wifi was weak and the room could be cleaner

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

the gym is great, the underground secure parking with direct lift access is great

stayed in a spacious room

ch as the gym) was great, and the breakfast was very good

told me when i made the reservation that they could put rooms next to each other since we had kids

main attractions but if you are thinking about going to windsor castle, stonehenge, legoland

the pool and the gym

perfect breakfast! beautiful decorations!

room 628 free wifi perfect

loved this place, the pool and gym were to an amazing standard, staff were friendly and rooms we spotless

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but only got to go in it once due to it being closed for maintenance which was a

no breakfast as promised

breakfast wad advertised, but not a scrap was provided

however, enough places to get some and the kitchen is sufficiently equipped to make some yourself location is great

had to ask where the breakfast promised in the booking was

i noticed there was a tiny apple and an orange on the kitchen table - i thought had been left by the previous occupier

was shocking, the tv was way to tiny to use let me not get on to the wifi it was non existent and to further add on the building blocked my own internet

the location was very convenient for me, 10 minutes walking to ealing broadway and nice breakfast served in the morning

as having free wifi in every room this was not true had to pay 20 to bt for access

ok but breakfast is small portion

really enjoyed the english breakfast served to my room - good start for my day in the morning before heading to work

wifi connection was not very good, for a working trip is something quite needed

rudimentary and expensive room service

the room service was nice and quick and the whole check in and out was smooth

wifi not very strong/stable

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

quirky touches laundry room with iron. 10 early check in suited our needs :)

was about 14:00)

no hot water in the shower - breakfast not very assorted - no laundry service

10 extra for early check in

breakfast could be a bit better, quite basic selection

rnflakes, toasts, jam, butter, milk, juice, tea, coffee and even hot

but tasty breakfast, accommodation in typical english house, nice folks at the reception, comfortable room,

a sitting area with a coffee table, sink and mirrors in the room, fridge, water, continental breakfast

they don't have wifi, but we expected as much.

we had a continental style breakfast, and it was just right

liked the quality of the room, the friendliness of the staff and the excellent breakfast

good breakfast/wifi was good and easy to access

the bar could do with a few extra snacks. as the variation is very minimal

good choice of breakfast in the mornings

no room service. i couldn't charge bar orders to the room. pillows could be better

bed was super comfy. toiletries were lovely, free wifi was great.

no kids running around bar at11pm and noise fm event

breakfast was excellent with a great selection and also had an evening meal which was very

were attending a wedding reception and although it was busy, the bar staff could have been more friendly, especially when the bar was closed at 12

it was clean and breakfast was

a great range of food at breakfast and food was great

mple) and the sole staff member was busy with a demanding customer so it took

they permitted a late check out and the staff were eager to assist whenever they were approached

we got a free treat for the kids on arrival

i think because of the gym fitness sometimes you hear loud weights dropping so no earthquakes ud83dude05 one night it was

room service brilliant

the included breakfast was great also with lots of choice

easy parking on site

lovely hotel great bar and restaurant attached to the hotel highly recommend

a nice way)

you get free parking, spacious room, comfy bed, clean toilets, good wifi

plenty of parking and they let me park early and leave late which was

ita clean and the staff are amazing. very quite at night too. the breakfast top notch.

free off street parking and good wifi

friendly reception staff, nice room, lovely freshly cooked breakfast

i also appreciated the gym facilities

room service food wasn't value for money, too expensive for what it was

and tidy, marvellous experience , very nice food , very kind staff and very helpful, excellent room service

i loved the rooms and the gym.

when i called reception for room service, no one picked up or called back on two occasions.

were unable to get the tv to work and the wifi didn't appear to be available

location. parking. staff. very comfortable.

b with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

beautiful decor, friendly service, secure parking and amazing breakfast.

fast wifi

location, lovely room, excellent facilities - loved the gym, pool and spa

i specially picked this hotel by filtering for swimming

lovely staff, and would have happily stayed in the bar as seemed to be a good evening had we not of had plans

free wifi

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee was also cold and we ended up having to wait hour and 10 mins for our food

excellent wifi

kitchen not very well equipped. stairs very steep and not very clean.

we used the kitchenette for breakfast

very strong and stable unlimited wifi tv with many freeview channels

room we had was well appointed with good tea and coffee in a kitchenette

cozy place with lovely bar downstairs

food in the bar was brilliant, the portion sizes were huge

pub and lodgings were both great but wifi was poor, but they were working on it.

complimentary breakfast was included which we didn t know when booking, which was a bonus

wifi was not accessible but i didn t mind too much

there was no kitchen in the building, so no breakfast or room service available

we were disappointed however the bar and restaurant weren’t open due to new

the food and bar service was amazing. the bar manager is simply perfect

room service serviced our rooms beautiful

room service rarely came to our room

is excellent, wifi is excellent, reception lady is perfect and very helpful

we didn't realise until a few hours into our stay, it melted some chocolate the kids had bought

had informed the hotel manager abdul that we will need an early check in, he was really helpful

professional and friendly staff, helped us take an early check in

the wifi is very good aswell as the room size decent space, bathroom is always very clean and spacious,

very friendly staff that cheerfully accommodated my requests for late check in and late check out

the rooms had everything we needed and the bar was great for food and

breakfast was fantastic, freshly prepared and delicious

kids loved it

after breakfast next morning the water flow into the sink was fine

excellent wifi

friendly staff member, 25 minute walk from work, everything clean, solid wifi, easy check-in and check-out

never had wifi that fast we could even stream movies

the wifi

th minimal fee); also allowed us to leave our luggages for

tv could've been bigger and the wifi was a bit temperamental but the value was very good for price compared to others we looked at

also we requested the possibility of a late check out and they allowed us to stay slightly longer than usual which we really appreciated

us how to get in but mentioned nothing about the breakfast

couldn't get wifi

the parking is easier compare to other locations in london

comfy bed and bar downstairs

ar and restaurant) areas was confusing, so i stayed in the room until i checked out the next

it was also a bonus that there was a bar downstairs

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

lots of places for food nearby, and the bar downstairs is ok

chris behind the bar was super friendly and helpful and very funny

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

the late check out is also fantastic, so nice to be able to enjoy a morning at leisure without being

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five-minute walk away

lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

appreciated that you could ask for room service but it wasn t automatic as it isn t always necessary and allows you to maintain

room service would of been good

breakfast was incredible

the kids loved the breakfast

free wifi

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

have a lovely stay but we had room service a toasted sandwich about 12 ish and it was not

brand new & modern, plenty of interesting control panels for kids

from the hotel, there is a beautiful playground which is an asset for families with small kids

wifi in

business lounge service was really helpful to get some separation from sleeping kids and myself while i need to do some works

business center and well equipped gym available

the staff was super friendly from start to finish, both reception, cleaning staff & bar and restaurant staff were super accommodating

room service staff didn't speak very good english and had to repeat order 5 times

reception and room service the room is clean and tidy the bed is comfortable

breakfast was basically diy and the kitchen was a bit of a mess

location,budget price,view,use of kitchen

early check in was permitted and in an excellent location

old bathroom, no wifi.

nothing in the room with wifi details, nearly forgot to ask

location, good wifi , safe location, friendly stuff

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

wifi didn't work

free wifi worked well

free-wifi

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

good breakfast, friendly staff

e pastries were fantastic

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

free hot drinks at the bar were a bonus too

the rooms were clean, and room service was provided every day

also accommodated late check out

the upgrade to the studio apartment and the early check in that we were granted.

loud noise at 3am when the hotel was hauling around laundry carts right outside the room for about 20 minutes

the staff at the hotel and bar where lovely and very helpful

though football on in bar we couldn't have been made to feel

evening man helped sort wifi issue and the night porter who was still on when i left early the next day was very helpful

the room service food was delicious

no wifi connect in room 11

i could not get the wifi to log in on my laptop

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

property was easy to find and had access to buses and free parking

i was a little annoyed at the wifi there where loads of conditions and you could only use one site , all my data would also be

wifi was very poor

convenient with bar and restaurant, though same room rates should have bathtubs

friendly helpfull staff great breakfast plenty of choice .

parking, bar and restaurant so great meet friends

ev charging works

poor wifi

hotel was beautiful gym was really great and top.deck area was fantastic

kids double bed and pillows were a little uncomfortable

kids were treated so well

very new/well renovated hotel; even providing a nice and new gym!!

the kids menu not a big variety of food for small kids.

very great breakfast. at least better than premier inn.

good value for money, clean, very helpful and friendly stuff, the complimentary breakfast items in the room including bottles of milk and orange juice are a really nice

is no wifi that i know it before i come

warm, clean , well equipped rooms and milk, juice and a mini breakfast provided

wifi didn't work in our room, the hotel needs renovation and the bathroom could be cleaner

location was excellent and free onsite parking albeit slightly limited in numbers

limited parking, but very helpful staff

off road parking was a great help

tiny parking area

the laundry was clean

wifi worked

the hotel decor, staff and breakfast was first rate

be nice to have a bigger bar area.

a complimentary drink was offered at the mini bar next to reception with very attentive staff

couldn't get the wifi to work.

the bed was comfy really nice staff and good selection with the breakfast

the lack of self-service laundry facility

friendly and helpful staff. great breakfast. good parking area.

breakfast was really good with plenty of

breakfast fabulous. staff very obilging especially simon

the bar staff were another highlight so friendly, chatty, and welcoming

the free wifi

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

great selection of beers in the bar and delicious food

there was a mini fridge with plenty milk for drinks and complimentary breakfast items as the bar isn't open for breakfast

wifi could be better in basement as only get 3g

wifi and we were given only one towel for two people, also they never changed our towel so it was

thw wifi signal was very weak and oftean disappeared.

it was down stairs and was dark and the stairway and hall was littered with laundry etc

and pillows weren't very comfy, the room wasn't cleaned very often, wifi was terrible, and the breakfast was a mile down the road

pub very friendly breakfast delicious and plenty to eat

proper old school local bar with great staff and very welcoming host in pat

we are cricket fanatics - went down into the bar to eat and settled down to watch the odi but then the regulars turned up to watch the football

wifi was a bit iffy.

very friendly locals, bar staff, and owner

there are usb and mains plugs for convenience, and the wifi is free and worked seamlessly

good wifi, though signal was a little inconsistent

asked for an early check in due to our flight and the room was ready on time and thank you for that

extremely friendly staff, great bar and cafe, great rooms and great location

free wifi and netflix/amazon/youtube loaded onto the tv

very clean very homely bar right downstairs 10/10 experience

the staff handled the situation really well, letting us stay in the bar until we had arranged an alternative and helped us by speaking with booking

vibrant entrance to the bar and restaurant. my bronx room was stunning.

was no breakfast and the wifi did not work

old building, really comfy beds and great bar downstairs we stayed for a concert at gunnsbury park so location was great

good breakfast,early check in accomodated,friendly staff

we liked the customer service..clean room and very good choice for breakfast.

would have liked a pool or gym facilities. ideally just a hotel to relax.

one we booked for 2 adults and 2 children also did tell them about kids age

breakfast, late check out, good powerful shower, fridge in room

could have been a bit cleaner

wasn't spotless) and there were no instructions for tv, wifi or heating

wifi connection in the room was poor, i assume the router was just too far

nothing really. oh the sofa in front of the big tv in the bar rather than the two chairs.

i requested for late check out and although he had called deep cleaners still he agreed

popped outside for 5 minutes and noticed a fish smell, which i discovered was someone's room service that they had finished was sitting outside to be collected, which i didn't mind

the second night the next door room were continually shouting at each other, kids screaming and doors banging until 4am … started again at 6

clean, complimentary quality toiletries, room service if required, free wi fi, room quiet at rear and my car parked in sight

no much for my son no kids menu had to ask and given list on piece of paper

the bar food was exceptional

good service rooms are clean very big tvs in the room free wifi and much more for the price this is excellent i highly recommend this property if your with

wifi is too slow/didnt work at all

the check-in staff were helpful,wifi was quick and good connection.

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

wifi facility..was bad

sofa bed for the kids comfier than any other hotel we stay in in london

no facilities to do your laundry, instead, we had to pay around gbp 100 to get them laundered through the hotel

the family's, can use place for breakfast in the afternoon and evening (great if you have small kids and they eat mcdonalds)

walking distance to the station, only 7 minutes. nice big bar out the front.

breakfast was rather good - even kids weren't disappointed

gym and swimming pool with saunas

room and room service was up to par

swimming pool room

) and to order room service you have to go to reception to pay

location, staff and spa facilities were the highlight of my trip

the breakfast

we got an early check in and a free upgrade because the elevator was being fixed at that time

breakfast was limited to a simple room service

great welcome and early check in.

asked again room service says we don t provide water

pected on a saturday morning) & the pool during kid hours is loud as you could expect if kids playing, it emptied out after a short while & we were lucky for some hangover friendly time

the location the staff the food the ability to relax spa was fantastic as were all the staff

swimming pool

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

wifi - non existent in my room. made work extremely difficult

my hair dryer did not work & i used the one in my kids

dispenser in the room was fitted 6 ft high up from the floor so wasn't usable by kids and even difficult for petite adults

the car parking is free also

friendly hotel, great location bring so near to richmond yet having free car parking

comfortable very nice staff good breakfast river view easy parking

lovely hidden gem with a bar downstairs to relax highly recommended

location, breakfast and bar were great

well appointed room with ensuite bathroom and free wifi.

couldn't log in to the wifi.

neat and clean. good room service. close to public transport

wifi signal too weak to be used in my room.

- request an underground room if you're travelling with elderly & kids

night; everything was fine; lot's of details that make traveling more convenient

- clean with good wifi

room, super clean, good wifi

great friendly service. we had breakfast lunch and dinner and all the food was great.

everything including the spa facilities

the room was spacious and beautiful with all the facilities we could want

same as room service

the location great for events in the stadium and the bar area was also very nice

very good wifi connection

wifi was good

have access to back garden with big windows and glass doors, you have also medium fridge and mini kitchen to cook, for that price almost in central london for me was perfect

the wifi was not always available. i could get it on my tablet but not on my phone.

no fresh towels offered on a daily basis and dirty laundry piled up in main landing which was a fire

no early check in which is understandable

doesn't have a restaurant, bar nor food services

i d like real milk for delicious coffee-not those annoying tiny plastic containers virgin wifi internet did not work on my macbook pro - i had to spend a lot of money on an international

girls on reception allowed a very early check in due to coming off along flight

grab and go breakfast was perfect

access great parking very helpful and friendly staff, room very clean nice bathroom just a nice place to stay i

parking was excellent

the tv has netflix, i player smart tv's, free wifi

great bathroom and shower, in the room there is everything you need:wardrobe safe, hairdryer, tv,wifi, shampoo and soap, towels, a fridge with a couple of bottles of water, tea and coffee etc

noise of the kitchen in the morning was phenomenal

it s a limited space area but only because of central town location - no bar or anything like the ibis heathrow

confusion with early check in when messaging online.

abused me while i already informed them late check out

convenient location for access to twickenham. staff were great and allowed early check in.

staff were attentive and welcoming and the bar set up was good

the bed was comfortable and even though it was at the front of the hotel it was very quiet, the wifi was a bit slow but apart from that everything was perfect, complimentary tea and coffee and

the rate is room only and there is a well stocked bar in reception

the kids enjoyed the balloons that were left for them

also liked the fact the reception had someone 24/7 and a small bar if you wanted a drink

did not like these kids that hang around outside

breakfast was just enough and better than most hotels

there was a plentiful breakfast, i was very satisfied.

only problem was that the wifi password wasn't in the room but staff were happy to give it

the breakfast buffet also was very good

no given code for wifi or given tea/coffee, despite having a kettle and sugars in the room

i had to go outside to look for the power box to switch on myself trouble connecting to the wifi as not clear

wifi didn't work

it s great location, friendly staff, great wifi, comfortable beds

to top it off, wifi didn't work and there was no phone signal

dirty no wifi toilet broken and leaking checking in was a nightmare no on street parking as

wifi speed

cheap price with free parking near heathrow airport

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

very clean, lots of parking and pool/gym are great.

the bar was great as well

comfy bed, clean room, loads of towels, very friendly and understanding staff, no problems with early check

was good just felt very empty in the room and very weird shower set up, it felt like a gym bathroom decor very

immediately upgraded, kids felt like they were

got a surprise upgrade on arrival and were able to get a late check out on departure

decorated, breakfast delicious and filling, standard room was lovely although extremely small, spa was lovely too

the wifi broadband should be faster

hotel clean ,wifi is good

the wifi didn't quite reach our room which was the farthest in the back

wifi was great in the room and we were given the code straight away

wifi was decent

there was a park across the road which the kids loved

there was a park across the road which the kids loved

not for family with kids. limited selection of restaurant and no breakfast buffet.

the bunk bed size was clearly designed for kids

restaurant - not many options for kids

bar is lovely too

food and drink additions to the room, honesty payment policy and ease of ordering excellent room service via the app all combined to make this a perfect stay

wifi/ internet could be better

tv didn't work. aircon blows too hard. wifi code not provided

wifi difficult

spacious & convenient parking area

and parking was good with cameras

great location with free parking. the administrator is responsive and proactive to communicate.

one of them gave my kids some sweet treats and offered us some tea and coffee

of was dirty, to top it off the cold and hot tar are the wrong way round, not good when you have kids, not the room i booked online it was a different one, not good but the kids where happy with

wifi was a bit slow but it was all okay at the end.

staff, fresh and simple breakfast, wifi was good in working, great facilities in very affordable price

was close to the eventim apolo, the staff team was so friendly, they helped us with early check in without charging us any fees

wifi was also working properly

free wifi which is amazing

shower head was wayyy too high up for most of the regular population to reach (and definitely not kids) (-) there were kids partying in the room next door on friday night and they woke me up at 3am (+) when we arrived, they tried to give us rooms closer together as we traveled with three small kids (-) i guess she thinks all kids should behave like robots and that every kid's natural curious instincts should be suffocated

our room was perfectly clean and spacious enough for two people, and the wifi worked flawlessly

excellent wifi

the room was quiet, with excellent wifi and good heating

i guess she thinks all kids should behave like robots and that every kid's natural curious instincts should be suffocated