parking at times very busy and hard to patk

staff, location , parking.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

would have been nice for the bar to be open, but it has no effect on the stay we had.

shared facilities are excellent but bar and breakfast not open yet

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

very comfortable. perfect location. responsive room service if any issues. good restaurant.

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

the later checkout time was also helpful and allowed me to come back and shower post race without

good wifi and sockets with usb ports - a plus if you don't have a converter

we stayed at this hotel to attend the pga golf championship at wentworth

the wifi in the room was so unstable i could not access my emails let alone do anything else on the

location and they accepted pets

the room was comfortable and breakfast was delicious

service, pet friendly, fantastic location and good breakfast

only concern is the quality of the wifi

no problems with check in, the staff were friendly and helpful and accommodated a late check out for us

the wifi in our room was bad. i had to go into the hallway to access it.

limited in-room conveniences (no fridge, end table lamps, armchairs), lumpy matress, no wifi reception in our

free wifi didn t exist and air conditioner was useless (filter needs to be cleaned)

the bar has low ceilings which amplify the noise levels and my room was just above and the noise went

wifi wasn t consistent.

the wifi didn t work, which we brought to the attention of the manager

the wifi isn t great but i wouldn t say that s a reason to not stay

bit of noise from the downstairs bar but doesnt go too late and ear plugs provided resolved any need to sleep

good experience needs some improvement in breakfast menu and its presentation style of markeet kitchen to make

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

wifi not easy to log on to. air con struggled but it was a very hot day at around 32 degrees c.

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

i called room service twice but there was no answer. sky sports in the bar but not in the room

laundry cage crashing past our room at 6

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with

where in room 12 - next to the kitchen - was opposite the smoking area and by the staff smoking area - you could

impressed with our annex room it was all good lovely breakfast ,location ,staff would definatly stay

the phones were not working so when we tried to call for room service, nothing

wasnt a restaurant and bar as stated

for parking 2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them

the indian and bar next door location good

and bar not open

restaurant, but no bar for just a drink.

the welcoming staff, the great bar and pies, spacious and very clean room.

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

we had an amazing sunday lunch in the bar before we checked in

lovely bar to end the night

wifi wasn't the best as kept cutting out for kids watching tv at night.

drove down into garage where the gate bar was expecting to pull a ticket or push a button there as most garages

also the bonus of late check out when you join the club

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

room was clean nice shower free breakfast and late check out

m) as we signed up for the intercontinental hotels group while checking in

great cooked breakfast and a nice large

wifi is quick enough to fulfil your (and the kids) needs

no accessories such as room slippers, shower cap or laundry bag were available

being kept awake all night with laundry

given early check in without any extra cost

staff amazing room amazing great location. amazing for kids.

very good breakfast and late check out

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

the gym is small but has everything you need for a few days away

we didn't feel safe walking through with kids so ate dinner at the hotel

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

that the fire alarm went off at 2am in the night for no good reason, we had to exit with small kids, apparently

the apartment was perfect as it enable us to close the door and have 2 separate areas for the kids to settle

very clean with everything you need and a great breakfast, nice restaurant and fantastic staff

room and restaurant area a la carte bar food was lovely (had lunch there) very good location very clean felt

are insufficient ev chargers for the size of the hotel

perfect location for attending wentworth golf course.

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

really nice and big with lots to do for kids and families. god buffet for kids

kids bed which was a pullout sofa bed was very uncomfortable.

the air conditioning was excellent, as was the breakfast and comfortable bed

friendly staff and nice facilities for the kids

the two bikes and cross trainer did not work in the gym which was a shame as we live the gym.

nice lounge with free food for kids which is really great

the room service not good chicken or pizza was dry, most times burnt

the 7.45am room service call from the maid !

no early check in as requested the room was cleaned even before i check out

yes it’s ok the kids really love it

nice pool area/hot tub. excellent choice of breakfast. friendly/ helpful staff.

would be better value if pool and gym facilities were included in the cost.

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

we ate breakfast and had room service from the restaurant

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

great bar & restaurant

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

staff clean room comfortable bed free parking and economical i will go back again its got everything i

also we could not receive any wifi signal in the room so i needed to use my phone data to watch a movie

safe private parking the helpfull staff were great as always

we rang up to check they had ev charging and was only told when we arrived that they were tesla only

free parking

the gym is very well equipped with everything you could need, whether it be strength, cardio, pilates,

the spa facilities are amazing, great outside heated pool

we went down to the bar for drinks and the service was amazing, with a good selection of drinks and bar food

fantastic hotel, grounds and amenities. great activities for kids too!

the environment , employees , facilities , gym, spa, welcoming , the food ud83dude0dud83dude0dud83dude0d , the

for two nights - the two breakfasts were excellent ( full english ) and the lounge area and bar were good

the phone e didn't work for room service the room stunk the bath had hair on it

plenty of parking with lighting

- there wasn't a kids menu anyway (we were going to get an adult meal for him) - the breakfast staff were rushed

free parking at the property was good convenient and plenty of room for kids to run around outside in the garden

we ate dinner in the sky bar which was the cheaper of the 3 restaurants but still very expensive

room was lovely and big for a family, kids loved that they had there

the breakfast was fine and all staff were very friendly and helpful

a big shout-out to calym from briks breakfast restaurant for the delicious breakfasts

loved every minute. rooms were great for the kids

the staff was very friendly. free parking discount voucher for dinner

staff - great location - good breakfast - free parking - peaceful - reception staff

at the restaurant and the food was excellent bed really comfortable and bathroom large and clean gym had better

a bit expensive and bar snacks tiny but tasty would be 4 star+if restaurant was open

food is excellent both in the bar and restaurant

beautifully appointed and decorated rooms and wonderful staff. great bar and restaurant too!

it was great that there was free parking also

cocktails were also lovely in the bar area

green light on the ceiling (smoke alarm/wifi/i don t know what) is incredibly bright and could not be covered

a lovely family atmosphere parking very

only thing i didn't like was that the bathrooms are not accessible at the gym (24 hours) after the spa closes

for room upgrade which was given excellent with room service that is efficient breakfast offering general store

comfortable hotel with a good gym in a great location for an early flight

all rounders and new post covid management have sharped in up with a clear policy /pricing on early check in

staff were friendly and very accommodating for an early check in

kids loved

waiter staff gurpreet in sport bar restaurant, food, bed and prices

arrival -- they could accomodate an early check in and did so.

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

cleanliness wifi staff attitude

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

staff were accommodating and did manage to find me a room and check in early for which they also waived the

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

wifi is limited to 45 minutes and only available in the hotel lounge

we travelled with our pet and they were fantastic we ordered room service too ot was fab

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

nice spa and swimming pool, well equipped gym

good pool and spa and loved the outdoor terrace

wifi very patchy, would have been more or a problem if we had been there longer.

cookies and milk for kids really nice touch

free wifi

i was worried about the noise from the bar but the room being on the top floor was very quiet

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

guest for breakfast

breakfast and location

good locations with bar downstairs

we were also under the impression that there should have been wifi - there was even a poster in the communal

they give you wifi password but wifi not accessible in living area

lots of parking fairly quiet once the pub emptied out.

the food and bar staff are

extra shout to urna for arranging and early check in

scruffy exterior , noisy with kids running about

price, kids playing in the corridor, people wandering around having loud conversations in the early hours

also my pet hate is when you pay for hotel accommodation and the have to pay to use the car-park - only a

it was a great place and even the kids love it

no quick laundry facilities for short stays or weekends

with luggage - although i must commend a female staff that saw me struggling with luggage and 2 kids and offered

not access parking via lift, and had to pay extra for parking - given the price kids had to pay for breakfast

had to go downstairs to order room service.

at checkin sold us a private taxi over the hoppa saying hoppa would be 15 for me and the kids and a private taxi

cabins are upstairs there s food in the bar right to canal

asked me to pay cash for early check in for some reason, not card

wifi wouldn't connect so had to use husband's 3g (or 4g, or whatever it is).

great bar & restaurant, staff went out of way to try and accommodate our request for an early check in

so many things. location bed decor staff etc, excellent, clear instructions. wifi. scenic.

the food was delicious and the bar and entertainment we experienced on the night was fantastic

the included breakfast was generous and delicious and we also paid for an afternoon tea just to soak up more

thanks a lot to everybody including russel at the bar and all the amazing staff that have made this experience

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where we had

it s an excellent property- would be nice if they had a pool / gym / spa!

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

the room was very comfortable with free wifi and the staff was very helpful

everything was new, comfortable bed, good wifi and incredible shower

really comfortable place near to the airport. room was clean and the wifi was great

the wifi drops after and there is no night staff.

busy bar area on site and busy pizza kitchen

reception and room service hardly picked up when called from the room

non ev cars parking in ev charging bays

could have been a bit clearer at check-in, that one had to go next door to the holiday inn for a bar and

sofa beds for 2 kids was very uncomfortable - laundry facilities were inadequate for the size of the property

there was even a little gift pack for kids

breakfast was excellent and all the staff were attentive and very hardworking

ideal for our short overnight stay so that we could get to the airport for early check in

but not the end of the world, as the wifi was very good

loads of care for kids

oh and parking was also included

location, lovely room, parking, welcome chocolates, really clean and spacious

of breakfast clean and tidy room attendant and friendly staff great location free parking

i wasn't successful in using the wifi but i suspect that's me rather than the technology

hotel, restaurant and bar are good value

the staff were amazing too, especially with the kids

asked for an early check in and late check out due to flight changes and the hotel didn t charge us any extra

the room was very comfortable and the gym, whilst small, was adequate

bed for 2 kids on the small side

it was the absolute perfect place to rest, and really late check out time

reception is what customer service used to be she was exceptional so accommodating, alex in the bar was very

the generously sized parking area not only provides logistical convenience but also serves as a suitable setting

you prepare room service menu and facilities information in room, that could be more handy for us

we had informed them it was our anniversary and they decorated the room with petals,the fa t tha it was absolutely

kids enjoyed the swimming pool

couldn t connect to their wifi

gave us complimentary early check in and a larger room than we'd booked to scomodate my mobility scooter

walls were thin, could hear family with small kids in next room

early check in is available only if you pay an entra 30 pounds

wifi didn't work for me. bathroom was tiny....

excellent sky lounge bar on top floor and fantastic little gym on reception floor

add the gym as well

excellent gym

check in easy, food available and everything was clean and new, great tv choice and wifi

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

gym small but clean and bright

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

arrived at 9a

the fact that it has a swimming pool

paying 252 for the hotel, not to be able to take my 3 kids into the swimming pool after a long transit on the

our taxi was only 22 versus the shuttle bus that would have been 7/per person (including kids)

staff were very helpful with everything i needed, and were able to facilitate early check in for me

managed to get early check in, which was amazing

room service was efficient and delivered with a smile

early check in was a problem, my wife couldn't access it from 7am until 12pm slightly disappointing

clean, tidy, warm welcome by staff, parking on site, great location & comfortable.

parking on site

wifi is sucks and no worth money at all

great location, parking, friendly and clean.

the room was clean and cosy and quiet and had a very comfortable bed and great wifi

free parking

& big bathroom, good shower, comfy beds, nice food, good selection of bar drinks & free on site parking

staff were really cooperative with check in times , we needed an hour early check in due to attending a wedding

can park outside for free, the rooms have all you need and the hotel added bonuses like bar and gym, for this

great variety of food at breakfast and dinner including room service

on the patio, sipping a beer watching the kids run around the garden after a very hectic

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

kids love every bit of the bedroom big bed bathroom and tvs and me and my wife enjoyed the stay too

beautiful time to stay there, friendly staff and massive car parking spot at the front

lovely bar & restaurant, breakfast was excellent

friendly staff, fantastic gym and breakfast

early check in and late check out - very accomodating

a family room, it had a bar fridge which kids could curiously open and play with and charge to the

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

had a late night flight out of heathrow and the hotel allowed us to have late check out at 3pm for no

i didn t have time to use the spa unfortunately

dinner is quite expensive if you're just travelling on business but i guess i could have had room service, fab

lovely clean spa area

simple information sheet in the room with opening times for spa, breakfast times wifi code etc would make the

no proper pool

good parking, good breakfast, before 6:30 in the morning the only noise in that place was birds chirping

good wifi, plenty of parking, easy to find, friendly staff and a proper large bathroom.

parking area great very close to the town centre and restaurants etc

also, free parking and wifi was a bonus

parking was very easy, unlike the premier inn, where you have to park miles and then walk, get in a

couldn t get a hold of room service or the front desk for a really long time

kids loved the christmas lights and decorations

it is spacious, clean and comfortable, great breakfast & evening meals at the restaurant, and the staff are

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time

excellent bar with wine and champagne at reasonable prices

comfy bed, quiet sitcom, tasty breakfast, good wifi, usb by the bed

staff very helpful able to accommodate a late check out

received a late check out due to joining the loyalty program

the only misunderstanding was that the gym belonged to the other hotel next-door

gym cost 10 gpb

lobby -great outdoor space with lots of places to sit dotted around the terrace -lovely spa/gym space (but you

sports bar was good value for money

the pool area could do with better heating

hotel was clean and a good gym room

small room -resort not the best place for kids - not a lot to do (head to cala d’or for more action) -food

and i was attending a wedding so wanted to make sure i could get a taxi easily in addition to an early check in

cleanliness of this establishment was outstanding, quiet and no issues with parking

roy was an incredibly welcoming and helpful host, and arranging an early check in was easy

shown how to operate tv, where to find wifi password and how to contact proprietor if any questions

great parking facilities

early check in. breakfast and dinner both very good.

not many options on the menu for kids , but they were very accommodating regardless

the hotel also operates a 24 hour gym, which is wonderful for those who enjoy working out at ungodly hours

spa products from evelyn & crabtree delightful

it would have been nice if there was still a bar open for service

parking

place to stay, loved the decor and ambiance, and the lady in the kitchen was very welcoming and helpful

plenty of choice for breakfast, cosy breakfast room

breakfast slightly awkward collecting from kitchen, it felt as if being greedy to tuck in

house, great facilities and the breakfast was so good

can't imagine how it would have been for any parent trying to get their babies or kids up with everything else

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

supposed to be 24hr room service oh sandwich and ice

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

because of travel arrangements really appreciated late check out

was pretty dingy (stained carpets, stained drapes, etc), but the room was comfortable and the wifi was fast

guy at the bar was great and the food was absolutely amazing

was a problem with the wifi so the tv kept loosing signal which was very frustrating

of the stay the hotel staff were really helpful, and went out of their way to ensure me and my kids had a happy

very friendly bar & restaurant staff.

the only thing that wasn't brilliant was the wifi which was a bit patchy.

excellent stay as always. very comfortable hotel. lovely cooked breakfast.

friendly helpful staff, comfortable room complementary drink at the bar and free parking

hotel wifi didn't rate at all but that was the only bad thing

early check in, comfortable bed, decent breakfast, polite staff, water bottles in room.