wifi poor but was given a reason for it. pillows too soft

place to stay, rooms nicely air conditioned with tea and coffee making facilities and the breakfast was delicious

difficult to find parking space during busy time.

free parking and comfortable beds

location of the hotel is perfect for ascot races , the breakfast was delicious,booked a table for a meal ahead of going

nice restaurant and has starbucks, gym and pool on site

family friendly pool kids blocks in reception restaurant modern rooms breakfast

starbucks and wifi

to use the pool for the kids but we weren’t told that the pool for the kids stoped at 5 o’clock as only wanted to use

staff was great the kids menu was fantastic and it was in a great location.

various games of football to choose from in the bar which are playing simultaneously is a good touch, with commentary available in different parts

struggle for car parking space

great wifi and sports on tv in bar

value for money, great food and atmosphere in the bar and garden

wifi in the guesthouse, but there was wifi in the pub across the road

good value price. great lego pieces on room walls. parking is a stone throw away from hotel.

was lovely and fast service, location was perfect, room was amazing, had fun in the pool

easure hunt, gifts) and in the hotel

breakfast was perfect for kids and offered lots of choice

the whole hotel was very clean and the breakfast buffet was lovely

location close to heathrow airport, the gym, the spa, and the beautiful lush green grounds.

swim time for kids- should be anytime

hotel - touch of class with decor - dinner at 1215 restaurant was very unique - the gym is better than some purpose-built gyms

everything was fabulous spa was amazing with a treatment or 3 from marcia

going with two young kids you do wonder what the service would be like but it was exceptional

the gym was great and the grounds were stunning

music from the gym at 5 am

the bar menu food and breakfast were excellent

was an unforseen powercut so i was unable to get a keycard for my room, no wifi available / power to the room

more food options for kids.

the wifi in our room

they were so kind to me and my kids and went above and beyond to accommodate our request for early check in, they were attentive, understanding and kept us updated

staff were super friendly, breakfast was good

rooms, very spacious pool was lovely friendly staff very lovely garden early check in would visit again for

i rang the week before and asked if we could get an early check in

once when we stayed before we were in the pool and she helped my disabled son who was a bit distressed

jority of which didn't work

get the wifi to work

booked for my daughter and family, loved the hotel, playpark & swimming pool

perfect location, friendly staff, excellent amenities, wifi , comfortable bed

bed very comfortable. good gym and pool

bed was v comfy. gym was well equipped but spa was a but tired.

parking was easy and we never struggled for a space

that you had to pay for wifi in the room

kids swimming lessons going on

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

like the idea of takeaway breakfast baps to take when in a hurry in the

location, great reasonably priced parking, friendly and very helpful staff free wifi and bar with tv for world cup,

i'm not a breakfast person but what i saw and had, everything was

we were allowed to have a late check out which was really helpful

only minor point was that the secure wifi password provided didn't work and the staff were not sure how to connect

the reception and bar area are both welcoming spaces

noise because under flight path, wifi

wifi did not connect at all in single room

the bar air is comfortable and staff are friendly ensuring a lovely place for an evening drink

in and outdoor pool, gym, spa, restaurant

spa and location

very family friendly - the kids particularly loved the little play teepee in the room

golf facilities, great staff and we enjoyed panel, tennis and spa too

liked everything about the property, including the golf course, room and the spa facilities

very comfortable. perfect location. responsive room service if any issues. good restaurant.

restaurant is very good as well and i did the room service this time - very tasty food and was ready fairly quickly

and the early check in meant that we were ready for our vacation fast

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service for breakfast was a very nice

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

wifi is essential to locate the hotel

the wifi signal didn't reach the room - i had to sit in the breakfast room to use wifi

very convenient to the castle. please could you improve the wifi!

no problems with check in, the staff were friendly and helpful and accommodated a late check out for us

limited in-room conveniences

adam snd james were polite when requesting room service and permitting us to stay a little longer due to my son s exam at eton college

the included breakfast was delicious

room was large and comfortable. bathroom was amazing. great choice for breakfast

no room service post 9pm

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

very safe parking ,nice room,good location,very nice host , and a good price for the area

wifi didn't work

very secure and comfortable with private parking, cctv, electric gates

friendly staff and stayed in a cute little cabin with parking, a bit like a home away from home.

safe parking

the included breakfast was generous and delicious and we also paid for an afternoon tea just to soak up more of

didn t have a gym

the kitchen was well equipped and we cooked dinner and breakfast there were several sitting areas where

the restaurant & bar team were very kind as they made me a special light supper as i wanted just to have some food

easy to find, great parking and reception staff very helpful, especially regarding early access to the room

breakfast and location

guest for breakfast

rooms were spotless, and very comfortable, and food and breakfast superb, good quality

although i put n/a for the breakfast, that's because i wasn't hungry enough to go down

wonderful breakfast, large choice & quite delicious

extra shout to urna for arranging and early check in

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

it was a great place and even the kids love it

room was on the ground floor it was warm and clean and we had daily room service

the lovely magda on the bar was so kind to my son, teddy

room very nice, beds comfortable, very friendly staff. free car parking

location near tp thorpe park and parking on site

bar very comfy with the staff really helpful and pleasant

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

onsite parking was good, staff very friendly and helpful, room was excellent.

easy access, secure parking, spacious and comfortable room

could eat that club sandwich every day);

had room service too for dinner

of parking, really friendly staff and fantastic evening with live music in the bar

could eat that club

welcoming staff, found us a room as promised with early check in

great for kids. my granddaughter loved the football game, colouring books. great kids meals too

the kids were happy, and the overall atmosphere of the hotel was warm and accommodating

the two bikes and cross trainer did not work in the gym which was a shame as we live the gym.

the team helped me find the best place for good wifi

club room was large and comfortable spacious and the bed was excellent medium to firm mattress with coffee and tea provided the

gentleman who served us was amazing and the lady who does room service

the gym is well-equipped with a variety of cardio machines and weights, perfect for keeping up with

would have been good for some kids games, toys, gaming play area

breakfast is expensive pay on the day

convenient and secure parking

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

location good for accessing golf.

struggled with wifi continually

free parking and free wifi plus nice room, beautiful toiletries and great pub/ restaurant

a secure wifi network would be better. unable to work in the evening.

have been before, love the location, staff at reception and breakfast always helpful and cheerful

customer service was perfect and room service very quick!

near my venue for the next day easy parking room spacious shower hot room service excellent

bar was open late on friday, so it was nice to come back from an evening out and have a nightcap

great vibes in the lobby, fantastic for a team of baseball kids to all hang out and play ping pong and fuze ball and watch the world cup

as 2 adults with no kids we didn't know it would be thunderbird themed

early check in upon arrival pleasant staff

well geared up for kids

little selection of breakfast for all, kids entertained with football table and various games around the lobby

kids was entertained with the playstation, table tennis and gym

less you get a key card provisioned for that floor)- they did not even mention all

kids in rooms at 11

also loved moxy bar decor and games available ie table tennis, table football, giant jenna and although we didn t

d lunch there) very good location very clean felt very secure as main doors

pool was handy great for the kids

my daughter used the gym and was very impressed with all the equipment the gym offered

the kids loved it as we travelled as a family

the staff were so friendly and brilliant with the kids

also i was not happy to be charged for wifi in

lovely breakfast too

there is a nice kitchen to make your own coffee in though

flexible with check in and check out, and helped us along the way, including with booking the spa service

good breakfast choices, gluten free bread and granola

lovely continental breakfast beautifully displayed

good wifi, plenty of parking, easy to find, friendly staff and a proper large bathroom.

house was well signposted from the main road and the driveway and parking area were spacious

location was great for us with plenty of parking

staff, free parking, great location, quiet, clean

very helpful on arrival, break is freshly cooked which is great, nice clean tidy room, plenty of parking and places to eat in the evening

hotel staff were great, allowing us early check in

room service should be 24 hours

3 kids running around the restaurant pestering other guests

wifi was slow at times which meant i ended up hotspotting from phone instead

good wifi reception but the need to log in every 24 hours is a little irritating

no accessories such as room slippers, shower cap or laundry bag were available

excellent location, fantastic breakfast.

staff very helpful. great value for money. kids happy : xbox!

we bought coffee and hot chocolate from the bar and the price was amazing for

the room was spotless, sleep quality was excellent. breakfast was amazing ...

helpful staff and excellent wifi giving brilliant speeds

they didn t help me with the wifi. didn t get the wi-fi the whole stay.

to the room first to see if i was happy with it big comfortable clean room loads of free safe parking quiet

room service didn't come daily and the management needs to ensure that this is looked into

room was a good size friendly and helpful staff wifi ok

good car parking and no fuss check in and out

i didn t have time to use the spa unfortunately

pool didn t work and we have being notify less then 24 h

the room was lovely, bed was comfortable and breakfast in the morning was fantastic

lovely clean spa area