the pool was children friendly

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

wifi connection could be better. tv apps dont work

ve been before i love the comfortable bed and room and use of spa area - breakfast is good

location cleanliness breakfast

staff offered to pay for our desserts as they felt embarrassed by the poor quality from the kitchen, but we

room, good breakfast with choices of good quality

00am one would expect the kitchen

the provision of ev charging was very much appreciated with space available each time i needed it

in a stunning location, staff were super friendly, room was amazing and super clean, and the room service food

was able to park over the road , but would have liked it made more obvious that parking was on street parking

the toilets in the bar could do with updating

none or very little car parking.

clean, good food brilliant breakfast. great staff

parking a few streets away

comfortable beds and good bar and thai restaurant on site

was no free wifi, breakfast or evening meal although all three are advertised on the

lovely pub, plenty of parking, good for an overnight stay, friendly welcome

staff were friendly, nice location, parking

the bar and restaurant were excellent great food and great friendly company

the wifi didn t work - apparently there was a system problem with the supplier

there was a celebration in the bar but it didn't bother us, just added to a great evening

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

the room had excellent facilities including a good coffee machine, tv and wifi

lovely clean bar & restaurant with very good staff

great parking and friendly staff.

plenty of parking, helpful, cheerful staff, good mattress

plenty of car parking spaces

parking for guests

easy to find with plenty of parking & very quiet,could you hear traffic

breakfast was superb and the parking was good value, and there was a free 24 hours gym

gym, kids friendly

breakfast was fabulous especially since i m dairy/gluten free

a swimming pool was missing.

24h fitness gym

bought food via room service

no room service for breakfast was also a disappointment as we were going to a christening and didn

convenient and secure parking

was no room in the restaurant for guests to have dinner, all guests had to order room service due to christmas

excellent parking and wifi

very tidy and clean rooms. comfy bed. nice breakfast staff very friendly free parking

my phone connected to the wifi ok, but my laptop did not, and i am usually ok with pc,s.

room was very modern and comfortable and the bar was welcoming and cosy

bar, restaurant and room exuded class and style

i had a great meal and few drinks in the bar and wishes it was my local

room service order had a long delay, but this was obviously due to the world cup fever and can

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

wifi is a bit patchy depending what your room in, could do with some wifi extenders located so that

very nice pet friendly hotel with friendly staff

breakfast was a bit pricey but there was plenty of choice and no rush to finish

charged wrong amount for kids breakfast which i discovered by chance and then corrected

staff are brilliant - they allowed us early check in early and late check out

the option of well made porridge for breakfast.

lovely atmosphere in the bar

wifi

i had issues with the wifi (with my macbook)

our family room was really spacious and beds were soo comfortable:-) parking too

effective free wifi

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

room service very poor hag to keep phoning reception for items not made up at cleaning stage

we have the room with the mini bar fridge yet it was empty maybe i miss read.

food in 360 restaurant, plus we requested late checkout which was agreed

wifi was bad

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

location and cleanliness . free parking . near public transport

excellent free wifi

very helpful and friendly staff, parking available outside

parking could be an issue if full. hopefully they will get a fast car charger.

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

much noise at night except dogs barking, fan in room was nice, dan was friendly and showed us the wifi password

easy secure parking. close to shower room. help to get my case upstairs. wifi. hot shower.

friendly staff and stayed in a cute little cabin with parking, a bit like a home away from home.

safe parking

tried to contact reception multiple times after we checked in to find out if they did room service as we was

loves the easy early check in all staff very polite

it s not she said there is room service

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

com state 25 per pet

bar had a great atmosphere, location was perfect

couldn t connect it to wifi and so basically was pretty unusable

the breakfast was lovely and excellent value

location with ample parking on site and very friendly and helpful staff

very pet friendly hotel and close to river for easy walks for them

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

room was above the bar which was very noisy, but we knew that when we booked so not a surprise

were on a night out in the bar downstairs, so perfect location for our trip

wifi didn t work when i had business meetings

room service at all-including housekeeping and no information about this

not a room service for snacks especially late night

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

i got room service which was pretty good

bed was comfortable and room service was very nice.

all the others at the hilton at the bar and the server made my experience, almost enjoyable

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

best part that the reception helped for a late check out

had a late check out but this didn t seem to be conveyed to housekeeping as they kept knocking on the

breakfast need to be better

excellent breakfast excellent gym very clean and quiet

my kids went wild seeing it because they knew it out of videogame or something in the internet

gym was clean and useable

complimentary drink! massive comfy bed, nice shower, good wifi

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

restaurant and bar options

the food was good in both restaurants and we enjoyed the bar in the evening

rooms were spotless, and very comfortable, and food and breakfast superb, good quality

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

location, style, comfort, restaurant & bar downstairs, staff, value for money, pets allowed.

hotel restaurant and bar areas all to the highest standard in cleanliness breakfast excellent evening dining

the food was delicious and the bar drinks were excellent

very comfortable room , nice en-suite , good wifi , beautiful grounds

only booked a standard single, but it was spacious and comfortable and had everything needed

parking could be bigger

appreciated the room service and the parking

everything the kids loved it

the food and bar staff are

they give you wifi password but wifi not accessible in living area

also we had no wifi there

cramped & old accommodation. no wifi after the pub closed! only 1 small window so was very hot.

of parking, and really close to heathrow, bed linen crispy clean

we liked the pool facilities we liked the design

- room, sauna, gym, swimming pool, full english buffet breakfast, proximity to train/bus station

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were

everything especially the pizza in room service

arrived too late for dinner (9pm) and the kitchen had closed so i couldn't get food via room service

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

the room service did not bring the food and drinks on a tray

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the

it was very easy to work from when needed as a desk and great wifi were included

weren't given the code for free wifi, fridges not working, sometimes the rooms were cleaned properly other days

the gym was good for an airport hotel!!!

beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu,

kids friendly location

clean, nice gym, comfortable beds, welcoming staff.

kids friendly location

the outdoor spa was really relaxing

the restaurants are often booked so you have to order room service which is quite slow and they sometimes run

the spa facilities a great

outdoor pool had only just opened for the season and was a little chilly for my liking - thats it

the room, spa and the staff.

i was charged 10 pounds extra for late check out at 2

free wifi

tv, free wifi, quiet area, free parking next to hotel.

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

all mirrors and glasses were filthy, dirty laundry on the corridors

asked for an early check in and they were amazing my had my room ready asap

used the gym facility

to airport terminals, lovely facilities, quiet despite being at the airport, well appointed gym, welcoming and

the gym had everything ywe needed

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

should give favor for late check out they should not ask to pay 10/hour

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

they're also very pet friendly

no bar and bathroom facilities very small

early check in

location! perfect for getting to an early flight with little kids

the wifi is fast and easy to access

had to pay extra 20 for early check in as no where to leave suitcases

accessing the wifi was difficult for iphone

couldn t connect to their wifi

the best part is parking is free

there s a spotlessly clean quest kitchen with a fridge, microwave

clean, cozy, peaceful. friendly staff and lovely kitchen with a veranda. felt like home!

wifi was good

hotel easily accessible with good parking

was a huge bonus, rooms were very clean and the use of kitchen facilities was very helpful

small bar downstairs for that evening drink which also doubles as the breakfast area

wifi code displayed in the room - had to ask at reception

location, breakfast and bar were great

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

wifi access didn t work - didn t need it so didn t follow up

gym and swimming pool with saunas

the staff were amazing, gym and pool awesome, room very good!

) and to order room service you have to go to reception to pay

modern, access to golds gym, nice restaurant

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

the bathroom was clean with two towels, the wifi worked well, and the establishment was generally quite clean

only thing is that, wifi connection is not strong enough to use

lower floor can be a bit noisey . school kids stayed. so not really fault

location/ convenience after getting off flight late in the evening with 3 young kids.

we were offered an early check in for an extra 20 which we gladly accepted

good location, nearby pubs and restaurants, excellent wifi.

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

wifi in room 401

laundry carts being moved 10pm and 5am

most importantly, my dog was welcome in the bar by everybody from staff to other customers

breakfast was fantastic and it was nice to be greeted by a server with such a lovely smile so early

it was great that there was free parking also

enjoyed cocktails in the bar after dinner

breakfast was superb

egham and the king's arms was a great place to eat and drink, good value and friendly staff, the parking is easy

great staff...amazing bar and rooms.

very good room for the price - no additional charge for the late check out and parking was free!

tech issues when checking in delayed us a few minutes, and the wifi required creating an account, but otherwise

late in the day and may be this being close to airport, some flexibility should be provided for early check in

very helpful chap on check in, helped me book late check out and offered friendly chat!

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

to say a big thank you to one of the staffs named hilda who accomodate me and my kids and gave us breakfast to

stuff for our daughter and a mini bottle of wine for us, plus some electric candles and fake rose petals

basic just what we needed after long flight good late check out and early check in, also does day rate if

not 24 room service

the steak in the sports bar was very average

i incurred am additional fee from the hotel room service for eating utensils

spent 2 nights here (family with kids)

went above and beyond to make me happy and the staff in the sports bar were excellent even showing me how to

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

meals, bar and laundry expensive, but probably same as any other hotel in this

room service is delicious, and you re even given a complimentary bottle of water

wifi wasn't working in our room the night we stayed so we went down to the bar and did our online

bed far too small for two adults

breakfast was excellent, gym was fully loaded. great bars and very good staff.

location perfect for early check in at heathrow

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

that evening i ate a very tasty burger via room service

the spa was a bit small for the size of the hotel

i come for the amazing gym and spa before and after my flights.

beautiful property, accessible location. access to spa made it perfect.

not much to do for bored kids but luckily there was a mc donald's opposite so would get them food they would

the flexibility of the spa staff is definitely improvable.

everything got late check out every one happy and helpful nice atmosphere

we had an amazing stay. the breakfast package is a definite must!

kids tv channels did not work and took 2 hours to unsuccessfully resolve

maybe improve the gym facilites... need some heavier dumbells and more weight plates.

room, very comfortable bed, good wifi, big shower, friendly staff and easy to get to from the airport, close to

late check out via genius - breakfast very nice.

of the spa staff seemed to be very sad and unable to function as a result

the room was very comfortable and the gym, whilst small, was adequate

the spa was giving away the prettiest cupcakes i ve ever seen

min before we got our dinner: a mini pizza and salad, which was rough with two hungry and tired kids

pool area was great for the kids

room was spacious and bunk bed for the kids was really good solution

leisure, pool , sauna , steam

were unable to use the pool because they had to shut it down due to someone probably having an accident inside

nearly midnight for absolutely ages and the entire hotel had to evacuate, had to get my sleeping kids out of

very comfy bed. food in bar excellent. very good experience

with kids in the car after a long flight, and it being late night we had to pay a lot extra for an

they also accommodated our early check in free of charge

took great care of my kids and i during this peculiar season

great food, particularly the room service dinner we had and the buffet breakfast

breakfast was very good. all staff were extremely helpful.

very kids friendly. the staff were amazing. the location is wonderful.

lovely staff at the evening restaurant and at breakfast

very helpful as i was traveling with my elderly grandparents and young kids

there was a mini kitchen with all amenities stocked.

great value, lovely room, great bathroom, nice breakfast, late checkout

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

had a self laundry as well

it was good to have rooms that connect for the kids

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

comfort & privacy. the wifi didn t disappoint.

great value awsome wifi and good breakfast

there is also a laundry facility about three blocks away

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service

free wifi with good strength was available throughout hotel

it was our wedding anniversary and they made the bed up with rose petals and turned the towels into swans

would have been nice to have had a slightly greater selection of cereals, jams and coffees at breakfast, but

having to give my personal details for the wifi

the property itself very beautiful and parking is nice easy.