beds were very hard, wifi didn't work

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

very clean , great location and nice bar downstairs.

were on a night out in the bar downstairs, so perfect location for our trip

no room service, no house keeping

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

tv screen in hotel bar to watch the rugby would have been good but local pub sufficed!

little confusion over the breakfast menu, menu was not on display in our rooms, unsure what we could have and no childs menu

well located for hampton court palace with parking and an excellent breakfast

couldn t connect it to wifi and so basically was pretty unusable

beautiful room and hotel! great breakfast and great bar too.

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the staff were incredibly accommodating from an early check in through to the evening close down

watching the river with a bottle of red and lovely bar snacks

wifi wasn't brilliant but it was totally manageable

no problems finding a parking space. good view from the room.

wifi was inadequate

they also allowed us early check in as my son was a little ill

excellent staff at reception desk and breakfast service

more staff in bar and restaurant to attend to customers needs more attentively

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

fantastic bar and great staff at reception, very professional

a little precarious but they did have a non slip mat & a bar to grab

the hotel has a lovely bar and restaurant,and excellent service in every area

free wifi only if you give a lot of personal info to a third party provider

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

wifi was unusable

close down the bar before midnight, which surprised me

wifi connection was awful

wifi not good in room

definitely will return kids facilities

room service curry was excellent, and service was very prompt indeed

the indoor swimming pool is highly relax for family with kids

downside is the wifi and 4g availability were a bit tricky

wifi was dreadful

wifi dreadful

location staff bar cleanliness

wifi was a bit spotty and tv signal not very

breakfast was beautiful and definitely set us up for the day

sadly we had to leave early and not experience the breakfast so we hope to return

apart from bar being shut

i had a great meal and few drinks in the bar and wishes it was my local

the swan was in an ideal location, however, for visiting relatives and parking was straightforward, just across the road

excellent wifi

decent, large kitchen with a bar, comfy bed an sofa/living room

was roomy and liked the feeling of home away from home with the kitchen and the appliances

i had two rooms with all kitchen and laundry equipment

no power for one whole day, no backup power provided, no wifi, no emergency lights

we meet noah at the bar who served us with great skills and offered to cook for us if we liked

had a few beers in the bar on sunday and the barman was great very friendly

lmost sure that s it) was very helpful with guidelines for the stay

was good, breakfast was excellent, good choice and nice food, perfect way to start the day

wifi did work for my whole stay, i had to hotspot my laptop

you can eat it in your room or in the bar downstairs

wifi was not great.

bar pleasant

free wifi was good

wifi is poor, so needs looking at

parking

would prefer a later checkout than 10am. limited parking.

loved the concept of getting your own breakfast with small children was a lot easy to just get up and do it when we wanted

good to have laundry facilities

good location convenience of kitchen use

lots of parking

easy to find, great location next to the racecourse with safe car parking. all round agreable.

lovely and quiet, good wifi, comfortable bed, good breakfast .

location was excellent, room was quiet wifi was decent

could not fault anything, handy for rail connection, parking.

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

there was a celebration in the bar but it didn't bother us, just added to a great evening

wifi did not work. breakfast not available at present.

room was clean, and the wifi worked

wifi v poor in my room

they have all the facilities i need including a fully functional gym

free upgrade and lovely spa area

pool spa suana / steam all very good and clean and the hotubs tucked around the back which can be a

friendly and efficient staff. lovely room, excellent gym and pool.

i stayed with my 2 kids and felt very safe

really fast wifi, friendly staff, comfy bed, short walk from tube

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for your dirty clothing

wifi connectivity was good and complimentary

the only downside or area or improvement would be wifi. everything else was wonderful.

decorated and morden, the staff was really accommodating they went out if their way to give us an early check in as the stay was for a

food was very good friendly staff, great parking

staff were brilliant and room service food and breakfast were really good. thank you.

lovely bar area and good atmosphere

room would have benefited from a small bar fridge

great hotel, very good service, excellent breakfast, good location

great breakfast choices and most importantly, somewhere safe to leave my car

a complimentary drink was offered at the mini bar next to reception with very attentive staff

wifi connection receptionist was a little grumpy but that's not important breakfast was not

clean , it was very adequate for what we needed, we were offered 10pc off the drinks at the bar i would definitely book a room again it was close the st george's hospital which was the

its great value and has free parking

bar and dining room downstairs

free parking brilliant

the bar staff couldn t have been better and my room was just what i needed

there was a list of things provided for you in the kitchen like eggs and coffee

of guests on my last night at the hotel that decided to wash and dry clothes by my room

liked the my room,so private,clean kitchen, and additional study room with ready books to read incase you like reading

next to it was a well-stocked kitchen that we were able to use and a garden

the fact the apartments are self contained with a small kitchen and ensure bathroom

needs better breakfast more things

breakfast was poor. that was only negative point

was no air conditioning, there was a leak in the bathroom and the wifi wasn't strong enough in our room

the breakfast service was a little basic but sufficient.

wifi wasn't working, common parts and room were dirty, stains to carpet and bed linen in room, fire

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

i thoroughly recommend trying the thai food from the bar downstairs

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

they also provide free breakfast

bar food was delicious

times for kids is strictly only between 9am and 11am and 4pm and 6pm

unfortunately kids cant use the pool.

few issues - no free wifi in the room - this is poor/ our shower door leaked, turned the bathroom floor into a paddling

he explained where the room was and explained about the gym

good wifi

, breakfast was ace what a choice, for such a large hotel it was very quite

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped me find everything i needed

slow wifi, noisy heater in room, had to turn it off and restaurant not open on a sunday evening.

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

the countryside setting and spa facilities and gym.

it was also a bonus that there was a bar downstairs

pleasant & comfortable room, but i did feel quite isolated, as access to the public

you get what are you paying for. wifi was good and free.

lots of places for food nearby, and the bar downstairs is ok

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

from the bar below but this was to be expected and stopped around midnight on the saturday

patchy wifi

wifi doesn t work in the breakfast area.

free parking

i could not get the wifi to log in on my laptop

quiet and very clean wifi work well for my business activity coffee machine with pods was a nice

breakfast was particularly good as was the food available on the room service menu

breakfast was very nice and tasty,front office team and reception are very helpful and friendly l

mple) and the sole staff member was busy with a demanding customer so it took

that because function was on gym was closed