the wifi was not working and i didnt get any answer on my mails, had to call booking.com agency

liked the my room,so private,clean kitchen, and additional study room with ready books to read incase you like

the fact the apartments are self contained with a small kitchen and ensure bathroom

next to it was a well-stocked kitchen that we were able to use and a garden

well equipped kitchen and also extra fridge in room. wifi speed also quite good (around 22 mbps)

the wifi worked on my phone but was limited on my laptop.

free parking brilliant

i don't know if the wifi was included. there were no instructions on the leaflet.

free parking on site which is so convenient.

clean , it was very adequate for what we needed, we were offered 10pc off the drinks at the bar i would definitely

self service laundry on the forth floor

wifi connectivity was good and complimentary

bus to the metro, it will be more comfortable if you don't have a car, or just travelling with kids

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

of youngsters on the outside so we had to walk through the weed smoking mass not so nice with kids

have been coming here for nearly 7 years, and bar one blip which i mentioned in a different review, my stay has

great to find a hotel in such a good location with parking included

the free parking was an amazing bonus

a bit noisy from bar next door

free parking

the kitchenette was dissapointing as there were no utensils, plates or cooking equipment

anxious about the car park as it was a controlled parking area and didn't want to get a ticket

parking easy

easy check in and parking. staff pleasant.

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

wifi was a bit spotty and tv signal not very

loved the restaurant and bar and the room was very cosy and well decorated

wifi dreadful

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

room service: one order of fish and chips, no drink: 25 pounds

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

wifi was unusable

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service,

decorated and morden, the staff was really accommodating they went out if their way to give us an early check

i didn't use the qr code, for room service

large rooms, very comfortable beds, tv, free wifi, drinks facilities

wifi wasnt secure

in the bar if a table could be found in a very busy pub enviroment alternative we were offered room service

and best of all free wifi and and also netflix, youtube etc

wifi reception was very poor or not at all (our room was on the top floor)

no charge for wifi or leaving your cade

wifi signal was a bit weak, ok for emails but not up to watching anything like netflix

wifi was good strength - no problems

properly pet friendly, and very close to cannizaro park, which is a real gem

were told room service was 24hrs and checked with the duty manager

the hotel has a lovely bar and restaurant,and excellent service in every area

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

fantastic bar and great staff at reception, very professional

wifi was linked to sky

staff, lovely food, comfortable bed, clean rooms, free allocated parking, couldn t hear any pub noise, good

parking included too which was really convenient for us

only thing that is questionable is the wifi, they are connected to the cloud and this just isn't that great

wifi quality was altogether poor

of personal info and also agreeing to receive updates or it won t let you sign up and order room service

mini bar and snack hamper

i ordered room service one night and even though the restaurant was busy it was with me within 15 minutes,

right on the common room service for drinks from bar front of house pleasant and helpful breakfast room light

efficient room service

the overnight bar was always well-stocked

we booked a 2nd family room and ended up with the kids on the floor in a make shift bed

really annoying as it was a night off from the kids

the rooms was comfy and the breakfast was really good

wifi connection was a lit.the temperamental.

manoj was a great host & we recommend the waffles! my kids loved there

very clean and comfortable. loved the wide selection at breakfast

asif kindly attended to my needs on arrival as the bar was closed he kindly accommodated me as i asked for a

staff went out of their way to do all possible to make sure our kids had a great time and even at breakfast made

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

the staff was very helpful and allowed us for an early check in

wifi was a major plus for this stay as work commitments were on going

early check in abailable also which was

excellent room. excellent service. excellent wifi

the barman on the bar overworked did a fantastic job of serving everybody as quickly as he could

the food and atmosphere in the bar are just great, specially after a hard day's work

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less

grey location for crystal palace bowl. good bar aswell

clean hotel ni ce bar bed was very comfy and bedding was so crisp and white

slow wifi

breakfast price

good breakfast included with the room that i booked

wifi did work for my whole stay, i had to hotspot my laptop

i had two rooms with all kitchen and laundry equipment

the hotel itsself is spaceous, with a breakfast / lunch / dinner lobby on the first floor that includes a small

spacious, good sized impressive kitchen with complete appliances, spotlessly clean, great location near high

really, would have been nice if the breakfast menu could be varied as it becomes monotonous for those who stay

decent, large kitchen with a bar, comfy bed an sofa/living room

helpful staff, delicious beers, huge breakfast, beautiful rooms, cozy beds and atmosperical bar space

no wifi

wifi wasn t working, also couldn t get any channels on the tv

decorated with character (period fireplace), nice choice of snacks with premium brands, fresh milk in the mini

even no wifi in my room such a expensive room but no wifi and no dataud83dude05

my room on on second floor had kitchen facilities if i wanted to cook and fridge

is good ud83dudc4d helps yourself option all day feet of you arrive early check in you can snack before going

offer light breakfast such as bread, fruit and pastries and hot drinks as well as smoothies for kids

problem with wifi, connection was a bit weak

was comfortable and easy parking

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

the wifi was poor. no breakfast included.

ordering room service via the app was really convenient

wifi. had to sign in numerous times and put in password details

they are flexible and allowed an early check in and late check out, which was very helpful

didnt expect there is a kitchen,quite and its too big for two people,im planning to book for xmas eve till 27

wifi was terrible, sometimes no connection (had to call to get them to restart router) and even

high quality toilet paper, even kitchen rolls supplied

everything clean. got kitchen, tv and bath

they were there for the duration and their young kids were making excessive noise, running around the apartment

said there was free wifi. had to pay for it when arrived

wifi and ac not working

wifi was extra

paid wifi

no complimentary wifi, it s 2018 after all

very good tv and wifi

i tried the room service and had some amazing food

the room service was quick and efficient and affordable

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

i think the staff are lovely and the location is great to see my kids when i am down

loved the original windows and fireplaces

the staff are friendly, the rooms clean & comfortable and the breakfast delicisous - thank you

good chilled vibe even down to the music choices at breakfast garden looks lovely

the best hotel i've ever stayed in

it was close to the road but very quiet and the breakfast was top notch

spacious cafeteria, my kids could run around without disturbing other guests beds are very comfortable, we booked

stayed night before my wedding. allowed late check out

slippers no free water in the room breakfast not included , put me off as it s not included in the

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both

staff brilliant nothing to much trouble breakfast lovely

good clean rooms and great bar area and restaurant great prices available aswell

bar only carried crisps and nuts when the kitchen closed at 10pm

at breakfast, a lovely lady called mihaela took time to take us through the various options available

my room smelt of smoke and no one answered my room service call

they specialise in curry dishes for the room service which we re all delicious

free parking and good quality free wifi

for our room, and we never received it and had to go down and ask again in the reception and kitchen

walk to a good chinese restaurant, or you can eat in your room with a well priced meal from spice kitchen (menu

great organised breakfast to start the day with great assist from the so friendly staff martina is a great

com there no restaurant nor bar as was advertised on the site i could not wait for day light to get out never

close to both the station and also where i was working. good wifi

head clamp to wall bar broken tv picture continually breaking up - even on mainstream channels although clean,

free parking and wifi

the staff were helpful, and the room and wifi satisfactory

that was nothing to dislike apart from the parking. there was nowhere to park.

of cooking your own breakfast, and having things like bread, milk and eggs available; having a kitchen and

the beds lovely shower beautiful kitchen lovely and clean

man who ran it was extremely helpful to me getting me an early check in for all our family to attend a wedding

excellent wifi

breakfast included was the best and a walk along the river was lovely

room was spacious and neat, wifi is quite strong and fast, toilet is plenty of space, modern control panel in

breakfast was again very good

great gym and spa facilities

very comfy free wifi huge bathroom

no breakfast available as far as i could see.

the breakfast had more choices it would be better

was such a good location, people have mentioned the breakfast but we found the continental option still had

was no air conditioning, there was a leak in the bathroom and the wifi wasn't strong enough in our room

the wifi was rubbish as well, in and out

there is only one place to get the qr code for the wifi

mcdonald's around the corner, helpful if you need to eat something fast, clean rooms, excellent wifi, 24/7

no wifi in the room

good access, comfortable bed, good wifi. very good value for money.

wifi kept disconnecting but i still had service so i used my data

with overground around the corner and fulham road at chelsea stadium in walking distance for kids 4 and upud8

really did appreciate that i received an early check in

english breakfast is good.

breakfast choices

great restaurant and breakfast

+ the hotels restaurant, bar and beer garden welcome guests with a very nice and warm atmosphere (what a pitty

they are very pet friendly as well, we took our small dog and he enjoyed every part of the stay

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so

the wifi wasnt very good. and the room smelled of fish & chips from the restaurant.

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area -

pool was amazing with a nice view of battersea, staff were friendly and always helpful, excellent breakfast

lovely staff, amazing top floor restaurant, great breakfast and nice bar.

wouldn t connect to wifi

toilet paper is not replaced when finished, laundry is not picked up

my fave spot was the pool, really nice view on london.

wifi was rather in and out

bed for kids in family room not very comfortable

out of use, no 24hr room service as advertised, no spa treatments, reception staff (except 1) were not very

room service was 7

very quiet and leafy location and free parking right

room service was quick, tasty and still hot, which stands out a lot

the swimming pool was closed. i was not aware of this.

the spa is included in the prize

surprisingly nice pool with very good sauna and steam room

good wifi in the room to browse and watch netflix

couldn t connect to wifi

wasn't sure where to find the room service menu... eventually located the tv by accident.

we ordered room service and it was amazing food

ceiling tile fell from the ceiling and almost hit my two kids, waiting to go to breakfast, reported it and not

bed was big enough for myself and 2 kids 8&5, didn’t need sofa bed made up

fast, easy to use wifi. courteous staff.

free wifi

lacks a bar i would have liked a beer when i arrived. small room

fact that room service ordinarily means you can order food in your room, but here it just means towels etc

were checked in at 3pm into a dirty unmade room which still had the previous users dirty laundry in it

breakfast was great

i couldn't breathe, my kids and i couldn't sleep

the breakfast was good and the stay was perfect

we also appreciated the bar downstairs it had a great atmosphere, with a nice crowd and good energy in the

breakfast, choose from the menu; good coffee, great service and superb atmosphere

from our initial comms, dropping our bags off early, coming back to check-in, the bar and food service over

com is incorrect/doesn't work so if you need to get hold of someone outside of the bar opening hours you can

stunning rooms, really friendly staff, and a great bar downstairs!

wifi was good and enabled me to download a sound meter and because it was too noisy to get to sleep

lovely large bedroom, comfy bed and awesome staff and bar just downstairs

windows open right up and is easy reach for kids, i

for the price and location nothing. however, wifi was slow.

friendly staff clean warm room free wifi

very unsafe, don t recommend if you travel with your kids

room recently renivated spacious bathroom with lovely toletories clean & comfortable good wifi

great views. nice pool & gym. perfect service.

great views. nice pool & gym. perfect service.

the largest, peaceful infinity pool in stunning classical room was perfect for a long swim

i called the room service to request but sometimes no one appeared to clean

poor service problem with lifts problem at breakfast service in terrace bar appalling

no hotel wifi signal in room 30 but managed to pick up free wifi from kfc across the road.

spacious room, clean and comfortable, large bathroom lovely large towels with toiletories, good wifi, tv/dvd

good wifi

very accommodating and helpful staff, they were able to allow me a very early check in

spacious room clean & comfotable large towels and lovely toletories good wifi tea/coffee available in havana

breakfast included was also a bonus and they also accommodated an early check in

free wifi, great location, cheap and cheerful!

clean, room service, breakfast (same everyday, but good taste) included

wifi is bad

the tv signal was not very good luckily the wifi saved the day

the hotel didnt have laundry service of its own but recommended a company, and i had trouble with it

no room service

and helpful lots of good restaurants all around the location within walking distance convenient laundry service

not vacuuming the floor when room service was working - apart that everything was okay!

friendly staff clean room mini bar comfy bed

cleanliness. good wifi.

early check in was facilitated

the breakfast buffet was truly superb

the only thing i felt inconvenient is there is no laundry in this hotel

my kids room bath tub was stopped up and they had to use a spoon to keep the drain open

free wifi

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

even gave me a late check out

wifi didn t work tv didn t work either

i didn t have time to use the wifi , so, no opinion about that

wifi kept dropping out but we were on holiday so no problem

the wifi was terrible but that's a common issue in the old buildings in cities so i really can't even

basic need for a few nights away - comfy bed, bath/shower, towels, soap, kettle, cups, tv, free wifi, complimentary

easy to get too no wifi is free

for example, i had to ask for a wifi password, it wasnt written on my room card, and there was no contact lists

went for a more expensive room which was lovely and had a kitchen and bathroom

was good, and the bathrooms as well as the kitchen facilities in the rooms, were great

staff are friendly, the customer service is excellent, and the breakfast provides a great start to the day

the staff were really nice and the kitchen staff were

the breakfast included with my stay was fantastic; it's so generous of them to offer such a wonderful

wifi connection was great

maybe to consider laundry facilities

the breakfast is perfect and you'll want to stay longer

room service was perfect on our travel day

wifi is reliable and good

everything. no wifi no shampoo, non soap

not sufficient either poor selection of foods, the beds were extremely hard and uncomfortable our wifi wouldn

only other concern was wifi was not usable from the room

the only downside was that we couldn t get any wifi connection.

room was small, bed was small, bathroom was small. no lift. no wifi on top floor

arranged an early check in for us as we arrived early from the airport

the room was warm, clean and comfortable and the wifi was good

the breakfast was exceptional

if i was being picky perhaps a guest laundry would be nice

- i remember thinking that if i were overweight, i would not be able to turn around in it the wifi did not work

the dining area is in the basement amid the laundry rooms and the food dispatch area is cramped when more than

we asked for an early check in that was not provided.

room service food was from a local takeaway and wasn t that nice

very early check in time - 11am

receptionist, good place very close to the underground station and train station, and timely room service