lovely friendly staff great facilities we loved the pool and jacuzzi

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

lovely breakfast selection too

the breakfast was excellent with a very varied choice

the gym, pool, spa, and grounds were beautiful and well kept and we had fun using them all

a swimming pool was missing.

laundry was cleaned as communicated; very good

there s no swimming pool for the kids

restaurant and room service prices are extremely high.

30pm so had to have room service

last but not least the young man who worked behind the bar on both evenings, who served us our drinks with a huge smile and pleasant conversation - thank

electric went off as we were in the bar shortly after we arrived and we could not get served for an hour despite showing my room number

with a nespresso machine and coffee pods, rocky road, mini bar, dressing gowns, full sky tv, wifi and our favourite the

early check in after overnight red eye was exceptional by the hotel

best hotel ever. great food and bar as well. will always return when travelling to london area.

om 42) didn't get wifi at the desk but the other side of the room was fine, maybe something to do with the really

great location for visiting rhs wisley gardens. very helpful staff. ev charger on site.

the night, the restaurant was fully booked, but we were given the bar menu

a little noisy as our room was above the bar but once the pub closed it was quiet.

ev charging points quiet room at back in ripley block

would have liked a mini fridge in the room and room service.

very reasonable bar prices and for food and efficient friendly staff

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

comfortable place to stay room service available which is a bonus while dining areas are closed due to current restrictions

karolina was very helpful and helped us with our request for an early check in

room service was good and very happy with the fee for a late check out

room service good

was disappointing that some other guests took parking spaces designated for ev charging when they were not in an ev vehicle

would have liked the option to pay for early check in.

the cocktails at the bar and the creaky room floor upstairs

room / breakfast

we looked at the menu in the bar whilst waiting for dinner and when we were in the restaurant - the menu was entirely different

though others in our group had a larger space)-as was the breakfast table-not enough room for the plates etc

we had sandwiches from the bar as we had a big lunch earlier and these were also excellent as was the wine list

room was a little snug

parking was a little issue but nothing major

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

room had a desk which i used to do some work, and the wifi was good enough to connect in to the office and watch netflix

wifi not good in our room

wifi not strong in rooms.

breakfast was lovey lots to pic from , also very friendly to kids

m) for making our family birthday celebration so unique and special

pool and gym great breakfast really good and staff really friendly

the countryside setting and spa facilities and gym.

confusion over simple bacon buttie for breakfast with room service.

couldn't connect to wifi on my phone.

we had room service, staff delivered the food in a good time, she was smiling and happy, and again felt

staff were very helpful especially laura who was on the breakfast reception and made sure my poached eggs were cooked the way i

bathroom was large and very very clean food was first class breakfast fantastic

breakfast. my kids loved it. beds comfortable and linen crisp.

the food and bar area

liked just about everything, lovely comfortable bedroom, great bar and restaurant and ease of parking

really friendly staff, excellent gym, food really good quality and a great location.

unfortunately the bar and restaurant were closed but apart from that facilities were excellent

great gym

the wifi was intermittent and not available in my room.

bed, great shower, hi speed free wifi and large flat screen television

wifi extremely poor, bottle of water for 3.95

wifi was terrible

wifi wasn't available during our stay

we requested an early check in

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

of parking, really friendly staff and fantastic evening with live music in the bar

good tasty food available in the bar and restaurant

twin room was perfect - nice bar area and breakfast was great.

took a long time to be served drinks in the bar as i think there was only 1 person making

spa was lovely as was the outside pool

spa and location

parking awkward availability and distance to get luggage to reception

park does not have dedicated parking for residents so when the car park is full of club members it is a long walk in the rain to

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

good size tv if you need it and strong wifi signal

parking is hard to find a space around the pub

cosy, eclectic design to the room. great bar service and welcoming staff.

t they added a standalone heater before)

aztec room was really good for the kids there was a treasure hunt around the room

good wifi too

good amount of ev chargers

there were lots of activities for kids

parking

the wifi didn t work and the bed was very very hard and pillows were not great.

very well presented hotel with bar restaurant and gym facilities

no curtains in the bathroom no room service

have been before, love the location, staff at reception and breakfast always helpful and cheerful

breakfast excellent choices

very good facilities with adjoining spa and gym

location was great, food was good. lots of parking.

lovely hotel, facilities, location and staff. great food, bar and service

excellent location with parking. very spacious bedroom. friendly staff.

an amazing location, with complimentary access to the swimming pool, sauna, steam room, jacuzzi, gym facilities, this was the 3rd or 4th time we have visited the manor house in

the limited parking onsite and being unable to reserve did add pressure to the arrival.

all the staff in the breakfast area are great excellent service always smiling and coffee spot

breakfast could have been better, order was wrong twice but they did not charge us for it

parking was tight but i did get the last space in front of the hotel - i know i could have parked

no problem with parking but imagine it could be difficult at busy times

great bar and restaurant with genuinely fantastic food

wifi in the whole place

good selection of wines and ales which were well kept by the bar team

beautiful view of the church, cosy bar and excellent restaurant

the bar is very comfortable

really comfortable. great room. good wifi.

wifi was great and reliable

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

did not use wifi

gym could receive an upgrade.

i had a drink and then retired to my room and phoned for room service about 7

starred restaurant, wonderful and helpful staff, a very good outdoor heated swimming pool and a spa with high quality treatments

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

wifi is not secured

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

room was on the ground floor it was warm and clean and we had daily room service

me that i should have already checked out when i had an agreement with reception i could have a late check out

facing river, facing town and there is room service

it was a great place and even the kids love it

comfy bed, large tv, free but fairly slow wifi

quiet in the bar a restaurant

clean friendly good breakfast room service

a 5 minute walk into staines to the shops and eateries or you can stay at the well stocked bar in the hotel

we go to london to get into london we do a 15/20 drive to hounslow west tube station where the parking is free at weekend and then jump on the tube for a 40min ride into central london

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

with wifi and tv

and welcoming, beautiful decor and furnishings in reception, bar and restaurant

wifi wasn't great, so i just resorted to hotspotting from my mobile

the room was great and the pool was really fantastic

sadly did not have an opportunity to try the outdoor pool

the hotel lacks facilities like pool, spa which would have made this luxurious

excellent standard of food and drink and lovely ambience in bar and restaurant

choice for breakfast

excellent location, reasonable price, great breakfast

onsite restaurant with good made to order breakfast and nice dinner available for all hotel residents if desired

the booklet in the room said to download the app to be able to order room service, this is so long winded at the best of times but to make matters worse once the app

the girl who checked me in was friendly and helpful, suggesting i could order room service then and she brought it at the time i asked for

or sound insulation), broken door to room

the bar, the bathroom and bed and free parking

t it was nice touch that she brought it

staff were very accommodating with early check in times and car parking

the wifi connection was poor.

night bar also comes handy for saturday night

very clean , great location and nice bar downstairs.

close to chessington zoo room service was brilliant

parking is a little tricky but they make the most of it providing free off road parking.

clean, easy to use, great food and bar was open all the time

parking on site, i had a king size bed which was very comfortable with nice fresh linen

the honesty bar is awesome and really shows the values of the hotel

the honest bar room was very quirky and the baby loved the lights

was privacy, comfort, wifi, adequate facilities for a sole traveler and the restaurant menu is great

the extractor for the kitchen is right outside the window

initial problems with wifi. poor telephone reception in room.

when visiting family and i have also worked from the rooms finding them to have good enough wifi

kitchen closed due to covid ...

a recent stay the wifi went down which i know can happen but no-one on reception warned me and reception didn t

was very grateful for the early check in

customer service was excellent throughout, we was able to arrange a late check out which was perfect

having to pay extra for use of the pool

would be nice to be able to swim in the pool as a guest without paying for the spa

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

poor wifi caused me serious problems.

oh and parking was also included

limited parking, but is controlled carefully.

location, lovely room, parking, welcome chocolates, really clean and spacious

plenty on-site parking and good strong wifi

the breakfast was excellent, and the restaurant served great food, not just pub food

staff were lovely, from entering the hotel, the food service, the bar service, the room service everything was just perfect

location for a nearby wedding in hampton palace golf club

the 2 young staff serving at the bar and karen looked after my drinks and orders

wifi a little weak at the extremities of the building, and not secure

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

location perfect, staff very nice and helpful, loved the fallen angel bar ! room amazing

room at a really good rate , no criticism but bar closed at 10:45 and the shower was defective but the value for money

e third time

wifi was free but did not work properly

we complained about the fact that room service was non-existent

kids running around at breakfast. bloody nightmare

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite

great venue nice breakfast choice,

really poor and ruined my one night away from the kids to relax and lie in

many young kids running around breakfast room on saturday and sunday mornings

food for room service

were surprised that the hotel was running out of a lot of supplies toilet roll coffee milk in room service the bar ran out of larger on the first day and the restaurant had a limited menu as a

sat down in the bar, we noticed for 30-45 minutes the tables was full

fast wifi

uldn t get to a login screen) and the in-room info was lacking

fantastic food for the evening meal and breakfast

toiletries, excellent shower, soft fluffy towels, complimentary water, good tv & easy to access wifi

staff in the bar very friendly & attentive

ate dinner at the restaurant and all the staff were brilliant, we thoroughly enjoyed our food and breakfast the next day, would not hesitate to

hard to access wifi

wifi didn't work second visit...view not good lovely private uninterrupted stay

small. gym

the bar staff make mean smoothies and the breakfast was hot and fresh

the wifi also did not work on my colleagues work laptop

one thing that other guests may be less happy with would be the selection on the room service menu

asked for a quiet room, was put in one of the rooms closest to the gravel car park and where the laundry cages were rolled out in the early hours

great wifi for meetings

5 tray charge for room service?

we used the gym and facilities

unfortunately this is also the room service menu

kids club ok could be more central

spa is tiny and the gym more a fitness centre

someone opened the main stable door from outside, making a sudden door shudder, which with small kids can be frustrating when settling them in a new environment

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club which was packed full of fun activities the best part of our stay would definitely be the

breakfast was amazing , the staff were so helpful and met all our needs a fantastic manor and

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

i could not log on to the free wifi.

i didn t have time to use the wifi , so, no opinion about that

good wifi

even gave me a late check out

premises on approach looked grand with ample car parking, lovely grounds with supportive staff who were approachable and very professional, a good

kids menu was great but huge portion sizes!

kids menu was great but huge portion sizes!

parking was a bit hit and miss as was shared with spa and could be very busy during the day

i make good use of its gymnasium and spa facilities

gym was also so well kitted

not many options on the menu for kids , but they were very accommodating regardless

early check in. breakfast and dinner both very good.

the staff were lovely and the gym was excellent. beds were incredibly comfy

having to pay for wifi

kids loved the christmas lights and decorations

gym was clean and useable

great gym!

it's great because you can use the gym

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

were traveling with kids and requested for bathroom with bathtubs

comfortable and the kids like the room and comfort of the bed

standard check in time, the front desk staff was keen to help us to get the available room on the early check in

breakfast need to be better

enjoyed a spa treatment

very comfortable and clean lounge and bar area. friendly staff.

i t was a great size with nice sauna ,steam room and gym

liked the breakfast plenty to choose from the swimming pool was lovely and the staff where excellent

the staff were so helpful and friendly. the pool was clean and relaxing

tried to order room service but no one answered phone

room was very comfortable and clear instruction of what to do with mini bar and room service

menu for room service, which was a shame

are no staff members to provide room service or help with luggage

secure parking is a bonus