beds were very hard, wifi didn't work (phone signal really poor so needed wifi)

very clean , great location and nice bar downstairs.

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was

room was above the bar which was very noisy, but we knew that when we booked so not a surprise

room service at all-including housekeeping and no information about this

the bar reasonably priced, with good service

had lunch, breakfast and room service dinner during our stay

breakfast not free.

breakfast was included in the price and was able to have this as room service at no extra cost

really comfortable, last minute late check out too which was really helpful. good location

even gave me a late check out

good wifi

tv, free wifi, quiet area, free parking next to hotel.

wifi didn t work tv didn t work either

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

staff, amazing food, and very pet friendly

breakfast delicious

safe, secure and convenient car parking

the staff created a heart design with towels covered in petals on a 4 poster bed and we were treated to a bottle

great location - with free parking, it was then really quick and easy to get on the train

wifi very weak

nagement did say they'd requested it be seen to)

wifi wasn t working

a good strong shower and excellent wifi

watching the river with a bottle of red and lovely bar snacks

the bar and breakfast area are beautifully decorated and the room was wonderful

chose to stay here because it was pet friendly but upon arrival we were informed that we should have notified

i primarily booked this hotel because i wanted wifi which worked well

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the room was clean and comfortable and i was able to have a room service which was appreciated as i was traveling

a problem for us but there are no bars/shops etc nearby

bed supper comfy, great breakfast, lovely bar food for dinner

breakfast was served quickly and was lovely, lots of choice too

breakfast was exceptional.

at the hotel rooms are lovely warm and very clean and most have great views of the grounds the bar is clean and

the location, the room size, and the gym

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis (good tables), room service

the property was beautiful and in a lovely location with good parking.

ample and very safe parking

the coffee and tea in the room was very good quality. wifi was great. very clean all round.

there was a lovely atmosphere in the bar and restaurant and the food was excellent

apart from bar being shut (10

we needed parking and it was very easy to find nearby

good breakfast helpful staff good wifi convenient for station

location for a sandown park event, plenty of free parking and free wifi without a complicated registration

plenty of car parking spaces

but please improve your location instructions as sat nav took us to golf course

lots of parking

easy to find with plenty of parking & very quiet,could you hear traffic

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

there was a celebration in the bar but it didn't bother us, just added to a great evening

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture

the bar is busy, the noise can be a bit much as everyone is talking loudly

lovely clean bar & restaurant with very good staff

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

atmosphere in the bar area with delightful attentive staff

could not find anything to complain about, only noticed that maybe needed more staff on the bar area in the

very comfortable rooms, great location and the staff were very good, particularly the bar staff.

you need a room that s very central for reliable wifi, otherwise all is great.

cozy little bar and the shower was excellent

wifi did not work in the rooms and so when you needed to use the internet you had to go sit in

room service seemed curiously absent until a knock on the door at about 1700

we couldn't experience the pool as there were kids screaming in there, which i have no problem with but as we

relax in the swimming pool during the day , however there were swimming classes in the pool and kids

room service: one order of fish and chips, no drink: 25 pounds

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

comfortable beds, quiet room, good room service and facilities with attention to detail

close down the bar before midnight, which surprised me

bar is a lovely atmospheric place to enjoy a drink

spa and great breakfast

thing we did,nt like was the view from our room, it looked out onto a brick building an also the gym

there, the wedding party seemed to be from the essex area (judging by the accent) and let their kids (or

swimming pool

was looking forward to using the newly refurbished spa but discovered upon asking that it had burnt down

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

the staff were so accommodating with an early check in after a very long flight

it was great to have the excellent coffee and tea as well as a well stocked mini bar and snacks

the bar and restaurant area without peer and must be seen to be believed

room service was bad.

great parking and close to shops and restaurants

wifi access in the bedroom was unavailable. access only available downstairs.

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

free parking. restaurant on site. shower good, bed comfortable, way check in

good location, parking, very clean

wifi not in the rooms but only in lounge, would be very helpful for business travelers to have

breakfast was fantastic and the decor lovely - our room was quite small - next time we will pay for

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

breakfast was awesome too

maybe it was a family with kids

also the wifi was quite poor

parking was a little awkward at times

none or very little car parking.

room service was excellent and so was the pizza we ordered

wifi could be better, especially as 5g is non-existent and 4g only received one bar

a bit noisy from bar next door

very good location with on site parking

free wifi was good

wifi was on/off on the 2nd floor

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

the staff at the hotel and bar where lovely and very helpful

wifi didn't work, the room was hot and the a/c didn't help either (so avoid third floor rooms), no

delicious room service food

very comfortable bed and a really spacious room. delicious room service food.

room service food was first class

there is a nice bar connected with the apartments

also the location was great near the market, and a patk for the kids

i had two rooms with all kitchen and laundry equipment

was no netflix for kids to be entertained

we definitely had to wash dirty laundry the moment we checked in

breakfast price

we meet noah at the bar who served us with great skills and offered to cook for us if we liked

very comfortable, great breakfast, very modern and clean with great location

to hang your clothes, lamp next to the bed as well as possibility to charge your mobile, wifi was working well

open wifi, not good. a security liability for the guests

friendly manager running the place allowed is to make late check out

that was nothing to dislike apart from the parking. there was nowhere to park.

laundry and breakfast with communal kitchen

didn t use the wifi but would next time

of cooking your own breakfast, and having things like bread, milk and eggs available; having a kitchen and

early check in and extremely clean

pool area need updating.. but it was still ok.

wish we had a bath for the kids!

the only thing that let the hotel was the wifi, very easy to access but very, very slow.

had lush green space around the property and kids enjoyed playing around

good breakfast

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

continental breakfast complimentary (the pastries were fantastic

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

staff = especially romanian lady- didnt catch her name but she was really good with the kids

liked the view and location. breakfast good and plentiful. free parking and wifi.

location for kids activities

the reception and bar area is spacious with lots of seating to meet friends

no wifi at time of stay no advanced warning

only thing we would change is a better option for kids sleeping

laundry rooms while serviceable, needed a tidy-up

wifi was a little temperamental and didn't work as good as i expected.

self service laundry on the forth floor

it even has a laundry on-site - but beware, it does not take new bps 1 coins

probably that it didn't have a bar but that was alright

convenient location for access to twickenham. staff were great and allowed early check in.

wifi power low in room but there was a net point in the hall with faster internet access.

customer care and good breakfast

late check out

confusion with early check in when messaging online.

breakfast was poor. that was only negative point

the wifi was rubbish as well, in and out

great large rooms, modern bathroom breakfast was good.

the breakfast had more choices it would be better

wifi wasn't working, common parts and room were dirty, stains to carpet and bed linen in room, fire

bar staff friendly and helpful, good pool table too

comfy bed and bar downstairs

it was also a bonus that there was a bar downstairs

the wifi worked after the router had been rebooted

wifi

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

no lift and no proper bar ( vending machines)

good communication and the option of a car parking space

to locate and ideal for parking on the front of the property

excellent free wifi

we were informed that there was entertainment on that evening in the bar but it didnt effect our stay

wifi was very poor

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

free parking, don t forget to check your car in with the hotel when you arrive

from the greeting and free car parking and free wifi

good wifi

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee

we then ordered room service so no need to even leave the room, a much needed

the gym and spa

few issues - no free wifi in the room - this is poor/ our shower door leaked, turned the bathroom floor into a

room service food was delicious

wifi needs improvement!

the hotel has a great buffet breakfast with the option for room service

slow wifi. the floor creaked when walked upon.

room service was slow - had to go to the bar to pay after waiting over 20 mins for server to bring

complimentary use of the indoor pool. fast free wifi in room. good location. good aircon.

water in pool was cold.

there is room service available until late

) and to order room service you have to go to reception to pay

food was great in the bar area

well appointed room with ensuite bathroom and free wifi.

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

small bar downstairs for that evening drink which also doubles as the breakfast area

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

location, breakfast and bar were great

having on site parking for a plus point as i did not have to look any further

they switched my room so that i could have an early check in

slow wifi

parking was excellent

so friendly on reception place was so clean free parking

breakfast was very good

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

any fried eggs as none on the hotplate he was quite abrupt and said they were making more in the kitchen, in

room service i ordered was excellent, delivered beautifully and quickly

also, the waiting staff informed us that there was no point taking our order yet, as the kitchen was

wifi was not too good inside.

s a bar and a hotel, nice atmosphere, kind people all around

free parking on site which is so convenient.

10% off food and drink purchased at the pub bar and free parking

the wifi wasn't fantastic.

it would have been great to get breakfast included.

hotel and staff, breakfast was really good, what impressed us in the bathroom was a note to say if a guest forgot

breakfast was particularly good as was the food available on the room service menu

the wifi was capable of supporting full video calls

wifi was spotty. connection did not stay during periods of the day.

very handy to have the little kitchen in the room

it was warm and very close to transport stations and shops. hot water 24/7 and string wifi

location was good for us. heating works. wifi works properly.

did not work, no remote, so we used my laptop via wifi to watch a little bit of tv after a days outing did

well equipped kitchen and also extra fridge in room. wifi speed also quite good (around 22 mbps)

helpful staff, delicious beers, huge breakfast, beautiful rooms, cozy beds and atmosperical bar space

the bar is incredible. beautiful pub, my favorite part.

of us had problems with the wifi in the room

jonathan at the front desk was super kind and the guy at the bar with the sparrow tattoo was very helpful

no wifi

parking is easy to find and is for people staying at the duke s head which is great

pet friendly and very accommodating for our two pet dog labradors

food was very good friendly staff, great parking

is great ud83dudc4dud83cudffd we loved our room and the bar area , the staff where great and room service was

people staying at the duke s head which is great ud83dudc4dud83cudffd we loved our room and the bar area ,