out.

convenient and secure parking

comfortable, excellent wifi and spacious room

superfast wifi for

persistent logon screen of the wifi

wifi connection was average, could not login on the second day. bathrooms are bit tired.

hoppa bus to get to the from airport which was 10min, and way cheaper than a taxi, for 2 adult

charge 10 pounds for early check in they are not in airport t5 must take the bus to go there it's not free shuttle but 9

lovely clean room and a very good breakfast

slightly noisy when lots of children were in , in the dining area and bar area

wifi wasn't working on my phone

staff very helpful and accommodated an early check in

the staff were very friendly, the breakfast was lovely and what topped it for me was the welcome drink you get on arrival which is a

really comfy bed lovely breakfast staff really friendly nothing too much trouble

gave us two free drinks in the bar when we arrived

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with this process

free wifi, it is so old fashioned to ask money for this facility

the bar is nice and the staff are helpful

personal service at the reception an bar were exceptional

restaurant and bar was great - children enjoyed the pizza making

the staff were so friendly and brilliant with the kids

ermal suite i

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

kids tv channels did not work and took 2 hours to unsuccessfully resolve

excellent location for airport access. comfortable bed and the option of a late check out.

the flexibility of the spa staff is definitely improvable.

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

arrival -- they could accomodate an early check in and did so.

the wifi was free and fast and the soundproofing was excellent

gave me a late check out

was comfortable and quiet kids meals are very good and great value perfect for early morning flights from heathrow staff were

long time to get through to room service

room service, food was nice and timely

gym is outdated but it does the job

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

late check out

room service is great

nice staff and room small gym

early check in was a real bonus for us. the staff were friendly and efficient.

wifi access has been quite good.

loved the empty fridge instead of a mini bar as i had to refrigerate food overnight

were helpful as we had our flight cancelled and they assisted us with early check in

difficult to get onto wifi-annoying

no free bottle water, we arrived at 11:45pm with two kids and carrying 5 large cases and 4 big hand carry bags but staff not helping us, all by

early check in is available only if you pay an entra 30 pounds

wifi was shocking and actually had to use the non-secure airport wifi

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

meals were very good and the bar area was relaxing and the gym and table tennis table are great facilities

little selection of breakfast for all, kids entertained with football table and various games around the lobby

and quirky place with 24 hour bar and food and gym

little selection of breakfast for all, kids entertained with football table and various games around the lobby

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

also loved moxy bar decor and games available ie table tennis, table football, giant jenna and although we didn t

nice reception/ bar area on top floor

having a small kitchen was an added bonus

kids was entertained with the playstation, table tennis and gym

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

the facilities were great whether you were dining or using the gym

at breakfast they surprised him by singing and bringing out a cake , such a thoughtful and kind

kids eat free too

nice lounge with free food for kids which is really great

to airport terminals, lovely facilities, quiet despite being at the airport, well appointed gym, welcoming and attentive staff, good breakfast and dinner

so close for early check in

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

wifi, seemed dark and run down.

we had a late check out at 1pm instead of 12 but had staff trying to get into our room from 10am onwards,

no shop in terminal 4 so had to track it to terminal 2 with the kids which was a bit difficult.

i made use of the gym fitness centre on level -1 which was ideal

the breakfast selection was good, staff were attentive and brought tea

staff went above and eons to ensure my stay was great, and accommodated my late check out request with ease

we had a very early check in and needed to sleep

breakfast was delicious

accommodating to a late check out

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because there was a constant clanging overnight which made sleeping a challenge

my kids went wild seeing it because they knew it out of videogame or something in the internet

the gym was a bit expensive.

car space for my son who has autism - nice friendly staff especially the person who brought our room service who bought extra plates - thank you

nice pool area/hot tub. excellent choice of breakfast. friendly/ helpful staff.

wifi should be free in the rooms. rooms are dated. steam room was poor.

club room was large and comfortable spacious and the bed was excellent medium to firm mattress with coffee and tea provided the

location, on site parking, good food and bar, wifi good, large room with plenty of space with desk to work on, good view from

room service is also available & the food was delicious

the room service wasn t available as it usually is which was disappointing

spacious, well equipped room with a contemporary design and fabulous breakfast

that we couldn t get room service other than pizza

wifi was slow.

pounds per person, each way and kids are free with a limit of 2 kids per paying adult)

travelling with family. charged for couple of hours early early check in.

lovely staff at the evening restaurant and at breakfast

the breakfast is wonderful and plentiful, offering a rich variety to start the day

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

lovely stay convenient to airport, sauna was great as was late check out

nice access to terminal 4, good gym facilities, comfortable bed

check out is late and we were able to get an early check

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

free parking on site

great food at the bar and a good breakfast, really enjoyed ourselves

breakfast in the morning was a little slow - the place was very busy, full of lapland uk visiting

is through a busy restaurant people were eating and drinking and i'm dragging my bags and kids through the tables, definitely not ideal

recently renovated rooms in scandi style with lots of free parking

the interior space is wonderful, but the wifi is not very good

location, gym,

functional mini gym, which i used 3 times in my recent stays

late check out available at a reasonable cost

d breakfast starting early too) meant our haywire body clocks were no

advantageously, the hotel also possesses a good gym and swimming pool, which is always nice

wifi was fast

great location, spacious and comfortable rooms. great bar and restaurant.

room have glasses, bottles and plates left outside the room both before and after the stay, the room service were still doing the rooms even when we arrived late evening which made the hallway a

it also has a gym, pool and spa which are available to guests

the staff were very helpful assisting with early check in and arranging a cot for our baby.

our taxi was only £22 versus the shuttle bus that would have been £7/per person (including kids)

limited room service options queue for checking in

pool area was great for the kids

the bar area was pleasant and the restaurant food on offer varied but in both we found the staff to be

safe private parking the helpfull staff were great as always

room service was excellent

from 08:30 onwards all you hear is doors banging for room service.

the place had ample parking spaces, the location secure as it is inside a gated compound

helpful staff and excellent wifi giving brilliant speeds

staff were very accommodating to my request for both early check in on one booking and also a late check out on my booking one week later

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would actually eat

good wifi

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would actually eat

that evening i ate a very tasty burger via room service

couldn t sleep because drank people coming back from the bar kept waking me up

cot and bunk bed for kids were set up prior to arrival

have breakfast but the whole experience was thoroughly enjoyed clean and the staff were very

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

a couple of things to keep the kids entertained would’ve been nice so parents can enjoy a drink or two

pool bar closed at time of visit

good room service

we found old crisps under the bed and a kids sticker on the draws both not ours,

really big rooms even with 2 queen size beds still had room for kids to play

spent 2 nights here (family with kids)

location was superb, we loved the spa overlooking the track, and weather was very kind to us with lots of sunshine

spacious and lovely breakfast

room service very expensive

fantastic food and great spa facilities staff very helpful

the countryside setting and spa facilities and gym.

room service was only 4 charge

the ability to order food until 11pm and use of the spa area.

visitors noise all hours of the night staff didn t answer at reception or room service at

wifi connection could be better. tv apps dont work

bar was closed when we returned, which seemed quite early, but was probably due to a private

special mention to magda and the bar staff who all had impeccable manners and patience

get a good night's sleep because of people making noise i booked 2 rooms that night for me and my kids they could not get any sleep

bar was shut at 21

i appreciate they didnt have to give us an early check in, just somewhere to get ready for 15 mins