wifi was a bit slow and the flower pot now has no dedicated parking.

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

parking a few streets away

was able to park over the road , but would have liked it made more obvious that parking was on street parking

the breakfast was superb

the staff were super helpful and friendly from the front desk team to the bar and dining

had everything we needed, ordered room service, arrived quickly and was tasty

the staff were amazing with my kids

the water in the swimming pool was very salty!

they didn t have room service , also the quality of the breakfast.

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

parking is awkward due to it been a smallplace

very helpful and friendly staff, parking available outside

location and cleanliness . free parking . near public transport

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

i could not access the wifi.

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

staff, especially the bar staff, cranio , gabriella and costas

would expect free wifi everywhere these days; it's actually charged for there

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

great stay and strong wifi

nice and room was decent size, everything was clean and was right next to airport tv was big and wifi had good

couldn t do own laundry and would have liked more tea selections

would be nice if they can provide a play area for young kids

dinner in the destination bar was lovely plus breakfast in restaurant very good

late check out for evening flight bathroom, rain shower, eco friendly products in pump bottles

restaurant and bar are first class and the bed was very comfortable

kids loved the christmas lights and decorations

sadly did not have time to check out the gym

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

cot and bunk bed for kids were set up prior to arrival

bed mattress sunk in the middle. kitchen extractor fans were noisy and ran all night.

in took ages because there was only one member of staff and room service wanted 10 to deliver soup and a

lovely grounds , parking, restaurant , staff and rooms

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but

staff, very helpful, lovely hotel, kids loved the pool

clean comfortable rooms, room service, convenient location

on weekend pool gets very busy and every guest is allowed but then it gets better after 6pm the kids are gone

pool was great room very enjoyable access to heathrow easy good value

kids being loud jumping in the pool but sorted very well

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

were friendly, nice room and very quiet, firm beds, nice bar area, complementary massage and drink if you wanted

the room service brought semi-cooked pizza and charged extra 5 euros for delivery :)

when i needed a hair dryer, room service did not answer.

available wifi, convenient to heathrow and the underground.

no wifi

free parking. restaurant on site. shower good, bed comfortable, way check in

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

only criticism - wifi is almost non existent and shower is very tiny, i

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

stayed for one night, food is amazing. beds very comfy. free sky and free wifi is always nice

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

sky tv most channels lovely view of the lake , room service

the peking facilities were excellent we arrived late at night and had no problems parking

convenient and secure parking

fst wifi, i got what i expected, cheap accommodation for one night, friendly staff

s no cutlery, bin and the kettle was really dirty but i went down to the bar and was assisted immediately

cramped & old accommodation. no wifi after the pub closed! only 1 small window so was very hot.

location and free parking

they give you wifi password but wifi not accessible in living area

staff very kindly allowed us an early check in since our allocated room was ready

location to t2/t3 for early flights. modern and clean rooms. great room service.

good wifi

my kids were carded for an alcoholic drink, even though they were having a dinner with their mother

hot shower, decent wifi 30mbit up and down following speedtest on 8th floor with max signal strength indicated

wifi was free but internet connection either non existent or very poor

the free wifi worked well

plenty of parking, helpful, cheerful staff, good mattress

lovely and quiet, good wifi, comfortable bed, good breakfast .

could not fault anything, handy for rail connection, parking.

the best part is parking is free

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

abused me while i already informed them late check out

late check out

should give favor for late check out they should not ask to pay 10/hour

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

nice that there s a bar too and noticed there was room service for breakfast in bed

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

food, cozy, service. nice room. decent size. room service option. online ordering.

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

the wifi didn t work - apparently there was a system problem with the supplier

lovely clean bar & restaurant with very good staff

bed uncomfortable. wifi unattainable in the room

great location, quiet, comfy, friendly staff, early check in.

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

location! perfect for getting to an early flight with little kids

were helpful as we had our flight cancelled and they assisted us with early check in

wifi was very patchy and front reception staff didn t know how to fix it

gave us complimentary early check in and a larger room than we'd booked to scomodate my mobility scooter

it's so narrow. i think it's fit for a business traveler which has no accompanied kids.

extra shout to urna for arranging and early check in

having to pay extra for hotel parking, and wifi in the rooms

wifi speed is pretty good

also my pet hate is when you pay for hotel accommodation and the have to pay to use the car-park - only a

the lovely magda on the bar was so kind to my son, teddy

the restaurant and bar downstairs were fun

room 5 has bad wifi

location near tp thorpe park and parking on site

also, the wifi didn't work in my room

noise from the pub, wifi was unstable.

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

really helpful staff and free super fast wifi

get on well with the wifi, used 4g instead

having on site parking for a plus point as i did not have to look any further

access great parking very helpful and friendly staff, room very clean nice bathroom just a nice place to stay

wifi was good

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

location, breakfast and bar were great

room quite small, weak wifi signal strength in particular room

i politely requested different and was told they had issues with laundry so no more were available

the staff were amazing, gym and pool awesome, room very good!

my room had poor wifi connection. to make it even worst the lte signal was very low.

great room service and housekeeping

friendly staff, clean, free wifi, pool, gym, sauna, restaurant were great

was clean and comfortable, staff where all friendly and helpful, spa facitiles was great and opened till late

lower floor can be a bit noisey . school kids stayed. so not really fault

well nothing really i went with kids and it was ok

mandeep was super helpful at the front desk with check in and early check in

location/ convenience after getting off flight late in the evening with 3 young kids.

i couldn t get wifi in my room but i was jetlagged anyway

we were weary from an overnight bus from scotland and were amazed to receive an early check in

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

they have a small gym which is well equipped and is perfect for a quick workout

a games space which is perfect for teenage kids

room was great, couch was already set up as a bed for our kids

wonderful breakfast, large choice & quite delicious

excellent location, staff and outside bar area. room was cosy and clean

breakfast was generous with great coffee

breakfast has so much choice

we had 3 kids: 5, 9 & 11

great location and the bar prices were very reasonable

parking was a bit hit and miss as was shared with spa and could be very busy during the day

wifi connection was awful

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

a room overlooking the laundry

no room service

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms

good location, late check out and great breakfast selection.

truly pet friendly

we love the hotel and the breakfast

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

great choice of food in the bar and restaurant

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

noisy restaurant. allowed kids to run around screaming.

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

lobby -great outdoor space with lots of places to sit dotted around the terrace -lovely spa/gym space (but you

hotel was clean and a good gym room

pool bar closed at time of visit

went above and beyond to make me happy and the staff in the sports bar were excellent even showing me how to

equipped gym, nice restaurants, lovely area around the swimming pool

beautiful, it had everything there. restaurants, spa and gym

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

friendly staff, fantastic gym and breakfast

swimming would have been great for the kids

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

wifi kept going down

shame there was no room service for breakfast

i had a particularly great chat with the bar manager, who was so friendly and made me feel right at home

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

room - the bathroom was boiling hot couldn t turn heat off opened the window the kitchen roof extractors were

the place had a lovely ambiance, and the girl behind the bar who served us drinks and our breakfast was very

there's an ev charging point, too

value for money, as it includes hot breakfast to order, free parking, good size room, with a working ac and

staff were very welcoming and friendly i was able to use the ev charging point which was a

we were surprised by the lovely touch of fresh flowers & petals on our bed for our anniversary lovely touch

it wasn t something they really had on their room service menu but they made sure i got them anyway

wifi was also not great as my computer firewall blocked it as unsafe

was superb and the bar and restaurant family friendly

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing

room service arrived really quickly

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

breakfast was excellent and good value for money

leisure, pool , sauna , steam

the gym area was adequate although lacked in nutritional supplements

full of kids

wifi was a bit intermittent.

the gym,restaurant and staff

the restaurant was excellent and breakfast superb

wifi didn't connect properly

the staff were super polite and friendly. i was offered complimentary late check out and parking

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

allowed early check in after a delayed and difficult long haul

location. room was really clean and wifi was okay.

room service was expensive and not very nice

great to have access to the gym prior to a long flight

is fairly small for 2 adults and 2 kids

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

staff were great with the kids and the breakfast was well cooked and endless

room service was worth ordering after long travel even for an additional 5, a beautiful

had a self laundry as well

my son would have liked a bigger gym with more weights.

huge apartment. fab gym and breakfast! so great.

it was quiet at night and the wifi worked well

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

there is also a laundry facility about three blocks away

and the drinks at the bar very reasonably priced

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

good wifi, all the normal amenities

moved into the hotel 2 days before we left london so we could take the kids to legoland

the bar closing earlier than midnight

location to london heathrow airport, staff was welcoming and really liked having the hotel bar and restaurant

whoever is doing the laundry is not drying the sheets completely so it smells like pee

not access parking via lift, and had to pay extra for parking - given the price kids had to pay for breakfast

room service delivery charges

spa was amazing although busy as glorious weather, evening meal was delicious and proximity to

there’s no swimming pool for the kids

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

just the view. wifi not working at all. food was expensive not valued for the money

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

the wifi the room the area and the bed and shower it's just above basic but nice

nice size tv with most english channels vending machine late check out for

the check-in is at 10am but you can request a late check out

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

great room service

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

the bar needs blinds of some kind as it was uncomfortably bright for staff and customers.

gym was even better than expected

hotel wifi system required our personal private information to get the wifi access

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

young lady running the bar etc when we arrived at the property was friendly and very helpful, sorted out our

i needed wifi because i was participating in online meetings. wifi was insufficient.

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable

weren't given the code for free wifi, fridges not working, sometimes the rooms were cleaned properly other days

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the

it was very easy to work from when needed as a desk and great wifi were included

complimentary upgrade, everything stocked in the room was free. room service was excellent

had room service and the meal was delicious

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

accommodated an early check in without a problem, location to terminal very good & pod transport efficient

kids loved

a little worn, but my kids loved it and the restaurant

no wifi instructions given

friendly staff and stayed in a cute little cabin with parking, a bit like a home away from home.

very secure and comfortable with private parking, cctv, electric gates

2 nice large rooms, both were clean and comfortable ample parking and good value for money staying in this

wifi didn't work

the wifi connection was very good and consistent; full coffee and tea making facilities in the room

room service at all-including housekeeping and no information about this

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was

room was above the bar which was very noisy, but we knew that when we booked so not a surprise

paying for the airport transportation and wifi.no breakfast included.

the room was clean and the wifi was wonderful

to get an early check in and late check out

to call room service for over half an hour, no answer

gym is outdated but it does the job (you don't want to run outside near an airport

little bit noise and check in on the bar on friday night

the wifi worked after the router had been rebooted

you get what are you paying for. wifi was good and free.

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

wifi signal was also great

staff = especially romanian lady- didnt catch her name but she was really good with the kids

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

continental breakfast complimentary (the pastries were fantastic

they also provide free breakfast

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

and wifi both worked ok

also requested help about wifi and the person i spoke to wasn't pleasant at all in his response

staff didn t start working in time, so had ti leave my properrty lockef in a kitchen

i liked the location and wifi which was fast

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

pleasent and friendly atmosphere. public bar was good.

frills but lovely people, clean linen, towels, hot shower, tv and free wi-fi and parking

free wifi reception excellent

free car parking

very clean, lots of parking and pool/gym are great.

i could not log on to the free wifi.

good wifi

i was charged 10 pounds extra for late check out at 2

free wifi

even gave me a late check out