wifi did not connect at all in single room

the room service was good , there was a christmas party below us but they has emailed me to let me know

friendly staff lovely room great breakfast excellent location

excellent breakfast

we drank in the bar which is very comfortable, special mention to the young barman who was a very courteous young

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service for breakfast was a very nice

wouldn't/couldn't accept cash to settle my room service bill.

even though it says late night food there isn't great options for room service so make sure you eat before or bring snacks

the location is fantastic, breakfast good , the bar and service fantstic

booked this hotel, a couple of months or so in advance of our arrival i asked if we could have early check in for our two hotel rooms

very convenient to the castle. please could you improve the wifi!

wifi did not work.

the wifi in our room was bad. i had to go into the hallway to access it.

the wifi.

well appointed with a couch as well as a bed a little coffee/tea making area and an area for the kids beds

and the weekend was perfect then we ordered room service as she tends to get a

the kids loved it as we travelled as a family

pool was handy great for the kids

we had a drink and nachos at the bar and the lady that served us has the best customer service i've ever received

free wifi, it is so old fashioned to ask money for this facility

no room service post 9pm

terrible wifi, pretty much unusable.

we both had the omelette for breakfast. full of mushrooms and piping hot

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

the bar in the main building is stunning, full of character and charm

appreciated the free wifi

also the bonus of late check out when you join the club

we were allowed to have a late check out which was really helpful

good wifi

the bar in the lobby was nice

kids enjoyed the pasta that s all they would eat as it was mainly fish

the room was spacious, clean, with tea and coffee making facilities, and good wifi

it was a good night stay for the kids and us. helpful staff.

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything on site but that's ok i did it at home however i'm sure other people probably also

being kept awake all night with laundry

swimming pool and amenities excellent eg

from the building, cleanliness, staff,gym, was absolutely amazing

get the wifi to work

good gym

one of the things which swayed us to stay was the ev charging available onsite

as 2 adults with no kids we didn't know it would be thunderbird themed

early check in upon arrival pleasant staff

also, the late check out was very

the gym is small but has everything you need for a few days away

little selection of breakfast for all, kids entertained with football table and various games around the lobby

next to impossible and tiring for family with kids

great gym

also loved moxy bar decor and games available ie table tennis, table football, giant jenna and although we didn t

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

tasty food and great bar staff

the facilities were great whether you were dining or using the gym

wifi, free parking, good location, friendly staff, excelent breakfast, clean room

the gym was very small and needs updating.

the wifi was unencrypted so we didn't use.

the gym was a joke and smaller than the room

we had room service and that was very good

wifi connection wasn't great to be honest.

wifi is intermittent, not reliable

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

the restaurant when i arrived

we needed, good location very helpful reception staff, fantastic indian restaurant, pool for the kids

breakfast is expensive pay on the day

would be better value if pool and gym facilities were included in the cost.

sauna. steam . gym is always available

lovely breakfast and room perfect.

more adaptations for kids like small loo seats and steps in the bathroom/ more kid friendly cutlery etc

the facilities: spa, pool and gym are all very good

our meals were 5/5 and the continental breakfast had the most extensive amount of options to choose from - seriously the biggest buffet

going with two young kids you do wonder what the service would be like but it was exceptional

we felt the spa wasn t 10/10.

as unable to eat spicy food, chef prepared special dish to order, lots of free parking, excellent wifi reception

was broken room service - food took 1hr 20 mins then arrived cold

phone didnt work when i needed to call room service

room service was excellent

to the room first to see if i was happy with it big comfortable clean room loads of free safe parking quiet

themed room and little extras for the kids was amazing

the cost to us , for a working stopover was great value for the quiet room , proper shower & easy parking

the swimming pool the play room the entertainment the room

the customer service of staff in the skyline bar was mixed - a young man who did not seem interested in his work and got our food order wrong

the little touches for the kids like the hidden lego and age appropriate too

were accommodating for early check in after long flight from canada

free parking at the property was good convenient and plenty of room for kids to run around outside in the garden space

attitude very poor, and mostly trainee kids

for stoke poges golf course is great

into a club room from a standard double, i later found out that this was due to a prom and 200+ kids

clean modern comfortable beds nice spa excellent staff

convenient, with excellent room service

we had an amazing stay. the breakfast package is a definite must!

everything got late check out every one happy and helpful nice atmosphere

that it was really hard to get food or information; for example trying to get something for the kids to eat from room service turned out to be impossible

to the airport, they had shuttle buses running every 15min to the airport for a 5er room service was cheap and tastie and the aircon was

good breakfast (paid extra at the hotel, bonus kids ate

catering was closed but room service was still available until late, and what excellent food and beverage quality too

great location nice bar and food

the most comfortable i have ever had anywhere, breakfast room overlooked the runway as did the bar

guest for breakfast

excellent location, staff and outside bar area. room was cosy and clean

breakfast and location

hotel restaurant and bar areas all to the highest standard in cleanliness breakfast excellent evening dining excellent

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

only complaint was looking out to the gym and knowing that i could not use it because of the mandatory

gym facility could have been cleaner

late check out

to get an early check in and late check out

no wifi in the room

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

working wifi and tv

loves the easy early check in all staff very polite

good wifi

me that i should have already checked out when i had an agreement with reception i could have a late check out

stayed there on a weekend and there was a fair bit of noise from the bar area until gone midnight so not the best if you wanted to get to sleep for an early morning

also we had no wifi there

we were also under the impression that there should have been wifi - there was even a poster in the communal area with network name and password, however there

very good wifi. close to airport. good price.

they give you wifi password but wifi not accessible in living area

moved into the hotel 2 days before we left london so we could take the kids to legoland

nice staff and room small gym

i arrived late so took a meal in the room via room service, it was quick to arrive and was very tasty

location for a stay before flying the following morning, and for our kids to relax before they flew out the evening that we stayed

it would be nice if there were more staff behind the bar and i was waiting quite a while before being

got an evening meal from room service but had to go to the lobby to pick up and consume in our room, same with breakfast

nothing 5*great room moved us to a room with a view of the runway. late check out at no cost.

very nice room. comfortable and loved that it had room service. very nice for the price.

room service and food facilities were great. late check out very good.

the room was a good size and we appreciated the laundry facilities provided

very good breakfast very good gym

there was even a little gift pack for kids

comfortable, great liocation, nice bar area and nice bedrooms

staff were great with the kids and the breakfast was well cooked and endless

we were able to get a room at 10am

was great one a one night stay before going to thorpe park , the room was clean , cosy , free wifi and tv was ace

cleasiness of the room was great, free wifi access

cabins are upstairs there s food in the bar right to canal

bar and restaurant facility

we loved the bar and restaurant which meant we were able to eat out

the wifi drops after and there is no night staff.

no microwave and wifi drops often , no night staff

the room was very comfortable with free wifi and the staff was very helpful

everything was new, comfortable bed, good wifi and incredible shower

wifi is ok and the location is good, 5 mins to west drayton station

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where

breakfast was ok, we got it after we collected it from the kitchen opening ourselves

no aircon, no gym

we were very pleased with the value for money, drinks in the room and breakfast was great!

beit small) gym which was a bit strange as we had to ask several people to then get the key for it

all good, from check in, room service and the ease

location, gym,

hotel close to the airport, staff were very helpful, parking was very easy, and the small gym was a great benefit while waiting for the flight

a longer late check out would have been good. they did allow one hour which was appreciated.

i was really early and their extra charge per hour of early check in was halved thanks to the advice of the

wifi was very patchy and front reception staff didn t know how to fix it

early check in is available only if you pay an entra 30 pounds

walls were thin, could hear family with small kids in next room

couldn t connect to their wifi

comfortable bed and good air conditioning plus a handy laundry

the gym was an added bonus as well as the small convenience items available at reception

the runway bar is great

restaurant food was great and so was gym

we had a late check out at 1pm instead of 12 but had staff trying to get into our room from 10am onwards,

amazing breakfast, so make sure you include it in your reservation

great location for airport nice bar and transport provided

there was no children's menu and had to pay full menu price for 3 kids

4 hours from lincoln with 2 kids, couldn’t even be greeted with a smile

double windows keep all noise out and black out curtains are great pool sauna and steam and gym are also fab

the breakfast was exceptional and there was plenty of options and we thoroughly enjoyed our stay

room was spacious and bunk bed for the kids was really good solution

lovely food in bar and restaurant, reasonable prices

pool area was great for the kids

enjoyed the spa facilities, room was big and comfy. staff were friendly and helpful.

helpful staff, great pool, excellent room service food, beautiful setting.

no issues with breaks in the wifi at all which allowed me to conduct my business professionally

erys

we slept really well and the pool and sauna in the morning was the perfect pick-me-up

pool area was very warm and the chlorine levels were too high - kids had red rashes after using the

clean, tidy, warm welcome by staff, parking on site, great location & comfortable.

wifi worked very well

convenient for london , own parking on site , free wifi , home from home feel , run by vinki , brilliant host , just like your

warm welcome when you arrive was spotless the room had everything you could want and more good parking just a great place highly recommended when i m in the area i will definitely be staying

was genial, access was easy, parking no problem

cheaper than many others around but with free parking and also a sauna and spa and a gym to use

room service needs to meet international standards, as i had to beg for my room to be serviced on a

great variety of food at breakfast and dinner including room service

not stay here if you hate kids & staff drawn from said complement of kids

staff, big room & big bathroom, good shower, comfy beds, nice food, good selection of bar drinks & free on site parking

gentleman doing the check in made me feel really welcome and allowed me an extra hour for a late check out as i had the late flight the next day

spa the bar, the food, the staff, the whole look of it, ive actually writing 4 reviews in a row as

24/7 room service, i ordered at 1am after i arrived from a long flight and it was quick and delicious

beautiful, it had everything there. restaurants, spa and gym

excellent staff service, fast reliable wifi

drinks in bar was good - beer not over priced

next to heathrow and tube. excellent breakfast. friendly and helpful staff.

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

it's great because you can use the gym

kids loved the christmas lights and decorations

the lack of gym

prices in the bar and restaurant is pricey but also with prestige

clean, good food and kids friendly

place had an unusual smell, a combination of wet laundry and incense

the hotel has so much to offer, spa , gym, beautiful grounds, bar, restaurant, coffee

nice hotel and great proximity to the airport. good bar and restaurant onsite

dn t have the chance to check that

food was over priced, not enough options on the room service menu either

could not use the free wifi

location is fantastic too as was the very late check out we were able to have

very spacious and comfortable, great food and gym!

sports bar was good value for money

there are lots of facilities available at the hotel: gym, swimming pool, great indian restaurant, sports bar, concierge

great staff and room service was prompt with delicious food

kids loved the pool!

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

wifi worked extremely well

the hotel staffs from reception , foods and bar

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

good car parking and no fuss check in and out

not enough staff to support restaurants and bar and front desk.

in the bar area was a bit drab

plenty of free parking

small limited bar. rooms were a little dated. slow wifi.

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

great choice of food in the bar and restaurant

station in front of hotel/ nice bar restaurant on top floor with terrace and view on airfield/ efficient and friendly

r a fee)

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

very helpful on arrival, break is freshly cooked which is great, nice clean tidy room, plenty of parking and places to eat in the evening

location was great for us with plenty of parking

staff, free parking, great location, quiet, clean

a nice hotel with private parking. friendly and helpful staff

staff are very friendly. breakfast was fresh and piping hot.plenty of parking

not applicable. early check in at lhr soe skipped breakfast

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in , waited around reception before unpacking

room service every day

they are the only pet friendly hotel and were extremely accommodating of our early check

there was no room service