the wifi in our room was poor and kept dropping out.

breakfast lots of choice

very clean, lovely room, good parking and easily accessible, very pleasant hotel.

was perfect from parking the car ,plenty of space to the room and food staff were very professional, friendly

lovely breakfast

the porch and the easy access from motorway and free parking free internet really nice for a pit stop over

poor showers, limited room service (no tea, water etc.)

great staff good food easy free parking good size rooms with comfortable bed with work desk and chair

location to reigate for shops and restaurants.close to motorway . good wifi in rooms included.

could not get my tablet to connect to the wifi but i think it could have been a problem with my tablet

meticulously clean and excellent facilities such as a top notch restaurant used by the golf club members and

no netflix or wifi.

limited food menu and room service would have been a nice touch but didn't ruin our stay

no other food options for any later - room service etc

breakfast was table service, with good quality

property has not much grounds to walk in (unless you count an unattended field next to the parking lot and some

great gym and good size pool in spa

found the breakfast staff a little less welcoming and the food rather institutional not tasty

pool/

health spa, although nice got quite busy with kids (but it was bank holiday) which no one was policing and the

room service was excellent and breakfast good

poor wifi

there was room service but i had to pay a delivery fee for that

phone didnt work as had not been connected to wifi system? so had to use mobile

wifi was very poor so unable to get anything done at night on laptop that's all really

good parking

landlord and staff were amazing food was excellent dog friendly - in bar and rooms would stay again occasion

tv was actually connected to wifi so could use netflix and youtube etc

free parking

first we found the bar staff to be vague and inattentive but then we met lucy, the assistant manager who could

very good wifi

charges for parking was the only downfall.

big parking

beds, location to gatwick, value, parking for the duration of our holiday, excellent taxi recommendation

mark on reception is fantastic my kids love him he is so friendly and helpful.

free car parking

location for kids activities

many young kids running around breakfast room on saturday and sunday mornings

great venue nice breakfast choice,

gym and sauna needs improvement as it used by the golf club as well ,

wifi connection was very strong and no buffering

wifi wasn't great, so i just resorted to hotspotting from my mobile

we weren't warned in advance so was pretty inconvenient small kids

very pet friendly in the rooms, eating was a challenge as there was no real space inside to bring our

the wifi and parking was free

location excellent train line to london staff were excellent very friendly helpful continental breakfast excellent

really did not like the noise that started at 4:30am; slamming doors; kids jumping up and down above our heads

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

(serious safety and security issue) we had to ask for room service, which they did do, but the cups weren t

lounge, wifi, close to airport, clean, good value for money

a huge fireplace, a cozy pub, great food, and a beautiful location

wifi worked well and a bottle of water was waiting for us on arrival

wifi wasn't very good.

the bar is very comfortable

we had a small issue with a fireplace of the room, and they addressed it immediately

laundry room disgusting, parking area a nightmare

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

moth ball smell to the rooms. itchy laundry detergent

lovely place with bar and restaurant lovely bed and excellent breakfast - would go back there for that

would have used the bar for food, unfortunately there was no vegan option

like everything servis, take away breakfast, clean rooms, food, airport transport

room service. i would have preferred it delivered to my room instead of a pick up option

the restaurant staff were so nice withthe kids

nothing at all to better it apart from perhaps slightly lower lighting in the bar area- that comment shows you

kids ate free, the kitchen catered well for gluten free

can hear everything so the noisy kids that were running around until gone 11 were as annoying as hell

the hotel manager rang us in advance to let us know and explained that there would still be a bar menu available

onsite restaurant with good made to order breakfast and nice dinner available for all hotel residents if desired

friendly staff, quiet, clean, good wifi.

wifi did not work at all

cottage with outbuildings, numerous hot tubs and a swimming pool

well stocked kitchen ideal for early morning starts

great sized room, wonderful pool and a jacuzzi

wifi worked well

we had a beautiful cottage with a bedroom, kitchen, lounge, dining area and 2 bathrooms

bar and restaurant on site

was told room service for drinks would be 7, which seemed steep so went to

parking on site which you have to reserve and pay for

great breakfast, cool rooms, helpful staff, convenient parking.

wifi was also big data collect to use

all staff were incredibly professional and friendly; reception, room service, breakfast room, housekeeping too

great location, breakfast was ok. plenty of nice grounds for the kids to play

friendly and helpful good cleanliness outside patio and gardens was great evening food was good kids room was

no information about room service

i booked it, it said parking was complementary, when we got there we had to pay 10 which was unexpected

good wifi and decent breakfast

the breakfast started at 4 am, although not much of a spread but just nice for an early morning

gym facilities were excellent and staff extremely polite and helpful

hotel is in gatwick north so if you are flying early or with kids then definitely book this hotel

we elected to eat in the bar/restaurant

bar in the atrium serving food also

we didn't have breakfast we had to leave early.

when flying from gatwick everything is perfect location, staff,room and facilities especially the bar and

was most responsive to my many request including for an early check in

didn't take breakfast

very comfortable room, great service and a really good breakfast

breakfast was excellent with a very good choice from the menu

breakfast was a let down, bacon was like cardboard

good bar meals, excellent breakfast, comfortable bed

- limited breakfast options. - sometimes got lost trying to find the exit from the rooms.

free wifi

the restaurant and bar and the room was very comfortable and air conditioned

the front desk staff with nice and kind and accommodated and early check in

the staff were also happy to accommodate a late check out

great rooms and bar area

to airport is perfect room very comfortable and quiet gym fantastic restaurant

room service pizza was amazing and the staff so helpful.

the bar served tasty reasonably priced food

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

room was very clean had everything we needed, perfect for 2 adults and 2 kids

went above and beyond so polite always willing to help and go the extra mile, from reception to bar staff ,

bed a bit squeaky. and there s no room service

early check in and out with no extra charge. hotel was not busy

good choices for breakfast too

very good gym, everything is really clean

would prefer a later checkout than 10am. limited parking.

quality of the wifi signal

location, very clean, good parking and the manager, joe, is excellent and can t do enough to ensure his guests

loved the concept of getting your own breakfast with small children was a lot easy to just get up and do it

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

spacious, lots of room in the suite. quiet. breakfast was available

great room separate for kids

the lady on reception looked after me and allowed me an early check in and a late check out and was very friendly

the cooked and continental breakfast was very good, plenty of different options

lovely big bed and great arrangement with the kids beds too. surprisingly quiet too

room service available because there is no staff

30am letting their kids run up and down the corridors waking me up this went on for 30 mins til they

50, absolutely brilliant, and the bar prices were really reasonable too

of a bistro for people like us who did not wish to join a coach party and appalling room service

bar staff very helpful and made us food just before closing bar food, was lovely food.

wifi did work for my whole stay, i had to hotspot my laptop

breakfast price

bar tender azif ( almost sure that s it) was very helpful with guidelines for the stay

large comfy bed, clean linen and towels, large walk in shower, large flat screen tv and good free wifi

strong wifi

very good selection for breakfast. nice amenities in room like fridge and microwave.

i had two rooms with all kitchen and laundry equipment

slight let down was the shower was quite dirty especially the shower hose, and one of the bar stools had something

its a sort of service apartment that gives you a fully functional kitchen which includes a washing machine,

there is a nice bar connected with the apartments

room (11) was very comfortable but no wifi as listed, it seems that they need to move the wifi boosters about

room service

of consistent wifi

weak wifi

get any wifi or data when you was in the room

gym- i appreciate the gym is small, although a wider range of weights would have been nice and a

wifi was weak in the rooms

screaming kids in reception road noise

they have a very small gym area, treadmill/bike/a handful of weight which was a great touch

reception crowded with screaming kids

the next morning we got the kids breakfast but we waited to eat

the wifi / internet connection was not always working, but that could be outside the hotel's control

ud83eudd75 kids could not eat it

there are two adults and four kids so we needed two rooms

poor phone/4g reception, (wifi was not working for about an hour on arrival)

good fast reliable wifi

locations a short drive to the airport, thr staff made us felt welcome, free parking and free wifi

great facilities including fridge, microwavez digital tv safe deposit box and free wifi

local pubs good and close by for food, and close to airport parking

early check in was helpful

only used room and bar which were fine

staff, good breakfast

breakfast, full english excellent

whole experience from booking in to eating in the bar area and retiring to our rooms was excellent

and close to the airport parking

we avoided all contact with mum that night even though she had the kids as we didn't want to tell over the

also, very much appreciated the early check in

free parking , good location

breakfast was given packed in a tray due to covid it, nice breakfast eggs hashbrowns toast

staff were incredibly helpful. wifi fast & rooms were spacious and clean.

my room smelt of smoke and no one answered my room service call

good service clean room yum breakfast

could not get wifi to work on my first night

free wifi

room was clean breakfast was vey good

the staff and room was great. room service and food were excellent.

a spa or pool

member of staff at reception made a really big effort to chat to my kids every time we went past reception and

breakfast is good

room had two large beds, but my kids are quite big now and both genders, so an option for separate beds would

charging facilities and have not seen bar snack to buy placed in the rooms

we arrived early and were given an early check in and were made to feel very welcome throughout the stay

i ordered it as room service, and it was well presented

wifi wasnt secure

people staying at the duke s head which is great ud83dudc4dud83cudffd we loved our room and the bar area ,

i ordered healthy fruit in my breakfast room service but got given pastries

breakfast was in the restaurant next door, with a variety of food and organized well

only small thing phone didn't work so had to walk to order room service

problem was we had to change room due to phone not working but i wanted room service, but it happens so would

small gym for the morning and a good breakfast

the hotel website indicates a charge for pets

kids wasn't happy the indoor pool was

the grab and go breakfast felt lacking.

not connect to the wifi

amazing room, nice and spacious. great value for money. room service and staff are lovely!

were spacious, clean and tastefully decorated

a reasonably priced room service and a bar area

for a wedding on new year's eve and, although they were busy, staff met every need - providing early check in,

friendly staff 24hr room service and great breakfast with

no bath plug and no hot food available from room service in the evening.

put money into this and build a spa too

we were able to enjoy the pool and facilities in the leisure club and walk round the stunning grounds

kids couldn t use the pool till 2 o clock

pool and gym needs to be updated

we loved the chests full of games for the kids too

free parking and free wifi, although i didnt use on this occasion

free wifi didn t reach my room on laptop or phone

wifi didnt work in my room 16 but i think other room is ok...

there was no wifi reception in my room. apart from that all good.

free parking and wifi

ample off street parking

decor was good and plenty of facilities including kitchen and

the area is quiet and there is free parking on site

no room service but tea/coffee and water in room so nothing really.

the hosts, the off street parking, the place itself and pedro the dog

staff were very quick to respond when needed, including resolving a wifi issue

clean, warm, spacious room with fridge, kitchenette and utensils had everything needed.

didnt expect there is a kitchen,quite and its too big for two people,im planning to book for xmas eve till 27

space in the room and the kitchen facilities .

great location, easy to use kitchen, very good cleaning, good management. the best hotel

the blackout curtains were brilliant having netflix and youtube in the room really helped room service was great

after some thought, we decided there probably were kids banging around, but equally, what we were hearing

wifi wasn t great at times

the room service available at most times was very convenient

room service was really nice

good overnight pub stay, quiet room, pub meal/ bar available . very convenient

the windows, and there was a lot of noise as we were situated directly above the vent from the kitchen

we had to wait 20+mins standing at the bar in order to check in with several bar staff ignoring our requests

the wifi not working well.

only issue was the fact of the kitchen fans coming on so early and the staff were smoking outside our room which

rooms were neat and clean location is good wifi was good

really annoying as it was a night off from the kids

location ideal, bar and staff great, room clean and bed comfy.

guests are expected to park at a distant car park and walk back with their luggage and kids, which is very

delicious and varied breakfast

if you have a christmas party then make sure there are enough staff to cover the residents bar that is not

pm) - meant we didn't have to rush in the morning

there is free wifi and the bathroom is large and well equipped

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

wifi only 20 mins free

was as expected however i don't know why there would be a paid wifi and the closed glass instead of actual

wifi was extra

the wifi was not really strong

if there is free wifi , it could be better. and heating can be better.

manoj was very friendly and kind helping us with our kids

thank you for making them for us, even though we were late for breakfast

:) good wifi and shower

however, the kitchen is open until 9:45 and the dining area was spacious so i could bring the baby down in the

one of the kitchen staff was a bit rude. guess she must have been having a bad day

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

first off called on the day to ask for early check in which was granted and code was sent to me and when my

the wifi had a good signal for the internet

wifi good

no room service

fridge in the room, ice maker in the corridor, lights in the wardrobe, excellent wifi signal

corner suite we stayed in overlooking the golf / race course was lovely with nice toiletries etc

enjoyed the pool and the golf

some very noisy golfers . found them quiet loud

its gets a bit rowdy at the bar with groups

excellent breakfast nothing was missing

bar and resturant wasn t open

bar and restaurant lovely with great menu choices for both

great, the parking was easy, the room was very clean and comfortable, the staff were friendly and very

easy parking

excellent facilities, made use of the gym, will try the swimming pool next time

easy to find. good parking. great reception staff.

easy parking and good location for visiting friends in east grinstead

pool and spa, lots of parking

was super friendly the food was amazing very clean with beautiful pool and jakuzi nice stream room to relax

breakfast was amazing and we had a nice evening meal. wine prices were a little steep.

room was very modern and comfortable and the bar was welcoming and cosy

there's an ev charging point, too

breakfast- fresh fruit salad and yogurt to start

sadly we had to leave early and not experience the breakfast so we hope to return