the pool was children friendly

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

wifi connection could be better. tv apps dont work

ve been before i love the comfortable bed and room and use of spa area - breakfast is good

location cleanliness breakfast

staff offered to pay for our desserts as they felt embarrassed by the poor quality from the kitchen, but we

room, good breakfast with choices of good quality

00am one would expect the kitchen

the provision of ev charging was very much appreciated with space available each time i needed it

in a stunning location, staff were super friendly, room was amazing and super clean, and the room service food

was able to park over the road , but would have liked it made more obvious that parking was on street parking

the toilets in the bar could do with updating

none or very little car parking.

clean, good food brilliant breakfast. great staff

parking a few streets away

location close to wentworth for golf

superfast wifi for

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

played golf nearby and got a taxi as the website no parking at hotel

nice that there s a bar too and noticed there was room service for breakfast in bed

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

and i was happy i could get an extra bed at no cost since i was travelling with husband and two kids

wifi didn't work

onsite parking was good, staff very friendly and helpful, room was excellent.

noise from the pub, wifi was unstable.

also, the wifi didn't work in my room

room very nice, beds comfortable, very friendly staff. free car parking

wifi

was no free wifi, breakfast or evening meal although all three are advertised on the

good location with convenient on site parking

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

only gripe was that the bar food menu was somewhat limited and quite expensive, we normally wouldn't expect to

at exceptionally busy times another bar would be good, other than that it was all perfect.

no pool

listing on menu for room service could be better

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

hosts, comfy bed, easy parking, & good location, friendly dogs

i parked up and one of the dogs just circled my car barking at it for a solid 5 minutes the wifi didn t work

2 nice large rooms, both were clean and comfortable ample parking and good value for money staying in this

no wifi instructions given

loves the easy early check in all staff very polite

requested late check out until 1pm

facing river, facing town and there is room service

tried to contact reception multiple times after we checked in to find out if they did room service as we was

the wifi was fast and worked without problems

the beds were so comfortable and breakfast was great

clean and tidy very welcoming and a phenomenal breakfast very good value for money

guest for breakfast

hotel restaurant and bar areas all to the highest standard in cleanliness breakfast excellent evening dining

free wifi

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

there was a celebration in the bar but it didn't bother us, just added to a great evening

bed uncomfortable. wifi unattainable in the room

wifi was great too

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

very helpful and friendly staff, parking available outside

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

to locate and ideal for parking on the front of the property

but please improve your location instructions as sat nav took us to golf course

location was really nice. parking and easy to drive to.

plenty of car parking spaces

wifi was free but internet connection either non existent or very poor

easy to find, great location next to the racecourse with safe car parking. all round agreable.

i especially like the 24 hour gym, which i did not use this time but was pleased it was available to use if i

tiny and poorly explained that it s like a leisure centre in the way that the pool was full of kids

pet friendly rooms always stay with my dog

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

the charge for a dog could be cheaper and the charge for room service was a bit on the high side

the breakfast was good and the wifi worked very well

a spa or a massage facility would have been nice for tired travelers

free wifi

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

s a bit of a long walk especially with little kids

room service very expensive

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

perfect position and great breakfast

sadly did not have time to check out the gym

wifi connection superb, room spacious and well appointed. loved the walk-in shower we requested.

clean, good food and kids friendly

there was a very nice bar open late in the lobby for a drink before bed

cooked breakfast was lukewarm.

my kids went wild seeing it because they knew it out of videogame or something in the internet

accommodating to a late check out

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the

good location for heathrow. bed very comfy and linen clean. free parking. good value.

on others reviews we weren't expecting much of this place but actually there was ample parking, tea and coffee

good value for money, great location, free parking

very friendly bar staff and helpful

the wifi wasn't always great

limited car-parking nearby meant we had to park rather far along the street one

over 30 mins for breakfast after we ordered, apparently there were 5 chef s in the kitchen, i fail to see how

apart from bar being shut (10

breakfast very good

plenty to do and see for adults and kids

get yourself into the spa even if it's for a swim or to sit in the hot tub

swimming pool a little crowded, half the pool taken up with lessons

would be practical to have a plug socket by the bedside table the room service breakfast menu was not easily

room service at breakfast, and all the lovely facilities

staff were lovely spa facilities amazing decor beautiful

at the pool, spa, gym attendant was exceptionally helpful

swimming pool is great

staff, very helpful, lovely hotel, kids loved the pool

on weekend pool gets very busy and every guest is allowed but then it gets better after 6pm the kids are gone

clean & tidy & also had a guest laundry

wifi, seemed dark and run down.

the gym had everything ywe needed

good wifi

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

used their gym and washing facilities during our stay

small toys for the kids

the facilities are great: the bar, the restaurant and the gym are all perfectly clean and spacious

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the

were friendly, nice room and very quiet, firm beds, nice bar area, complementary massage and drink if you wanted

fine touches and the bed was so comfy, breakfast was very good quality and the staff very nice

fantastic breakfast, very accommodating travelling with a 5 year old

great decor, comfortable room and a wonderful breakfast

beautifully appointed and decorated rooms and wonderful staff. great bar and restaurant too!

breakfast was superb

wifi was very patchy and front reception staff didn t know how to fix it

difficult to get onto wifi-annoying

free wifi was working flawlessly

had to pay extra 20 for early check in as no where to leave suitcases

walls were thin, could hear family with small kids in next room

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

really comfortable, last minute late check out too which was really helpful. good location

room service very poor hag to keep phoning reception for items not made up at cleaning stage

breakfast was included in the price and was able to have this as room service at no extra cost

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

we spent an hour in the spa and had room service dinner

no wifi or nobody told me how to connect.

early check in, midday check out, proximity to t5, restaurant

the only thing missing was the shoe horn and laundry bag.

clean and really close to terminal 5 where we had to be for an early check in

told our kids (4 and 3) we were going to mexico

little american bar but nothing for kids to eat , and other restaurant was indian, great for me but had to order

it is amazing love the pool area rooms are spotless and the food is lovely

hotel was clean and a good gym room

pool bar closed at time of visit

wifi in room was

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

did early check in as i flew in from sydney

arrived from an overseas flight at 8am and hoped i might get an early check in

good location near heathrow. plenty of parking. large room and comfortable beds. good wifi.

clean room, nice bar area and considering right next to a runway very

i would recommend them including cash services and also having extra room services.

friendly staff, comfortable beds and pet friendly.

there was no room service

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

wifi, bar facilities, flight information, central location.

both our rooms (wife and mine, two kids in other room) looked they had been broken into several times (prior

everything and all staff members. good bar and food also.

staff at reception and room service were friendly and helpful

good laundry service

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

the sky bar does great food

location perfect for early check in at heathrow

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

great location - great rooms with great views, comfortable beds and a great bar on the roof.

we travelled with kids and requested the 2 rooms to be near one another, this wasn't possible, but they were

food in the restaurant is reasonably priced and nice, includes a kids menu

hotels), if rooms are available on arrival it would be nice to offer one instead of sat in the bar waiting for

got an early check in which was really helpful. can't fault the hotel or staff.

room service was expensive and not very nice

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

breakfast was very good evening meal excellent, clean friendly staff.

very kids friendly. the staff were amazing. the location is wonderful.

excellent location for next-day flight. breakfast great. room impeccable. staff excellent. 5*

great on site bar and

incredible value for money. excellent airport location. absolutely fantastic breakfast!

decent restaurants and bar next door and room service from the restaurant

great pet-friendly option. spacious, comfy and clean room.

wifi was slow.

close to airport and good restaurant, bar and outstanding breakfast!

we used the swimming pool every night

very well equipped gym, good pool, steam room, sauna

the playground for kids are amazing, with very thoughtful soft mat under

especially for families – the swimming pool was fantastic, and the soft play area kept the kids entertained

ample and very safe parking

the best part is parking is free

great breakfast options, and great dinner options with daily specials prepared by a fantastic catering

pet dog in guests room next door was barking a lot before bed time

meal in the restaurant was excellent rooms were clean and comfortable with good facilities parking was easy

i thought breakfast buffett was a bit poor expected more cereals for kids

i had room service both evenings and the service was prompt, friendly and the food excellent

heater didn't work in the first room we were in so needed to move, which was inconvenient as the kids had

we had to go out from the hotel for several hours rather than sit round with kids and leave our stuff

breakfast a bit expensive.

location/ convenience after getting off flight late in the evening with 3 young kids.

lower floor can be a bit noisey . school kids stayed. so not really fault

wifi very weak

nagement did say they'd requested it be seen to)

wifi wasn t working

a good strong shower and excellent wifi

room was spacious and bunk bed for the kids was really good solution

funky decor, the friendly staff, the pool and steam room

nice spa facilities and decent gym

the gym and pool facilities were quite nice as well

strong wifi

my room was spacious with a large, comfortable bed and free wifi

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

it also has a gym, pool and spa which are available to guests

there was no children's menu and had to pay full menu price for 3 kids

paying 252 for the hotel, not to be able to take my 3 kids into the swimming pool after a long transit on the

nice staff and room small gym

good wifi comfortable bed close to the airport good bus service

not much to do at the hotel for families, the only channel for kids was out of service

room service rather expensive

fact that dirty room service trays and contents remained outside rooms for most of the day

kids can play pool, ping pong, or giant jenga

rooms are good, bar area good, modern hotel with a young vibe

very cool vibe and games were great for the kids

air fresh in the lounge area, nice lounge, nice music, great gym, great style with pink and black combination,

very friendly the rooms where lovely u couldnt hear anyone else had a great night sleep and for a pet friendly

free wifi and breakfast is served early. good sound proofing as very near a flight path

the complimentary continental breakfast (should you opt for it / or if you pay for breakfast on the day) is

pet friendly so that ma what made us chose this hotel

of iron and ironing desk and hair dryer in every room (available at the demand in the reception), wifi

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

they allowed a little late check out if you need it really

clean space pod system to lhr early breakfast room service

their wifi connection is not great

kids loved

reception staff very nice friendly, did not even charge my slightly late check out

was clean and the gentleman at reception was very kind in allowing an early check in and he stored our luggage

very clean and very comfortable well looked after and the parking is excellent

wifi was good

staff made a lot of noise in the kitchen and corridor near my room

they switched my room so that i could have an early check in

he politely and diligently responded to my requests for room service

was very bad to much money for the room and not really friendly as i never got proper room service the worse

i politely requested different and was told they had issues with laundry so no more were available

well appointed room with ensuite bathroom and free wifi.

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

enjoyed the swimming pool

the bed and pool

the bed was comfy, staff were friendly especially the bar staff..

was clean and comfortable, staff where all friendly and helpful, spa facitiles was great and opened till late

took 1 hour to get and when received i should have never paid for was equivalent to a kids meal

wifi is really fast and really easy to get onto

no room service even covid almost end and they could do that in a safe manner

no room service, no house keeping

wifi did not work. there were some bugs in the washroom.

rooms clean and ready early for an early check in

room service person was excellent, friendly and made my request personal and very satisfying

great room service

we travelled with our pet and they were fantastic we ordered room service too ot was fab

and helping with an early check in too

gym facility could have been cleaner (especially the part with mat where one can also lie down).

of breakfast clean and tidy room attendant and friendly staff great location free parking

poor wifi caused me serious problems.

hotel, restaurant and bar are good value

the outside horse box bar was a great addition and took pressure off the indoor bar

the fireplace in the bar is a great place to sit in front of when chilly

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

excellent breakfast, good wifi

great bar & restaurant

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable

wonderful, traditional pet friendly pub and hotel

my phone got on the wifi ok but not my laptop.

weren't given the code for free wifi, fridges not working, sometimes the rooms were cleaned properly other days

chose to stay here because it was pet friendly but upon arrival we were informed that we should have notified

staff, good wifi, comfy bed, and a clean room (relatively close to heathrow)

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value

nice size tv with most english channels vending machine late check out for

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out

the wifi the room the area and the bed and shower it's just above basic but nice