having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

delicious room service meals

and the breakfast was also so nice, would definitely stay again

time for breakfast but location perfect as i was attending a business venture actually in one of the

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

i think it was fine. any thing that was uncomfortable was rectified by room service.

the staff were amazing, gym and pool awesome, room very good!

was no room service

to be able to swim and go to the gym in tbe morning is a big add on

just that the spa was closed.

free parking and internet

arrived at school pick up time and the parking area was very busy as there's a school next door

great restaurant and bar area, cosy space to relax

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

to order room service you first have to download an app onto your phone

extra equipment required in the gym. variations in breakfast.

comfort & privacy. the wifi didn t disappoint.

hotel isn't kids friendly and the first desk workers aren't pleasant

we ordered room service and it was delicious

huge bed, good room service

great bar and dj for a friday evening

great location great staff - especially the bar lady from ukraine

we stayed one night with 3 young kids and then the 2nd night just as a couple

the bar is stunning - great to wind down in after a long afternoon at twickenham

got early check in and a little helpful late check out

times for kids is strictly only between 9am and 11am and 4pm and 6pm

we don’t get to leave the kids, and the staff at the hilton syon park made our time away extra special

pros: spa facilities, beautiful room, bar and restaurant was nice, very clean, quiet, lovely balcony overall an amazing stay

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

when i enquired about late check out it was 20 an hour check in 3pm and check out 11am-the timings really cut in to

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which was a big inconvenience

the wifi was very slow and unstable

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

to a busy hotel but got great assistance parking the car then friendly, attentive strive throughout my stay

location is excellent and ample parking which is always at a premium in london

swimming pool

i think i should have been made aware that the gym and pool were not available at that time

loved the hotel, especially the room. use of the spa and pool was a bonus.

room service-- far to long a wait

great location, decent pool and gym, good food

the staff were friendly and helpful, room size, very clean, good facilities, the ability to have room service 24/7, a welcoming bar area and the ability to park near the hotel, although i think at

loved the location, the rooms were fabulous, the spa and swimming pool were brilliant!

kids loved all the soft play areas, playground and gym facility. great weekend for us!

lots of things to do, excellent room service and amazing building!

there are no sun-beds around and there are many kids doing swimming lessons

tv didn't work well - apps such as netflix doesn't work as can't connect to wifi

relax in the swimming pool during the day , however there were swimming classes in the pool and kids

the stay was great, the spa was lovely and the staff really friendly and helpful.

the pool and spa was really refreshing and we enjoyed that experience in the morning of our stay

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

i loved the breakfast. the housekeeping women on the 1st floor was so nice

it would have been great to get breakfast included.

no late check out

i had a great breakfast stuff are very friendly an helpful we love it with the kids

wonderful stay with a picturesque view and delicious breakfast

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in the laundry

there's free wifi too in the hotel

only downside is that the gym is quite small, considering the size of the hotel, it could be a little bigger

used their gym and washing facilities during our stay

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the hilton garden (+) it had a lovely adult and healthy kids menu (-)everything was great. free breakfast for kids is wonderful. (+) love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own bed before a long flight (+)beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc (+)to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival (+)small toys for the kids (+)friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped (+)kids friendly location

wifi was poor - often it would not find connection and i had to forget and reconnect, i believe

if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use the spare beds for laying things out cases etc

ds under 12 eat free)

amazing pool n spa and gym

m) and the kitchen had closed so i couldn't get food via room service

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

lovely staff, great room and breakfast

staff were so welcoming and great with the kids!

staff were kind and friendly, breakfast was great, the room was nice and comfortable

cosy olde worlde bar and five minutes from walk from kew gardens main gate

lovely stay for our visit to kew, nice staff lovely breakfast will be back

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer but its not

pleasant stay. nice swimming pool. gym is also compact.

kids loved the pool setting and

pool was great for the kids and room was comfortable

pool was great for the kids and room was comfortable

friendly reception staff, nice room, lovely freshly cooked breakfast

parking space and good breakfast

breakfast was a great portion and it's very quiet don't get disturbed

breakfast freshly cooked very comfy bed plenty of parking spaces

staff allowed us a late check out at noon as opposed to 11 free of charge

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

location. parking. staff. very comfortable.

wifi in the room was a bit hit and miss, ok downstairs

the wifi could have been better, but that may have been due to our room's ground floor location.

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

wifi was also not great as my computer firewall blocked it as unsafe

tv screen in hotel bar to watch the rugby would have been good but local pub sufficed!

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

for an evening meal it seemed that staff were under pressure a there was only two working busy bar and restaurant

welcoming, clean, happy pleasant helpful staff, great bar and restaurant and location.

were amazing and i would like to make a special mention of the gentlemen looking after the parking and carrying bags to our room

i was lucky but parking at the hotel is very limited, though well organised.

beautiful park to walk through

went for wedding anniversary with kids

breakfast could have been better, order was wrong twice but they did not charge us for it

room service menu was great, however a variety should be considered.

checked in late at night but still able to order room service

the harper s bazaar bar looks worth visiting once music is back on

the gym is on level 2, and despite our room being quite far away the sound of people repeatedly

just they don t have room service after certain hours.

good location, late check out and great breakfast selection.

didn't like the 30 early check in fee

you dont have to use the shuttle bus, which is around 8 pounds nice room good breakfast thank

location, room service

wifi did not allow me to work at 22:30 and tried again at midnight

i could not access the wifi.

we were given a very early check in. steam room and sauna were good

excellent gym and staff

not many options on the menu for kids , but they were very accommodating regardless

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

great choice of food in the bar and restaurant

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

breakfast was excellent, gym was fully loaded. great bars and very good staff.

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great and easy transfer from and to the airport

wifi, bar facilities, flight information, central location.

they helped me with print outs, wifi connection and taxi booking

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive given where hotel is couldn't be better if

place had an unusual smell, a combination of wet laundry and incense

wifi was great in all parts of the hotel

the only misunderstanding was that the gym belonged to the other hotel next-door

door in dining room bangs loudly when used by staff noisy guests and kids running up and down the

kids can diner free with mom and dad

it's great because you can use the gym

i made use of the gym fitness centre on level -1 which was ideal

we had a very early check in and needed to sleep

perfect position and great breakfast

the food prices in the bar seemed rather excessive.

the pool area has no shower

spent 2 nights here

the pool area could do with better heating

told our kids

mily with kids)

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

t food surpassed expectations)

good choice of breakfast in the mornings

wifi was a little hit and miss to get it set up

breakfast was unexpectedly good

a travel cot for my youngest, showers were really nice after a day of travelling with two young kids

pool, jacuzzi, sauna, gym facilities are very good

lack of choice on room service after 10pm

to departures great amenities quite clean very welcoming staff both at front desk and in room service

oh and the wifi connection was really poor

early check in and late check out - very accomodating

buffet breakfast does not include much range of food, the hot food was: a lacarte eggs, scrambled eggs

this was particularly inconvenient when ordering room service

good wifi

beautiful, it had everything there. restaurants, spa and gym

breakfast was buffet style, lovey choice of hot cooked english, pastries, fruit salad and yoghurt

great location, very quiet and beautiful grounds with secure parking

lovely outdoor bar and eating

we arrived late with 3 kids no room service or even crisps in

request a super deluxe room for 3 people- 1 adult and 2 kids

great friendly staff, room service was excellent

when i called reception for room service, no one picked up or called back on two occasions.

gym could be better equipped

also, i asked for a late check out which was again accommodated by the reception staff

room service available although menu v limited

was a night stay following a day use early check in

t no attendants apart from a couple of little kids behind the counter talking to their mothers who were having a social time in the gym)

early check in

absolutely enjoyed the breakfast and dinner in the restaurant, however, limited options for kids on both the breakfast and dinner menu

wifi wasn t working

no menu in the hotel room to order room service had to find the menu online.

- wifi irritating fuller ads popping up all the time - not suitable for those who wish to be in

i think the only thing i would recommend they improve is the wifi

, location , staff , rooms, early check in was just so accommodating best ever overall value for money hotel i ve ever stayed

i could get room service for dinner which is a winner

good wifi connection

i could not log on to the free wifi.

good wifi available in room

i was charged 10 pounds extra for late check out at 2

good wifi

additional fees for room service

room, exceptional view, great bed, excellent room service, and a perfect location for walking to terminal 2

add the gym as well

clean and late check out

fantastic room service dinner and lovely room

parking a few streets away

parking is hard to find a space around the pub

night was a bit busy for the restaurant with booking required, although you could order from the bar or there lots of other restaurants near by

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

love the town. staff was nice. hotel was quiet. accommodating with kids.

there is no breakfast and no room service.

we had not left any sign on the handle), and the reception that day indicated that there was no room service on sundays - but another staff member subsequently indicated otherwise

i wish i had a little table in the room. wifi was sometimes off or not strong for zoom meetings.

and room service really good food

bar was good

the bar was minimal, but perfect after a busy day commuting on a plane about europe

coffee and allowed early check in which is very important to those who arrived early in the morning

location. price. bar and restaurant.

the early check in option was perfect after a 15hr

had dinner on the bar food was good

got to use the pool and gym the last stay

very nice rooms and furniture, fast wifi, comfy

the comfortability and the fact that my kids were also pleased with it

rd) bed mattress

this hotel had a 3:00 check in with a 25 fee for early check in, which i felt was excessive for a couple of hours

took great care of my kids and i during this peculiar season

reception to the spa & pool right through to the fabulous italian restaurant everything was just tickety boo with

bit too slow for me) breakfast

double windows keep all noise out and black out curtains are great pool sauna and steam and gym are also fab