kids menu was great but huge portion sizes!

15h no linen from laundry, entering room at 16

the hotel also has other club members wasn't able to use the pool as there was an aqua aerobics class and we had other things planned for day

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

premises on approach looked grand with ample car parking, lovely grounds with supportive staff who were approachable and very professional, a good

the staff were incredibly accommodating from an early check in through to the evening close down

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the bar and breakfast area are beautifully decorated and the room was wonderful

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

we were allowed an early check in and we had to be somewhere in the early evening

we were given a very early check in which was wonderful as we had come off a long flight

breakfast, served in the bar was very good

free wifi choice for breakfast air conditioning.

the whole family came for a delicious meal, with a great kids menu

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

the leisure club and spa was also great, for me the pool and gym

a, gym & pool) and helpful staff

fab location, next to park. really great pool and facilities

great bar and lounge

we had a 24 hr break from our own kids, so would have preferred to use the spa earlier as open to children from 4

would have been nice to have had a slightly greater selection of cereals, jams and coffees at breakfast, but this is a minor point only

great location, staff very friendly and superb breakfast

breakfast was served quickly and was lovely, lots of choice too

no problems finding a parking space. good view from the room.

the bar and room service closed a little early

were on a night out in the bar downstairs, so perfect location for our trip

one signal really poor so needed wifi)

the wifi didn t work in my room at all and at one point the water was shut off without giving me

rooms clean and ready early for an early check in

the wifi connection was poor.

have loved a room where we could sit and relax there are lovely armchairs in the lobby and the breakfast room is available, but i do like to be able to sit and read or have a coffee in a nice

we stayed here with kids and really enjoyed our experience

would have liked a bar fridge in the room.

special mention to ala who made breakfast a pleasure

the free jazz music in the bar was not to my taste, but andre turned that too into 1 minute with sade adu

continental breakfast complimentary

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

e pastries were fantastic

the staff were terrific, they really tired to solve the wifi which we never were able to use

no information sheet or folder giving information about meal times, wifi etc no chair in room

wifi

comfy bed and bar downstairs

lots of places for food nearby, and the bar downstairs is ok

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

excellent wifi connection, and not too far from twickenham stadium

i was a little annoyed at the wifi there where loads of conditions and you could only use one site , all my data would also be

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

everything from the soaps to the furniture was modern and top quality free parking

property was easy to find and had access to buses and free parking

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

plenty of food at breakfast. central for shops, bank etc. good pubs.

should give favor for late check out they should not ask to pay 10/hour

everything was ok apart from being asked to pay for the pet. early check in was great.

wifi speed was good

of iron and ironing desk and hair dryer in every room

wifi, lived forniture, breakfast could have been better

little bigger, when we went down there was only one bed free, and no room in the hot tub and 5/6 kids splashing and jumping in the pool, would be nicer if it was bigger and towels were taken off

spent over 500 for two nights and i think breakfast should be included in the price.

wifi could have been better in the rooms

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee was also cold and we ended up having to wait hour and 10 mins for our food

enjoyed the swimming pool

over all the spa and the stuff we're all helpful

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

and room service is perfect

is free use of the gym with pool which is a great bonus

well appointed room with ensuite bathroom and free wifi.

rsonal preference) in the bathroom

well appointed room, good wifi

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow no kettle until i hd asked 3 times

lovely hidden gem with a bar downstairs to relax highly recommended

really helpful staff and free super fast wifi

wifi was good

no breakfast but tea, coffee and fridge in room and communal kitchen for heating up food

there was private parking in back and the wifi was decent and free

noise of the kitchen in the morning was phenomenal

late check out was readily granted upon request

gym was a let down

room service, car parking, terrace, soundproofing.

the food was good which we had lazy room service,which was

hotel and staff, breakfast was really good, what impressed us in the bathroom was a note to say if a guest forgot

phone and wifi osignal non existent

the bar

room service for food

more staff in bar and restaurant to attend to customers needs more attentively

the underfloor heating in the bathroom was a big plus and the breakfast was varied and plentiful

hotel isn't kids friendly and the first desk workers aren't pleasant

booked a room for myself my wife and two young kids

the gym was small with limited accessories but one can make it work

lots of kids booking cheap rooms to have partys and get drunk during lockdown

free wifi only if you give a lot of personal info to a third party provider

also the room service was really

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

the wifi works well in all areas

lovely and quiet, good wifi, comfortable bed, good breakfast .

could not fault anything, handy for rail connection, parking.

bathroom clean but needs a revamp soon. wifi connection varied.

location was excellent, room was quiet wifi was decent

i went to the bar and the lady there said i'd be able to order room service via the app

free wifi was a put off as it didn't work

limited options for room service and food after a certain time.

the wifi in the room we were in was weak but that may be to do with room location.

location staff bar cleanliness

ch as the gym) was great, and the breakfast was very good

ch as the gym) was great, and the breakfast was very good

also a gym and laundry facilities if needed

size rooms, excellent kitchen area

honestly think of anything that was negative, we had a pleasant comfortable room with a modern kitchen for snacks and coffee

lovely pool and gym

and great with the kids room was modern and had everything that was needed for a comfortable stay

receptionist and room service

loved this place, the pool and gym were to an amazing standard, staff were friendly and rooms we spotless

amazing indoor pool, gym and extremely close to a sainsbury s. the view was an added bonus.

wifi did not work. breakfast not available at present.

there was a celebration in the bar but it didn't bother us, just added to a great evening

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

bed uncomfortable. wifi unattainable in the room

the room had excellent facilities including a good coffee machine, tv and wifi

breakfast very good

the swan was in an ideal location, however, for visiting relatives and parking was straightforward, just across the road

few hiccups with wifi drop out but really minor and nothing to add here.

breakfast was amazing and we had a nice evening meal. wine prices were a little steep.

no laundry facilities or laundromat close by

was no laundry available so we had to go to one nearby

there is daily room service and a good wifi

good wifi and tv it also has a lot of power plugs i the room as well

wifi was weak and the room could be cleaner

no breakfast available as far as i could see.

was no air conditioning, there was a leak in the bathroom and the wifi wasn't strong enough in our room

great large rooms, modern bathroom breakfast was good.

breakfast was basic and no hot food offered. foyer is not very nice.

hotel has no bar and has a self service continental breakfast which is fine if its what you want

addition of swimming pool spa and gym is

breakfast

the customer service and room service were really friendly and professional

there was no chrome cross bar in cupboard so we could not hang our cloths up

could do with a bit more choice at breakfast

early check in to our room which was very much appreciated

late check out at

clean with good wifi speed

for those that needed to wash there was laundry facilities available

kids friendly location

swimming pool, small and full of kids

kids friendly

clean comfortable facilities, wonderful staff, great gym and leisure centre, great bar

excellent, extremely well soundproofed with a good blackout curtain, great bar and leisure/pool/spa facilities too

great pool and good little gym!

bar and vending machines if needed

the bathroom was clean with two towels, the wifi worked well, and the establishment was generally quite clean and well-maintained

in advance by 5 months and providing a reminder within a week, no arrangements were made for early check in which is disappointing, esp for people travelling from long distance and with kids

thank you :) *** i must mention the wifi was very good & free

bath road close to hounslow market and family rooms are good enough to accomodate 2 adults and 2 kids

breakfast freshly cooked very comfy bed plenty of parking spaces

lousy wifi reception throughout hotel

parking space and good breakfast

free car park free wifi checking desk staff very helpful breakfast good

and spacious rooms and good super fast wifi internet coverage

you can eat it in your room or in the bar downstairs

great location and car parking

wifi was on/off on the 2nd floor

getting on to wifi.

very good location, free parking and close to local shopping

the staff, the view from the hotel watching the planes come into land and take off, the free wifi

great staff...amazing bar and rooms.

a games space which is perfect for teenage kids

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult with check in at the bar

the games for the kids on the evening and the breakfast was fresh tasty and had something for everyone in the family

wifi not very good

there was wifi and. a tv also a heater because it for cold very quickly

free parking and tea and coffee facilities

the bar was great as well

clean beds, hot water, good parking