water pressure in the shower was very good. wifi was fast and reliable.

when you wake up in the night gasping for a drink but know the bar would be closed

staff are very accommodating. comfy beds. good selection at breakfast

the staff were amazing friendly and helpful. the breakfast was fabulous

the bar could do with a few extra snacks. as the variation is very minimal

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

i could get room service for dinner which is a winner

the receptionist brigitta was an absolute star, very helpful and lovely, she arranged very early check in

room, bed, room service dinner and free room service cooked breakfast were all of excellent quality and

rooms could have been a bit cleaner. tv was very small. bar could have been available.

amazingly helpful and friendly staff. the breakfast was awesome

plenty of parking and they let me park early and leave late which was

the boston as it had its own car park, good price and breakfast included

free car park free wifi checking desk staff very helpful breakfast good

to hotels wifi never works for secure laptops , i never have this issue with other hotels , it s not only

no laundry

sleeping on sofa beds is not comfortable, especially when kids are older

wardrobe , good selection of food for breakfast , fresh towels and toilet rolls left out , good wifi , friendly

quirky touches laundry room with iron. 10 early check in suited our needs :)

there is no breakfast and no room service.

beds were very comfortable, the air conditioning was excellent, and the free wifi was excellent also

wifi connection was not very good, for a working trip is something quite needed

rudimentary and expensive room service

nice hotel, conmfotable rooms and great restaurant and bar

large comfortable room with good wifi

great location. very friendly staff. good wifi. clean bathroom.

there is daily room service and a good wifi

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

was no laundry available so we had to go to one nearby

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with

very friendly staff lovely rooms and bar and restaurant were very welcoming

clean gym 24 hours available, good breakfast

wifi connection needs to be implemented.

the wifi log in didn t work

there isn't a huge range of alcohol at the bar but unless you are extremely picky & this would matter to you,

check in accomodated early check in, friendly staff

a fabulous hotel and victor was so nice to us on both nights at the residence bar , a very relaxed venue

we arrived early with no issue with early check

air conditioned, great location. shops and bar nearby

our kids loved the bunk beds

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy

am glad that the room had a kitchen and everything for cooking, as usually there is no such option in hotels,

for a family stay with two pet dogs too

told me when i made the reservation that they could put rooms next to each other since we had kids

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

the spa is clean with towels and lockers accessible

pool could be a smidge warmer, parking sign needs to be bigger from the main road

- room service took too long at night though - 30 minutes for a sandwich at midnight

and the surprise for an executive suite and late check out was amazing

wifi kept cutting out

wifi not working properly

breakfast was ok, but not a lot of options, and the stuff, is helping in the buffet

lovely hotel breakfast was lovely staff where really nice ud83dude0a

business lounge service was really helpful to get some separation from sleeping kids and myself while i need

service was fine. the guy was very nice and free wifi+tv is a plus.

for work purpose, the room had nice connectivity to wifi and it was quiet due to which i did not had any problem

good wifi ,netflix etc

but it was pain at last moment to sleep in one room with 2 kids

free fast wifi

gym could have been better pretty small and little clumsy

s not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic

the wifi worked well

that because function was on gym was closed

choice at breakfast

the wifi worked perfectly and stayed on all night

free street parking for whole day and free wifi

the room had flies and noodles. no wifi connection

wifi is too slow/didnt work at all

the check-in staff were helpful,wifi was quick and good connection.

room service would be a bonus as it is not available

originally intended to stay in a hotel for 11 nights and then move to airbnb so that i can use a kitchen

wifi

nice style and design details, very welcoming staff kids friendly breakfast was incl

really nice hotel and staff . the kids loved the breakfast .

certainly they will provide everything you need and room service etc is top notch, certainly be staying there

wifi in

staff had the room beautiful with rose petals and left us glasses of bubbly to bring in the new year would

one morning we arrived late for breakfast, after they had already started cleaning up, yet she graciously

i liked the breakfast, the free ev charging facilities, the price is somewhat reasonable.

location, parking, facilities and staff

snake and ladders soft play and playground for kids when they are bored

the gym and spa

priced, breakfast was a disgrace i asked for a early check in but didnt get into my room until gone 3pm bar had

wasn t made aware that it would cost 25 to use the swimming pool at the time of booking

room service were non existent in terms of cleaning

but this didnt affect the kids as they were fast asleep

the tv has quite number of channels & the wifi was great

would have been nice to have watch the tv when i got back in the evening but due to having good wifi i got to

there was no door hanger to indicate for do not disturb or need room service

you get what are you paying for. wifi was good and free.

wifi worked well and i had all the usual facilities

lots of places for food nearby, and the bar downstairs is ok

it was also a bonus that there was a bar downstairs

excellent wifi connection, and not too far from twickenham stadium

th minimal fee); also allowed us to leave our luggages for

never had wifi that fast we could even stream movies

accommodated our request for an early check in and late check out

th minimal fee); also allowed us to leave our luggages for free

friendly staff member, 25 minute walk from work, everything clean, solid wifi, easy check-in and check-out

patchy wifi

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

free parking, don t forget to check your car in with the hotel when you arrive

hotel wifi system required our personal private information to get the wifi access

great dinner and breakfast!

lots of kids booking cheap rooms to have partys and get drunk during lockdown

the gym needs to be better for weights training

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

also they should have explained how to access the wifi using the code

frills but lovely people, clean linen, towels, hot shower, tv and free wi-fi and parking

outside my door until late hours have to go through a sticky smelly pub to get to the rooms no wifi was too

great just what we needed for the night good money for value and the bar staff were so helpful they booked us

parking

very clean, lots of parking and pool/gym are great.

great food friendly pub would highly recommend breakfast was fantastic thankyou

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

they also provide free breakfast

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

room, breakfast

horrible breakfast. limited room service menu.

loved the welcome three wishes for kids

loved the room and was laid out ready for our party of 2 adults and 2 kids

good location, clean room. excellent room service

excellent location easy to travel to wembley and london 24hr security secure parking

lovely and new place, secure parking staff helpful and friendly.

room ( i didn't have to share with others), the receptionist were helpful, i could watch tv, had wifi and was

location parking and staff

uncomplicated parking in front of the hotel

staff were so friendly and helpful rooms were clean and comfortable and had everything you need breakfast was

didnt find much to conplain about, wifi could be more stable and faster for video calls

breakfast and lovely polite staff who were very helpful

lack of bar selection and restaurant. but you can always go to tesco or order takeout.

breakfast was really good with plenty of

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud8

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

gym amenities are my favorite.

took 1 hour to get and when received i should have never paid for was equivalent to a kids meal

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

kitchen facilities, super shower and overall, super comfortable room

the bar area downstairs is homely and relaxed

24hour access to the cutest gym

wifi needs to be password enabled for guests and people wanting to work in coffee area

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

wifi access didn t work - didn t need it so didn t follow up

neat and clean. good room service. close to public transport

room quite small, weak wifi signal strength in particular room

was very bad to much money for the room and not really friendly as i never got proper room service the worse

the room service was brilliant and the staff was easy to get along with

great bathroom and shower, in the room there is everything you need:wardrobe safe, hairdryer, tv,wifi, shampoo

parking

wifi was good

the tv has netflix, i player smart tv's, free wifi

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and

bar downstairs is great with music and the food looked great

didn t have wifi in our room and reflected this problem immediately, but the staff said, that is our phone

when i checked in i asked if i could have late check out and the man at the desk said i could check out at 1

friendly and helpful staff in the bar and restaurant

free wifi price

the room service food was delicious

(yes, an actual live pet chameleon

room service food was first class

couldn't get the wifi to work with my room code but that may have been me

no wifi connect in room 11

station and other food places together with a shop just in the same building, friendly staff, wifi is

free wifi is good and staff is kind

why ask us to pay for a pet when nothing was added.. no bed basket or water bowl..

plenty of food at breakfast. central for shops, bank etc. good pubs.

customer care and good breakfast

walking distance to train station free parking good wifi friendly staff quiet room - i asked for this and got

room was an exclusive king room with spa bath and tv in bathroom

parking was plentiful, and it was exceptionally good value for money

bedding was clean and fresh, bar was open and allowed kids in, 15 minutes walk from wembley

bar prices very

no wifi and no instructions for parking if arriving by car

friendly staff with 24 hour reception and room service

not enough room in the bar to sit down

kids enjoyed the tv in the bath

does say on their own website that they offer room service, we weren't sure till what time or if they did as

the best part is parking is free

allowed early check in with car park to allow us time to get to carnival

the hotel has newly furnished rooms with kitchenette and laundry facilities

early check in as flight was early

no proper bar in the hotel which was a shame, this would have made it perfect.

across the street from the hotel, this is very important for our family traveling with young kids

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know

no good behaviour towards kids

no good behaviour towards kids

was dirty no beer in the bar at all not very welcoming nothing for kids to do at all wouldn't go

location and easy car parking

the bar was great and the atmosphere before the match was brilliant, i don't think there would be too

the free wifi was good too

neal,liam, steve and the rest of the bar staff made us more than welcome

were great it was very comfortable lovely bar great outdoor space very convenient for wembley

tucking my daughters baby in bed to the cook going out of his way to make us feel welcome, bar staff friendly

we stayed here with kids and really enjoyed our experience

wifi worked (evenutally)

were woken at 5am by someone delivering laundry bins right outside our window

lovely bar team served great cocktails and lent us glasses and endless ice

a small bar fridge in the room would have been nice.

views from sky bar amazing. staff were so helpful

modern, clean, wellness / spa access added bonus

nice location shops and food nearby. staff are fantastic and so is the room service.

liked the room and the bathroom and had all facilities our bed was decorated for us with red petals n swan made

accommodated early check in very kindly lovely big rooms

wifi would work with 2nd device; despite being asked at check-in how many devices i wanted to use

wifi and kettle with tea and coffee supplied

cleanness free phone and wifi

wifi was a little crappy and couldn t connect my iphone

no ipod dock in the rooms as described and wifi didn't work

and the lady working in the kitchen was lovely too

is 20, even though they had empty spaces, didn t use ev charge because that s steep as

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

great wifi superb room very comfortable bed very clean great tea and coffee facilities

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

early check in and very helpful pleasant staff

we were going to have a drink at the bar but if this is the standard of cleanliness, we just didn't want to

location is great, the reception team is kind and polite and gave me an early check in complimentary

they are very welcoming for when kids stay with me and staff are friendly and polite

wifi is very poor

early check in available, near the train station

the fact that we booked an executive room for 2 adults and 2 children, yet when we go there the kids sofa beds

pleasantly surprised by this hotel, clean, smart, friendly staff and excellent food, we had room service &

breakfast was excellent, when i attend the matches at wembley location

duvet wasn t big enough on the sofa bed, just thinking in hindsight :-) may have stopped the kids squabbling

the location is super and the gym has all the bits you need to keep ticking over while travelling

the only minor change if possible would be to introduce kids rate for breakfast as a £10 for my 7 yo was a

very comfy beds nice big screen tv excellent free wifi shops supermarkets restaurant are walking

we have enjoy our stay breakfast was also very good staff is very friendly i will com back again

there was a good bar and cafe for breakfast and snacks

location/ convenience after getting off flight late in the evening with 3 young kids.

the atmosphere throughout the hotel and bar is steeped in an authentic english charm that we both absolutely

wifi was very patchy and intermittent and there was a significant amount of noise, partly from the

nothing really. oh the sofa in front of the big tv in the bar rather than the two chairs.

wifi connection in the room was poor, i assume the router was just too far

able to watch live football in bar and lounge area