some of the decor needs updating. wifi not reliable in my room. breakfast is basic.

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

to book breakfast but the pad in the room wasn't working properly

the staff are amazing, the breakfast is delicious, rooms are immaculately clean and comfortable

lower floor rooms had no view other than laundry bins

delicious room service food

very comfortable bed and a really spacious room. delicious room service food.

(yes, an actual live pet chameleon

the room service food was delicious

wifi was down for a time, a bit frustrating otherwise i have no complaints.

there, the wedding party seemed to be from the essex area (judging by the accent) and let their kids (or

refused to allow us early check in, when requested 3 months before booking and refused again on day

great location, decent pool and gym, good food

room service was excellent and breakfast was really nice

that you for your support and understanding of jet lagging family with 2 kids and a

we had hoped for a relaxing afternoon but were met with kids bombing into the pool

as a mom of two little kids every few months i stay in different hotel

relax in the swimming pool during the day , however there were swimming classes in the pool and kids

great facilities (spa, gym & pool) and helpful staff

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

breakfast was perfect

the grounds are superb, spa and gym facilities are great and our room was comfortable, spacious and clean

staying at the hotel needed to pay for the swimming and spa area

extra to have balcony and didn t get one after enquiring we received 2 complimentary drinks and late check

there's parking

free wifi, friendly and polite staff

breakfast was plentiful and hot

we got a free treat for the kids on arrival

good food in at the bar

i think because of the gym fitness sometimes you hear loud weights dropping so no earthquakes ud83dude05 one

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

good breakfast

staff = especially romanian lady- didnt catch her name but she was really good with the kids

very slow wifi.

good breakfast, friendly staff

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults

comfortable beds, great pool

i asked for some cutlery and the waitress informed me there wasn't any then disappeared into the kitchen

pool was great for the kids and room was comfortable

ticked all boxes. wife and kids loved it!

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy

bar prices very affordable

gym was well equipped too

lovely room with excellent facilities ,kitchen fully equipped with everything needed,spacious and clean

good for business & couples & older kids

we also used gym (peloton) and washing machines, and sat in nearby parks recovering from jetlag

the gym is nice (2 peloton bikes, which requires an account, some weights and a bench)

is lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up

the modern design, fully equipped kitchen and decent wifi

kitchen facilities, super shower and overall, super comfortable room

free hot drinks at the bar were a bonus too

surprised to see full kitchen, even with a washing machine

no proper bar in the hotel which was a shame, this would have made it perfect.

also accommodated late check out

the upgrade to the studio apartment and the early check in that we were granted.

wifi worked well and i had all the usual facilities

wifi signal was also great

bar staff friendly and helpful, good pool table too

lots of places for food nearby, and the bar downstairs is ok

you get what are you paying for. wifi was good and free.

wifi and kettle with tea and coffee supplied

wifi connected to only one device

wifi was great

very poor wifi. very hard mattress. like sleeping on plywood.

very clean, great wifi, simple but comprehensive set up and good value for money!

they were also able to facilitate an early check in for us

the bar sold fabulous, beer and the staff were friendly

wifi rather than password protected

the stairs and not slam the door (not the hotels fault, just an observation) we didn't have a wifi password

wifi didn't work for me

listed building with lovely character. fantastic facilities especially the pool, gym and sauna.

would like room service for the price too

lovely old house great location just south of richmond park helpful, courteous staff delicious breakfast

wifi was ok and the coffee machine in the room is a nice touch

request a super deluxe room for 3 people- 1 adult and 2 kids

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

was no laundry available so we had to go to one nearby

a few more items in the kitchenette would be good too

has free wifi and comfortable beds i had a 2 bed room but was next to kitchen

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

breakfast was basic and no hot food offered. foyer is not very nice.

area is underwhelming and would have loved to get a cooked breakfast but continental is all they

great large rooms, modern bathroom breakfast was good.

the wifi was rubbish as well, in and out

was such a good location, people have mentioned the breakfast but we found the continental option still had

everything from the soaps to the furniture was modern and top quality free parking

property was easy to find and had access to buses and free parking

i needed wifi because i was participating in online meetings. wifi was insufficient.

wifi was very poor

location close the heathrow with free parking, great food and nice pub below

no room service

we used the swimming pool every night

children love the indoor soft play area, kids swimming pool and the outdoor playground

wifi not good in room

room service wasnt available after phoning in advance and told thst it was available all night

wifi fast

we had a family room, two kids and two adults

provided late check out

no bar fridge in room

and the receptionist was very professional and nice , we checked in in few minutes, we requested late check out

amazing bar downstairs and fantastic bedrooms , really helpful staff at all times

room service and no one said

the rooms were super quiet, great wifi, and lovely staff

i requested for late check out and although he had called deep cleaners still he agreed

couldn't find wifi details in the room, so used mobile data

great welcome and early check in.

great service of naeem. early check in possible and very helpfull!

no room service

the room service was cleaning it on daily basis

breakfast delivered to our room at the time we requested

as i walked through the corridor, i had to navigate past piles of dirty laundry just to reach my room

kids above throwing things into outdoor are so not clean

the wifi was not always available. i could get it on my tablet but not on my phone.

no fresh towels offered on a daily basis and dirty laundry piled up in main landing which was a fire

the place had a decent kitchen and wifi was available

asked for early check in but it wasn t possible even though the place didn t appear

central location, excellent staff, great breakfast

very minimal breakfast. staff's inability to solve wifi problems.

doesn't have a restaurant, bar nor food services

the bed is comfortable. the bread and banana is good. wifi works well.

room had own mini fridge & small kitchen area

no light in the kitchen area

room (207) was in the back of the hotel above the kitchen

room service was excellent as well

lady is no we ask her if we can early check in atleast q hour because we travel far and i have kids she didn't

wifi worked great, there is an interior court which is very nicely done and everything was clean

my phone got on the wifi ok but not my laptop.

we were allowed an early check in and we had to be somewhere in the early evening

the staff were incredibly accommodating from an early check in through to the evening close down

wifi intermittent. only issue.

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

the bar staff were fab

the convenience of having a restaurant and bar in the lobby was great

perfectly situated. wonderful staff. enjoyed the gym

for kitchen (i think) came on at 6am and kept us awake

laundry process very odd but reception staff recovered the farcical situation

upgraded to executive floor with extra benefits such as welcome drink, complimentary mini bar and late check

great hotel, used the gym which was really good.

very accommodating with early check in

got guess of the day which was terrific as we got upgraded with free drinks and the room service was excellent

comfortable beds, spacious and clean rooms, gym had brand new equipment , very close to tube

great gym and room.

room service pizza was not good.

breakfast was very good value for money

as always restaurant and bar staff outstanding - friendly and professional

the desk was good for working at for a couple of hours and good wifi

wifi difficult

was missing from the shower cubicle so it was hard not to get the floor wet while showering - wifi wasn't very

the first night we ordered room service at 7:30 and asked if it would be possible to receive it around 8:30

room service was extraordinary

wifi not very strong/stable

the wifi in the room was not stable enough for a zoom meeting

nice hotel, conmfotable rooms and great restaurant and bar

and room service really good food

on reaching there we found out our kids couldn't use

road not in the main hotel so felt disconnected and with the weather it was really hot and the wifi wasn't the

the hotel and its staff were brilliant me and my kids will 100% be returning it’s great

wifi was slow in the evening, when we all came back to the hotel

the hotel and its staff were brilliant me and my kids will 100% be returning it s great

room is comfortable, the locations is great , the breakfast is delightful and there is free wifi available, they

th minimal fee); also allowed us to leave our luggages for

the people here are so nice and make me feel homey, cleaning everyday perfectly. wifi was good

the wifi was excellent and fast

front desk 24h, late check out available

th minimal fee); also allowed us to leave our luggages for free

there were kids partying in the room next door on friday night and they woke me up at 3am

when we arrived, they tried to give us rooms closer together as we traveled with three small kids

i guess she thinks all kids should behave like robots and that every kid's natural curious instincts should be

wifi service was perfect, and they gave me adapter and a cable to charge my cell phone

the wifi connection was a bit wobbly, but i'm sure this will be rectified.

spacious, clean , with parking and location was very convenient

and for 2 hours early check in they charged additionally 30

and spacious rooms and good super fast wifi internet coverage

parking is a bit tight

ita clean and the staff are amazing. very quite at night too. the breakfast top notch.

we had a fire alarm hanging off of the wall (luckily nowhere near where the kids could reach) and most times

comfy beds, strong wifi, helpful receptionist on arrival and excellent location less than 10 minutes for the

i had to complain, the wifi could be unstable late at night, but that won't affect most people

was a lovely experience for my kids, my wife, and me, and we would like to do this again with your hotel soon

the wifi was free and fast

staff were very helpful with early check in

to hotels wifi never works for secure laptops , i never have this issue with other hotels , it s not only

was about 14:00)

wardrobe , good selection of food for breakfast , fresh towels and toilet rolls left out , good wifi , friendly

amazing room, wifi, food, staff

breakfast and wifi are included in the price

wifi is ok before midnight but can be slow and dysfunctional

we also have 1 girl 4 years old and our friends they had 2 girls (7 and 9 years old) and for kids this was a

and wifi was a real problem - sometimes it didn't function completely

lovely welcoming and helpful people. nice new shower room and lots of hot water. good wifi.

they are very pet friendly as well, we took our small dog and he enjoyed every part of the stay

+ the hotels restaurant, bar and beer garden welcome guests with a very nice and warm atmosphere (what a pitty

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area -

the outside bar was wonderful a great place to sit and relax after a long day of sightseeing

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so

the hotel has a lovely bar and restaurant,and excellent service in every area

very comfortable rooms, great location and the staff were very good, particularly the bar staff.

the room service meals were very nice

room service was also available and the food came quickly and warm

no room service for food after 10pm but fully understand there are national staffing issues.

i liked the breakfast, the location, price

sory, i had not time for breakfast.

and bus stop, tesco just under the hotel building, many halal foods nearby, can request for early check in by

wifi speed was good

no bar and bathroom facilities very small

attentive and very helpful with anything we asked for (more blankets or initial problems with the wifi)

pleasantly surprised that the basic breakfast included eggs. wifi was excellent.

wifi was acting up for me but jay helped me sort that out

wifi was absolutely poor not good

i could not access the free wifi

the breakfast was extremely budget and resembled something you'd give kids as a snack on a school trip

the wifi was a bit patchy at times...

control the heating from the bedroom had to go up to front desk which meant i also had to take my kids with me

were given 2 bedrooms in the lower ground floor which was a pity, for the kids mostly (we could hardly see the

bar available to take drinks to your room but no bar seating area.

towels, it s not an apartment as advertised it s a room with shared toilet and bathroom and kitchen

to top it off, wifi didn't work and there was no phone signal

is a kitchenette, but no utensils or crockery provided

was no private kitchen as it is written in the website

s advertised as own bathroom and kitchen facilities

wifi connection worked very well

the managers were helpful and friendly ... also allowed a late check out...

wifi wasn't working properly this time but i was ok since i could tether using my mobile

arrived quite late, martin was lovely and talked me through everything ( had to come back for the wifi ud83dude

wifi is not 100% efficient

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam

didnt understand why phones wasnt allowed in the pool area either as no kids was present

pool

took 1 hour to get and when received i should have never paid for was equivalent to a kids meal

the free wifi wasn't strong enough to use...

free wifi worked well also

breakfast, wifi was good in working

the wifi signal. bathroom cleanliness.

wifi was working properly, services were satisfactory, prices were also reasonable, staff was good

in but on the first day we were only provided with 4 towels, we asked but said they ran out and laundry delivery

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

good choice of breakfast in the mornings

water pressure in the shower was very good. wifi was fast and reliable.

very helpful staff and well equipped rooms which were comfortable. good bar service .

breakfast was unexpectedly good (hot food surpassed expectations)

the room itself was dirty and clearly not prepared for new guests stained furniture, greasy kitchen surfaces

very scan communication kitchen hobs and oven were not working bathroom door : broken

there were no kitchen towels, oven trays, salt, pepper basic kitchen amenities

was great, size of the room with kitchen was good, plenty of space to move around

mistakenly thought it was self catering, picture of a kitchenette that was for somewhere else

neat and clean. good room service. close to public transport

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

location, breakfast and bar were great

the room service was brilliant and the staff was easy to get along with

wifi code displayed in the room - had to ask at reception