kids menu was great but huge portion sizes!

15h no linen from laundry, entering room at 16

the hotel also has other club members wasn't able to use the pool as there was an aqua aerobics class and we

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

premises on approach looked grand with ample car parking, lovely grounds with supportive staff who were approachable

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

wifi was a bit hit and miss

for an early check in and room was ready when i arrived at 11

pet dog in guests room next door was barking a lot before bed time

the 2 young staff serving at the bar and karen looked after my drinks and orders

i thought breakfast buffett was a bit poor expected more cereals for kids

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

wifi intermittent. only issue.

the wifi isnt the most securest and could be better but that is splitting hairs.

i primarily booked this hotel because i wanted wifi which worked well

it was very easy to work from when needed as a desk and great wifi were included

we had a 24 hr break from our own kids, so would have preferred to use the spa earlier as open to children from

upgrade, kept the bar open for the football, really friendly and helpful, spa was amazing, bed was super

i had a beautiful room, great gym, welcome spa facilities, and a short walk to local restaurants

the leisure club and spa was also great, for me the pool and gym

they also have a gym and swimming pool which other hotels in the area don't have

i loved the spa and swimming pools. good customer service from the front desk.

the wifi said

beautiful location and hotel. staff very friendly and great with the kids

a small gym but with good, modern equipment but the real winner was the breakfast - a huge and varied

room service was excellent and breakfast was really nice

i was charged 10 pounds extra for late check out at 2

good wifi connection

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

i didn t have time to use the wifi , so, no opinion about that

wifi didn t work tv didn t work either

early check in & late check out without charge

i had a particularly great chat with the bar manager, who was so friendly and made me feel right at home

m) we must ve had 4 different staff knock on the door to clean

was clean and inviting, bar area was clean and the staff where very friendly and accommodating

the bar reasonably priced, with good service

request a super deluxe room for 3 people- 1 adult and 2 kids

receptionist was not very friendly, didn t explain locations of the spa/gym area had to ask

no problems finding a parking space. good view from the room.

request a super deluxe room for 3 people- 1 adult and 2 kids

the water in swimming pool is too warm ( i feel it's above 32 degc) to swim

the wifi didn t work in my room at all and at one point the water was shut off without giving me

beds were very hard, wifi didn't work (phone signal really poor so needed wifi)

staff were very accommodating with early check in times and car parking

the wifi did not work

wifi didn t work when i had business meetings

we stayed here with kids and really enjoyed our experience

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

be nice to have a bigger bar area.

the gentleman on reception was so helpful to assist me with an early check in

would have liked a bar fridge in the room.

the staff were terrific, they really tired to solve the wifi which we never were able to use

good breakfast

continental breakfast complimentary (the pastries were fantastic

great bar on the ground floor

i thoroughly recommend trying the thai food from the bar downstairs

the staff at the hotel and bar where lovely and very helpful

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was

wifi didn't work, the room was hot and the a/c didn't help either (so avoid third floor rooms), no

the wifi was good, some material that my client needed to access for work from youtube and spotify was

though football on in bar we couldn't have been made to feel

they're also very pet friendly

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

pet friendly so that ma what made us chose this hotel

should give favor for late check out they should not ask to pay 10/hour

convenient location for access to twickenham. staff were great and allowed early check in.

the bed and pool

to be able to swim and go to the gym in tbe morning is a big add on

there is room service available until late

there's no laundry service.

the bed was comfy, staff were friendly especially the bar staff..

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

lovely, friendly staff & free parking if required

free parking

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

tv screens for sport room lovely and clean food was stunning breakfast was spot on too loads of parking

location, breakfast and bar were great

room quite small, weak wifi signal strength in particular room

wifi code displayed in the room - had to ask at reception

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

well appointed room with ensuite bathroom and free wifi.

very clean and very comfortable well looked after and the parking is excellent

safe to secure valuables the property was spotlessly clean with the added bonus of the use of the kitchen and

clean and great parking

was clean and the gentleman at reception was very kind in allowing an early check in and he stored our luggage

so friendly on reception place was so clean free parking

you get what are you paying for. wifi was good and free.

bar staff friendly and helpful, good pool table too

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably

wifi worked well and i had all the usual facilities

comfy bed and bar downstairs

location and cleanliness . free parking . near public transport

good wifi

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

parking was easy, some snacks and drinks available, everything you need for a short stop over

to locate and ideal for parking on the front of the property

because we had treatments then we used the pool etc for free and this hotel is definitely not for kids

little bigger, when we went down there was only one bed free, and no room in the hot tub and 5/6 kids splashing

the drinks in the mini bar were a little pricey

unfortunately kids cant use the pool.

was no availability to the spa as was all fill and 25 pp is a lot if you ask me

the best part is parking is free

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

good size tv if you need it and strong wifi signal

clean, good food brilliant breakfast. great staff

were very friendly, bar was lovely and cosy,room was really good , bed was comfortable, brekfast was excellent

wifi wasn't great. room did have faulty radiators (but they added a standalone heater before)

helpful staff at check in and when i asked for a late check out which was agreed to without charge

room service was excellent and not pricey at all

excellent every day room service, with replenishment of toiletries and bottles of water

the underfloor heating in the bathroom was a big plus and the breakfast was varied and plentiful

we liked the customer service..clean room and very good choice for breakfast.

our visit, very comfortable beds, very clean room, good breakfast, very pleasant and friendly staff we would

clean, great facilities, easy check in and out, good breakfast and easy parking.

wifi was spotty. connection did not stay during periods of the day.

gym could have been better pretty small and little clumsy

kids received complimentary treats.

location was really nice. parking and easy to drive to.

but please improve your location instructions as sat nav took us to golf course

parking for guests

location was excellent, room was quiet wifi was decent

plenty of car parking spaces

wifi did not work. breakfast not available at present.

wifi was great too

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture

there was a celebration in the bar but it didn't bother us, just added to a great evening

room was clean, and the wifi worked

car parking

by the time i got to the bar about 2 minutes later there was a glass of cider waiting for me

there was a lovely atmosphere in the bar and restaurant and the food was excellent

we needed parking and it was very easy to find nearby

breakfast very good

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

hotel was amazing the staff was great the pool was fantastic swimming under the star light so cool me and my

kids being loud jumping in the pool but sorted very well

the kids room was smells bad

also the spa facilities were perfect

friendly and helpful staff, good wifi

gym was well equipped too

our kids loved the bunk beds

honestly think of anything that was negative, we had a pleasant comfortable room with a modern kitchen for snacks

size rooms, excellent kitchen area

everything, all the staff at reception and kitchen were very kind.

location next to the tube, they allow early check in for 10 pounds

tv, beverages, iron and ironing board, fridge, safe and room service was available

available wifi, convenient to heathrow and the underground.

the restaurant and bar area were nice to relax in upon our return

wifi connection, nice evelyn & crabtree toiletries

spa and towels included ud83dude0c

kids loved the pool setting and

perfect breakfast! beautiful decorations!

pool was great for the kids and room was comfortable

amazing indoor pool, gym and extremely close to a sainsbury s. the view was an added bonus.

friendly staff , comfortable stay, lovely breakfast

had everything we needed, ordered room service, arrived quickly and was tasty

gym facilities are great

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped

good pool and gym facilities

car park reduced security, lost individuality after takeover, now becoming like a chain hotel, wifi difficult

phone and wifi osignal non existent

the hotel has a lovely bar and restaurant,and excellent service in every area

the room service meals were very nice

properly pet friendly, and very close to cannizaro park, which is a real gem

we had to go out from the hotel for several hours rather than sit round with kids and leave our stuff

good buffet breakfast

mandeep was super helpful at the front desk with check in and early check in

rooms very modern and clean, very good value for money. bar in the hotel too

noisy kids running up and down the hallway during the evening

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

wifi was unusable

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

comfortable beds, quiet room, good room service and facilities with attention to detail

room service: one order of fish and chips, no drink: 25 pounds

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

they now have a small indian restaurant and bar attached

he even agreed for a late check out upon my request

wifi was weak and the room could be cleaner

i did not like is the daily room service, as i was staying for a week i was expecting atleast they should change

the staff were friendly, and the bar area looked amazing

maybe could add something like a kids area to play and a playstation fifa football corner

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

a games space which is perfect for teenage kids

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

wifi not free. but not important

ich is offered on the hilton website but due to data issues we couldnt book

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

food in restaurant very good and so helpful that both bar and restaurant open late even on sunday evening

the bar and restaurant area without peer and must be seen to be believed

lacking information in the room eg wifi details or price list for mini bar.

location staff bar cleanliness

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

wifi was dreadful

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

no wifi

only criticism - wifi is almost non existent and shower is very tiny, i

free parking. restaurant on site. shower good, bed comfortable, way check in

good location with convenient on site parking

we had all our bags and two kids below 3

place had an unusual smell, a combination of wet laundry and incense(

kids can diner free with mom and dad

would be nice if they can provide a play area for young kids

the hotel has so much to offer, spa , gym, beautiful grounds, bar, restaurant, coffee

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

wifi connection superb, room spacious and well appointed. loved the walk-in shower we requested.

location near the terminal, comfortable bed, clean room, quick wifi, small fridge, iron, kettle

kids loved the christmas lights and decorations

pleasent and friendly atmosphere. public bar was good.

cheap for loaction and parking available

wifi didn't work

wifi password in room would mean we could socially distance and not ask for it

very clean, lots of parking and pool/gym are great.

it was worth it for what i paid, free car park, complimentary breakfast and fast wifi

lousy wifi reception throughout hotel

free parking

early check in clean room comfy bed

reat price plenty of parking

didn't like the 30 early check in fee

to say a big thank you to one of the staffs named hilda who accomodate me and my kids and gave us breakfast to

no ramps, limited area to eat with pets, limited food options.

stuff for our daughter and a mini bottle of wine for us, plus some electric candles and fake rose petals

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in ,

needs better breakfast more things

breakfast was basic and no hot food offered. foyer is not very nice.

the wifi was slow, difficult to access, there was no extra roll of toilet paper in the room,

no breakfast available as far as i could see.

the wifi was rubbish as well, in and out

r a fee)

gym is too small for me but would be sufficient for most

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

small but sufficient gym open 24hrs

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

the staff in the bar were very attentive and keen to please

staff, ordered room service didn't have to wait very long for the food which tasted

good laundry service

bed far too small for two adults

iron, ironing board, kettle and coffees, water etc, 24 hour room service

courtyard level (below ground level) didn t have an cell reception but thankfully wifi was very reliable

the room was great, the location is perfect and the surroundings excellent. nice gym .

is lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up

genuinely pet-friendly

i love that the studios have hardwood floors as carpets in hotels tend to gross me out