the room service was good , there was a christmas party below us but they has emailed me to let me know

ood job it wasn t an emergency) had omelette for breakfast & asked for

with a hot bath and room service

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer to of

room service was something different maybe if they spoken english and understood my room was not

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service for breakfast was a very nice

wouldn't/couldn't accept cash to settle my room service bill.

even though it says late night food there isn't great options for room service so make sure you eat before or bring snacks

to our room the staff had taken the few remaining tea sachets and we had to order more again from room service

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

room service needs improving

room service was extremely disappointing.

the room was well equipped and the bed was comfortable, room service was well presented.

black pudding at breakfast excerlant room service very good

down for room service but got no answer so i went downstairs to order

and the weekend was perfect then we ordered room service as she tends to get a

such a beautiful hotel, robes and room service. great place.

very limited room service menu choices.

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service was wonderful - thank you

have celiac disease and the staff went out of their way to support my needs at breakfast also the room service waiter was great and so friendly

adam snd james were polite when requesting room service and permitting us to stay a little longer due to my son s exam at eton college

room service did not go in to our room after the first night of our two night stay

no room service post 9pm

the phones were not working so when we tried to call for room service, nothing

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with this process

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

and bar not open

tv working, no restaurant or bar open as advertised, bathtub but no stopper to retain water, shower had poor pressure

the indian and bar next door location good

for parking £2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them or other guest in other rooms

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

free wifi was available as promised

the wifi was hit and miss.

was given the wifi code but was unable to connect properly during

no tv or wifi by arrival

wifi is good, but there is no hairdryer

not much choice for late room service.

room telephone - could not get answer from room service had to call reception

decent room service menu and stress-free service

the room was very comfortable with air conditioning and room service

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

we ate breakfast and had room service from the restaurant

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

we had room service and that was very good

room service, front desk and restaurant don't answer phone if busy at front desk or

rgot to get her name) was so warm & welcoming when i ordered my room service

gentleman who served us was amazing and the lady who does room service

stay loved the hotel and would definitely return to stay again only thing is the restaurant and room service was quite pricey but still great food and great

that it says room service and has a 24hr menu but it doesn't exist

car space for my son who has autism - nice friendly staff especially the person who brought our room service who bought extra plates - thank you

and if we wanted to get room service to send some up it was 5 per day

room service on the other hand was

room service food is under expectation for the price, kids pizza looks like supermarket pizza, the

there are no freebies and you have to be careful if the room with both the bar and room service as there's lots of add on costs

surcharge for room service is a bit pricey

room service was out of this world good, food was perfect

the hotel was very busy but staff were helpful, would have liked to have a room service menu/list of options available otherwise good service

from 08:30 onwards all you hear is doors banging for room service.

facilities, no room service

room service was excellent

sometimes room service is available, sometimes according to the most grumpy of the receptionists it is not

room service breakfast

the lack of room service etc is easily bypassed by deliveroo etc- but the staff make up for everything

very clean and tidy. room service had a very reasonable service charge.

i would have liked room service for early breakfast - even if it is toast and fruit

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

we spent an hour in the spa and had room service dinner

room service was also far better than expected

my room service meal was poor.

great room service

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

great surroundings, and staff are great especially at reception, room service and breakfast

there was no info in the room

left too early in the morning to experience breakfast but my choice of room service was of a much higher standard than i expected

room service was great staff amazing lovely hotel.

w to access wifi/room service menu/how to manage heating) some slippers with the robes would have been nice

clean space pod system to lhr early breakfast room service

easy to access early breakfast option room service

cosy hotel yes it is old but the room was immaculate clean , food room service excellent and staff great, i would for sure return

catering was closed but room service was still available until late, and what excellent food and beverage quality too

had room service and the meal was delicious

no room service even though their is a restaurant down stairs

items to the bf menu would be great

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

the staff went out of their way to facilitate room service

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

room service person was excellent, friendly and made my request personal and very satisfying

room service man was friendly, helpful and chatty

to call room service for over half an hour, no answer

long time to get through to room service

room service, food was nice and timely

facing river, facing town and there is room service

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

staff friendly,no room service menu in the room

room was on the ground floor it was warm and clean and we had daily room service

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

room service menu limited and rooms a little dated, but still very pleasant.

one thing that didn't come up to expectations was the food delivered by room service

called room service twice and nobody showed on third time after an hour someone did

limited breakfast room service menu. slow bar service at the terrace bar.

quality is excellent from room service, bar and dining room

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

room service- very poor

we had room service for lunch which was very good as was the breakfast

service in the bar was poor, i sat waiting for over half an hour to be served and gave up and had room service in my room

like 5 for each room service visit, 15 weekend mark up on all spa treatments

breakfast was ok on the first day, but very nice on the second when we ordered room service, however i thought it was included in my rate so was quite shocked when i saw the cost

the most disappointing aspect was there was no room service at all

at the cafe in the gym for dinner, which wasn't exactly the kind of thing we wanted, so we had room service, which was absolutely fine

we were feeling lazy and indulgent so ordered room service on saturday night

meals were excellent that we ordered through room service

- excellent room service if you prefer to stay in

had to go downstairs to order room service.

i arrived late so took a meal in the room via room service, it was quick to arrive and was very tasty

i enjoyed room service, food very tasty and fresh

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

no room service

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was travelling alone i didn t want to eat in the pub alone

amazing bar / restaurant, great food, amazing staff

limited parking, but is controlled carefully.

and room service were superb, clean and large and extremely comfortable

the room service wasn t available as it usually is which was disappointing

very nice room. comfortable and loved that it had room service. very nice for the price.

reception and room service hardly picked up when called from the room

decent restaurants and bar next door and room service from the restaurant

room service was worth ordering after long travel even for an additional 5, a beautiful

the information was inaccurate regarding 24 hours room service

pizza 15 for room service and they were delivered hot and were yummy

great food, particularly the room service dinner we had and the buffet breakfast

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

clean, large rooms, quick room service, friendly staff.

would answer call for room service, we had to go down the the bar in pjs to then pay 6 extra for it to be sent to our

the staff were all lovely and room service is 24h and excellent

had work to do in my room so ordered room service which was delicious

the room service we ordered was delicious

location to t2/t3 for early flights. modern and clean rooms. great room service.

room service was very expensive.

that room service is limited choice

room, exceptional view, great bed, excellent room service, and a perfect location for walking to terminal 2

room service menu limited

the limited room service was excellent

modern and clean room. great room service.

room service could be a little better

clean and room service was good

room service was efficient and delivered with a smile

room service isn t that great.

lots of halls full of sheets and uncollected room service dishes.

room service was a little expensive but to be expected.

when we called for room service, we were told we couldn t get it because there was one person on duty

room was very nice and comfortable and the room service staff were very friendly and polite

a bit of trouble getting checked in and the children were tired and hungry, the manager took our room service order and by the time we checked into our room the food soon followed after which was

room service forgot a couple of things but minor no big deal

we used the gym, room service,

the room service was great and food very tasty

tried to get room service during the night and was very limited selection and also found there was a language

great room service and reception staff were very efficient

great value and room service timely and pleasant

i ordered room service because i arrived very late and it was good and quick

room with view of runway had room service lovely meal as was to tired to go to the restaurant staff at reception were wonderful

ac and could have better service like in hotels room service and other service related facilities

only had evening meals and i did appreciate being able to get room service however the quality of the food could have been better

no soap in the shower, and room service phone wasn't working

great variety of food at breakfast and dinner including room service

room service needs to meet international standards, as i had to beg for my room to be serviced on a

room service was good and the

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

24/7 room service, i ordered at 1am after i arrived from a long flight and it was quick and delicious

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

couldn t get a hold of room service or the front desk for a really long time

room service, exceptionally clean room/bathroom, staff was courteous and professional

comfortable room, fluffy towels, fluffy pillows, great room service

the room service food was amazing but very expensive

room service very expensive

so i ended up having to go back downstairs to find out the wifi password as that wasn't given to me in the room or beforehand

we asked for an early check in & a late check out, which were both accommodated at no extra charge

good wifi connection which stayed strong for my teenage boy

good wifi

i found the wifi difficult to connect, however my sister didn't - so it may have been me!

chicken masala top shelf, even at 10pm via room service

super late at night and i asked about ordering food

arrived late, room service for dinner was great

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

om service) but we were not offered the service right away instead i needed to call and they took

front of house staff as well as room service

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

room service meal was a good sized serving and good quality. excellent vfm.

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

food was over priced, not enough options on the room service menu either

great staff and room service was prompt with delicious food

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

room service was excellent, manager at the breakfast restaurant was excellent, concierge staff were

had room service also which was quick and nice

room service was excellent

just had room service once, prices reasonable

i couldn't order room service

pizza arrived cold with room service

arrival told we had no booking which we had confirmation room service order was incorrect at breakfast offered no toast & they gave our meal to wrong table

we had room service and the food was really yummy

there was room service and the food was pretty good

supposed to be 24hr room service oh sandwich and ice

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

room service is delicious, and you re even given a complimentary bottle of water

iron, ironing board, kettle and coffees, water etc, 24 hour room service

room service after hours would have been an added bonus.

room service breakfast was very quick to organise and dietary requirements were catered for

available no spa facilities open service was slow and haphazard no management/leadership of staff room service dishes left out for more than 12 hours communal areas unattended limited communication

dinner is quite expensive if you're just travelling on business but i guess i could have had room service, fab breakfast

nice tea and coffee options in the room as well as room service options available

the restaurant and bar were closed for food and drink but room service was provided

room service every day

location, room service

room service isn t available and there is no phone in the room

there was no room service

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value for money

easy check in very friendly staff bus right to the door of hotel great wifi well priced

staff, good wifi, comfy bed, and a clean room

compact room, spotlessly clean, free wifi

value, clean, free wifi and good connection