wifi wasn t working

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi very weak

very pet friendly hotel and close to river for easy walks for them

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

the whole family came for a delicious meal, with a great kids menu

i thought breakfast buffett was a bit poor expected more cereals for kids

character building, plenty of secure parking

complimentary upgrade, everything stocked in the room was free. room service was excellent

wifi intermittent. only issue.

beautiful room and hotel! great breakfast and great bar too.

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

my phone got on the wifi ok but not my laptop.

good wifi available in room

they helped me with my suitcases,took care of my laundry and were very polite and helpful

tv, free wifi, quiet area, free parking next to hotel.

wifi didn t work tv didn t work either

all mirrors and glasses were filthy, dirty laundry on the corridors

great location, nice pool

we went to the gym which offers many machines and sport equipment

premises on approach looked grand with ample car parking, lovely grounds with supportive staff who were approachable

felt like a golf resort

the indoor swimming pool is highly relax for family with kids

good wifi

beds were very hard, wifi didn't work (phone signal really poor so needed wifi)

staff were very accommodating with early check in times and car parking

wifi didn t work and staff were not interested in fixing it

wifi did not work. there were some bugs in the washroom.

wasn't told it was right next to the rubbish collection and laundry truck pick up area

) and there was also a gym next door (which we didn't use lol), but it had technogym equipment, so i was very

water sampling in a public space for a gym/spa should be tested daily, (at most weekly) i suggested that the

a problem for us but there are no bars/shops etc nearby

beautiful grounds and building, kind and helpful staff. relaxing bar area.

i had a particularly great chat with the bar manager, who was so friendly and made me feel right at home

the restaurant and bar staff were exceptionally helpful, efficient and friendly.

plugs next to bed and removable shower head (both pet hates of mine when not provided

very close to the racecourse where i was going the following day! plenty of parking and a gym

good breakfast

i had a beautiful room, great gym, welcome spa facilities, and a short walk to local restaurants

facilities swimming hot tub and gym food was good in restaurant and nice room staff polite and

the leisure club and spa was also great, for me the pool and gym

wifi not set up on tv so had to reset each time to be able to watch netflix

wifi didn't work which impacted work.

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

beautiful location and hotel. staff very friendly and great with the kids

whirlpool and spa area were

there, the wedding party seemed to be from the essex area (judging by the accent) and let their kids (or

treat 2 nights away from kids, busy life etc

we stayed here with kids and really enjoyed our experience

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

be nice to have a bigger bar area.

the gentleman on reception was so helpful to assist me with an early check in

would have liked a bar fridge in the room.

nicely located with lovely views. spacious and comfortable suite. free wifi easily accessible.

ordered room service and it was lovely

nice hotel for single traveller with pet (or anyone of course)

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

were told room service was 24hrs and checked with the duty manager

no wifi connect in room 11

the staff at the hotel and bar where lovely and very helpful

), great location by the station and the room service food was amazing

though football on in bar we couldn't have been made to feel

not a lot of hotels in the area serve food, let alone offer the full menu as room service

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

wifi was unusable

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

close down the bar before midnight, which surprised me

comfortable beds, quiet room, good room service and facilities with attention to detail

easy to find with plenty of parking & very quiet,could you hear traffic

plenty of parking, helpful, cheerful staff, good mattress

lovely warm welcome, good size room with tv and free wifi, free parking

easy to find, great location next to the racecourse with safe car parking. all round agreable.

lovely and quiet, good wifi, comfortable bed, good breakfast .

it was great to have the excellent coffee and tea as well as a well stocked mini bar and snacks

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

location staff bar cleanliness

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

no phone signal and the wifi was extremely poor.

room was a great size everything was clean laundry was lovely and fresh

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is

the staff were terrific, they really tired to solve the wifi which we never were able to use

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

if you re sitting near the kitchen hatch, you will hear the kitchen staff shout service so id recommend

breakfast was beautiful and definitely set us up for the day

the wifi was not readily available and we ended up giving up on trying to connect

bar, restaurant and room exuded class and style

by the time i got to the bar about 2 minutes later there was a glass of cider waiting for me

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

bed uncomfortable. wifi unattainable in the room

the bar is busy, the noise can be a bit much as everyone is talking loudly

lovely clean bar & restaurant with very good staff

pleasant & comfortable room, but i did feel quite isolated, as access to the public ( bar and restaurant) areas

wifi worked well and i had all the usual facilities

lots of places for food nearby, and the bar downstairs is ok

wifi signal was also great

you get what are you paying for. wifi was good and free.

tv screens for sport room lovely and clean food was stunning breakfast was spot on too loads of parking

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

location close the heathrow with free parking, great food and nice pub below

patchy wifi

i had no need for wifi so i cannot comment on that

we then ordered room service so no need to even leave the room, a much needed

liked the bar area, restaurant and pool

the drinks in the mini bar were a little pricey

had to wait a while to be seated for breakfast and most of cooked breakfast was cold

was no availability to the spa as was all fill and 25 pp is a lot if you ask me

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

free coffee in the morning and breakfast if you wanted it

everything was ok apart from being asked to pay for the pet. early check in was great.

everything was ok apart from being asked to pay for the pet. early check in was great.

wifi power low in room but there was a net point in the hall with faster internet access.

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

wifi is annoying as you have to log in everytime with names and e-mail over and over again

free room service and the food was outstanding

parking not great

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the

staff were very helpful and late check out was perfect.

there is room service available until late

was clean and comfortable, staff where all friendly and helpful, spa facitiles was great and opened till late

unfortunately by the time i was shown a third room it was extremely late and i had to settle on a room that i

the room and spa facilities were excellent.

very good location, free parking and close to local shopping

london sw19 8np for 30 years unfortunately i m doing work to my property this friends off mine kids coming from

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service,

wifi was not great.

getting on to wifi.

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

wifi access didn t work - didn t need it so didn t follow up

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

wifi code displayed in the room - had to ask at reception

they switched my room so that i could have an early check in

clean and great parking

having on site parking for a plus point as i did not have to look any further

no breakfast but tea, coffee and fridge in room and communal kitchen for heating up food

was clean and the gentleman at reception was very kind in allowing an early check in and he stored our luggage

advertise the gym facilities at the hotel, no pictures on the website otherwise i would have brought my gym gear

holidayinn forgot to mention that there is a gym inside house, and ist ok, with

it was pretty good, we stayed as a family, very welcoming to us and the kids bed was also

clean, great facilities, easy check in and out, good breakfast and easy parking.

quiet and very clean wifi work well for my business activity coffee machine with pods was a nice

the breakfast had more choices it would be better

needs better breakfast more things

staff is very nice, the rooms are clean, free wifi, and the location is close to all facilities and amenities

was no air conditioning, there was a leak in the bathroom and the wifi wasn't strong enough in our room

breakfast was basic and no hot food offered. foyer is not very nice.

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

no lift and no proper bar ( vending machines)

good communication and the option of a car parking space

to locate and ideal for parking on the front of the property

excellent free wifi

only criticism - wifi is almost non existent and shower is very tiny, i

wifi connection

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

room was clean and well presented bed was very comfortable great off street car park at the rear bar staff very

the wifi is free and good speeds throughout the hotel

the room service was quick and efficient and affordable

did not use restaurant, bar, gym facilities but did like the small sitting areas around the ground floor

for kitchen (i think) came on at 6am and kept us awake

the hotel has its own bar and gym which are nice additions

well-equipped gym

were all excellent, the reception, bar and restaurant, very friendly, professional and welcoming, a great asset

the rooms are a good size, and the wifi works well

would have liked a pool or gym facilities. ideally just a hotel to relax.

gym wasn't up to standard limited menu for dinner

room service was excellent and not pricey at all

the best part is parking is free

the same breakfast everyday, not many warm food options

not great for young kids

i would love a squat rack in the gym

gym was well equipped too

told me when i made the reservation that they could put rooms next to each other since we had kids

the breakfast was a little expensive

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

pleasant stay. nice swimming pool. gym is also compact.

pool was great for the kids and room was comfortable

room 628 free wifi perfect

it s very clean and nice for the family to stay especially the kids

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service

pains to make sure there was enough food my vegetarian gluten intolerant daughter could have for breakfast

great pool and good little gym!

nice swimming pool and sauna

rooms are very cool even when it s 30 degrees outside and they have a reasonably priced mini bar at

self service laundry on the forth floor

little coffee/drink bar in reception for supplies

wifi was reliable

wifi wasnt stable

wifi was not used as too many personal details were wanted

helpful staff, delicious beers, huge breakfast, beautiful rooms, cozy beds and atmosperical bar space

choice and freshly cooked breakfast, good room service

we ordered room service when we arrived we was quick to arrive and tasty

ordered dinner from room service and it was absolutely delicious

courtyard level (below ground level) didn t have an cell reception but thankfully wifi was very reliable

loved the late check out

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

24hour access to the cutest gym

great facilities (gym, lounge area, kitchenette in room) and loved the fact it was a net zero hotel

was never told the wifi code and couldn't find it anywhere

wifi didn't work for me

place , we had drinks & food in bar which was excellent, staff were friendly & service was excellent, room was

loved the bar area

wifi signal poor, same with tv signal so couldn t watch anything, bed small - listing says

there is daily room service and a good wifi

in contact was attentive, kind and professional including receptionists (mat, nikoletta, elle), room service

there is daily room service and a good wifi

also, in our room, although we had a kitchenette, there were only 2 coffee bags for 4 days

it was very clean and we had a kitchenette as well as a balcony which we loved.

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very

friendly environment, safe for kids , free coffee machine at reception

got a room with a kitchen with lots of space

across the street from the hotel, this is very important for our family traveling with young kids

it wasn't convenient with two small kids