service by the pool was super slow

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable holes

wifi is very poor - so not ideal when travelling on business

wifi would barely connect

the gardens, the extras in the room, friendly staff and easy parking.

free wifi fabulous sculptures in and around the hotel

everything was great. especially the swimming pool

amazing outside space for relaxing and for the kids to run around

the wifi didn t work for me in area d, room 265. this was an issue

our kids loved it and the hotel gardens

pool/spa area is very nice for a nice sauna and swim

the outside pool was out of action but that was explained due to new tiling being done

the hotel grounds were beautiful and the staff were very welcoming and great with the kids

room service food is under expectation for the price, kids pizza looks like supermarket pizza, the

i don't think large groups of children should be allowed in the bar area.

great location for us to get to wentworth to watch the golf

good wifi

not much choice for the kids

the room was spacious and comfortable, the wifi was very good, and the breakfast was varied and enjoyable

wifi wasn't great, would cut out every time phone screen went blank - so can't use to receive

comfy bed, large tv, free but fairly slow wifi

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

extra shout to urna for arranging and early check in

it s not she said there is room service

it was a great place and even the kids love it

hotel, restaurant and bar are good value

inside bar area was lacking, mostly restaurant eating

st importantly) and the rooms are just top notch

poor wifi caused me serious problems.

the outside horse box bar was a great addition and took pressure off the indoor bar

my daughter fell in love with the kids club team so we are definitely coming back

spectacular spa and excellent service

tv was at a strange angle on the wall and the gym wasn't brilliant.

could be the best hotel breakfast i have had :) gym a little small but pool great

amazing decor, the kids menu was amazing, the breakfast was brilliant.

a where i'm from) which was nice and very enjoyable

nice that there s a bar too and noticed there was room service for breakfast in bed

happy that the hotel accommodated our request to an early check in

parking free and plentiful

could eat that club

40 minute wait on room service for dinner

we used the spa facilities

and the bar didnt have sports channels

despite our 4:30am departure they arranged a takeaway breakfast for us

the jaccuzi pool had so much pressure and just what we needed

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

free wifi in the room given to you when you book in

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

rgot to get her name) was so warm & welcoming when i ordered my room service

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

they were doing renovations. no restaurant or bar open

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

hotel being refurbished which we were not aware of , no bar or food available.

no bar lol

noisey extractor fan from kitchen was distracting within my room but this was turned down once the kitchen had closed so

kitchen closed while we were eating, but desserts were still provided - would have been good to

00 per night polite staff early check in allowed which was most appreciated the establishment has some interesting history

lovely bar & restaurant, great friendly staff

sat with my 7 year old son in the restaurant and all throughout dinner could hear a man in the kitchen shouting and swearing in conversation and at people

the breakfast & evening meal were made with good quality fresh produce & there was a great variety for

nice breakfast

excellent breakfast

wifi didn't work too well in our room

the wifi in the room was so unstable i could not access my emails let alone do anything else on the

the bar area was really cosy with fires lit

the bedroom was comfortable and there was free wifi

vibe of the hotel and bar area, we attended an event at cowarth park in the evening so came back after and had a drink in

kids love every bit of the bedroom big bed bathroom and tvs and me and my wife enjoyed the stay too

beautiful grounds great location for ascot racecourse. plenty of parking

this was amazing we i was traveling with two tired kids

my mommom and i loved having breakfast in bed, and the hotel s layout made traveling through heathrow smooth and stress-free

wifi wasn't as strong and that caused frequent reconnections

m) and spa

room and the photos made it look like this was a seperate room that you could close off when the kids go to sleep

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything on site but that's ok i did it at home however i'm sure other people probably also

long travel around 12:30 , the receptionist said there is no rooms available until 2 if you want early check in pay 20 pounds

laundry needs for long stays

we bought coffee and hot chocolate from the bar and the price was amazing for

ich are usually cheap and nasty nowadays) and included wifi with vpn worked

we had wifi and multichannel tv

parking was tight as other guest parked really badly taking up too much room.

secure gated carpark and wifi

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

good price, comfortable , nice, clean with free parking

is a beautiful hotel located in a wonderful forest surrounded by trees and golf courses, it has great facilities especially for families with children, a swimming pool and a

spa and location

open air parking

we were told this couldn't be provided and had to be ordered from the bar which would mean an additional cost

parking was close to the

wifi wasn't the best as kept cutting out for kids watching tv at night.

very good location, clean, friendly staff as well as a late check out.

the welcome from the irish guy that was also serving at the pub bar was very friendly and personable

also wifi pretty poor, could do with improving

bar was super had a nightcap b4 bed

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

left luggage in luggage room and took advantage of late check out after registering with hix as suggested by jin

breakfast was well presented with good choice

the bar in the lobby was nice

like the idea of takeaway breakfast baps to take when in a hurry in the

the staff were so friendly and couldn t do enough, great selection for breakfast and tasted great

restaurant is very good as well and i did the room service this time - very tasty food and was ready fairly quickly

the later checkout time was also helpful and allowed me to come back and shower post race without

the bar and restaurant downstairs are also very good with them being all good for us to take the

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service for breakfast was a very nice

bit pricey at the bar but it is windsor which is expensive anyway

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to find a service exit

great staff. great breakfast choices a great hotel

room service menu wasn't great

other staff were quite blunt especially other concierge and bar staff but dean was your reprieve and saviour for my scores

very central directly opposite the castle and close to all the shops and bars

we had a drink and nachos at the bar and the lady that served us has the best customer service i've ever received

and the weekend was perfect then we ordered room service as she tends to get a

convenient location with easy access to london. excellent staff, food, facilities and gym.

the kids loved it as we travelled as a family

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome activity and delicious breakfast

breakfast was lovely, my 9 year old daughter loved the pancake machine

was good and the wifi fast and easy to use

best hotel gym i ve ever been to

as well as bar /restaurant staff the hotel reception was very helpful

we went for a kids free break to relax and recharge the batteries so to get woke up by ongoing banging by house

it's above a bar so it will get noisy, but wear earplugs

wifi was pretty poor, but i was only there for one night.

wifi is extremely unreliable, dropping connection every couple hours, so hard to work over the day

the bar has low ceilings which amplify the noise levels and my room was just above and the noise went

wifi signal was slightly weak

to charge 40 for early check in

paying for car park,booking time saying free car park.not milk for kids.

arrival -- they could accomodate an early check in and did so.

cleanliness wifi staff attitude

a little worn, but my kids loved it and the restaurant

very accomodating - let us have a late check out due to a business meeting - also extended car park stay

the staff were very friendly, the breakfast was lovely and what topped it for me was the welcome drink you get on arrival which is a

really comfy bed lovely breakfast staff really friendly nothing too much trouble

no room service post 9pm

breakfast was superb - freshly made

we ate in the bar and the food was good

to call room service for over half an hour, no answer

gym is outdated but it does the job

restaurant was closed, but the bar meal was delicious, and very well presented

no wifi access without being charged 15.

had to go downstairs to order room service.

the gym was well equipped

beds were comfortable, the pub in the lobby, the use of wifi and printing out airline tickets and checkin

location for a stay before flying the following morning, and for our kids to relax before they flew out the evening that we stayed

loved the empty fridge instead of a mini bar as i had to refrigerate food overnight

comfortable bed and good air conditioning plus a handy laundry

garden inn, very clean, functional space with helpful and friendly staff who accommodated my early check in

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

proximity to heathrow and it had laundry facilities.

fantastic room service dinner and lovely room

bed. bathroom and shower pressure. gym.

the food prices in the bar seemed rather excessive.

love the short walk to the terminal staff were so friendly room service very tasty

i really appreciated getting a super early check in

complimentary drink! massive comfy bed, nice shower, good wifi

the gym use should be included.

comfortable, great wifi, small rooms but enough space for a single night stay

lovely reception area , bar and restaurant

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

had a late check out but this didn t seem to be conveyed to housekeeping as they kept knocking on the

requires internet access in the first instance to open an email with access

one more thing: ask specifically for free wifi pass, as stated in your booking com reservation, as the internet vouchers are actually not

excellent gym and staff

nice hotel and great proximity to the airport. good bar and restaurant onsite

beds and we were allowed to check in early which was very helpful when travelling with kids

busy bar area on site and busy pizza kitchen

got an evening meal from room service but had to go to the lobby to pick up and consume in our room, same with breakfast

booking you get an email saying there may be a charge for early check in

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

good gym, laundry room & coffee

location was extremely pleasant, staff ultra helpful, wifi excellent

was in room 35 separate accommodation from the actual hotel the tv signal and wifi weren't the greatest and the double bed was a little firm to be honest but each to there own

excellent - can t complain for the price inc free parking

also you can request an early check in which we did

parking good

travelling with family. charged for couple of hours early early check in.

i appreciate that kids eat free, and there is a couple restaurant options

the breakfast is wonderful and plentiful, offering a rich variety to start the day

staff were great with the kids and the breakfast was well cooked and endless

hotel staff at breakfast, swimming pool and spa lovely and warm with great spa facilities which we were not expecting

service the fact that they will still make you restaurant quality food and collect it from the bar to take back to your room easily makes up for it on our last day we used the swimming pool and

were looking for hotel with pool and spa

the coffee at breakfast! admittedly had a room service breakfast but very 'stewed '

16 tray charge for room service

clean good sized room with a nice bar and restaurant

had a cheap upgrade to an executive room and early check in comfortable room nice bed have been many times and this was

got an early check in which was really helpful. can't fault the hotel or staff.

location, gym,

staff were not overly friendly and there were limited dinner options for kids.

the bar had an open fire which was beautiful, food was great and reasonable priced drinks

room was spotless the staff were excellent the breakfast was very good i would definitely recommend this

free parking, friendly staff, breakfast included, warm cosy interior design room, with en-suite walk-in

the shower and the breakfast were lovely.

breakfast the next day was freshly cooked to order with cereal, yoghurts and fruit to help yourself

wifi was too slow for my liking but luckily i had full 4g signal so i tethered the laptop to my

gym small but clean and bright

with kids in the car after a long flight, and it being late night we had to pay a lot extra for an

if you have time the pool and gym are well worth a visit too

kids next door tried to open the connecting door, then slammed their side closed

were unable to use the pool because they had to shut it down due to someone probably having an accident inside it

the wifi was also great

had dinner on the bar food was good

cluding kids)

it was a little expensive, but worth it to have the separate sleeping quarters for the kids.

difference for breakfast between continental vs full english was not competitive, forcing you towards selecting

they charged me extra 50 dollars for early check in and delayed check out

light breakfast is also available from 4am if you have a really early flight to catch

for the price of the hotel, the facilities were great, it was clean and the breakfast was really good

coffee and allowed early check in which is very important to those who arrived early in the morning

very good breakfast and late check out

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

plenty of features to the hotel too like the all 24h access to food and drinks, gym, ironing room and plenty more

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

well geared up for kids

that the fire alarm went off at 2am in the night for no good reason, we had to exit with small kids, apparently it has happened a few

nice reception/ bar area on top floor

the room was immaculate, huge and had a full kitchen, it was like a mini apartment

very clean, modern, great little gym friendly, helpful staff

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

the kids are so happy especially they set up the room as a mini surprise for my son's birthday

turned out the single bed was meant for kids under 12 years oldand my daughter is an adjlt if 20 years old

no usb outlets, wifi very slow.

cost) also the wifi was good

gym was excellent

the room is clean fresh and modern, no issues with the free wifi

can t fault it. appreciated the free parking and wifi with no hidden extras on your bill.

one thing, we found an uncollected room service plate that was still left, there, outside our room door

they welcomed us at our late night arrival and their bar was open even later

karolina was very helpful and helped us with our request for an early check in

kids eat free too

would have liked to use the gym but couldn't because of corona. not the hotels fault though

closeness to legoland. kids eat free. parking available

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

also set up for kids ud83dudd8d️ud83dudcdaud83cudf7fud83eudd64 breakfast was tasty and hot too

steak and lobster was delicious as always and the breakfast room service was wonderful

good wifi

frustrating because we had just come from a long flight and i really wanted to get the kids to bed

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

didn’t see a single kids during our stay here

wifi was poor and next morning it stopped working at all.

the wifi signal is challenging.

club room was large and comfortable spacious and the bed was excellent medium to firm mattress with coffee and tea provided the

stay loved the hotel and would definitely return to stay again only thing is the restaurant and room service was quite pricey but still great food and great

location, on site parking, good food and bar, wifi good, large room with plenty of space with desk to work on, good view from

accessible by short bus ride from terminal 5, it has a wonderful pool, sauna, whirlpool, 24 hr gym, great staff, delicious restaurant for a breakfast buffet and dinner

cleanliness, excellent gym facilities, great breakfast buffet and friendly and helpful staff.

gym and swimming pool kept clean and crowd was well controlled

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was now when making bookings i

room service was quick and food was very good

there are lots of facilities available at the hotel: gym, swimming pool, great indian restaurant, sports bar, concierge

the pool area has no shower

8-9 degree outside, inside was pleasant temperature and it was nice to swim in a small swimming pool

small room -resort not the best place for kids - not a lot to do (head to cala d’or for more action) -food quite

the sports bar served food and drink at reasonable price's and again the quality was excellent

wifi, bar facilities, flight information, central location.

wifi speed on the third floor could be faster

supposed to be 24hr room service oh sandwich and ice

they helped me with print outs, wifi connection and taxi booking

iron, ironing board, kettle and coffees, water etc, 24 hour room service

pool and gym great breakfast really good and staff really friendly

gym facilities are great

visitors noise all hours of the night staff didn t answer at reception or room service at

good value and great breakfast option

m) for making our family birthday celebration so unique and special

weekend breakfast doesn t start until 8am, nor does room service.

room service i ordered was excellent, delivered beautifully and quickly

good choice of breakfast menu - something for everyone

cot and bunk bed for kids were set up prior to arrival

staff, quick early check in and nice room

the kids room was smells bad

lovely clean room , comfortable beds, very good breakfast

wifi was poor - often it would not find connection and i had to forget and reconnect, i believe

went down with son to see 3 other families waiting to be told kids couldn’t go in even though there were already children in the pool

everything was excellent

great location - great rooms with great views, comfortable beds and a great bar on the roof.

breakfast was excellent, gym was fully loaded. great bars and very good staff.

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

location perfect for early check in at heathrow

silver status perks late check out

basic just what we needed after long flight good late check out and early check in, also does day rate if

clean room, nice bar area and considering right next to a runway very

they are the only pet friendly hotel and were extremely accommodating of our early check

room service is good. receptionist always smile on face.

into the secure car parking took longer than it should but, then again, it is secure, and it was 5pm on a friday in

parking was a nice bonus as we travelled from far and didnt want the hassle having not been to

best hotel ever. great food and bar as well. will always return when travelling to london area.

is amazing, great restaurant downstairs, big parking

we sat by the fire in the bar and enjoyed the relaxing atmosphere

clean, nice gym, comfortable beds, welcoming staff.

there's free wifi too in the hotel

laundry room - so useful. really easy to walk to from the tube.

the facilities are great: the bar, the restaurant and the gym are all perfectly clean and spacious

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the hilton garden (+) it had a lovely adult and healthy kids menu (-)everything was great. free breakfast for kids is wonderful. (+) love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own bed before a long flight (+)beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc (+)to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival (+)small toys for the kids (+)friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped (+)kids friendly location