wifi was not accessible but i didn t mind too much

cozy place with lovely bar downstairs

place was spotless,all the staff we lovely breakfast was included which was a bonus,we stayed for a weekend in june

breakfast was great every morning and the staff were always so kind and helpful

bar is very decent, the pizzas were awesome

early check in clean room comfy bed

friendly reception staff, nice room, lovely freshly cooked breakfast

10 mins walking from piccadilly line, free car park for customers, all you need for kids and babies

reat price plenty of parking

it was worth it for what i paid, free car park, complimentary breakfast and fast wifi

helpful reception, breakfast, and cleaning staff, who couldn t do enough to help

at works)

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

great location, lovely staff nice modern clean rooms and breakfast fab

breakfast is good. room is clean and comfortable. wifi is steady

a few negative reviews i was very apprehensive bout goin to this accommodation as i had my 3 grandkids and my daughter with me on there 1st trip to see the sights in london but after speaking to

it's clean and the shower and kitchen was good

which was a bargain) plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc

property was advertised with breakfast included

had to ask where the breakfast promised in the booking was

televisions are a bit archaic, it would be good to have ones that can have streaming services or wifi connectivity to stream from

there is a big garden behind the hotel with a playground for kids

wifi was a bit ineffective

location, good bar restaurant, all staff interactions throughout different parts of the hotel were great

room service brilliant

was no laundry available so we had to go to one nearby

great location. very friendly staff. good wifi. clean bathroom.

laundry facilities were expensive

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the

wifi was weak and the room could be cleaner

-lovely room -friendly staff -wifi good -good tv

breakfast could be a bit better, quite basic selection

bother with the wifi but i saw no information in my room

quirky touches laundry room with iron. 10 early check in suited our needs :)

friendly bar staff, management and cleaning staff

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

the wifi worked perfectly and stayed on all night

wifi facility..was bad

good service rooms are clean very big tvs in the room free wifi and much more for the price this is excellent i highly recommend this property if your with

wifi is too slow/didnt work at all

love the town. staff was nice. hotel was quiet. accommodating with kids.

there is no breakfast and no room service.

are small, the hotel is a bit far from the train station so it is challenging with kids

room service

we had not left any sign on the handle), and the reception that day indicated that there was no room service on sundays - but another staff member subsequently indicated otherwise

the location was very convenient for me, 10 minutes walking to ealing broadway and nice breakfast served in the morning

in my short stay, the wifi was good

quite area, friendly staff and very nice breakfast will stay again

as having free wifi in every room this was not true had to pay 20 to bt for access

lovely breakfast room was very clean staff helpful

the gym needed to be cooler, it was so humid in there.

i enjoyed their breakfast and specifically i would mention their wednesday delicacy

i think you have to pay for new sheets or towels, so we made use of the laundry room which comes with its own pre-filled washing powders/liquids

the facilities in the hotel

didn't have any coffee or croissants but instead used the kitchen facilities to have our breakfast on the terrace which was lovely

we got a free treat for the kids on arrival

room service, car parking, terrace, soundproofing.

the bar and restaurant area was really nice and the breakfast was great

reception service is warming. room service is also good.

i loved the breakfast. the housekeeping women on the 1st floor was so nice

nice clean room - the kids loved the pool.

room 628 free wifi perfect

room service was prompt and polite

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

shower, cleaning the pool, breakfast was amazing

the gym was small with limited accessories but one can make it work

gym is for emergency situations

wasn t to keen on eggs at breakfast

the rooms are a good size, and the wifi works well

friendly helpful staff, excellent breakfast modern room & bathroom with the added bonus of a gym

outside my door until late hours have to go through a sticky smelly pub to get to the rooms no wifi was too scared to use the

to park, close to work, facilities basic but for what i needed was good, food served at the bar but didn't try, locals made it friendly when in the bar, staff

wifi didn't work

cheap for loaction and parking available

very clean, lots of parking and pool/gym are great.

you get what are you paying for. wifi was good and free.

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

lots of places for food nearby, and the bar downstairs is ok

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

little bit noise and check in on the bar on friday night

its an old building from 1890 so the wifi was spotty upstairs. a repeater would be good.

bar staff are welcoming and friendly, the food is great at a reasonable price, theres pool and a

i needed wifi because i was participating in online meetings. wifi was insufficient.

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

free parking, don t forget to check your car in with the hotel when you arrive

extra comfy, the food is the restaurant delicious and plentiful, on-site amenities such as the pool was spotless and refreshing

room service was also amazing when needed and the hotel was so gorgeous

room wasn't until 4 30pm , pillows , room service took over 1 hour

staff at reception and restaurant were very friendly and helpful with an early check in.

breakfast is finished too early

wifi is excellent speed and great for streaming

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

due to my work i needed an early check in, this was arranged prior to my arrival with a smile and can do attitude

rprisingly quiet) room, easy parking, wifi, a comfortable bed and a nice individually cooked breakfast

still a bit run down. wifi was slow.

rnflakes, toasts, jam, butter, milk, juice, tea, coffee and even hot

the breakfast was perfect

continental breakfast

wifi not working

a sitting area with a coffee table, sink and mirrors in the room, fridge, water, continental breakfast

as always restaurant and bar staff outstanding - friendly and professional

the wifi log in didn t work

friendly and helpful staff, who helped to change our room into a twin for our teenager kids

bed comfy good efficient service in both bar &

also, room service in the evening was excellent ( (-)a bit of confusion with room service and additional charges. (+) room service very fast and also friendly staffs that brought the food to my room (-)room service was a little slow, but it was delicious, so we didn't mind. (-)room service pizza was not good. (+) the room was pristine and room service was efficient (-) 5 charge for room service is unnecessary (+) room service was very good, and i will definitely book again (+)was good, clean and comfortable but unfortunately the tv didn't work which was the way to order room service, they gave us a complimentary breakfast to make up for that (+) from presentation of the room service to simplicity of parking our car

no information sheet or folder giving information about meal times, wifi etc no chair in room

the staff were terrific, they really tired to solve the wifi which we never were able to use

e pastries were fantastic

great bar on the ground floor

i thoroughly recommend trying the thai food from the bar downstairs

the wifi poor connection

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

friendly reception, able to book late check out easily

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

micheal on the reception is wonderful he carried all our bags and him and alex opened the bar late for us

small bar downstairs for that evening drink which also doubles as the breakfast area

a bar of soap instead of the body wash would be nice

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

very slow wifi

get on well with the wifi, used 4g instead

so friendly on reception place was so clean free parking

very clean and very comfortable well looked after and the parking is excellent

slow wifi

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

ould you opt for it / or if you pay for breakfast on the day) is delicious, with a lot

i liked the breakfast, the location, price

abused me while i already informed them late check out

late check out great if having two long haul flights to travel on

the only 1 microwave in a 4 star hotel was in the kitchen

breakfast was great good choice location was great just outside london which was perfect

josh was reception deal with me a single dad and my kids

at the desk were excellent, room service dinner/breakfast/late night sandwich was prompt and really good quality

business lounge service was really helpful to get some separation from sleeping kids and myself while i need to do some works

the best part is parking is free

only one of us could get the wifi to work..

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

the hotel has a secure underground car park if, like me, you drove to the hotel

the wifi could have been better, but that may have been due to our room's ground floor location.

were unable to get the tv to work and the wifi didn't appear to be available

room we had was well appointed with good tea and coffee in a kitchenette

kitchen not very well equipped. stairs very steep and not very clean.

we used the kitchenette for breakfast

excellent wifi

very strong and stable unlimited wifi tv with many freeview channels

except for the wifi, which is not friendly at all if you are here for work

the ev charging points always work

free breakfast and parking

parking, bar and restaurant so great meet friends

no room service

room service was poor

i also appreciated the gym facilities

think the only thing i would say here would be the gym

nice room and good gym. well located few meters from the tube.

and tidy, marvellous experience , very nice food , very kind staff and very helpful, excellent room service

you wanted a bit of toast or something more also near was a cinema/nandos/tim hortons/burger king/gym

close to the train station breakfast was good the bed was pleasant wifi connectivity worked fine

ere was two of us so it was abit awkward) - wifi could ve been faster

bit peckish after long day and as there was a room service menu in room phoned to order was told they would contact me when ready to collect from

the breakfast is buffet style hot english and waffles for the kids

the kids hated it and it was a bad experience for them

was dirty no beer in the bar at all not very welcoming nothing for kids to do at all wouldn't go

there was parking which was great , the location is close to the bus station, train station is a few stops

no good behaviour towards kids

staff (anna) helped us as we requested an early check in (+) we were allowed to have early check in which was an added bonus and the rooms were well heated and cosy with the sudden (+)for early check in (+)early check in

) wifi was included in the package and worked fine with no performance issues

clean, modern features, comfortable bed, friendly staff, free wifi, good location with lots of surrounding amenities, bus route on doorstep, quiet and peaceful

they don't do room service and they don't have tea and coffee in the room

no room service or breakfast facilities

good sized rooms, great bathrooms, all tv channels worked, great wifi.

everything m, esp complimentary late check out and great breakfast. very modern clean rooms

room service kept knocking then disappearing when we came to open the door happened countless times

staff were so friendly with us, we got free wifi and 24h room service with food is great

room service was terrible waste 50 on food it was all cold

the bed provided for kids were extremely comfortable and spacious

all they could to help with an early check in as promised so i could head off to my sporting event stress free

lady is no we ask her if we can early check in atleast q hour because we travel far and i have kids she didn't accept and let is to wait until time

we didn't realise until a few hours into our stay, it melted some chocolate the kids had bought

i asked for room service on my second night but it wasn t done

the room was clean and the wifi worked well

cosy olde worlde bar and five minutes from walk from kew gardens main gate

the bar staff and catering team were excellent

location, great bar and restaurant, very friendly staff

breakfast is a la carte, and this makes it super fresh

very friendly staff that cheerfully accommodated my requests for late check in and late check out

ich we were gone for anyway) or wifi

the wifi provided did not work for either of my devices in the studio

not enough off street parking

couldn't get wifi

10 minute drive to wedding venue and 10 minute walk from kew gardens. free off road parking.

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

the wifi

good wifi, comfortable bed, room clean and set up as described, helpful and friendly staff

friendly staff member, 25 minute walk from work, everything clean, solid wifi, easy check-in and check-out

good wifi too

th minimal fee); also allowed us to leave our luggages for

also the wifi wasn t great in our room, but it was working great at the bar

though football on in bar we couldn't have been made to feel

the staff at the hotel and bar where lovely and very helpful

wifi didn't work, the room was hot and the a/c didn't help either

couldn't get the wifi to work with my room code but that may have been me

in the middle of the night, the electricity was out, meaning no light or wifi for a couple of hours

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

the free wifi and kettle in the room were much

we have enjoy our stay breakfast was also very good staff is very friendly i will com back again

the wifi was strong and had a good speed

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

the wifi password is nt displayed in the room

great wifi superb room very comfortable bed very clean great tea and coffee facilities

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

very clean and modern. polite staff and good wifi

the parking was free too which is always an added bonus

parking was available

e booked).

30 minutes to get a key, standing at the bar with my suitcase

the room was over the bar which was busy as we through but very little noise heard in the room and i was able to get to

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

the access to the gym and pool/spa

room service meal lovely as was the friendly gentleman who brought it up to us

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

lovely hotel, very clean and spacious, friendly and helpful reception staff, breakfast was good, would definitely stay here again

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and super easy for rental car

very helpful chap on check in, helped me book late check out and offered friendly chat!

the staff were friendly, and the bar area looked amazing

maybe could add something like a kids area to play and a playstation fifa football corner

very cool vibe and games were great for the kids

perfect central location with bonus of free parking

location was excellent and free onsite parking albeit slightly limited in numbers

the laundry was clean

off road parking was a great help

in a good location. nearby to shops. free car parking available and comfortable room.

fabulous location and breakfast was great

be nice to have a bigger bar area.

we stayed here with kids and really enjoyed our experience

room would have benefited from a small bar fridge

wifi not in the room, only in common areas, which in fact

great selection of beers in the bar and delicious food

accessing wifi a pain

had the best time dancing in the bar with all the locals who were really letting their hair down

the free wifi

bar , service and standard of the room was all top notch

good wifi, though signal was a little inconsistent

there are usb and mains plugs for convenience, and the wifi is free and worked seamlessly

i,e the wifi ,tv etc

free wifi and netflix/amazon/youtube loaded onto the tv

asked for an early check in due to our flight and the room was ready on time and thank you for that

warm reception good room service

horrible breakfast. limited room service menu.

bed, lighting, decorative features and room service

and spacious, mini fridge in executive room, bathroom had bath and shower and very spacious, breakfast was worth the money and very nice and had a night time meal which was

i liked that the property offered breakfast and that is free for the kids also the hotel was clean and the staff friendly

also a diverse selection of whiskey behind the bar and its very clean and cosy

friendly, helpful hosts. good clean comfortable room and excellent breakfast. parking on site.

parking was a bit of a worry.

parking available on a 1st come, 1st serve basis and 10 mins walk to richmond station

the wifi was unuseable, it specifically disallowed whatsapp calls

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

i liked the location and wifi which was fast

gross toilets, dodgy wifi, tv didn t work, dirty carpets, uncomfortable beds

brackfast, wifi

also requested help about wifi and the person i spoke to wasn't pleasant at all in his response

the modern design, fully equipped kitchen and decent wifi

wifi too was more often off than on

perfectly designed and wonderful to have a kitchenette. excellent shower.

the washers and dryers could definitely be better maintained, although they provide ample laundry detergent and softener

wifi was down for a couple of nights, understood there was an issue tho

amazing staff and good breakfast ud83dude0b

friendly and helpful staff. great breakfast. good parking area.

the wifi was spotty and the beds were very basic (not much padding) (+)the wifi was good (+)express, sainsbury s, costa coffee few steps away, kind and helpful staff, nice breakfast, good wifi (-)didnt find much to conplain about, wifi could be more stable and faster for video calls (-)wifi was spotty, and with a teenager, that s the end of the world (-)there is a free wifi connection but its not working (-)wifi week at the superior floor. (+) free wifi (-)wifi disconnection during video calls and slow technical maintenance response to fix an outlet in (-)beds were not comfortable and the wifi was disappointing

employees, great breakfast, great location

laundry would be a nice option and perhaps rotating the breakfast options

plus i liked the little kitchen and how you were good enough to supply tea, coffee and breakfast

location,budget price,view,use of kitchen

wifi and a television with some free channels

there were no facilities in the room but there was use of a shared kitchen

property was really close to the underground, lots of shops around, room was clean, breakfast ready everyday and utensils clean, the owner was really nice and managed a conversation

free wifi worked well

location, good wifi , safe location, friendly stuff

free-wifi

wifi didn't work

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

compact room, spotlessly clean, free wifi

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value for money

nice size tv with most english channels vending machine late check out for

latively close to heathrow)

had double bed plus two single beds, which was a bonus as normally there are sofa beds for the kids

friendly environment, safe for kids , free coffee machine at reception

having a orgy n the noise went on till 3 in the morning no hotel staff did noting there was kids in the same floor at the time n i find this realy bad in the hotel part you could hear the

limited bar choice on our return from an evening out

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

very well appointed, fresh and modern rooms that include breakfast and a fridge, in a nice part of london close to the tube, and with a bus to piccadilly

get

location and breakfast basket

very great breakfast. at least better than premier inn.

is no wifi that i know it before i come

downstairs bar is so cute and the lobby has a good

wifi did not allow me to work at 22:30 and tried again at midnight

there was no room service

location, room service

helpful staff. kindly an early check in was provided.

comfy beds, good gym, good location for airport

there's free wifi too in the hotel

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in the laundry

late check out at

the facilities are great: the bar, the restaurant and the gym are all perfectly clean and spacious

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

waitress doing breakfast and bar staff

location, competitive price including parking and friendly & helpful staff

central, clean, quiet. bar is just downstairs so perfect

staff, breakfast, price, and free parking

r a fee)

laundry services

great choice of food in the bar and restaurant

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

r a fee)

wifi was spot on, all round a wonderful ambience, thank

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

the spa was very nice; the place was clean, comfortable, and had an exceptional shower.

because it had a pool, only to find out there are severe restrictions on when kids can use it

they have all the facilities i need including a fully functional gym

everything and all staff members. good bar and food also.

the staff in the bar were very attentive and keen to please

my pint of simple lime and soda at the hotel bar cost me 5 or 6, a bit pricey for my liking.

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

above a bar which might trouble some, but was quiet when i stayed on tuesday

wifi connectivity didn't work at all in the room

the wifi in my room was not working and the heating is behind the bed head.

friendly and helpful staff in the bar and restaurant

didn t have wifi in our room and reflected this problem immediately, but the staff said, that is our phone

kids being loud jumping in the pool but sorted very well

more variety at breakfast

the customer service and room service were really friendly and professional

the swimming pool isn t well built as there is no space for chaise/sun chairs for relaxing

the only thing i'd say is, i wish there were more food options on the menu and longer hours for room service

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:45am the

laundry room was a bonus too

the cleanest but its acceptable given its an affordable hotel, not sure if they have free wifi

was next to the laundry which gave it a chemical odour the entire time we were there

and pillows weren't very comfy, the room wasn't cleaned very often, wifi was terrible, and the breakfast was a mile down the road

very clean and the kids loved the tv in the bathroom

does say on their own website that they offer room service, we weren't sure till what time or if they did as there was just the menu for the

semi finials, lovely hotel, clean rooms, no parking but lots near by, i don t think they have room service so advised to book in the restaurant, but lots of places to eat, comfy bed, stylish

not enough room in the bar to sit down

room service very fast, food excellent