compact room, spotlessly clean, free wifi

nice size tv with most english channels vending machine late check out for

the check-in is at 10am but you can request a late check out

the wifi the room the area and the bed and shower it's just above basic but nice

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

d

arrived late-after the kitchen had closed and had ordered room service in advance

friendly staff, great breakfast choices and delicious food for room service

staff, comfy bed, great food offered as room service - felt safe and comfortable as a lone female traveller

room service dinners were a plus too

there was no room service

i would recommend them including cash services and also having extra room services.

no room service

room service is good. receptionist always smile on face.

room service every day

room service is delicious, and you re even given a complimentary bottle of water

supposed to be 24hr room service oh sandwich and ice

staff at reception and room service were friendly and helpful

there was room service and the food was pretty good

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

5 charge for room service

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

convenience , simple and easy stay dishes of room service are good rather than my expectation.

room service was excellent

good room service

room service was quick and food was very good

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

arrived late, room service for dinner was great

staff were fantastic. room was lovely, room service was great.

room service & food from in house restaurant

that evening i ate a very tasty burger via room service

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

steak and lobster was delicious as always and the breakfast room service was wonderful

this was particularly inconvenient when ordering room service

it says on the welcome letter room service till 2am when in fact it s 11pm

room service was a little expensive but to be expected.

only thing was the price of the food in the restuarant and room service was high - good food but still

room service isn t that great.

room service was efficient and delivered with a smile

clean and room service was good

room service took 2 sets of towels away each day but only replaced one

modern and clean room. great room service.

very attentive staff, quick room service amazing facilities

room service menu limited

fast room service with really nice food - i always enjoy to eat something good from their kitchen in the

helpful staff smelled amazing ideal location room service fantastic meals were fab amazing

great value and room service timely and pleasant

was exhausted to the moment i stepped into my room everyone was very friendly and professional room service staff were amazing and explained in details the process

are superb especially the reception and the man who brought us our dinner room service

restaurant and room service hours were not flexible

no soap in the shower, and room service phone wasn't working

it was great being able to use the gym and get room service all staff were very helpful and friendly

only had evening meals and i did appreciate being able to get room service however the quality of the food could have been better

room service needs to meet international standards, as i had to beg for my room to be serviced on a

the room service for dinner was great

room service was expensive and not very nice

clean, large rooms, quick room service, friendly staff.

had work to do in my room so ordered room service which was delicious

excellent breakfast and a good room service menu

very bad room service

service and arrogant staffs they dont have any room service or housekeeping service other than their reoutine morning cleaning we stayed for 5

restaurant on site, room service, location with many amenities close by, price and

the wifi was bad, the continental breakfast bad, the room ok but the carpet was wearing off

the staff was amazing,and the breakfast was just the perfect selection

roomy, modern, clean . good room service fishnchips beer. friendly

room service was fantastic and quick

room service and breakfast.

great food, particularly the room service dinner we had and the buffet breakfast

the information was inaccurate regarding 24 hours room service

room service is also available & the food was delicious

very nice room. comfortable and loved that it had room service. very nice for the price.

reception and room service hardly picked up when called from the room

that we couldn t get room service other than pizza

as expected the kitchen/room service was closed

clean and comfortable, had a very good restaurant with a good selection, fair prices and good room service

extremely helpful room service staff delivered the menu to my room, when i couldn t access the qr code

i arrived late so took a meal in the room via room service, it was quick to arrive and was very tasty

meals were excellent that we ordered through room service

room service is great

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

bar staff friendly

friendly staff, good gym facilities

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

clean, complimentary quality toiletries, room service if required, free wi fi, room quiet at rear and my car parked in sight

decent room service offering

only thing was i had to wait for a while for room service and then my pizza was over done but the waiter was great

no room service

when i was told room service was not available, and the night staff can't speak correct english.

room service was excellent and not pricey at all

huge bed, good room service

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

there is daily non-invasive room service daily, providing free water bottles, a fresh set of towels, and a quick tidy of the

room service didn t understand english

ordered room service for dinner

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

room service stops too early

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

arrived too late for dinner

the room service we ordered was delicious

the food from room service was excellent

was smooth and friendly, and the room service was excellent throughout our stay

fantastic room service dinner and lovely room

a gentleman called kevin, who brought our room service, was lovely.

room service was great / variety of choice

to call room service for over half an hour, no answer

long time to get through to room service

room service person was excellent, friendly and made my request personal and very satisfying

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

he politely and diligently responded to my requests for room service

neat and clean. good room service. close to public transport

the room service was brilliant and the staff was easy to get along with

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

easy to access early breakfast option room service

clean space pod system to lhr early breakfast room service

to the airport, they had shuttle buses running every 15min to the airport for a 5er room service was cheap and tastie and the aircon was

very easy to get to and from the airport in the early hours of the morning room service had lots of

cosy hotel yes it is old but the room was immaculate clean , food room service excellent and staff great, i would for sure return

i think it was fine. any thing that was uncomfortable was rectified by room service.

room and room service was up to par

and room service is perfect

the tv had everything on including menus for room service which we had and the food was great

was no room service

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

bed was comfortable and room service was very nice.

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

front of house staff as well as room service

food was over priced, not enough options on the room service menu either

love the short walk to the terminal staff were so friendly room service very tasty

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

room service, exceptionally clean room/bathroom, staff was courteous and professional

comfortable room, fluffy towels, fluffy pillows, great room service

really great other than the add-on of 5 pounds to my room service meal for something they called tray

room service brilliant

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real milk

15pm & told the bar was closed even though we were residents and there was no room service

we ate in the restaurant the first night and had room service the next

they did not refill some options after room service, particularly the included water bottles

my room service meal was poor.

convenient location, late night room service that accommodated our dietary restrictions

we spent an hour in the spa and had room service dinner

room facilities were great and room service prompt and courteous

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service and fish and chips ever

in contact was attentive, kind and professional including receptionists (mat, nikoletta, elle), room service staff, also the restaurant management (edyta) (+) there is daily room service and a good wifi (-)i did not like is the daily room service, as i was staying for a week i was expecting atleast they should change towel and

wifi password had some characters which were ambiguous to

has free wifi and comfortable beds i had a 2 bed room but was next to kitchen

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

he even agreed for a late check out upon my request

there was no room service or breakfast.

only room service was not available

the room service and cleaning comes every 2nd day

the room service kept a towel in the shower while the shower was leaking resulting in a totally wet

t every day)

room service was quick and polite

in bar uncomfortable - no lunchtime or evening restaurant - no room service or at least the phone in the room didn t work and i couldn t call

tea bags in my room, only coffee, although room service brought some up

warm welcome, practical support to access wifi appreciated, cosy comfortable, clean room fully resources

was good with ample on -site car parking and my room was good with a comfortable bed and the heating was giving the room a high

and room service really good food

didn't use room service but choices seemed limited

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

there is no breakfast and no room service.

we had not left any sign on the handle), and the reception that day indicated that there was no room service on sundays - but another staff member subsequently indicated otherwise

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

we had room service and that was very good

rgot to get her name) was so warm & welcoming when i ordered my room service

room service, front desk and restaurant don't answer phone if busy at front desk or

we ate breakfast and had room service from the restaurant

dinner was great & room service order although near closing time was accepted and brought up by same person with a

having to find staff to pay for snacks etc and to ask about the room service

great food and wonderful room service

room service very poor

reception service is warming. room service is also good.

the room and the room service

bathroom shower did not drain properly and room service app didn t work

wait for room service

room service was also amazing when needed and the hotel was so gorgeous

we then ordered room service so no need to even leave the room, a much needed

the room service and the meal and snacks you could get

room service food was delicious. gym and spa facilities were clean and well managed.

room service was outstanding food still hot the spa was very clean and relaxing had no issues what

decent room service menu and stress-free service

one of the steam room wasn t working and the room service charge is crazy

no 24 hour room service

fault anything apart from the price of room service for the food on offer

a wider selection for room service would have been nice,. but a minor point.

the room service was also very good and everything was cleaned and renewed to order and satisfaction

room service was prompt and polite

the mini bar and room service was all half price to compensate, didnt affect us at all and we enjoyed a good

i was not well one night and they arranged room service for me also

no room service

i like room service

novation in

nothing. would have loved room service being open after 11pm for food but that is not a problem

over the room service

the bar and room service close very early

room service meal lovely as was the friendly gentleman who brought it up to us

room service was slow but the hotel was very busy due to rugby

room service is excellent and professional

room service was dear and i was charged 9 over

the parking rates, no daily room service.

a range of facilities and amenities, including room service and a starbucks cafe located

at the desk were excellent, room service dinner/breakfast/late night sandwich was prompt and really good quality

booked room as it was close to terminal 2, had wifi and private bathroom

facility included, wifi by arra-ngement, some rooms face a courtyard which is quieter than facing the road

was offered wifi but didn't use

free wifi was available as promised

the wifi was hit and miss.

also, room service in the evening was excellent ( (-)a bit of confusion with room service and additional charges. (+) room service very fast and also friendly staffs that brought the food to my room (-)room service was a little slow, but it was delicious, so we didn't mind. (-)room service pizza was not good. (+) the room was pristine and room service was efficient (-) 5 charge for room service is unnecessary (+) room service was very good, and i will definitely book again (+)was good, clean and comfortable but unfortunately the tv didn't work which was the way to order room service, they gave us a complimentary breakfast to make up for that (+) from presentation of the room service to simplicity of parking our car

bed comfy good efficient service in both bar &

safety concern for kids

should give out clear instructions on how to access hotel wifi

location it s clean the gym