the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

very little in the way of facilities ie no bar or restaraunt

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

hotel being refurbished which we were not aware of , no bar or food available.

would have been nice for the bar to be open, but it has no effect on the stay we had.

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

the location is fantastic, breakfast good , the bar and service fantstic

the later checkout time was also helpful and allowed me to come back and shower post race without

had asked for room service breakfast at a specific time as i had to reach somewhere in time

even though it says late night food there isn't great options for room service so make sure you eat before or bring snacks

no room service or shop nearby

we drank in the bar which is very comfortable, special mention to the young barman who was a very courteous young

we ordered room service and it was very fast delivered

and welcoming staff, great location, lovely breakfast with lots of options

breakfast, wifi

limited in-room conveniences

wifi did not work.

if you have two teenagers or 3 kids, i can't recommend enough

very convenient to the castle. please could you improve the wifi!

for a kids bed to be put in but never got a reply

internet in the bar is good

the wifi wasn't connecting

the bar has low ceilings which amplify the noise levels and my room was just above and the noise went

wifi was constantly chipping out and reconnecting i experience this in my room

wifi wasn t consistent.

we were there for an investiture and staff kindly arranged a late check out for us

was excellent, even use of ev charger, which was a massive help

the location and parking were great for visiting windsor and eton, we appreciated the easy ev charging

terrible wifi, pretty much unusable.

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

lots of parking was also convenient

from bar to public toilets dirty and damp, but explanation given as to why from bar staff

no wifi as advertised as we didn't have an english phone number

would have liked private, secured parking.

very spacious and clean, great location and free parking.

could not seem to get the wifi to work on any device

wifi wasn't the best as kept cutting out for kids watching tv at night.

lovely bar to end the night

lovely bar staff

the room, the bar the staff the location and the locals were all very welcoming

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

and bar not open

tv working, no restaurant or bar open as advertised, bathtub but no stopper to retain water, shower had poor pressure

the indian and bar next door location good

for parking £2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them or other guest in other rooms

kids logged on to wifi and cost me 12

also i was not happy to be charged for wifi in

we were traveling with a few kids, and there was an issue with our room that initially caused us some concern

pool was handy great for the kids

convenient location with easy access to london. excellent staff, food, facilities and gym.

fact that we were offered a late check out when we arrived and were given membership information

breakfast, food was running out but not replenshed quickly- probably to the volume of people that

friendly helpful staff; car parking ; proximity to town ; reasonabley priced vending machine and bar; arrived at midnight and bar was open to

staff and location. cleanliness .and sucuriy,also breakfast very good

i had to keep entering my email every day to access the wifi.

which is what we used to get to emirates stadium, great friendly staff, nice atmosphere in the bar and we had a nice cooked breakfast in the morning, beds were super comfy and the room and

being kept awake all night with laundry

laundry needs for long stays

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything on site but that's ok i did it at home however i'm sure other people probably also

breakfast and rooms amazing. staff was also so helpful and polite

off road parking, clean, spacious, friendly and helpful staff.

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

wifi and electricity went out

welcome, loved the gated secure parking at the rear

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

hotel with 24 hour food and bar service

staff were friendly and it even had a gym that we were free to use during our stay

was very modern and funky building with good facilities from the gym to the bar

fast free wifi

very good breakfast and late check out

less you get a key card provisioned for that floor)- they did not even mention all

kids was entertained with the playstation, table tennis and gym

having a small kitchen was an added bonus

downside, shame it didn t have its own bar instead of a little shop to buy your own or the bar in moxy

everything was perfect. great size room, good gym facilities & great breakfast choice

we enjoyed exploring the grounds, gym and swimming pool

parking and breakfast very good evening meal

the breakfast was excellent and it has 4 ev chargers so great for charging my ev car

nice amount of parking, though some a few minutes walk away from hotel

amazing outside space for relaxing and for the kids to run around

super comfy bed, free parking and great staff

messaged the property in the very early hours of the morning on our day of arrival as our arrival time changed considerably and they

easy parking location re:airport. nice pub attached

good communication. clean room with mini fridge which was a bonus. car parking on site.

food,staff , room and bar restaurant were all lovely

free wifi

staff very helpful particularly with an early check in

that it says room service and has a 24hr menu but it doesn't exist

the spa and sauna were out of order when we were there, which is annoying because it was the reason i

very limited room service. however, this is understandable due to covid restrictions

free wifi and free parking

area is secure with security at the gate, lots of parking spaces

they didn t help me with the wifi. didn t get the wi-fi the whole stay.

room, parking, location, staff, safe.

room was a good size friendly and helpful staff wifi ok

the spa pool is very worth a visit too

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers pinched

also poor quality dinner menu - and no kids food- waitress very accommodating and helpful

the fact that kids were not allowed in the pool due to hydrotherapy was a let down.

room telephone - could not get answer from room service had to call reception

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

the restaurant when i arrived

we ate breakfast and had room service from the restaurant

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

good value price. great lego pieces on room walls. parking is a stone throw away from hotel.

was lovely and fast service, location was perfect, room was amazing, had fun in the pool

breakfast was lovely

clean. all staff great with the kids and lots to do

entrance area

breakfast not included in the rate

the breakfast in the hotel is absolutely first class, the abundance of variety and also if you have a

more adaptations for kids like small loo seats and steps in the bathroom/ more kid friendly cutlery etc

grounds can be more kids friendly

gym is amazing

amazing spa and outdoor pool

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

amazing spa and outdoor pool

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor

the wifi in our room siding work and the jacuzzi bath was working

plenty of parking with lighting

could extend the bar to give it its own space

staff was really nice and helpful and food and room service brilliant would definitely recommend it

the phone e didn't work for room service the room stunk the bath had hair on it

the shower and the breakfast were lovely.

stayed at external lodge , great room , parking and food

stayed at external lodge , great room , parking and food

the room was amazing. the very friendly welcom and early check in was realy great!

was really nice to get up and have a decent breakfast before making our journey to scotland

great hotel but poor hotel wifi connection and very bad mobile connection

great room service

this was amazing we i was traveling with two tired kids

this was amazing we i was traveling with two tired kids

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

was disappointing to return on our second night to find that the room had not been serviced and a room service tray had

that swimming pool was in another building so couldn't come straight in my robe

riverside bar was worth the visit alone

wonderful courteous staff. great gym and pool etc. stunning setting. comp bikes available

it was out dated and the room service staff had difficulty speaking english, which made some requests regarding room

great room with extra beds for my two kids and a great little restaurant!

gave me a late check out

wait for room service but it was exceptionally busy but food was nice so not really

also enjoyed the outstanding service from the 2 guys manning the lobby bar who were very accommodating when we ordered a pizza out of service hours

ability to pay a little more for early check in or late check out - based on flights

to get an early check in and late check out

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

late check out

long time to get through to room service

the breakfast was great with a good selection the omelette's were really nice and big

it's a shame the bar and restaurant isn't open at lunch but the swan is literally a hop opposite and great food and

clean friendly good breakfast room service

the breakfast bar had a good selection, also a good selection of cooked food on offer, breakfast was lovely

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

the noise from kids using the place as a playground is unreal

me that i should have already checked out when i had an agreement with reception i could have a late check out

having to pay extra for hotel parking, and wifi in the rooms

good wifi

the food and bar staff are

parking and proximity to heathrow airport.

lots of parking fairly quiet once the pub emptied out.

the location was good, there was plenty of parking and easy to park, the price was reasonable

very good wifi. close to airport. good price.

not much to do at the hotel for families, the only channel for kids was out of service

good small gym

the property has everything, including a good wifi signal and it s just across to the airport for a 5-7 minute

suraj at desk was pleasant and did his level best to get me an early check

i enjoyed room service, food very tasty and fresh

came on father s day so parking was a nightmare

room for 2 adults and a child was excellent with comfortable beds, very clean and we arranged a late check out

great bar & restaurant, staff went out of way to try and accommodate our request for an early check in

was our 3rd visit there it has everything you need and in a lovely spot nice and quiet and secure parking

complaints, just feedback - wifi signal was unusable but had 5g so that didn't matter

made a same day booking at burnham beeches hotel & spa after our flight was cancelled due to bad weather

the generously sized parking area not only provides logistical convenience but also serves as a suitable setting for

find , pool is small but just right for kids

staff was fantastic across the board. pool/spa/gym great

the facilities were excellent, the pool was large enough for both us and the kids to enjoy comfortably, even with other guests there

work desk available, hairdryer, free water and wifi access

no microwave and wifi drops often , no night staff

the room was very comfortable with free wifi and the staff was very helpful

the wifi drops after and there is no night staff.

rect elizabeth line)

oh and parking was also included

difficult to connect wifi

the wheatsheaf's public pub wifi was fine speed wise but a tad annoying to have to reconnect when starting / stopping using a

i wasn't successful in using the wifi but i suspect that's me rather than the technology

inside bar area was lacking, mostly restaurant eating

room service is also available & the food was delicious

that we couldn t get room service other than pizza

busy bar area on site and busy pizza kitchen

the price was excellent considering we got a suite and breakfast included

the laundry was good but only without the detergent...we have to shop for it.

everything that he ordered from the kids' menu was free: starters, main dish and dessert

very helpful as i was traveling with my elderly grandparents and young kids

very good breakfast very good gym

very kids friendly. the staff were amazing. the location is wonderful.

view of the runway was amazing. sports bar was very comfortable with friendly staff.

the internal bar closed too early. in from a long travel day and was hoping for a cocktail.

tasty breakfast, bed comfortable, friendly supportive staff, very clean room, bathroom, good wifi, very good price - would go there

the staff were amazing too, especially with the kids

we travelled with kids and requested the 2 rooms to be near one another, this wasn't possible, but they were at least

would answer call for room service, we had to go down the the bar in pjs to then pay 6 extra for it to be sent to our

gave us complimentary early check in and a larger room than we'd booked to scomodate my mobility scooter

no free bottle water, we arrived at 11:45pm with two kids and carrying 5 large cases and 4 big hand carry bags but staff not helping us, all by

free wifi was working flawlessly

couldn t connect to their wifi

had to pay extra 20 for early check in as no where to leave suitcases

used the gym facility

was close to our departure terminal when checking in we asked for a late check out, was told they could do 75 up until 6pm, we were quoted an extra 25/hr

wifi for my sister not good

clean & tidy & also had a guest laundry

additional fees for room service

nearly midnight for absolutely ages and the entire hotel had to evacuate, had to get my sleeping kids out of bed and take them outside

we used the gym and pool

wifi wasn t very good, but apart from that, great hotel.

breakfast was yummy

it also has a gym, pool and spa which are available to guests

if you wanna stay somewhere near airport and the family room makes it easier for us with 2 young kids

food in the bar was too expensive for what it was. drinks were expensive too.

min before we got our dinner: a mini pizza and salad, which was rough with two hungry and tired kids

our taxi was only £22 versus the shuttle bus that would have been £7/per person (including kids)

different route to enter spa areas

was genial, access was easy, parking no problem

convenient for london , own parking on site , free wifi , home from home feel , run by vinki , brilliant host , just like your

the room was clean and cosy and quiet and had a very comfortable bed and great wifi

great location, parking, friendly and clean.

wifi is sucks and no worth money at all

good iron, good tea, good parking, ace location

location for the golf day i was attending the next day

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

early check in

large bathroom, practical with kids

i had a drink in the bar as i arrived late, and again staff was friendly

location. price. bar and restaurant.

fab room , great breakfast , late check was brill

difference for breakfast between continental vs full english was not competitive, forcing you towards selecting

friendly staff, good cooked breakfast

spa closed 3 years ago but still advertised on some website but not their fault

excellent price , clean , quiet and safe parking

need to book in advance for the spa

called before i left for a early check in the receptionist agreed i could check in at 13:00 then once i had left she called to

at lancaster hotel & spa and was very pleased on price

for the airport well presented friendly helpful staff good value for money francisco in the bar was

absolutely enjoyed the breakfast and dinner in the restaurant, however, limited options for kids on both the breakfast and dinner menu

limited options for kids on both the breakfast and dinner menu.

other than the screaming kids in the corridor but that’s no fault of the hotel just inconsiderate

was very enjoyable as normal evening meal and drinks 100% my son and husband love the gym easy access to all terminals staff above and beyond helpfulness i love watching the planes land

very good location. free parking and hosts very friendly.

location, parking, hot shower.

it had ample free parking and as i arrived after the reception had closed

and served its person only issue i would say is the number just be in email for door at front and wifi never got told that but not an unpleasant stay for what i personally need bed was clean just a

fact that there was no wifi no tv and all we got was excuses after excuses all in all quite

good gym

overal the hotel is extremely easy to find with a great bar and restaurant - breakfast is plentiful too

swimming would have been great for the kids

avel free airport zone) free wifi early check in was possible

spa the bar, the food, the staff, the whole look of it, ive actually writing 4 reviews in a row as

we were also very happy with the english breakfast buffet

the thames hotel is in need of refurbishment, that is why i rated the room and the wifi as i did

location. friendliness off staff free parking and wifi. good food.

live act i the bar the night i stayed my brother really enjoyed it

bar at location

kids loved the christmas lights and decorations

bed. bathroom and shower pressure. gym.

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

room service very expensive

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because there was a constant clanging overnight which made sleeping a challenge

were traveling with kids and requested for bathroom with bathtubs

the bar was very limited with choice of drinks

prices in the bar and restaurant is pricey but also with prestige

off a long air flight from western canada and the hotel allowed early check in

spacious room, good wifi, good restaurant and very nice and receptive staff

pool was a little over chlorinated

a travel cot for my youngest, showers were really nice after a day of travelling with two young kids

i loved having access to the pool, sauna, jacuzzi and gym from 6am till late at night

pool, jacuzzi, sauna, gym facilities are very good

we wanted to be on site for early check in

would expect free wifi everywhere these days; it's actually charged for there

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

a spa or a massage facility would have been nice for tired travelers

location is fantastic too as was the very late check out we were able to have