lack of wifi

arrived late evening and there is no restaurant, pub or room service available for a meal or snack

professional staff, excellent amenities, good parking facilities, friendly, lovely atmosphere.

the cleanness of the place free parking breakfast including in the price

breakfast was excellent quality and the service was quick and efficient in the clubhouse for both

room service, clean sheets, and towels

great location, comfortable room, excellent restaurant, great breakfast.

no breakfast provided despite being booked - kitchen closed

place was ideally situated for where i needed to be. easy to find. lots of parking available.

there is 24hr room service

great breakfast, plenty of parking places, great stuff

food really nice, from bar menu

small issue with the laundry which was eventually positively solved

the wifi in our room was poor and kept dropping out.

bar convenient and served us a delicious sandwich and salad

very clean. lovely staff breakfast was lovely

small room for three people and no laundry service

breakfast was perfect and the staff were very friendly and helpful

the location was excellent. the checkin and out were smooth. wifi and breakfast were great.

staff were so friendly, they were also really good with our kids

there were very few sockets, and wifi in the rooms needs a different password to that in the pub so that would

parking area

no breakfast option poor wifi

first we found the bar staff to be vague and inattentive but then we met lucy, the assistant manager who could

large room with proper bath, plenty of parking, lovely view over the cricket pitch and strong wifi

restaurant didn't open until 7pm so we were restricted to having dinner in the bar (with young kids who couldn

room service breakfast was cold and returned

free wi-fi is useless and unusable. gym is a bit tired.

feedback rather than any grievance, price could be better and when room service brings food to the room, i would

due to the new restrictions there was no room service after 10pm which was completely fine but there was no

no public transit access but did have parking!

friendly staff, brilliant health centre, good kids entertainment in area nearby, great afternoon

room service breakfast for 2 served on 1 tray and some items missing for 2 (butter, only 1 juice)

places to unwind and relax with a spa nearby too

pool/

the self service breakfast kitchen could do with a little upgrade.

room was spotlessly clean as were the shared kitchen facilities

one kitchen with all the other quest, at least each corridor should have their own kitchen and the time

parking

beds, high speed wifi, nice breakfast in shared kitchen, friendly staff and onsite free parking

we had a small issue with a fireplace of the room, and they addressed it immediately

a teeny gripe regarding the wifi

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

no room service, no in room dining.

wifi in the whole place

the breakfast had a lot of

to hang your clothes, lamp next to the bed as well as possibility to charge your mobile, wifi was working well

had a few beers in the bar on sunday and the barman was great very friendly

breakfast price

also staff member in the upstairs bar was away from the bar sitting casually on his mobile and keep me waiting

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

excellent rooms, comfortable beds, blackout curtains and the ability to take your pet

monotonous for those who stay longer, pancakes, muffins and waffles would have been nice for d kids

the ev charger was not working

no power for one whole day, no backup power provided, no wifi, no emergency lights

with wifi and tv

staff took a long tome to clear room service that was left in the hall!

i was upgraded to a room with a balcony and was given an late check out with no extra

surprisingly expansive hotel with a good feel in a good location and the kids loved the pool

very tasty cooked breakfast, good wifi

great parking close to the hotel

choice for breakfast

excellent location, reasonable price, great breakfast

lovely breakfast

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

parking is easy to find and is for people staying at the duke s head which is great

i ordered it as room service, and it was well presented

free parking was a bonus too

parking on the premises is great

food was very good friendly staff, great parking

breakfast in the large and beautiful venue location of the hotel.

room service for food no indication of what time its available up until, went to order something

were very welcoming and polite and the rooms were clean well decorated and comfortable we had room service and

to the hotel for the quality of services offered, no queuing, very clean rooms and with excellent room service

for our room, and we never received it and had to go down and ask again in the reception and kitchen

staff brilliant nothing to much trouble breakfast lovely

my room smelt of smoke and no one answered my room service call

my husband and i felt comfortable in our room, and breakfast was excellent ud83dudc4dud83cudffd we'll come

excellent breakfast and really friendly staff

could not get wifi to work on my first night

only down side is parking which you need to book

decent shower, wifi, comfy large bed and everything very clean

great central location. comfortable well equipped bedroom, good parking.

very cosy room. friendly staff. nice bar area. great breakfast.

there is parking on site (tho' you have to pay)

clean comfy. excellent breakfast good service

curry room service was very poor

did not to have breakfast but had a evening meal room service was lovelyud83dude42.

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both

breakfast was good beautiful

several other issues but again, for a last minute booking right next to the airport with parking, for 35,

member of staff gave us a discount for the lack of wifi due to a technical problem with their connection

we expected, with a guy on reception that obviously didn’t want to be there, we just made the kids share

was great as a twin and you can park whilst you are away for a fraction of the cost of airport parking at gatwick

very good wifi

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

were spacious, clean and tastefully decorated

room service was great, and so was breakfast

terrible room service option and food wasn t great

gym closed too early, no spa treatments

head clamp to wall bar broken tv picture continually breaking up - even on mainstream channels although clean,

the shower had good pressure, the bed was clean and well made, room was clean, free parking, early check in,

run down, shower door hanging off, shower hanging off, rude ignorant staff, no bar even though they advertise

free parking and free wifi, although i didnt use on this occasion

com there no restaurant nor bar as was advertised on the site i could not wait for day light to get out never

we could not stay for breakfast as had to leave by 8 to catch train and too early for breakfast

breakfast was a let down, bacon was like cardboard

breakfast was excellent with a very good choice from the menu

breakfast earlier on sunday

little gem of a hotel, staff very helpful and the manager personally served an excellent breakfast

early check in was possible (for one room, which was appreciated)

wifi speed is slow

he let us make late check out even though the hotel was very busy and fully booked

wifi is up and down, and not very fast even at any time.

didnt expect there is a kitchen,quite and its too big for two people,im planning to book for xmas eve till 27

the bar ran out of many items, and a delivery never arrived

was staying 4 nights i sleep well, room wery clean staff wery good werry good breakfast i will come again january

i would have liked the room to be a little cheaper and the wifi to be stronger

very clean apartment with all the perks eg wifi tv etc

the residents bar was cosy and did good bar food

flexibility even when rooms were available to allow early check in

i guess i have a tale to tell my kids (head to the negatives

i requested early check in if possible which i was given :)

early check in abailable also which was

excellent room. excellent service. excellent wifi

said there was free wifi. had to pay for it when arrived

wifi and ac not working

paid wifi

intermittent wifi and no shelf at the side of the bed

wifi was extra

i didn t find the wifi too great.

breakfast staff was very helpful

manoj was a great host & we recommend the waffles! my kids loved there

staff member sorted my phone out for me as couldnt do the wifi myself

wifi

only there short time arrived 10 pm showerd slept well had breakfast then off

my kids room wasn't very clean shower in our bathroom did attach to

has a bunk bed for the kids whose ladder was held together with cable ties

rooms have everything you need - bathroom, wifi, cable tv

the owners gave me the remote for the tv in the bar and left me to it

loved that the england game was playing in the little bar area when we arrived

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

the single room is by the laundry and they start the machines really early

comfortable rooms with free wifi. lovely breakfast. friendly staff. great location.

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

the staff, particularly romans, nina and andre gave excellent customer service and our breakfast could not be

a spotlessly clean, comfortable hotel with lovely bar area and friendly staff

had requested an early check in and they were able to do that for me

room service (food not

kids eat free during dining with the adult purchase of a meal comfortable room with air con and

room was very modern and comfortable and the bar was welcoming and cosy

apart from bar being shut (10

the wifi was not readily available and we ended up giving up on trying to connect

very tidy and clean rooms. comfy bed. nice breakfast staff very friendly free parking

wifi was erratic to say the least

room size, ac, beds, parking

parking & location

free parking

kitchen sink didn't have a plug for washing up so we improvised

the kitchenette was dissapointing as there were no utensils, plates or cooking equipment

and wide selection of breakfasts, in dedicated kitchen area with table and well stocked fridge

the site is pet

couldn't get wifi to

cute little b n b near to airport. wifi was great, bed comfy.

wifi worked well

wonderful shower experience great wifi easy parking ( make sure you register at reception) good vegan options

this could have also had alittle more wow factor with a gym or spa facility

i had a tough day and having a drink by the fireplace made me feel much happier

also the connection to the wifi was spotty because of the room location most of the time there was no connection

were way up hard for the children, kids didn t sleep, and sky light made noises all night

the wifi didn t work in my room at all and at one point the water was shut off without giving me

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with

wifi didn t work and staff were not interested in fixing it

very clean , great location and nice bar downstairs.

no room service even covid almost end and they could do that in a safe manner

parking availability was great

loved the hotel even the gym although not used a great facility to have

got wifi password, key entry code the morning before my arrival

hash browns at breakfast, however i quickly realised that it s more a cereal and toast kinda kitchen, which

clean modern organised also they have a lot of options for breakfast

the next morning me and my kids went to check our bags for the flight 3 hrs before at 7 am

we had an early check in around 0500 to that end we couldn't take advantage of the full breakfast

evvening in the gym followed by a breckfast available fron 04:00 hours for those very early

the gym

wifi

no service charge for room service.

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

good breakfast, efficient and friendly staff, car parking, good location

room service chips great but bread was far from fresh so sandwich poor and not eaten

ate dinner, breakfast and a carvery lunch in the hotel

could do with better signage from shuttle. had to really look for entrance to hotel.

was most responsive to my many request including for an early check in

breakfast was fab, the food actually has flavour and a great choice

not well signed when you get off the shuttle from south terminal

quiet and good but small gym. fast wifi.

great location, quiet, comfy, friendly staff, early check in.

room was clean, and the wifi worked

for guests who are staying, the albert arms offer a complimentary drink at the bar which was a very kind gesture

wifi was great too

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

the free wifi worked well

but please improve your location instructions as sat nav took us to golf course

location was excellent, room was quiet wifi was decent

easy to find with plenty of parking & very quiet,could you hear traffic

location for a sandown park event, plenty of free parking and free wifi without a complicated registration

all mirrors and glasses were filthy, dirty laundry on the corridors

good wifi connection

good wifi

they helped me with my suitcases,took care of my laundry and were very polite and helpful

i didn t have time to use the wifi , so, no opinion about that

the gym was a bit dated !

close to the airport! let us early check in! thank you very much!

it would be great to have 2 separate beds for the kids when you take deluxe bedrooms

quite a walk with kids from terminal to hotel, so use the shuttle.

the food in the bar was tasty and a reasonable price, as is the room service, both using an app service to

space, comfortable beds, great for kids, easy to get to from the airport

no wifi unless you joined their points system. i thought that was a jip.

check-in was quick and great, the room was very comfortable and we had room service and the food was delicious

beds comfy. had a bath. tea and coffee provided. had a late check out for free.

the bar and restaurant were absolutely faultless

have to say that i have been coming here for 8 years, and bar one unfortunate stay, which i might add was resolved

wifi was on/off on the 2nd floor

parking was available

staff, breakfast and secured parking

a bit noisy from bar next door

did not work, no remote, so we used my laptop via wifi to watch a little bit of tv after a days outing did

wifi, washing machine, fridge in room

location was good for us. heating works. wifi works properly.

well equipped kitchen and also extra fridge in room. wifi speed also quite good (around 22 mbps)

room was just the right size for a weekend stay, with the kitchen having all the amenities we needed

standard double room got a family room with twin beds & kids bed not so good for a romantic weekend

no complaints, although some loungers around the swimming pool would be a great addition

bicycles to borrow in the grounds and parking spaces available

the gym looked good too

ate at the restaurant(and also lunch at the pub at the entrance, wotton hatch), used the spa and pool

no room service for food after 10pm but fully understand there are national staffing issues.

friendly warm welcome. gorgeous bar area and decoration. fabulous room and bathroom

were told room service was 24hrs and checked with the duty manager

car park reduced security, lost individuality after takeover, now becoming like a chain hotel, wifi difficult

properly pet friendly, and very close to cannizaro park, which is a real gem

breakfast with no continental option in the restaurant but apparently available as room service

wifi was dreadful

i went to the bar and the lady there said i'd be able to order room service via the app

the bar and restaurant area without peer and must be seen to be believed

lovely minibar selection and room service menu

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

room service: one order of fish and chips, no drink: 25 pounds

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was