kind of space to leave belongings - so having to leave the children on the way to and from the pool to go into the women's changing area by myself, to use a locker

the breakfast was excellent and it has 4 ev chargers so great for charging my ev car

wifi was the most important for the purpose of being here so great had that

great location for visiting legoland, clean room, great food and so much to do for kids.

just the parking can be a little hit and miss compared to room location

cocktail bar again as good

food was really good at terrace and room service

our meals were 5/5 and the continental breakfast had the most extensive amount of options to choose from - seriously the biggest buffet

easter activities for kids, lovely live music accompanying dinner and well maintained swimming pool and facilities

bar is very inviting

hotel bar man was wonderful and friendly

and welcoming staff, great location, lovely breakfast with lots of options

we ordered room service one night which was great but there were no menus in the room, i had to google the

excellent breakfast

bar and restaurant staff where equally as good, lounge and restaurant area are lovely and the

staff are friendly and we got a late check out

breakfast, food was running out but not replenshed quickly- probably to the volume of people that

lovely shower and huge tv in room with fast wifi

the bar in the lobby was nice

location, easy to walk to the castle and city centre *helpful friendly staff *clean rooms *good wifi *reasonably good

restaurant is very good as well and i did the room service this time - very tasty food and was ready fairly quickly

the later checkout time was also helpful and allowed me to come back and shower post race without

location, great room service, room felt spacious, nice breakfast

wouldn't/couldn't accept cash to settle my room service bill.

had asked for room service breakfast at a specific time as i had to reach somewhere in time

fridge, end table lamps, armchairs), lumpy matress, no wifi reception in our room, sounds from nightclub next door, sealed windows

no problems with check in, the staff were friendly and helpful and accommodated a late check out for us

only concern is the quality of the wifi

the wifi signal didn't reach the room - i had to sit in the breakfast room to use wifi

lter needs to be cleaned)

brilliant bar and reception

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with this process

the included breakfast was delicious

christopher bar & grill was very pleasant

terrible wifi, pretty much unusable.

location, free parking, and entrance to park very convenient.

how clean and fresh the place looked, maybe it had some work done to it during the winter and the breakfast was great

were clean staff were amazing lego sessions were awesome my kids loved them

lego in the room and the challenge to unlock the safe made the kids very happy

more disabled parking, more signposts, easier access and exit

ere is also a charge for wifi, but we didn't need it), however, it would be worse if these extra costs were included in the

free wifi, it is so old fashioned to ask money for this facility

pool which is open until 9pm, great for the kids to splash about

have celiac disease and the staff went out of their way to support my needs at breakfast also the room service waiter was great and so friendly

restaurant and bar was great - children enjoyed the pizza making

friendly and helpfull staff, both at reception and at the bars/ breakfast area

p of tea and tv and wifi)

ich are usually cheap and nasty nowadays) and included wifi with vpn worked

the room was spotless, sleep quality was excellent. breakfast was amazing ...

kids enjoyed the pasta that s all they would eat as it was mainly fish

breakfast was generous with great coffee

great bar and restaurant/food

excellent location, staff and outside bar area. room was cosy and clean

the food was delicious and the bar drinks were excellent

rooms were spotless, and very comfortable, and food and breakfast superb, good quality

the wifi was unencrypted so we didn't use.

packed breakfast for us as ee were leaving at 4am

cooked parts of the breakfast were cold.

restaurant great for kids, free meals and buffet style

room, location and breakfast were great

staff were friendly and it even had a gym that we were free to use during our stay

little selection of breakfast for all, kids entertained with football table and various games around the lobby

my daughter had a kids mac and cheese which was on point and well executed

4g reception but offers free wifi - unfortunately not protected

little selection of breakfast for all, kids entertained with football table and various games around the lobby

less you get a key card provisioned for that floor)- they did not even mention all

room and restaurant area a la carte bar food was lovely

lovely breakfast and room.was comfy. will definetly come back

that the fire alarm went off at 2am in the night for no good reason, we had to exit with small kids, apparently it has happened a few

the apartment was perfect as it enable us to close the door and have 2 separate areas for the kids to settle and fall

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

wifi is intermittent, not reliable

the restaurant when i arrived

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

very helpful desk staff, early check in

lovely breakfast and room perfect.

stay loved the hotel and would definitely return to stay again only thing is the restaurant and room service was quite pricey but still great food and great

very comfortable room and great breakfast

we had free access to the spa & gym

used room service as there was a wedding, and this was fairly priced, a delight to order on the phone,

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

working wifi and tv

helpful staff at reception, bar and restaurant

and very kind to both myself and the dog especially the food and beverage manager and and the bar staff during lunch the following

the lovely magda on the bar was so kind to my son, teddy

also we could not receive any wifi signal in the room so i needed to use my phone data to watch a movie

they didn t help me with the wifi. didn t get the wi-fi the whole stay.

we rang up to check they had ev charging and was only told when we arrived that they were tesla only

it was clean, parking was great, great location, and the staff was very friendly and helpful.

room service was excellent

great room service

that it was really hard to get food or information; for example trying to get something for the kids to eat from room service turned out to be impossible

and new post covid management have sharped in up with a clear policy /pricing on early check in /late check out

ermal suite i

very responsive to email i sent prior to arrival to request early check in

car park, wifi, proximity to airport.

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the staff tried to get me to pay again even though i

good location for heathrow. bed very comfy and linen clean. free parking. good value.

parking and proximity to heathrow airport.

wifi didn't work

catering was closed but room service was still available until late, and what excellent food and beverage quality too

good breakfast (paid extra at the hotel, bonus kids ate (+) kids loved (+) kids loved that they could see planes landing and taking off from their room (+)was comfortable and quiet kids meals are very good and great value perfect for early morning flights from heathrow staff were (+)close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city (+) kids especially enjoyed this (+)great room with extra beds for my two kids and a great little restaurant! (-)paying for car park,booking time saying free car park.not milk for kids. (-)a little worn, but my kids loved it and the restaurant

also enjoyed the outstanding service from the 2 guys manning the lobby bar who were very accommodating when we ordered a pizza out of service hours

great location nice bar and food

to charge 40 for early check in

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

to get an early check in and late check out

not only had to wait for our 2 bedbroom check in,

to call room service for over half an hour, no answer

no wifi in the room

free parking at the property was good convenient and plenty of room for kids to run around outside in the garden space

location of hotel from stoke park golf club was good.

don't pay for early check in it's a waste of money and you probably won't be able to

wifi was in and out so couldn't get work done

very good hotel, lovely staff, easy parking, beautiful garden.

no gym, no pool, no mirrors in barn rooms

not all staff were aware property had a

breakfast was ok, we got it after we collected it from the kitchen opening ourselves

£30 for breakfast

the restaurant & bar team were very kind as they made me a special light supper as i wanted just to have some food

didn t know the wifi password and no lock inside the room

no wifi instructions given

i parked up and one of the dogs just circled my car barking at it for a solid 5 minutes the wifi didn t work and there was no mobile signal there they were unresponsive to messages and

very secure and comfortable with private parking, cctv, electric gates

the wifi needed to be fixed, which did happen. the toilet had very close quarters.

fact that dirty room service trays and contents remained outside rooms for most of the day

with luggage - although i must commend a female staff that saw me struggling with luggage and 2 kids and offered to help before her male colleague took over

gym

the location, the bar and restaurant, the very friendly and helpful staff and the room had everything you needed plus

was exceptionally outstanding home an extra mile to get me airport view room and late check

food in bar very good

the restaurant and bar downstairs were fun

lovely lady behind bar was so friendly and helpful

our family room was really spacious and beds were soo comfortable:-) parking too

parking was plenty at the back/side of the hotel

clean, comfortable and delicious breakfast

booking i asked for possible early check in

the property also had a well stocked gym, laundry facilities and decent restaurant on site

only downside is the restaurant and bar are next door, you have to go outside and to holiday inn

room service and food facilities were great. late check out very good.

great to have access to the gym prior to a long flight

my kids loved the porridge

my kids loved the porridge

breakfast offers a very good variety of food

pounds per person, each way and kids are free with a limit of 2 kids per paying adult)

great wifi throughout the property

wifi poor but was given a reason for it. pillows too soft

as usual no such thing as good free wifi.

tv and wifi rubbish

breakfast menu was very good, we ate outside the restaurant in glorious sunshine, it felt like we

it's so narrow. i think it's fit for a business traveler which has no accompanied kids.

accessing the wifi was difficult for iphone

wifi is terrible

wifi didn't work for me. bathroom was tiny....

couldn t connect to their wifi

bar area very cosy to enjoy a nice drink and some chippies

very nice room. nice outside bar area and very pleasant staff.

happy that the hotel accommodated our request to an early check in

hospitality tray

nice that there s a bar too and noticed there was room service for breakfast in bed

wifi, seemed dark and run down.

the food from room service was excellent

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

they also offer a guest laundry, which i didn't investigate but could be useful for the

excellent sky lounge bar on top floor and fantastic little gym on reception floor

food in the restaurant is reasonably priced and nice, includes a kids menu

staff were not overly friendly and there were limited dinner options for kids.

bed for 2 kids on the small side

wifi system needs to be improved

it was the absolute perfect place to rest, and really late check out time

everything, especially kids club

terrace and bar area and then later on the clubhouse - all lovely areas for the wedding we attended

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

golf facilities, great staff and we enjoyed panel, tennis and spa too

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

the room was very comfortable with free wifi and the staff was very helpful

everything was new, comfortable bed, good wifi and incredible shower

wifi is ok and the location is good, 5 mins to west drayton station

the wifi drops after and there is no night staff.

great staff. location. breakfast excellent

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight

modern and clean room. great room service.

how convenient it was from the airport, i also enjoyed the spa amenities.

double windows keep all noise out and black out curtains are great pool sauna and steam and gym are also fab

the room was lovely and really nice having snacks and a mini bar but very pricey.

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

parking

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

prices of food and beverages in the bar are expensive.

great decoration + quick room service

were unable to use the pool because they had to shut it down due to someone probably having an accident inside it

food prices were far too high in the bar area

facilities were so clean, the pool and change room were fantastic and my husband loved the gym

find , pool is small but just right for kids

spa was awesome and food very lovely

kids enjoyed the swimming pool

parking is away from the property.

the hotels interior is stunning and there's lovely bar rooms and outdoor areas to sit

great breakfast, comfy bed,location to airport terminal, great bar and restaurant.

drinks in bar was good - beer not over priced

it is spacious, clean and comfortable, great breakfast & evening meals at the restaurant, and the staff are very helpful and friendly

great gym!

extended late check out to match flight, decent gym, so convenient for transit

very clean, convenient location, excellent service, excellent breakfast

s there a laundry service available or a laundromat nearby? i forgot to ask!

the lack of gym

cooked breakfast was lukewarm.

is not convenient as train stops and buses every 30 minutes which not great when travelling with kids

cabins are upstairs there s food in the bar right to canal

was our 3rd visit there it has everything you need and in a lovely spot nice and quiet and secure parking

easy parking and easy check in

free parking in the carpark was ideal

relaxed and very easy. parking . great location.

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can literally hear them all the time shouting

a spa or a massage facility would have been nice for tired travelers

i stayed for 2 nights with my husband and 3 young kids

the hotel also operates a 24 hour gym, which is wonderful for those who enjoy working out at ungodly hours

beds and we were allowed to check in early which was very helpful when travelling with kids

location was great for us with plenty of parking

parking was very easy, unlike the premier inn, where you have to park miles and then walk, get in a

good parking, good breakfast, before 6:30 in the morning the only noise in that place was birds chirping

house was well signposted from the main road and the driveway and parking area were spacious

staff are very friendly. breakfast was fresh and piping hot.plenty of parking

very safe parking if you have a nice car as

breakfast was great

nice 4star hotel, friendly and helpful staff, very good food including a really well cooked breakfast and a huge amount of self serve breakfast cereals, fruit and continental offerings

very cosy bed and beautiful dining area for evening meal and breakfast

plenty of parking space