slow wifi

the following morning and they were so accommodating to my partner and my parents, allowing a late check out,

easy to get to. easy to check in and find our room. parking avaliable

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to

staff were very accommodating and brought a cot for my daughter when asked if they had one, breakfast is included

good location convenience of kitchen use

wifi wasn't consistent

needed more parking places

the shared kitchen was well equipped and a nice extra that you could make your own breakfast with the supplied

very friendly, welcoming, takes pride in his work place and home, excellent facilities and kitchen

wifi was poor and no parking (even for blue badge holders)

and combination oven which is good as i always travel with fresh milk and actimels/kefir for breakfast

very good selection for breakfast. nice amenities in room like fridge and microwave.

more variety with breakfast

response of enquiry about wifi problem through whatsapp as told to do so by staff at check-in counter

would have liked more information about the on-site restaurant and bar such as the opening times, and what time

breakfast was excellent, staff friendly and helpful

breakfast price

breakfast was good & sat at window looking out at the view was pleasant while having my start a the

also staff member in the upstairs bar was away from the bar sitting casually on his mobile and keep me waiting

wifi did not work. there were some bugs in the washroom.

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with

good wifi

no room service, no house keeping

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was

we needed parking and it was very easy to find nearby

good breakfast helpful staff good wifi convenient for station

later when we asked where the breakfast was he checked and there had been a problem in the kitchen without us

value for money, as it includes hot breakfast to order, free parking, good size room, with a working ac and

atmosphere in the bar in the evening whilst having dinner, staff were excellent

m) we must ve had 4 different staff knock on the door to clean

the bar reasonably priced, with good service

breakfast was excellent

also kids meals on the food menu were ridiculously over priced

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

the wifi is awful, near non-existent. 4g and 5g indoors is near impossible also. extremely poor.

a lot apart from not a lot of notice about room service at night time, but apart from that was overly all good

pale ale from the golf club bar was flat and too cold - undrinkable

cost of the drinks in the bar were expensive and the room could have had more coffee pods/milk to save a trip

the cleanness of the place free parking breakfast including in the price

bathroom clean but needs a revamp soon. wifi connection varied.

lovely and quiet, good wifi, comfortable bed, good breakfast .

for me with my stick) to the high street with shops and restaurants plus loads of on site parking including

lots of parking

but please improve your location instructions as sat nav took us to golf course

wifi didn t work tv didn t work either

good wifi available in room

i could not log on to the free wifi.

good wifi

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

wifi did not work. breakfast not available at present.

room was clean, and the wifi worked

the room had excellent facilities including a good coffee machine, tv and wifi

great location, quiet, comfy, friendly staff, early check in.

lovely clean bar & restaurant with very good staff

free parking was a bonus too

i ordered it as room service, and it was well presented

wifi wasnt secure

easy parking

decorated and morden, the staff was really accommodating they went out if their way to give us an early check

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really

breakfast was as great and food at the pub for dinner was also fantastic

very pet friendly , nice welcoming bar .

staff were lovely, from entering the hotel, the food service, the bar service, the room service everything was

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

i primarily booked this hotel because i wanted wifi which worked well

good wifi

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable

wonderful, traditional pet friendly pub and hotel

wifi not a full service

good selection of wines and ales which were well kept by the bar team

beautiful view of the church, cosy bar and excellent restaurant

wifi worked well and a bottle of water was waiting for us on arrival

wonderful typical british 16th century inn, complete with creaking fireplace, cozy bedroom, uneven wooden floors

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

we arrived late with 3 kids no room service or even crisps in

beautiful surroundings, fab pool and gym

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

it was our wedding anniversary and they made the bed up with rose petals and turned the towels into swans

staff, bedroom was top notch very clean and tidy and free parking

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

the hotel has a lovely bar and restaurant,and excellent service in every area

wifi see above

room was ok and the duble bed was large but not large enough to share it with 2 kids as the hotel failed to

no phone signal had to go outside to make calls wifi very poor impossible to do business

only criticism - wifi is almost non existent and shower is very tiny, i

wifi connection

bar area could do with a lick of paint but it s not untidy and almost adds to its charm in a way

was no free wifi, breakfast or evening meal although all three are advertised on the

great parking and close to shops and restaurants

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

free wifi only if you give a lot of personal info to a third party provider

and they had room service

comfortable beds, quiet room, good room service and facilities with attention to detail

room service was lovely polite and helpful, so was reception staff

downside is the wifi and 4g availability were a bit tricky

wifi was dreadful

no phone signal and the wifi was extremely poor.

super comfy bed, brilliantly stocked mini bar and great location with fab restaurants and shops right outside

a bit noisy from bar next door

wifi was on/off on the 2nd floor

staff, breakfast and secured parking

very good location with on site parking

the free parking was an amazing bonus

nice comfortable hotel with free secure parking. breakfast is good ud83dudc4cud83cudffd

had to go disturb kitchen staff to ask if any more food arriving

* very good room service curry for 10

to the hotel for the quality of services offered, no queuing, very clean rooms and with excellent room service

the room service were all nice and professional too

room service was prompt

great place for kids they loved the pool and box hill

book early check in

a convenient location, room was massive, super comfy, room was a amazing and the lounge and bar were lovely

where not there long enough to really comment great location for the british masters golf

bed, tv, wifi, location

my husband and i felt comfortable in our room, and breakfast was excellent ud83dudc4dud83cudffd we'll come

staff brilliant nothing to much trouble breakfast lovely

smart hotel lobby, with lounge, bar and restaurant

excellent breakfast and really friendly staff

location right on the thames, great spa and gym facilities

bar looked nice- family friendly

cosy bar/lounge area and great swimming pool which guests can use

wifi in the room, reported on day one and not fixed during stay

the playground for kids are amazing, with very thoughtful soft mat under

the room was unbelievable, ordered room service quite late, the food was great and staff very accommodating

great staff, great breakfast, great rooms you cant go wrong

also i ask for late check out and got disturb by 3 room service saying need to clean your room even after

room had two large beds, but my kids are quite big now and both genders, so an option for separate beds would

breakfast was amazing and june was lovely and helpful

location for airport travel clean and tidy plenty of parking and balcony for the room

handy parking, comfy + spacious room, moderate price

rooms are very dated and tired. wifi did not work.

there was no phone in the room and no functioning kitchen

breakfast was good and tasty

small issue with the laundry which was eventually positively solved

great breakfast, plenty of parking places, great stuff

breakfast week day 6am - 9:30am check in after 3pm, check out by 11:00am plenty of parking

room service was poor

there is a bar you can sit in, it's when you come in on the right, reception desk on the left

there were tea and coffee making facilities and free wifi (see below)

plenty parking great food and beer was good well kept

location, plenty of parking

surroundings plenty of parking traditional pub - cozy and amazing staff- friendly, welcoming and

room and large comfortable bed, large bathroom with bath, great bar and restaurant food was very good, parking

little coffee/drink bar in reception for supplies

really fast wifi, friendly staff, comfy bed, short walk from tube

bus to the metro, it will be more comfortable if you don't have a car, or just travelling with kids

probably that it didn't have a bar but that was alright

i stayed with my 2 kids and felt very safe

the use of the wifi, kitchen, tv, own fridge

very handy to have the little kitchen in the room

the wifi speed was excellent.

the wifi was not working and i didnt get any answer on my mails, had to call booking.com agency

room was just the right size for a weekend stay, with the kitchen having all the amenities we needed

wifi kept failing which was a pain because the mobile signal is choppy

have been a little more clear regarding whether there was room service over the christmas period in advance

the bar was a bit small maybe need another

restaurant didn't open until 7pm so we were restricted to having dinner in the bar (with young kids who couldn

room service breakfast was cold and returned

only criticism was we were in room 5 above the bar and the speakers are in the ceiling of the bar which gave us

real coffee at breakfast is essential!

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

wifi, its free but doesnt work well, and 4g was intermittent

no wifi in room. couldn't use kettle because of rust. received no housekeeping/clean towels.

bar and dining room downstairs

clean , it was very adequate for what we needed, we were offered 10pc off the drinks at the bar i would definitely

free parking brilliant

wifi kept glitching sometimes

wifi has decent speed, stable connection

no wifi even though it says its available - password didn't work

single room has a lovely kitchenette and a private bathroom, bed is comfortable, they supply 24 hour hot water

kitchen sink is a bit blocked, after pouring boiled water the blockage gets less

wifi speed is slow

guests are expected to park at a distant car park and walk back with their luggage and kids, which is very

rooms were neat and clean location is good wifi was good

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

was staying 4 nights i sleep well, room wery clean staff wery good werry good breakfast i will come again january

wifi was really weak. i could not connect to wifi from my room.

parking easy

room size, ac, beds, parking

free parking

parking & location

the kitchenette was dissapointing as there were no utensils, plates or cooking equipment

free wifi didn t reach my room on laptop or phone

run down, shower door hanging off, shower hanging off, rude ignorant staff, no bar even though they advertise

wifi didnt work in my room 16 but i think other room is ok...

com there no restaurant nor bar as was advertised on the site i could not wait for day light to get out never

the staff were helpful, and the room and wifi satisfactory

very clean, easy to get to, room service was great and parking was easy

bathroom a bit outdated and spa facilities lacking but for the price you cant

they describe the hotel as pet friendly yet i was charged an extra 40 for my dog, a tiny miniature dachshund

hotel charge for our pet

the room service information via the smart tv remote was too complex to use

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking

flexibility even when rooms were available to allow early check in

the wifi speed is very good

here for two nights with 2 kids

very clean and comfortable bedding clean water and good wifi

manoj was a great host & we recommend the waffles! my kids loved there

tv channels for kids was not working they get bored but it is fine

the food from the kitchen was fresh and mr manoj and maria-aan

we stayed in the hotel with 3 kids (11, 13 and 14) and 3

the kitchen staff was very kind and helpful, especially manoj

parking is hard to find a space around the pub

wifi could be better, especially as 5g is non-existent and 4g only received one bar

the toilets in the bar could do with updating

was able to park over the road , but would have liked it made more obvious that parking was on street parking

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

chilled in the pool and sauna after an intense hot day at thorpe park

the ability to order food until 11pm and use of the spa area.

wifi was poor. i had to use 4g

had everything we needed, ordered room service, arrived quickly and was tasty

the countryside setting and spa facilities and gym.

pool and spa were superb, and the staff who sorted my bespoke room service were fantastic

we had a 24 hr break from our own kids, so would have preferred to use the spa earlier as open to children from

and everyone else i met from the reception to the room cleaning to the gym / spa maintenance were all welcoming

they also have a gym and swimming pool which other hotels in the area don't have

very crowded at times (especially during family time in the pool when all the grown-ups without kids would go

amenities such as bar, restaurant, pool access and gym represented

the restaurant and bar service was top notch

wifi was virtually non existent in our room

in the main bar area were very slow to serve, we had to leave without our appetisers as they took over 3/4 hour

was very unhappy when using the “spa” as it was a cold swimming pool full of kids and no “hydrotherapy

intermittent wifi and no shelf at the side of the bed

was as expected however i don't know why there would be a paid wifi and the closed glass instead of actual

said there was free wifi. had to pay for it when arrived

windows that can be opened , and some free wifi

no complimentary wifi, it s 2018 after all

there is parking on site (tho' you have to pay)

room service did not happen as the night staff didn t collect our card from the door

was told room service for drinks would be 7, which seemed steep so went to

fast wifi

sat down in the bar, we noticed for 30-45 minutes the tables was full

the provision of ev charging was very much appreciated with space available each time i needed it

a great touch that santa came to the table to meet the kids

also, the waiting staff informed us that there was no point taking our order yet, as the kitchen was

room, good breakfast with choices of good quality

lovely grounds , parking, restaurant , staff and rooms

all day breakfast, toaster, wifi and the staff. plus free parking.

loved the idea of it having a gym area with the right amount of modern equipment

in a room by the entrance, and could hear a lot of people coming and going, talking, laughing, kids squealing

well laid out room all day access to breakfast not too far from the station-15 min walk laundry boxpark and

they even had a shop on site, plus gym and laundry facilities