no power for one whole day, no backup power provided, no wifi, no emergency lights

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

breakfast was lovely, although each day i did have to explain i was a genius at booking

also the location was great near the market, and a patk for the kids

spacious, good sized impressive kitchen with complete appliances, spotlessly clean, great location near high

breakfast was excellent, staff friendly and helpful

breakfast was readily available and the chef constantly checked and refilled supplies

was good, breakfast was excellent, good choice and nice food, perfect way to start the day

clean hotel ni ce bar bed was very comfy and bedding was so crisp and white

also staff member in the upstairs bar was away from the bar sitting casually on his mobile and keep me waiting

clean, accessible and had parking

wifi wasn't consistent

clean spacious accommodation with comfortable beds, high speed wifi, nice breakfast in shared kitchen, friendly

location, very clean, good parking and the manager, joe, is excellent and can t do enough to ensure his guests

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

large rooms, very comfortable beds, tv, free wifi, drinks facilities

easy parking

charging facilities and have not seen bar snack to buy placed in the rooms

i may have missed it, but i couldn't find the wifi code so i had to go down and ask

parking is easy to find and is for people staying at the duke s head which is great

parking and wifi

on industry estate, couldn t order food as kitchen was closed due to wedding would of been nice to be told in

were very welcoming and polite and the rooms were clean well decorated and comfortable we had room service and

sounded like loads of kids having an argument but couldn't really work out what was going on

walk to a good chinese restaurant, or you can eat in your room with a well priced meal from spice kitchen (menu

at breakfast, a lovely lady called mihaela took time to take us through the various options available

my husband and i felt comfortable in our room, and breakfast was excellent ud83dudc4dud83cudffd we'll come

the food and bar were lovely too

staff brilliant nothing to much trouble breakfast lovely

excellent breakfast and really friendly staff

staff and nice clean rooms, bar and breakfast excellent

the room was unbelievable, ordered room service quite late, the food was great and staff very accommodating

pillows and bed and bathroom ,gym

wish they had a pool and gym is small

lots of kids running around in jim jams, but it was christmas after all!

london sw19 8np for 30 years unfortunately i m doing work to my property this friends off mine kids coming from

wifi is poor, so needs looking at

a bit noisy from bar next door

well located clean and comfortable hotel with free parking and free wifi in all areas

the free parking was an amazing bonus

the kitchenette was dissapointing as there were no utensils, plates or cooking equipment

room size, ac, beds, parking

kitchen sink didn't have a plug for washing up so we improvised

easy check in and parking. staff pleasant.

free parking

of guests on my last night at the hotel that decided to wash and dry clothes by my room (in the kitchen) at 1am

liked the my room,so private,clean kitchen, and additional study room with ready books to read incase you like

there was a list of things provided for you in the kitchen like eggs and coffee

did not get the email about self-checkin as we had been flying for 24 hours and could not access wifi at heathrow

the fact the apartments are self contained with a small kitchen and ensure bathroom

the rooms was comfy and the breakfast was really good

free wifi and comfortable rooms

free wifi was very good and free breakfast was yummy

friendly staffs and good breakfast

there is a bar open in the evenings which appears to be popular with guests

single room has a lovely kitchenette and a private bathroom, bed is comfortable, they supply 24 hour hot water

he let us make late check out even though the hotel was very busy and fully booked

the wifi signal was good (i used it for emails and some surfing)

space in the room and the kitchen facilities .

didnt expect there is a kitchen,quite and its too big for two people,im planning to book for xmas eve till 27

the wifi speed is very good

she arrange to change my kids room to be on the same floor

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking

she arrange to change my kids room to be on the same floor

a practical desk with sockets and good wifi allowed me to continue with work easily during my stay

close to both the station and also where i was working. good wifi

wasn't given a wifi code, no phone in the

there was no wifi reception in my room. apart from that all good.

the shower had good pressure, the bed was clean and well made, room was clean, free parking, early check in,

poor wifi non- too happy staff at breakfast when i turned up at 8

really fast wifi, friendly staff, comfy bed, short walk from tube

very comfortable beds and good wifi, clean and well maintained

it even has a laundry on-site - but beware, it does not take new bps 1 coins

rooms are very cool even when it s 30 degrees outside and they have a reasonably priced mini bar at

wifi wasnt stable

the bar and restaurant area without peer and must be seen to be believed

lacking information in the room eg wifi details or price list for mini bar.

wifi was dreadful

it was great to have the excellent coffee and tea as well as a well stocked mini bar and snacks

super comfy bed, brilliantly stocked mini bar and great location with fab restaurants and shops right outside

tv channels for kids was not working they get bored but it is fine

the kids didnt luke the eggs or sausage.

however, the kitchen is open until 9:45 and the dining area was spacious so i could bring the baby down in the

bed was really comfy and they offered us a late check out of 1pm

didn t go with children but ideal of travelling with kids i believe

i don't know if the wifi was included. there were no instructions on the leaflet.

the parking was on site and very convenient

its great value and has free parking (which is a rare thing in london)

the bar staff couldn t have been better and my room was just what i needed

wifi was not too good inside.

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

the car parking is convenient and free and wifi is good

wifi is really

were told room service was 24hrs and checked with the duty manager

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

also the room service was really

free wifi only if you give a lot of personal info to a third party provider

room service: one order of fish and chips, no drink: 25 pounds

wifi was unusable

paid wifi

windows that can be opened , and some free wifi

if there is free wifi , it could be better. and heating can be better.

no complimentary wifi, it s 2018 after all

was as expected however i don't know why there would be a paid wifi and the closed glass instead of actual

the staff were friendly and helpful and the breakfast was excellent with hot food

the kids had their own beds and there was enough space for us

many young kids running around breakfast room on saturday and sunday mornings

contains a nice bar and the main eating area

the breakfast was very good. good choice

all day breakfast, toaster, wifi and the staff. plus free parking.

have to pay and you need to pay $15 per day if driving in central london and not even mentioning parking

they even had a shop on site, plus gym and laundry facilities

was comfortable and easy parking

clean modern organised also they have a lot of options for breakfast

even gave me a late check out

i was charged 10 pounds extra for late check out at 2

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

good wifi connection

i could not log on to the free wifi.

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

room service at all-including housekeeping and no information about this

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with

wifi didn t work when i had business meetings

rooms clean and ready early for an early check in

out of use, no 24hr room service as advertised, no spa treatments, reception staff (except 1) were not very

wifi was inadequate

lovely old house great location just south of richmond park helpful, courteous staff delicious breakfast

the hotel is amazing and pool is a nice addition to thr stay

we arrived late with 3 kids no room service or even crisps in

limited food menu and room service would have been a nice touch but didn't ruin our stay

large comfortable room, plenty of parking and good wifi

excellent cleanliness throughout, great staff, lovely breakfast and great value for money.

rooms are tastefully furnished, and the views of the prestine golf course are very satisfying

previous room occupants removing wifi booster!

breakfast was also very good

breakfast was included in the price and was able to have this as room service at no extra cost

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

wifi was awful

i asked for a glass from the bar and that was of course no problem

chose to stay here because it was pet friendly but upon arrival we were informed that we should have notified

the wifi isnt the most securest and could be better but that is splitting hairs.

the bar and breakfast area are beautifully decorated and the room was wonderful

wifi not a full service

wifi worked great, there is an interior court which is very nicely done and everything was clean

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

were spacious, clean and tastefully decorated

room service was great, and so was breakfast

there's no room service

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

bar had a great atmosphere, location was perfect

location with ample parking on site and very friendly and helpful staff

happy guests and pet

no room service sunday and not light lunch option, only set full sunday lunch.

pet dog in guests room next door was barking a lot before bed time

wifi wasn t working

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi very weak

excellent beer; and excellent wifi although only in the pub

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less

we are local to the area, so i booked this for my wife to give her a night off from the kids

the food and atmosphere in the bar are just great, specially after a hard day's work

whole place is just great, bar had such a lovely atmosphere, staff were very friendly, room was extremely clean

drying towel in the kitchen would have been helpful.

no charge for wifi or leaving your cade

man on reception who gave us an early check in

we arrived early due to our flight and they immediately started cleaning our room for an early check in

needed a rea towel in the kitchen....only the one thing i saw as a negative & it's trivial

the bar is incredible. beautiful pub, my favorite part.

wifi wasn t working, also couldn t get any channels on the tv

decorated with character (period fireplace), nice choice of snacks with premium brands, fresh milk in the mini

of us had problems with the wifi in the room

odd was how difficult it was to organise for the breakfast i had paid for to be delivered by room service

wifi needs improvement!

the breakfast was outstanding and the team was genuinely warm and helpful

the staff is wonderful from checkin, breakfast and ordering room service

i think the staff are lovely and the location is great to see my kids when i am down

t aware that it was pet friendly but that was my mistake, still had an amazing experience

had amazing,perfect scotch eggs bar food

wifi quality was altogether poor

parking at the back of the hotel particularly good

everything except wifi

massive room, free parking, lovely pub downstairs, nice area

wifi. had to sign in numerous times and put in password details

no room service - kitchen closes too early (at least on a sunday)

they are flexible and allowed an early check in and late check out, which was very helpful

ordering room service via the app was really convenient

location, right across the road from the train station and next to a great bar but very peaceful at night

breakfast was poor. that was only negative point

needs better breakfast more things

no breakfast available as far as i could see.

was no air conditioning, there was a leak in the bathroom and the wifi wasn't strong enough in our room

hotel has no bar and has a self service continental breakfast which is fine if its what you want

to wifi issues remain, tv operation difficult in our room because of the position of the sky

area is very pretty and the bar with hotel was very convenient

efficient room service

the wifi kept disconnecting

room service breakfast cold

breakfast was beautiful and definitely set us up for the day

nice room & bathroom nice pub lovely breakfast

very nice rooms but small. kitchen is closed on sunday evenings without notice.

but one of us got frozen and the other baked, room was at back / side of pub and got all kitchen smells, bed

room - the bathroom was boiling hot couldn t turn heat off opened the window the kitchen roof extractors were

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis (good tables), room service

i make good use of its gymnasium and spa facilities

especially for families – the swimming pool was fantastic, and the soft play area kept the kids entertained

excellent breakfast, and good spa facilities, made for a very relaxing stay

there are no sun-beds around and there are many kids doing swimming lessons

the free wifi worked well

location was really nice. parking and easy to drive to.

could not fault anything, handy for rail connection, parking.

lots of parking

for me with my stick) to the high street with shops and restaurants plus loads of on site parking including

wifi poor

fantastic fresh food, busy bar and

breakfast was great

maybe it was a bit noisy from the bar when it's night. but it didn't affect my sleep.

service by one breakfast waitress no notes about wifi in the otherwise excellent welcome booklet some people

the interactive functionality on the tv, wifi instructions on tv, remote controlled lights on tv and

service was impeccible and the 'smart room' was great, as was the spa and other facilities

steam room and pool

the wifi would not connect in my room on this occasion

and room service was spot on

great location, quiet, comfy, friendly staff, early check in.

the bar is busy, the noise can be a bit much as everyone is talking loudly

wifi was great too

there was a celebration in the bar but it didn't bother us, just added to a great evening

no wifi signal only available in the pub, only 1 coat hanger in wardrobe

the bar and restaurant areas were warm and enjoyable to spend time in

+ the hotels restaurant, bar and beer garden welcome guests with a very nice and warm atmosphere (what a pitty

locksmith specialist visit would be welcome as my kids had some issues with the door lock

location, lively bar with garden, beautiful decor, excellent food in the restaurant, attentive and friendly

each and every one of them from the check in to the bar and restaurant, to the night manager

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

to major refurbishing of the hotel the dining room was closed so we had to have room service

we knew that there would be kids but they were bombing in the pool off their shoulders and it made the experience

wifi was spot on, all round a wonderful ambience, thank

great facilities (spa, gym & pool) and helpful staff

is great, and with better management and motivation of the staff, and a genuinely welcoming pet policy that didn

nice location and they did accommodate us with an early check in.

i loved the spa and swimming pools. good customer service from the front desk.

bar & restaurant lovely with good food choice

wanted to charge 60 for buffet breakfast for two adults and two kids