are superb especially the reception and the man who brought us our dinner room service

fast room service with really nice food - i always enjoy to eat something good from their kitchen in the

great value and room service timely and pleasant

helpful staff smelled amazing ideal location room service fantastic meals were fab amazing

room service slightly pricey

lots of halls full of sheets and uncollected room service dishes.

limited room service options queue for checking in

room service arrived really quickly

room service isn t that great.

room service was efficient and delivered with a smile

that evening i ate a very tasty burger via room service

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

love the room and room service food. and the breakfast was fantastic.

this was particularly inconvenient when ordering room service

modern and clean room. great room service.

room service could be a little better

room service took 2 sets of towels away each day but only replaced one

room have glasses, bottles and plates left outside the room both before and after the stay, the room service were still doing the rooms even when we arrived late evening which made the hallway a

good showers and room service

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

super late at night and i asked about ordering food

room service pizzas 10/10

to departures great amenities quite clean very welcoming staff both at front desk and in room service

chicken masala top shelf, even at 10pm via room service

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

room service was excellent

5 charge for room service

convenience , simple and easy stay dishes of room service are good rather than my expectation.

i incurred am additional fee from the hotel room service for eating utensils

the room service for dinner was great

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

room service was expensive and not very nice

had work to do in my room so ordered room service which was delicious

clean, large rooms, quick room service, friendly staff.

there was room service and the food was pretty good

iron, ironing board, kettle and coffees, water etc, 24 hour room service

the hotel staffs from reception , foods and bar

slow dining room service. once it came the food was great.

oom service) and room cleaners all are very helpful

room service and breakfast.

room service was fantastic and quick

pizza 15 for room service and they were delivered hot and were yummy

the information was inaccurate regarding 24 hours room service

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

as expected the kitchen/room service was closed

very nice room. comfortable and loved that it had room service. very nice for the price.

and room service were superb, clean and large and extremely comfortable

got an evening meal from room service but had to go to the lobby to pick up and consume in our room, same with breakfast

that we couldn t get room service other than pizza

not 24 room service

the restaurant and bar were closed for food and drink but room service was provided

location, room service

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking space on

i would recommend them including cash services and also having extra room services.

additional fees for room service

the food from room service was excellent

a gentleman called kevin, who brought our room service, was lovely.

location to t2/t3 for early flights. modern and clean rooms. great room service.

room service was very expensive.

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out too

latively close to heathrow)

the check-in is at 10am but you can request a late check out

the wifi the room the area and the bed and shower it's just above basic but nice

nice size tv with most english channels vending machine late check out for

i enjoyed room service, food very tasty and fresh

room service is great

not a problem i guess but i felt bad leaving so much waste - i ordered from room service so you just tick what you want but it doesn't tell you one tick equals 6 rashers of

fact that dirty room service trays and contents remained outside rooms for most of the day

clean and comfortable, had a very good restaurant with a good selection, fair prices and good room service

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

location, staff very friendly and helpful, proximity to tube station was great and allowing early check in brilliant

jacks bar and restaurant has delicious food and good selection of drinks

used their gym and washing facilities during our stay

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

room service person was excellent, friendly and made my request personal and very satisfying

room service was great / variety of choice

great room service

to call room service for over half an hour, no answer

long time to get through to room service

the customer service and room service were really friendly and professional

room service is very good and efficient

arrived too late for dinner

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

everything especially the pizza in room service

comfortable room, fluffy towels, fluffy pillows, great room service

couldn t get a hold of room service or the front desk for a really long time

the room service food was amazing but very expensive

room service, exceptionally clean room/bathroom, staff was courteous and professional

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

room service meal was cold and tasteless.

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

food was over priced, not enough options on the room service menu either

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

catering was closed but room service was still available until late, and what excellent food and beverage quality too

clean space pod system to lhr early breakfast room service

easy to access early breakfast option room service

had room service and the meal was delicious

wait for room service but it was exceptionally busy but food was nice so not really

food and room service were way overpriced, considering you can just walk 3 minutes, indoors, to terminal 5

my room service meal was poor.

we spent an hour in the spa and had room service dinner

great room service

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service and fish and chips ever

rgot to get her name) was so warm & welcoming when i ordered my room service

we ate breakfast and had room service from the restaurant

the restaurant when i arrived

we had room service and that was very good

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

40 minute wait on room service for dinner

the room was very comfortable with air conditioning and room service

room telephone - could not get answer from room service had to call reception

room service was outstanding food still hot the spa was very clean and relaxing had no issues what

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

excellent every day room service, with replenishment of toiletries and bottles of water

room service charges

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

there is daily non-invasive room service daily, providing free water bottles, a fresh set of towels, and a quick tidy of the

room service didn t understand english

he politely and diligently responded to my requests for room service

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

neat and clean. good room service. close to public transport

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

the room service was brilliant and the staff was easy to get along with

i think it was fine. any thing that was uncomfortable was rectified by room service.

the tv had everything on including menus for room service which we had and the food was great

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

was no room service

booked room as it was close to terminal 2, had wifi and private bathroom

was given the wifi code but was unable to connect properly during

was offered wifi but didn't use

clean and tidy rooms with shower tv,microwave and fridge free wifi and parking.

no tv or wifi by arrival

friendly staff, great breakfast choices and delicious food for room service

cost of room service meals, no kids channel on tv

perfect little place, peaceful at night, and lovely room service and breakfast the next day

staff, comfy bed, great food offered as room service - felt safe and comfortable as a lone female traveller

air conditioning which was vital in heat & prompt & tasty room service great value - particularly like fresh milk on fridge

only had evening meals and i did appreciate being able to get room service however the quality of the food could have been better

no housekeeping, had to request room service

great variety of food at breakfast and dinner including room service

no room service on saturday.

ac and could have better service like in hotels room service and other service related facilities

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

room was on the ground floor it was warm and clean and we had daily room service

staff friendly,no room service menu in the room

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

facing river, facing town and there is room service

revise room service menu. staff friendly and helpful.

i called room service twice but there was no answer. sky sports in the bar but not in the room

have celiac disease and the staff went out of their way to support my needs at breakfast also the room service waiter was great and so friendly

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed to be put back on my

very limited room service menu choices.

i liked the morning breakfast and the room service

items to the bf menu would be great

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

the staff went out of their way to facilitate room service

the following evening we wanted room service because the bar was absolutely heaving after the game

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

room service meal lovely as was the friendly gentleman who brought it up to us

over the room service

same as room service

room service was excellent and so was the pizza we ordered

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

free room service and the food was outstanding

parking a few streets away

wifi is annoying as you have to log in everytime with names and e-mail over and over again

tv working, no restaurant or bar open as advertised, bathtub but no stopper to retain water, shower had poor pressure

the indian and bar next door location good

restaurant, but no bar for just a drink.

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

wasnt a restaurant and bar as stated

no room service - safe, television did not work

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

menu for room service, which was a shame

no room service request card in room

the food is amazing, and full restaurant menu is available as part of room service which is great

very bad room service

service and arrogant staffs they dont have any room service or housekeeping service other than their reoutine morning cleaning we stayed for 5

restaurant on site, room service, location with many amenities close by, price and

staff went above and beyond, good offering at the continental breakfast, room was large and clean, comfy bed, very close to the tube stop and easy to get into

stayed at this hotel before - about the wifi nothing changed: wifi is terrible

bathroom shower did not drain properly and room service app didn t work

room service was also amazing when needed and the hotel was so gorgeous

room wasn't until 4 30pm , pillows , room service took over 1 hour

the room and the room service

limited selection of room service food

the lack of room service etc is easily bypassed by deliveroo etc- but the staff make up for everything

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

staff was really nice and helpful and food and room service brilliant would definitely recommend it

very clean and tidy. room service had a very reasonable service charge.

the phone e didn't work for room service the room stunk the bath had hair on it

popped outside for 5 minutes and noticed a fish smell, which i discovered was someone's room service that they had finished was sitting outside to be collected, which i didn't mind

when i was told room service was not available, and the night staff can't speak correct english.

decent room service offering

no room service

only thing was i had to wait for a while for room service and then my pizza was over done but the waiter was great

reception service is warming. room service is also good.

breakfast was particularly good as was the food available on the room service menu

room service very poor

not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic place, even accommodated is after a booking mix up

dinner was great & room service order although near closing time was accepted and brought up by same person with a