room service was out of this world good, food was perfect

we had dinner on arrival and room service on our second night, the food is lovely

there are no freebies and you have to be careful if the room with both the bar and room service as there's lots of add on costs

room service on the other hand was

the late service in the restaurants , and the room service .

to sit anywhere we liked , never no one on reception nor in bar area on one occasion phoned for room service no answer

ood job it wasn t an emergency) had omelette for breakfast & asked for

excellent customer service and great facilities. extremely clean and wonderful room service

room service close at the same time of the restaurant so i don't see the point to have room service

we ordered room service and it was very fast delivered

location, great room service, room felt spacious, nice breakfast

wouldn't/couldn't accept cash to settle my room service bill.

very comfortable. perfect location. responsive room service if any issues. good restaurant.

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

had asked for room service breakfast at a specific time as i had to reach somewhere in time

room service menu wasn't great

room service was extremely disappointing.

was told when i checked in that i could either give card details for room service or pay as i went

room was right next to the room for housekeeping carts and room service staff

the room was well equipped and the bed was comfortable, room service was well presented.

no room service post 9pm

adam snd james were polite when requesting room service and permitting us to stay a little longer due to my son s exam at eton college

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with this process

room service did not go in to our room after the first night of our two night stay

the phones were not working so when we tried to call for room service, nothing

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service was wonderful - thank you

room service has alot of options

revise room service menu. staff friendly and helpful.

and the weekend was perfect then we ordered room service as she tends to get a

have celiac disease and the staff went out of their way to support my needs at breakfast also the room service waiter was great and so friendly

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was travelling alone i didn t want to eat in the pub alone

no room service

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

lack of decent bar area as mostly restaurant but lovely outside

i wasn't successful in using the wifi but i suspect that's me rather than the technology

clean and tidy rooms with shower tv,microwave and fridge free wifi and parking.

wifi is good, but there is no hairdryer

facility included, wifi by arra-ngement, some rooms face a courtyard which is quieter than facing the road

booked room as it was close to terminal 2, had wifi and private bathroom

had to ask for the wifi

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

room service order was forgotten and was then very late, but not a major problem.

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

we had room service for lunch which was very good as was the breakfast

we didn't mind having to have room service but it was the smallest bowl of soup we've ever seen

service in the bar was poor, i sat waiting for over half an hour to be served and gave up and had room service in my room

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

and bar not open

tv working, no restaurant or bar open as advertised, bathtub but no stopper to retain water, shower had poor pressure

the indian and bar next door location good

for parking £2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them or other guest in other rooms

room service food was delicious. gym and spa facilities were clean and well managed.

room service was outstanding food still hot the spa was very clean and relaxing had no issues what

not much choice for late room service.

one of the steam room wasn t working and the room service charge is crazy

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

no room service even though their is a restaurant down stairs

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

items to the bf menu would be great

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

the restaurant when i arrived

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

we had room service and that was very good

rgot to get her name) was so warm & welcoming when i ordered my room service

we ate breakfast and had room service from the restaurant

car space for my son who has autism - nice friendly staff especially the person who brought our room service who bought extra plates - thank you

the 7.45am room service call from the maid !

stay loved the hotel and would definitely return to stay again only thing is the restaurant and room service was quite pricey but still great food and great

gentleman who served us was amazing and the lady who does room service

the bed was very comfy plus and the room service

staff friendly,no room service menu in the room

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

room was on the ground floor it was warm and clean and we had daily room service

it s not she said there is room service

was very dissapointing, ordered room service my husbands food as cold and a child size portion not worth the money, my meal came

breakfast and room service were excellent, both in terms of quality and value

called room service twice and nobody showed on third time after an hour someone did

was disappointing to return on our second night to find that the room had not been serviced and a room service tray had

room service menu limited and rooms a little dated, but still very pleasant.

strong incense smell bad room service limited food choices

zza) room service was poor under cooked and no ice cream with the pudding - my son couldnt eat so wnet

from 08:30 onwards all you hear is doors banging for room service.

phone didnt work when i needed to call room service

room service was excellent

room facilities were great and room service prompt and courteous

great room service

we spent an hour in the spa and had room service dinner

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

my room service meal was poor.

we asked for an early check in & a late check out, which were both accommodated at no extra charge

free wifi in the rooms which made working easy

the tv and the wifi worked well

the receptionist allowed me to have a late check out when i requested it upon arrival, this was very

friendliness of staff and ability to accommodate an early check in.

wait for room service but it was exceptionally busy but food was nice so not really

easy to access early breakfast option room service

had room service and the meal was delicious

catering was closed but room service was still available until late, and what excellent food and beverage quality too

to the airport, they had shuttle buses running every 15min to the airport for a 5er room service was cheap and tastie and the aircon was

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

to call room service for over half an hour, no answer

long time to get through to room service

room service person was excellent, friendly and made my request personal and very satisfying

we travelled with our pet and they were fantastic we ordered room service too ot was fab

staff was really nice and helpful and food and room service brilliant would definitely recommend it

the phone e didn't work for room service the room stunk the bath had hair on it

wifi kept cutting out and no late night room service after a certain time, then you can t get any food or drinks

had to go for room service and then had to pay the tray charge

room service breakfast

room service needed to be on point

there was no info in the room

room service - the restaurant was busy so i wouldn't have minded the option

complaints as such but the room was a little spartan - an additional table/chairs would have made room service a better experience although the hotel is a little tired/condition wise it absolutely

great surroundings, and staff are great especially at reception, room service and breakfast

st covid) but perhaps that will return soon

room service for late night snacks

the coffee at breakfast! admittedly had a room service breakfast but very 'stewed '

st, but not all from room service) on the floor for long periods of time

also other guest s finished room service trays were sat in the corridor all evening and still there in the morning

room service was great

ry unusual for hotel room

all staff were happy to help and room service was perfect

bed was comfy. room service food was excellent.

hotel is very comfortable,easy large car park, room service, clean, nice rooms

had to go downstairs to order room service.

i enjoyed room service, food very tasty and fresh

extremely helpful room service staff delivered the menu to my room, when i couldn t access the qr code

clean and comfortable, had a very good restaurant with a good selection, fair prices and good room service

- excellent room service if you prefer to stay in

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

bar very comfy with the staff really helpful and pleasant

parking was plenty at the back/side of the hotel

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

room very nice, beds comfortable, very friendly staff. free car parking

reception and room service hardly picked up when called from the room

that we couldn t get room service other than pizza

and room service were superb, clean and large and extremely comfortable

room service is also available & the food was delicious

very nice room. comfortable and loved that it had room service. very nice for the price.

great food, particularly the room service dinner we had and the buffet breakfast

roomy, modern, clean . good room service fishnchips beer. friendly

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

room service was fantastic and quick

the information was inaccurate regarding 24 hours room service

the most disappointing aspect was there was no room service at all

at the cafe in the gym for dinner, which wasn't exactly the kind of thing we wanted, so we had room service, which was absolutely fine

like 5 for each room service visit, 15 weekend mark up on all spa treatments

we were feeling lazy and indulgent so ordered room service on saturday night

breakfast was ok on the first day, but very nice on the second when we ordered room service, however i thought it was included in my rate so was quite shocked when i saw the cost

reception lady 25th - 26th june - brilliant room service

and the option of room breakfast room service

a where i'm from) which was nice and very enjoyable

additionally, room service for no extra cost

room service order had a long delay, but this was obviously due to the world cup fever and can

additional fees for room service

that room service is limited choice

room service was very expensive.

the food from room service was excellent

a gentleman called kevin, who brought our room service, was lovely.

clean, large rooms, quick room service, friendly staff.

all good, from check in, room service and the ease

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

had work to do in my room so ordered room service which was delicious

excellent breakfast and a good room service menu

room service took 2 sets of towels away each day but only replaced one

there was a delay in answering room service but food arrived in no time

very attentive staff, quick room service amazing facilities

room service could be a little better

good showers and room service

room service was a little expensive but to be expected.

limited room service options queue for checking in

when we called for room service, we were told we couldn t get it because there was one person on duty

lots of halls full of sheets and uncollected room service dishes.

it says on the welcome letter room service till 2am when in fact it s 11pm

fantastic to relax with breakfast as room service, lovely staff that brought it to us

room service forgot a couple of things but minor no big deal

the room service was great and food very tasty

liked my everything about the hotel, clean towels everyday, room service easy to order lady very polite when bring the food

you prepare room service menu and facilities information in room, that could be more handy for us

room service, exceptionally clean room/bathroom, staff was courteous and professional

comfortable room, fluffy towels, fluffy pillows, great room service

the room service food was amazing but very expensive

really great other than the add-on of 5 pounds to my room service meal for something they called tray

love the short walk to the terminal staff were so friendly room service very tasty

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

food was over priced, not enough options on the room service menu either

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

room service meal was cold and tasteless.

bed was comfortable and room service was very nice.

tried to get room service during the night and was very limited selection and also found there was a language

room service slightly pricey

was exhausted to the moment i stepped into my room everyone was very friendly and professional room service staff were amazing and explained in details the process

great value and room service timely and pleasant

great room service and reception staff were very efficient

available no spa facilities open service was slow and haphazard no management/leadership of staff room service dishes left out for more than 12 hours communal areas unattended limited communication

couldn't get room service for a full english breakfast.

room service breakfast was very quick to organise and dietary requirements were catered for

good considering after lockdown, had small problem with room service menu, but resolved quite

room service non existent