wifi reception was poor

as decs)

dinner and breakfast were excellent as were the dining room staff

location for kew garden was excellent so was the evening meal, breakfast and the staff also excellent

laundry was easy due to the laundry matt kiddy corner to the hotel

i got the weaker wifi access which basically disconnected all the time and reception in the rooms outside is really

good free wifi

the parking is easier compare to other locations in london

the host was nice and helped us with connecting to the wifi

tv could've been bigger and the wifi was a bit temperamental but the value was very good for price compared to others we looked at

excellent wifi

kitchen not very well equipped. stairs very steep and not very clean.

we used the kitchenette for breakfast

very strong and stable unlimited wifi tv with many freeview channels

room we had was well appointed with good tea and coffee in a kitchenette

wifi in the room was a bit hit and miss, ok downstairs

at's a winner for me), one of the best breakfast's i've had

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

fast wifi

good free wifi access

decent room service menu with quick delivery

room service food was first class

the room service food was delicious

no wifi connect in room 11

delicious room service food

great location for getting around richmond. great bar and restaurant just below the rooms.

they allowed us a late check out and provided cereal, milk, yoghurt and croissants in the room which we weren't

bar music below was a bit loud, but then you could just join the bar for a pint

the wifi was slow and inconsistent, having failed a couple of times

good transport links to get you to kew gardens, hampton court palace etc nice size room, good wifi, comfortable bed

off road parking was a great help

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

located in an great area, ample private parking, lovely, clean room with bath

in a good location. nearby to shops. free car parking available and comfortable room.

the laundry that was supposed to be clean, smelt disgusting

wifi could be avaialble in the rooms

we stayed here with kids and really enjoyed our experience

be nice to have a bigger bar area.

the bar and lobby were a great place to relax after a busy day day exploring

maybe it was a family with kids

and francesco in the hotel bar were great

food & service in bar for food & drink very good

the place was very clean, the gym was adequate for a solid workout, and the staff were dependable and helpful throughout my stay

room service food wasn't value for money, too expensive for what it was

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist (-) laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high (-) towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were taken (*) my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

holidayinn forgot to mention that there is a gym inside house, and ist ok, with

would have been a lots better if you did not have to keep re-signing into the hotels wifi every time you wanted to use your iphone/ipad

i think because of the gym fitness sometimes you hear loud weights dropping so no earthquakes ud83dude05 one night it was

free wifi, friendly and polite staff

mple) and the sole staff member was busy with a demanding customer so it took

was no availability to the spa as was all fill and 25 pp is a lot if you ask me

liked the bar area, restaurant and pool

just sharing feedback as i saw so many kids and for us as a family with a toddle this would make the difference between staying again or

staff at reception and restaurant were very friendly and helpful with an early check in.

i really like the simple online parking arrangement.

in, there is an open plan reception which is confusing and looks untidy, booked an early check in but they weren't ready for me and then it took over 20 minutes to be checked in

beautiful room, very comfortable bed, amazing shower, underground secure parking, excellent wifi and good size tv

breakfast was lovely and very well laid out

receptionist and room service

early check in and late check out

kids running in and out of rooms door to hotel open for anyone to walk on insecure

also a gym and laundry facilities if needed

i stayed with my husband and 2 young kids and it was like home from home

size rooms, excellent kitchen area

wifi on the tv did not work, only way to get the smart tv working was by hot spotting my phone to

parking is limited but the staff try and accommodate and advise.

parking is the only challenge but, again, the staff was incredibly helpful and parking on the

friendly, helpful hosts. good clean comfortable room and excellent breakfast. parking on site.

all members of staff met from bar to housekeeping were lovely, friendly and helpful

location, breakfast, free parking

no information sheet or folder giving information about meal times, wifi etc no chair in room

they also provide free breakfast

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is included in the price,, was also a great price for london

low ground level) didn t have an cell reception but thankfully wifi was very reliable

gorgeous design, great location, easy to use laundry and really does feel like home.

wifi needs to be password enabled for guests and people wanting to work in coffee area

lovely studio-style room with a kitchen and a beautiful bathroom

decor is absolutely stunning and the room is equipped with everything you need and has a seperate laundry room

wifi didn't work which impacted work.

wifi v poor in my room

relax in the swimming pool during the day , however there were swimming classes in the pool and kids

beer in the bar was flat. my only complaint of the entire stay

the location the staff the food the ability to relax spa was fantastic as were all the staff

excellent service and staff. nice clean rooms. plenty of car parking. fantastic breakfast

wifi works well in all areas

the price included parking

hotel and bar is so quintessential british - it is quaint and close to richmond which is stunning anyway

excellent, with ample free parking

old bathroom, no wifi.

need to contact management before arrival so they will meet you there, as well as for the wifi info

no full english breakfast

thoughtful breakfast, enjoyed the variety, lovely area

minor inconvenience, but there is no wifi

location, good wifi , safe location, friendly stuff

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

wifi didn't work

free wifi worked well

free-wifi

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

larger bar with more variety of drink.

no proper bar in the hotel which was a shame, this would have made it perfect.

local shops and kfc etc to keep the kids happy

there was no fridge so no cold drinks in the room and the bar was very basic.

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

in contact was attentive, kind and professional including receptionists (mat, nikoletta, elle), room service staff, also the restaurant management (edyta) (+) there is daily room service and a good wifi (-)i did not like is the daily room service, as i was staying for a week i was expecting atleast they should change towel and

they now have a small indian restaurant and bar attached

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

no laundry facilities or laundromat close by

is not available, but there is an excellent thai restaurant attached to the bar downstairs which was reasonably-priced and very tasty

you get what are you paying for. wifi was good and free.

wifi

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

wifi worked well and i had all the usual facilities

bit odd having breakfast in the room, but really nice and cute place

breakfast was a little unusual.

wifi and few charging point not working at my room properly

very close to an underground station, parking available on site, very nice breakfast and staff.

very great breakfast. at least better than premier inn.

very comfortable shower, pleasant and quality cosmetics. reliable and stable wifi network.

the wifi works well

bar is now shut sadly so you can’t nip in for a quick one whilst waiting for you room also our tv

bar is bright and modern, drinks were very reasonable and the room was lovely and spotless

we were disappointed however the bar and restaurant weren’t open due to new

as having free wifi in every room this was not true had to pay 20 to bt for access

the location was very convenient for me, 10 minutes walking to ealing broadway and nice breakfast served in the morning

quite area, friendly staff and very nice breakfast will stay again

breakfast was great

good shower, decent bed, wifi & tv

easy check in. good kitchen facilities clean modern apartment good location

the towels wasn't big enough for the children let alone the adults the items that was classed as breakfast included wasn't great

the apartment was large enough for a family of 5 and we got a good breakfast from the owner to make while there

offer included breakfast and we found almost nothing in the apartment when we arrived

which was a bargain) plenty of room in the apartment which has brand new facilities, including a kitchen with kettle, toaster, microwave etc

would have been nice to have watch the tv when i got back in the evening but due to having good wifi i got to watch things on my phone

we were upgraded to a better room and the room was fantastic! good tv and wifi as well

is excellent, wifi is excellent, reception lady is perfect and very helpful

i asked for room service on my second night but it wasn t done

there was no door hanger to indicate for do not disturb or need room service

not have free wifi

wifi did not reach my room, so i had to use my mobile data connection, which could be an issue for

we had a continental style breakfast, and it was just right

was only toast, with jam or butter available for breakfast or cereal would have been even better if there was an english breakfast

wifi and location

breakfast was very good value for money

great gym and room.

very friendly staff lovely rooms and bar and restaurant were very welcoming

clean gym 24 hours available, good breakfast

the staff was friendly, room was nice and the breakfast was good

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

hotel wifi system required our personal private information to get the wifi access

property was easy to find and had access to buses and free parking

from the greeting and free car parking and free wifi

down for a wedding in richmond & the young lad on the bar even arranged cabs for us

and room service really good food

on reaching there we found out our kids couldn't use

if i could improve anything it would be that the bar remains open later

beds were very comfortable, the air conditioning was excellent, and the free wifi was excellent also

1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of free wifi in the hotel and helped me with the password

nothing really. oh the sofa in front of the big tv in the bar rather than the two chairs.

couldn't find wifi details in the room, so used mobile data

the food was really tasty, and an excellent selection of beers at the bar as well

wifi was very bad , disconnecting and with week signal

the rooms were super quiet, great wifi, and lovely staff

good breakfast options

breakfast and late check out as an ihg member

laundry service was quite expensive, so there is a reasonable and good laundromat close by as well

best location lots of shops & restaurant, excellent service from reception staff we got free late check out until 2

com website said we could request early check in as a tick box, so i did, as we were arriving in the morning

spa pool didn't work that day, because of a broken window

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

all bar and catering staff excellent ud83dudc4d

the hotel's breakfast was also very good and very clean with fresh food

the breakfast was plentiful and delicious, with a nice range of options to suit all tastes

the breakfast we recieved at our door in the morning was great, had good quality items and was nice to

asked again room service says we don t provide water

the rooms were clean & spacious & the location was great free breakfast included

there was even wifi and heated floors in the bathroom

location and free wifi

bother with the wifi but i saw no information in my room

good breakfast included in cost, small bar and snacks just right

friendly bar staff, management and cleaning staff

to hotels wifi never works for secure laptops , i never have this issue with other hotels , it s not only

breakfast could be a bit better, quite basic selection

good wifi, comfortable bed, room clean and set up as described, helpful and friendly staff

the people here are so nice and make me feel homey, cleaning everyday perfectly. wifi was good

front desk 24h, late check out available

th minimal fee); also allowed us to leave our luggages for

accommodated our request for an early check in and late check out

the boston as it had its own car park, good price and breakfast included

parking space and good breakfast

spacious, clean , with parking and location was very convenient

free off street parking and good wifi

ita clean and the staff are amazing. very quite at night too. the breakfast top notch.

the cleanest but its acceptable given its an affordable hotel, not sure if they have free wifi

wifi and we were given only one towel for two people, also they never changed our towel so it was

breakfast, wifi cleanliness was nice. breakfast and hotel location was not that good.

wifi could be better in basement as only get 3g

was clean, with hot water and good wifi, we could leave the baggages in check out, the area is safe and easy to reach, good

wifi connection wass excellent

- request an underground room if you're travelling with elderly & kids

the amenities were good; guest wifi was available, plenty of coffee, tea, sugar and milk provided

t), very convenient location near

- clean with good wifi

early check in was easy to organise for 10

ly one night so not bothered) and few things like handled lose in kitchen etc but honestly, for the price and location it really did not matter to us the staff were

the kitchenette in the room was amazing and very practical

of cooked food in room a bit offputting but went away and after a while but so useful to have a kitchen with nice clean working fridge et

a large room, we were well equipped with an aircon, mini kitchen, cooking equipment, fridge with freezer, large clean bathroom, clean beds, quiet, private,

the breakfast bar downstairs was great for pastries and snacks and there was always someone on reception if

cosy and lovely designed, smart tv meant it was easy to watch and wifi was very easy to connect too

had some issues connecting to the wifi

laundry was used by staff more often than not

breakfast was grab and go which was suitable for a hotel with a young vibe

italian girl was amazing and huleio i think his name was, at night on bar 10/10 keep these they are doing you pround

wifi was a little hit and miss to get it set up

staff are very accommodating. comfy beds. good selection at breakfast

good breakfast/wifi was good and easy to access

lovely croissants, good breakfast, modern rooms

was no breakfast and the wifi did not work

very clean very homely bar right downstairs 10/10 experience

the hotel was clean and well presented,great decor and a bar with great atmosphere and a wide range of quality products

9 mins from tube station 20 from shepherd's bush empire. nice bar great food with 33% off

vibrant entrance to the bar and restaurant. my bronx room was stunning.

booked twin beds, and also requested an early check in

beautiful rooms lovely fresh cooked breakfast and free parking

warm and hearty breakfast

the service in the bar can be a little slow.

room quiet and good off road parking. good location for west ealing rail station.

wifi is available for free

great location , air con amazing, bar lovely to relax in.

like the room, sufficient for family with 2 kids or even 4 adults, great location near to metro station and restaurants i will come

great facilities. the breakfast room for kids was an amazing idea. breakfast fab. bar gorgeous.

free wifi everywhere and also computers in the lobby to research places to visit and print tickets for

complimentary breakfast was included which we didn t know when booking, which was a bonus

staff was very friendly, breakfast was amazing

reliable wifi

the particular room we were in was perfect for me travelling with my two kids

welcoming clean room the came free wifi, sky and netflix. staff were friendly and helpful.

room service was faultless, food was also amazing and beds super comfortable

the tea in the room is organic, super tasty cookies offered, and healthy drink in the mini bar omg like there is kombucha

free wifi

s told no

love that we could get room service breakfast too

the bathroom was good, as was the wifi

no room service - safe, television did not work

reception staff gave a very early check in

offstreet parking

very nice rooms, clean, loads of parking space and free of charge

every thing was very nice except the breakfast could been better

needs better breakfast more things

area is underwhelming and would have loved to get a cooked breakfast but continental is all they

hotel has no bar and has a self service continental breakfast which is fine if its what you want

the wifi was slow, difficult to access, there was no extra roll of toilet paper in the room,

kitchen and housekeeping staff very friendly

the wifi was quite good as well

heating was left on all night and we were boiling plus the kitchen staff were noisy in the morning but we were already awake so it wasn t too much of a

helpful front desk staff comfy beds clean linen and towels good breakfast good wifi

road not in the main hotel so felt disconnected and with the weather it was really hot and the wifi wasn't the best on the top floor either

wifi is good

wifi service was perfect, and they gave me adapter and a cable to charge my cell phone

our room was perfectly clean and spacious enough for two people, and the wifi worked flawlessly

when we arrived, they tried to give us rooms closer together as we traveled with three small kids

there were kids partying in the room next door on friday night and they woke me up at 3am

room service

wifi is good and comfy beds / pillows

setting and the quality of room, and drinks in the melody bar were excellent, with accommodating staff

couldn t find wifi code

the hotel was stunning, it had a lovely outside bar area and was surrounded by nice gardens and plenty of places to sit and enjoy the views

wifi was also working properly

was close to the eventim apolo, the staff team was so friendly, they helped us with early check in without charging us any fees

wifi was good in working

the best thing was wifi, it was free and speed was just amazing

wifi internet was good, breakfast was also very delicious and staff was very professional staff

room (clean and silent) staff comfortable bed excellent wifi shared kitchen well (+) the wifi was free and fast (+)it would have been excellent but the wifi didn't work 9/10 (-)the wifi didn't work (-)couldn t connect to wifi (*) wifi was poor in the basement unit we were in, but toilet was clean and water pressure of shower (-)i had to complain, the wifi could be unstable late at night, but that won't affect most people (-)the reception of the wifi on some rooms. (-)wifi bit too slow and the hotel coverage is poor (-)small problem with wifi in my room but nothing huge. and no info how to check out properly :) (+) comfy beds, strong wifi, helpful receptionist on arrival and excellent location less than 10 minutes for the nearest

all had headaches the next day) room without wardrobe, floorboards broken, walls

we booked online from manchester for six people

ur adults and two kids aged 7 & 2) after confirming over the phone that the studio room could accommodate all of us

room (clean and silent) staff comfortable bed excellent wifi shared kitchen well (+)liked having the kitchen facilities and being walking distance to the train station and supermarket (-) it just a small think you need to add on kitchen (+)was surprised that our room has ful kitchen facilities. (-)it's very old and has a musty smell in the hall. the kitchen is very old. (-) a separate shared kitchen would have been nice (-) and nothing in the kitchen - not even for a cup of tea or coffee (-) it was small and included a very small bathroom and kitchen area (-)kitchen cupboards and fridge were stained and old (-)kitchen cleanliness

i had to go outside to look for the power box to switch on myself trouble connecting to the wifi as not clear

to top it off, wifi didn't work and there was no phone signal

it s great location, friendly staff, great wifi, comfortable beds

dirty no wifi toilet broken and leaking checking in was a nightmare no on street parking as

wifi didn't work

parking was on the street, with a permit provided by the pub, i think they save the parking on the

parking was available

the parking was free too which is always an added bonus

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

parking great breakfast

attentive and very helpful with anything we asked for

pleasantly surprised that the basic breakfast included eggs. wifi was excellent.

poor wifi connection in the room

wifi was absolutely poor not good

i could not access the free wifi

it could be a bit noisy if there were kids next door.

smooth check in process. was allowed a late check out upon request.

kids running around the hallway, not enough hangers, light for bathroom was outside bathroom, lift

great choice of breakfast to suit all tastes

kids running around the hallway, not enough hangers, light for bathroom was outside bathroom, lift

staff were fabulous and so accommodating especially with the kids

we stayed there with family (two young kids) and enjoyed our trip to explore london's

the check-in experience is very good the breakfast is delicious

rooms, free starbucks snacks for the kids, friendly staff and super close to the central line

checked in quite late, around 2am, and instead of check out at 11, we were let to have late check out, at 2pm, which

wifi is not 100% efficient

arrived quite late, martin was lovely and talked me through everything

, free wifi and tea/coffee making facilities) as well as a small fridge in the room

wifi connection worked very well

the room had all of the expected facilities

we had our kids with us, and it all worked out great

did not like these kids that hang around outside

did not like these kids that hang around outside

room service isn't the best!

wifi was fast and had a great connection

very flexible for myself and sister

comfy bed, clean room, loads of towels, very friendly and understanding staff, no problems with early check

early check in, clean, comfortable,perfect location and great breakfast with happy staff

kashif supported positively and so nice of him requested an hour late check out but unfortunately didn't happen , despite booking 2 rooms for 8 nights toilets

tv volume set too low at 12, with kids on their mac books watching programmes no way i could hear the tv

there was a park across the road which the kids loved

need more kids choices on menu

late check out- 12pm

wifi didn t work the whole stay, staff were helpful about it though.

the wifi connection in my room was really poor and i had no signal which made it really hard for work

hotel clean ,wifi is good

the wifi broadband should be faster

wifi was decent

nothing it was perfect, although wifi didn't always work for me.

- wifi was great, reliable and fast

not getting early check in

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

the gym needs to be better for weights training

he went out of way to accommodate our early check in and also guided us with few tips to explore london

good breakfast,early check in accomodated,friendly staff

breakfast is

good wifi included and an excellent

the early check in is charged at 10 am.

to say unfortunately the breakfast

wifi wasn't working both of days, but didn't bother much as i was out most of the day anyway

amazing staff and good breakfast ud83dude0b

laundry would be a nice option and perhaps rotating the breakfast options

breakfast fabulous. staff very obilging especially simon

breakfast was really good with plenty of

the wifi was spotty and the beds were very basic (not much padding) (+)the wifi was good (+)express, sainsbury s, costa coffee few steps away, kind and helpful staff, nice breakfast, good wifi (-)didnt find much to conplain about, wifi could be more stable and faster for video calls (-)wifi was spotty, and with a teenager, that s the end of the world (-)there is a free wifi connection but its not working (-)wifi week at the superior floor. (+) free wifi (-)wifi disconnection during video calls and slow technical maintenance response to fix an outlet in (-)beds were not comfortable and the wifi was disappointing

two blocks from the best sports bar in london

no bar area. no hot breakfast but there was a comprehensive continental breakfast.

when i asked to do laundry there was no

i also asked about laundry services and the one man seemed confused even though a sign in the hotel room said they

very clean brilliant helpful staff great breakfast brilliant room service 24 hour bar too

i think it was fine. any thing that was uncomfortable was rectified by room service.

the staff were amazing, gym and pool awesome, room very good!

the wifi poor connection

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

over all the spa and the stuff we're all helpful

had a room in the basement with a small kitchen and table

wifi didn t seem to work

the room itself was dirty and clearly not prepared for new guests stained furniture, greasy kitchen surfaces, cobwebs throughout, old food left in the fridge, and the worst issue being dirty

from the descriptions we were also expecting a kitchen and access to an outdoor area, neither of which were available

clean, comfortable bed, good wifi, plenty of power sockets, good shower, convenient for olympia

wifi speed was good

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

plenty of food at breakfast. central for shops, bank etc. good pubs.

everything was ok apart from being asked to pay for the pet. early check in was great.

bed width is short, make uncomfortable and manager charged 20 pound extra for early check in.