staff, clean and tidy rooms, attention to details, plenty of space to park a car for free, good wifi, ect

charging facilities and have not seen bar snack to buy placed in the rooms

parking is easy to find and is for people staying at the duke s head which is great

parking was very convenient

toilets in the public bar area where not up to the standard elsewhere and the floor was flooded

clean room, everything worked, breakfast included, friendly staff, hotel car park.

we avoided all contact with mum that night even though she had the kids as we didn't want to tell over the

were very welcoming and polite and the rooms were clean well decorated and comfortable we had room service and

option/healthy option for room service food would be good so we didn't have to go out

no room service for breakfast

bar staff were equally very responsive

great rooms and prices lovely bar area and restaurant

excellent breakfast and really friendly staff

my husband and i felt comfortable in our room, and breakfast was excellent ud83dudc4dud83cudffd we'll come

easy to locate great parking excellent breakfast even though they were hindered in the kitchen by faulty

90 for spa access

card (with different company names on the sms messages, depending on whether booking food, or the spa)

there are lots of restaurants around but we took advantage of 'kids eat for free' offer available at the hotel

great staff, great breakfast, great rooms you cant go wrong

member of staff at reception made a really big effort to chat to my kids every time we went past reception and

the overnight bar was always well-stocked

breakfast was basic but more than enough for me

wifi connection was a lit.the temperamental.

nice restaurant and bar but we did not use this facility

i arrived there was one member of staff on reception/ bar who had been clearly left on her own and was rushed

wifi was terrible, sometimes no connection (had to call to get them to restart router) and even

everything clean. got kitchen, tv and bath

they were there for the duration and their young kids were making excessive noise, running around the apartment

clean, warm, spacious room with fridge, kitchenette and utensils had everything needed.

kitchen sink is a bit blocked, after pouring boiled water the blockage gets less

run down, shower door hanging off, shower hanging off, rude ignorant staff, no bar even though they advertise

free parking and wifi

the shower had good pressure, the bed was clean and well made, room was clean, free parking, early check in,

the staff were helpful, and the room and wifi satisfactory

com there no restaurant nor bar as was advertised on the site i could not wait for day light to get out never

t like a lot of the people who stayed was in the same floor as me some lady shouting at her kids wasn t nice

pm) - meant we didn't have to rush in the morning

i guess i have a tale to tell my kids (head to the negatives

flexibility even when rooms were available to allow early check in

the wifi speed is very good

anxious about the car park as it was a controlled parking area and didn't want to get a ticket

it was in a convenient location, there was free on site parking and the beds were comfortable.

good location & parking, good value, helpful staff

free parking

easy check in and parking. staff pleasant.

ibis modern ,clean , jazzy great breakfast good quality ingredients,well cooked and a very good

breakfast was good & sat at window looking out at the view was pleasant while having my start a the

to hang your clothes, lamp next to the bed as well as possibility to charge your mobile, wifi was working well

breakfast price

the breakfast had a lot of

the kitchen and bathroom was well equipped

response of enquiry about wifi problem through whatsapp as told to do so by staff at check-in counter

and combination oven which is good as i always travel with fresh milk and actimels/kefir for breakfast

need improvement in wifi

monotonous for those who stay longer, pancakes, muffins and waffles would have been nice for d kids

my wifi didn t work and poor signal for my room.

my kids really appreciated his support and how lovely he was towards them

friendly staff, especially during breakfast, kids got christmas crackers every morning

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

the television in the gym room did not work and the breakfast options are a bit underwhelming.

wifi only 20 mins free

no complimentary wifi, it s 2018 after all

windows that can be opened , and some free wifi

wifi was extra

if there is free wifi , it could be better. and heating can be better.

hosts welcome and hospitality, bedroom facilities, the breakfast options, everything to be fair

good location convenience of kitchen use

of cooking your own breakfast, and having things like bread, milk and eggs available; having a kitchen and

very friendly, welcoming, takes pride in his work place and home, excellent facilities and kitchen

excellent wifi

and tidy * a wide range of kitchen utensils were provided which was very convenient * great wifi * staff were

it was a nice and quiet location with access to kitchen, gym and laundry

breakfast was excellent, location not bad but it doesn't really matter everything was perfect

luckily there was a parking space out the front when we got there, not too sure where i would have parked if

it was lovely to be supported with early check in even though we did not expect it

there was a list of things provided for you in the kitchen like eggs and coffee

spacious ensuite room and good communal kitchen

the wifi was not working and i didnt get any answer on my mails, had to call booking.com agency

location was good for us. heating works. wifi works properly.

room was just the right size for a weekend stay, with the kitchen having all the amenities we needed

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

phone for room service was broken

a reasonably priced room service and a bar area

room service in hotel of that calibre

were spacious, clean and tastefully decorated

free parking on site which is so convenient.

great pub nice room well looked after good parking

on friday night when we were trying to get an early night, but that all stopped as soon as the bar closed

the parking was on site and very convenient

s a bar and a hotel, nice atmosphere, kind people all around

the free parking was an amazing bonus

free parking and great staff

room service took very very long to come or didn t come at all, when they did they get walked

a bit noisy from bar next door

great to find a hotel in such a good location with parking included

wifi was a little temperamental and didn't work as good as i expected.

i stayed with my 2 kids and felt very safe

nice to see that they have added a bar although i didn't use it, a shame they have not got the restaurant up

self service laundry on the forth floor

it even has a laundry on-site - but beware, it does not take new bps 1 coins

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

of the room was fabulous very comfortable and the staff was friendly and helpful bar downstairs was great and

wifi wasn't working in the room, but the pub below had strong wifi and a place to work

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

we are local to the area, so i booked this for my wife to give her a night off from the kids

location staff bar cleanliness

lacking information in the room eg wifi details or price list for mini bar.

convenient location, lovely room, friendly staff, lovely food and bar area.

staff kindly brought us room service breakfast in bed after we had been out and had quite a few drinks the

wifi dreadful

wifi did not work at all.

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

comfortable beds, quiet room, good room service and facilities with attention to detail

room service: one order of fish and chips, no drink: 25 pounds

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

wifi was linked to sky

wifi was very intermittent and kept dropping off

parking included too which was really convenient for us

great bar too

wifi quality was altogether poor

room was ok and the duble bed was large but not large enough to share it with 2 kids as the hotel failed to

room was ok and the duble bed was large but not large enough to share it with 2 kids as the hotel failed to

nice hotel for single traveller with pet (or anyone of course)

no room service for food after 10pm but fully understand there are national staffing issues.

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

nothing. just needs a tea towel in the kitchen as i stayed in the apartment

wifi signal was a bit weak, ok for emails but not up to watching anything like netflix

the kitchen had everything you could think of, all very new

there was no restaurant on site so there was no option for breakfast or room service if you didn't want to go

comfortable and the kids had a hot chocolate when we arrived

- you're on the definite stay again list :-) if you are a beer aficianado, the selection in the bar looked pretty

fantastic fresh food, busy bar and

good chilled vibe even down to the music choices at breakfast garden looks lovely

we had a few drinks in bar when we arrived and sat in the lovely courtyard, lovely vibes and

breakfast was a little slow and a little disorganised

the pub guests with rooms, need separate wifi- not shared with general pub guests.

hotel, bar and restaurant had a lovely vibe

wifi was terrible no signal/service mobile or wifi in room 9.

couldn't not find anything on the room service menu resembling breakfast so i ate out

room service breakfast cold

some noisy kids in the corridors all hours - not your fault

breakfast was perfect and the staff were very friendly and helpful

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to

on the edge of epsom down's racecourse and golf course

no wifi at time of stay no advanced warning

good communication. comfortable apartment with all amenities required. vehicle parking.

cost of the drinks in the bar were expensive and the room could have had more coffee pods/milk to save a trip

previous room occupants removing wifi booster!

free parking and secure 24-hour security

no room service

wifi to speak of

the other food i ordered during my stay via room service was nice however

wifi wasn t working, also couldn t get any channels on the tv

the bar is incredible. beautiful pub, my favorite part.

helpful staff, delicious beers, huge breakfast, beautiful rooms, cozy beds and atmosperical bar space

lovely room in a very lovely hotel / inn. great bar and restaurant and really lovely staff!

location, right across the road from the train station and next to a great bar but very peaceful at night

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

they are flexible and allowed an early check in and late check out, which was very helpful

wifi. had to sign in numerous times and put in password details

we had the family room for our 4 grown up kids and for ourselves we had the cozy room - both were just perfect

friendly staff. pet friendly

the breakfast was super nice

very friendly and helpful staff. comfortable room. excellent breakfast.

very friendly and helpful with the kids

bed for kids in family room not very comfortable

and we really valued it being open 8am-8pm as lots of hotels have restricted swim times for kids

room service was prompt but my poached eggs were like bullets and i didn't have time to send them

the water in swimming pool is too warm ( i feel it's above 32 degc) to swim

fantastic to be able to park onsite, and ample parking space available

good wifi connection

wifi didn t work tv didn t work either

good wifi

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

good wifi available in room

it had maybe a spa and swimming pool, but that would not deter us from staying again

room ticked all boxes - dressing gown, tea tray with mugs and biscuits - good wifi and choice of freeview

gym a bit small.

food was great bars lounges comfortable room service quick

could have used the gym though

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was

the wifi connection was very good and consistent; full coffee and tea making facilities in the room

no room service, no house keeping

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

the wifi connection was poor.

) comfy twin room in the main guest house with good wifi and a good selection of hot drinks, cups and kettle

no wifi in the room

nice staff. wifi excellent. clean rooms

very fast wifi and lovely staff

good access, comfortable bed, good wifi. very good value for money.

the breakfast service was a little basic but sufficient.

staff is very nice, the rooms are clean, free wifi, and the location is close to all facilities and amenities

needs better breakfast more things

the wifi was slow, difficult to access, there was no extra roll of toilet paper in the room,

breakfast was basic and no hot food offered. foyer is not very nice.

modern room. great car park early check in.

nice room, good food from room service, staff were friendly, good weekend

we requested for room service and still waiting.

the room service is too expensive

bed was small and didn t have any dog bowls in the room although it was pet friendly hotel

my kids are also asking to return

also it would be good to have a few more typical kids meal options on the menu in the restaurant for the fussier

nice bar area for drinks and snacks (but closes quite early for travellers and people coming back from

the bar area closes early - so nowhere nice to sit after arriving late in the evening or after

an early check in but room not available due to late check outs, very nice receptionist called me when

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area -

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so

they are very pet friendly as well, we took our small dog and he enjoyed every part of the stay

the bar and restaurant areas were warm and enjoyable to spend time in

fantastic place to stay tastefully done throughout and the restaurant and bar is perfect.

very accommodating and helpful staff, they were able to allow me a very early check in

no hotel wifi signal in room 30 but managed to pick up free wifi from kfc across the road.

staff, free wifi

the internet was down so no free wifi. apparently regional issue, not hotel specific

good wifi

shower was useless, the wifi didn't reach my room on the top floor, the bed base looked like it had been retrieved

parking was ample, and off-road too

parking lot in front is rather small so when the hotel is full, you have to find parking on the

parking spaces on hotel forecourt limited but i was able to find a free space on the street nearby

location, parking and facilities ..

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

wifi intermittent. only issue.

good wifi

weren't given the code for free wifi, fridges not working, sometimes the rooms were cleaned properly other days

my phone got on the wifi ok but not my laptop.