very helpful and friendly staff, parking available outside

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

no lift and no proper bar ( vending machines)

the best part is parking is free

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

tv are without wifi i cannot do screen mirroring

plenty of food at breakfast. central for shops, bank etc. good pubs.

staff were attentive and welcoming and the bar set up was good

sory, i had not time for breakfast.

at the pool, spa, gym attendant was exceptionally helpful

spa , spaces big hotel.. a great hotel to be in.

restaurant selection, breakfast and dinner, was more than enough for both us parents and children (7 and

swimming pool is great

massive pool

was a huge bonus, rooms were very clean and the use of kitchen facilities was very helpful

no breakfast but tea, coffee and fridge in room and communal kitchen for heating up food

wifi was good

they switched my room so that i could have an early check in

a great, handy location for the price and free parking too

location next to the tube, they allow early check in for 10 pounds

location, staff very friendly and helpful, proximity to tube station was great and allowing early check in

tv, beverages, iron and ironing board, fridge, safe and room service was available

were friendly, nice room and very quiet, firm beds, nice bar area, complementary massage and drink if you wanted

used their gym and washing facilities during our stay

i politely requested different and was told they had issues with laundry so no more were available

wifi code displayed in the room - had to ask at reception

well appointed room with ensuite bathroom and free wifi.

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

friendly reception, able to book late check out easily

to be able to swim and go to the gym in tbe morning is a big add on

my room had poor wifi connection. to make it even worst the lte signal was very low.

didnt understand why phones wasnt allowed in the pool area either as no kids was present

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

beds and we were allowed to check in early which was very helpful when travelling with kids

need a vending machine for soft drinks at night but the mini bar was helpful

it would have been nice if there was still a bar open for service

booking i asked if there was a way we could have a later check out

wish the gym facilities were better and there was a pool. perhaps some more spa services?

the only minor change if possible would be to introduce kids rate for breakfast as a £10 for my 7 yo was a

sofa bed a little too soft with metal frames that may not be ideal for kids jumping around

kids running and screaming up the corridors between 10pm and 1am when having to get up for an early

mandeep was super helpful at the front desk with check in and early check in

comfortable room and bed, great bar and food staff very friendly and

received a late check out due to joining the loyalty program

it provides good breakfast too

very quiet! breakfast was included! it was a large assortment of hot and cold items.

lovely room, perfect for overnight stay for early check in at t4 heathrow

place had an unusual smell, a combination of wet laundry and incense(

the breakfast selection was good, staff were attentive and brought tea

doesn't have a swimming pool and kids' play zone

the whole place was gorgeous, bar and restaurant available, reasonably priced, comfortable beds

wifi connection superb, room spacious and well appointed. loved the walk-in shower we requested.

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

easy and early check in. rooms clean and well presented. staff very polite and helpful

free wifi

we had emailed moxy when we booked our stay to ask if we could have early check in and we were advised that

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult

i did not manage to connect to wifi

he went out of way to accommodate our early check in and also guided us with few tips to explore london

room service charges

hotel isn't kids friendly and the first desk workers aren't pleasant

one we booked for 2 adults and 2 children also did tell them about kids age

great value awsome wifi and good breakfast

lovely, friendly staff & free parking if required

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

free parking

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

they arranged for early check in for me

very clean, good location, good wifi, frequently staff

we love the hotel and the breakfast

late check in at 2pm. option to pay 30 for early check in.

they are the only pet friendly hotel and were extremely accommodating of our early check

downstairs bar is so cute and the lobby has a good

laundry services

r a fee)

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

gym is too small for me but would be sufficient for most

available facilities including gym, reception and early check in

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

they helped me with print outs, wifi connection and taxi booking

good laundry service

i incurred am additional fee from the hotel room service for eating utensils

equipped gym, nice restaurants, lovely area around the swimming pool

the pool area has no shower

told our kids (4 and 3) we were going to mexico

we found old crisps under the bed and a kids sticker on the draws both not ours,

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

wifi access was'nt good

restaurant food was great and so was gym

asked for an early check in and they were amazing my had my room ready asap

the gym was an added bonus as well as the small convenience items available at reception

arrived from an overseas flight at 8am and hoped i might get an early check in

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

gave us late check out complimentary. room clean with essential supplies

i come for the amazing gym and spa before and after my flights.

room very comfortable, and lovely breakfast

the wifi worked after the router had been rebooted

lots of places for food nearby, and the bar downstairs is ok

pleasant & comfortable room, but i did feel quite isolated, as access to the public ( bar and restaurant) areas

bar staff friendly and helpful, good pool table too

comfy bed and bar downstairs

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

parking a few streets away

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

street parking availible for free

parking is hard to find a space around the pub

location! perfect for getting to an early flight with little kids

wifi was rubbish and never connected

our only option was to pay for early check in

accessing the wifi was difficult for iphone

no free bottle water, we arrived at 11:45pm with two kids and carrying 5 large cases and 4 big hand carry bags

the bar was great as well

wifi speed

outside my door until late hours have to go through a sticky smelly pub to get to the rooms no wifi was too

wifi not very good

frills but lovely people, clean linen, towels, hot shower, tv and free wi-fi and parking

nice size tv with most english channels vending machine late check out for

easy check in very friendly staff bus right to the door of hotel great wifi well priced

staff, good wifi, comfy bed, and a clean room (relatively close to heathrow)

value, clean, free wifi and good connection

compact room, spotlessly clean, free wifi

wifi was available free of charge as well it's a great price you don't even get that in most hotels

the staff were terrific, they really tired to solve the wifi which we never were able to use

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for

no information sheet or folder giving information about meal times, wifi etc no chair in room

bar food was delicious

the rooms provide all the amenities i need; free wifi, in room safe, all fixtures and fittings are in good or

spa not worth the visit, pool and sauna only.

funky decor, the friendly staff, the pool and steam room

my kids and i had a very comfortable stay

early check in was a problem, my wife couldn't access it from 7am until 12pm slightly disappointing

took great care of my kids and i during this peculiar season

i especially enjoyed having access to the pool and spa for 5, which helped me wind down from a stressful few

the limited room service was excellent

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight

easy to get to/from airport terminal. food in bar was nice, quick service and friendly staff.

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

children love the indoor soft play area, kids swimming pool and the outdoor playground

the indoor swimming pool is highly relax for family with kids

noisy estates/laundry yard banging early in the morning and during the day

kids menu was great but huge portion sizes!

check in was straightforward and were given a complimentary 1 hour extra late check out when we asked about it

allowed early check in after a delayed and difficult long haul

the hotel also has a small, but nice gym

great breakfast and wifi completed our pleasant stay

hotel close to the airport, staff were very helpful, parking was very easy, and the small gym was a great benefit

wifi works well

because if my room was so bad, just imagine what the kitchen is like

friendly and efficient. good wifi.

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

staff didn t start working in time, so had ti leave my properrty lockef in a kitchen

great breakfast and lovely bar and food area within the hotel

stead of 3pm), we did have to pay for early check in but they gave us a small discount which was lovely of them

restaurant and bar service was great and food tasty

the breakfast is wonderful and plentiful, offering a rich variety to start the day

d to pay)

we were 1 adult and 2 kids over 5 so would have had to pay over 20 pounds for a shuttle and we d just missed

as the inner court was full of screaming kids - sorry but i need my sleep before flying early

kids loved watching the planes and even though we were very close to the airport they didn t

wifi could be improved although it s so great to be able to make full use of the smart tv which

booking i asked for possible early check in

late night music in bar below

good value for money, great location, free parking

parking and proximity to heathrow airport.

they give you wifi password but wifi not accessible in living area

wifi didn't work

not much to do at the hotel for families, the only channel for kids was out of service

ability for late check out due flight times was very

not much to do at the hotel for families, the only channel for kids was out of service

gym

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

free wifi

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

times for kids is strictly only between 9am and 11am and 4pm and 6pm

decor - lighting - parking - access to wifi was simple

bathroom shower did not drain properly and room service app didn t work

no wifi connect in room 11

), great location by the station and the room service food was amazing

good wifi in case you need to work from there

couldn't get the wifi to work with my room code but that may have been me

wifi didn't work, the room was hot and the a/c didn't help either (so avoid third floor rooms), no

refused to allow us early check in, when requested 3 months before booking and refused again on day

beautiful decor, bar area and terrace very relaxing

denise at reception, tyler in the restaurant & louis on room service are always a joy

didn't have breakfast; location was great, bed and linen incredibly comfy!

wedding, so it was cold where we were sat, (near the doors) they ran out of pastry's which the kids were

wifi v poor in my room

the spa was very nice; the place was clean, comfortable, and had an exceptional shower.

wifi was not working and front desk unable to help solve the problem

corridor for the spa which meant you could hear the early morning enthusiasts heading off for the gym/spa

the spa , modern but traditional feel about the hotel .

wifi was free bathroom was clean there was a fan to help with the heat it was a small space, but

maybe it was a family with kids

beautiful hotel and breakfast bar room

couldn't get the wifi to work.

maybe it was a family with kids

they didn t have room service , also the quality of the breakfast.

good pool and gym facilities

requested early check in and they were very accommodating and helpful

had lush green space around the property and kids enjoyed playing around

extremely helpful - i made a block booking and with the help of sandra we managed to have a few early check in

room service very poor

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made

hotel and staff, breakfast was really good, what impressed us in the bathroom was a note to say if a guest forgot

we got a free treat for the kids on arrival

a great range of food at breakfast and food was great

wifi wasn t working

wifi very weak

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

location for a wedding at hampton court golf club, fantastic staff and a lovely room

meal in the restaurant was excellent rooms were clean and comfortable with good facilities parking was easy

i thought breakfast buffett was a bit poor expected more cereals for kids

the breakfast was lovely and excellent value

we were surprised by the lovely touch of fresh flowers & petals on our bed for our anniversary lovely touch

free fast wifi

shared toilet and bathroom / wifi did not work / room was very cold

service was fine. the guy was very nice and free wifi+tv is a plus.

good wifi ,netflix etc

but it was pain at last moment to sleep in one room with 2 kids

wifi is too slow/didnt work at all

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite

the wifi worked perfectly and stayed on all night

nice clean renovated rooms and free wifi

the check-in staff were helpful,wifi was quick and good connection.

my phone got on the wifi ok but not my laptop.

the room service did not bring the food and drinks on a tray

beautiful room and hotel! great breakfast and great bar too.

we were allowed an early check in and we had to be somewhere in the early evening

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know

to groundfloor rooms behind bar area

the restaurant and shisha bar was lovely

was fine for the adults as the music went off at any 12 but not so good for the kids who couldn't sleep till

there was parking which was great , the location is close to the bus station, train station is a few stops

kids especially enjoyed this

also enjoyed the outstanding service from the 2 guys manning the lobby bar who were very accommodating when we

in was quick and efficient - we took an early check in which cost 20 at the desk when we were offered 26

gave me a late check out

good breakfast (paid extra at the hotel, bonus kids ate

got given two rooms with a door between the two which the kids loved

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

got given two rooms with a door between the two which the kids loved

restaurant was closed, but the bar meal was delicious, and very well presented

is not a pet friendly hotel like the advertised

parking space and good breakfast

wifi connection was great too

spacious, clean , with parking and location was very convenient

ita clean and the staff are amazing. very quite at night too. the breakfast top notch.

amazingly helpful and friendly staff. the breakfast was awesome

maybe improve the gym facilites... need some heavier dumbells and more weight plates.

great hotel but poor hotel wifi connection and very bad mobile connection

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

raimondcand from breakfast are terrific

for room upgrade which was given excellent with room service that is efficient breakfast offering general store

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

the room is placed almost on top of the kitchen, and due to the building being old, whenever there was banging

is 20, even though they had empty spaces, didn t use ev charge because that s steep as

great wifi superb room very comfortable bed very clean great tea and coffee facilities

the breakfast was nice with lot of varieties of juices and fruits and the kitchen staff were very kind and

laundry facilities were expensive

the room was very clean, spacious, and had a small kitchenette, which was very useful

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

room was very clean, was happy to see there was a little kitchenette

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

buffet breakfast very good

the gym needed to be cooler, it was so humid in there.

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

size rooms, excellent kitchen area

room was clean and tidy, bed was super comfy, hotel and staff were so lovely, breakfast was amazing had lots

food was great. friendly, modern stylish. great service and amazing spa facilities

the hotel is new, modern, very clean rooms, nice bathrooms, great bar and restaurant with decent food

the night before we was told we could have a late check out till 3pm at 10 an hour when called in the morning

the hotel gym is small but modern and has everything you would need for a quick workout