pool was not warm enough

breakfast. 24/7 reception service

no wifi

room, breakfast & free parking

at the front desk is so awesome and can't say enough good thing about beatrice who keeps the breakfast going

bathroom was really small. no laundry room

no laundry facility

the gym was too small and without a pull up bar.

staff was pleasant and friendly the blackout curtains free parking and internet was

the bar and the desserts downstairs are great additions at this price

nice and small, liked all of the breakfast options for picky kids :)

very friendly staff. loved the hot breakfast and affordable even with pet fees

i was surprised by the very nice job they did on the rooms, the common areas and the pool

asked to take out trash and stuff outside the room which was very inconvenient especially with kids

they had a bar area with a tv but no bartender and tv was off

parking was

the pet cost of $25

i smelled the breakfast but didn't see it nor did anyone offer lol

selection of breakfast, nice area, right behind a gas station and down the block there's an amc movie theater

parking lot drinking and drunken activities. signage visibility.

didn't have free continental breakfast. the pool had flies in it.

small pool

from highway, super comfy bed, clean facilities, on site bar and grill

my husband enjoyed the fitness room

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

great gym and pool. friendly stuff

wanted a room with a whirlpool there was no room service and no chef

early check in

it was a great room but the pool was amazing, kids had a great time

was very polite and kind everyone greeted me i remember one of my kids even asked me do they know you

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

laundry not working, construction in the middle of the lobby

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

breakfast was very minimal

easy check in, comfortable beds, larger than average rooms, good breakfast included

the bed was king size and it smelled like fresh laundry

the shuttle bus is perfect to help you explore a bit further

didn t know my room had a fireplace very pleased

that is a huge plus to be able to sit in the hot tub after kids go to bed

breakfast was bland.

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

it was clean, great location, friendly staff, and early check in was appreciated!

there was no pool

wifi is the worst it takes forever for a whatsapp audio call

kitchen!!!

the pool was nice but small

location was good for us going to city & burbs, liked the sitting area & kitchen

its like a little apartment complex with pool and basketball court

they had free wifi,but didnt worked for us

the floor on the swimming pool was a little aggressive.

also, lady that checked us in could have pointed out we would be next to the pool

issue there are not enough handicap parking i am on crutches and had to park in a regular parking on the side

the room service isn t open all day, no

morning coffee bar was subpar

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

pet friendly

gym, customer service

pet policy. carpets could be changed.

parking lot was full of ice the duration of my visit for two days and there was only two chairs in

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

the pool area needs work too, my kids were swimming and i

very friendly and nice staff, quiet and peaceful outdoors space, ample free parking

fitness room great, extended stay parking available for people traveling out of ord airport

parking

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

the pool looked like it could use a refreshing.

the parking and cleanliness

they also have a guest laundry where i could wash my clothes

pool hours 7 am to 11 pm

hot breakfast, clean pool & friendly staff

and easy parking every night

staff, clean room, great breakfast, nice corner market for snacks and drinks, felt secure and safe

kitchen

price for hotel room with full kitchen, pool, gym, and breakfast

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

very clean, spacious and quiet room, excellent breakfast, friendly staff

maybe a little more hot breakfast items but still pretty good

having access to laundry is good too

there is coin laundry on site

laundry was cheapest i have ever seen

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

like a musty smell, they put me next to the laundry room where there was noise all the time

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

rooms were spacious clean and nice i like the pool and like having to make a reservation

there is a restaurant and bar on site

i like the place i wish the pool is bigger and the gym as well. i'll come back again

the laundry facility and the non working hot tub

free parking, friendly stall, quality

atmosphere just beautiful hotel period the breakfast buffet and the cocktail hour was also very very good

the carpet was fraying, and there was a noticeable red stain near the kitchenette area

nice room and great happy hour and free breakfast

laundry on site was very convenient

breakfast and pool

polite my room was clean restrooms where clean no smoke smell we had enough tails the swimming pool water was

staff was very friendly and they still serve free breakfast

liked the breakfast, it was good

room service after 10 and no glassware

do not like the fact that when i went to the bar at 9:30 the hosts set us or shall i say the bartender sets us

lots of fun places to dine. shuttle provided to shop and dine.

the kids loved the pool and hot tub

( the kids

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

hide away bed was not useable for my kids

my little family sure enjoyed the free breakfast with choices and the pool

he enjoyed the pool with other kids

my kids enjoyed the pool and having kitchen in the room

had 2 dogs who loved the pet comfort area to stretch their legs and do their business

pool clean

my kids enjoyed the pool and having kitchen in the room

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

pool was very small and no hot tub

we appreciated the free boxes breakfasts and also being able to reserve time at the pool

close to kids attractionsrestaurants and shopping

the room was also near the laundry with very high humidity

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

under construction, no breakfast pool or laundry facilities

there is no guest laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

no free breakfast

could also use a complete room service food menu in room

paid for the buffet breakfast for two and they didnt have it i was disappointed and looking forward to the

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

the size of where the toilet and shower area. also, no indoor pool

it s was very clean the breakfast was great

big room with fridge, clean, free wifi

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

staff, near a lot of shopping and dining, ample parking, very nice free happy hour and breakfast

not pet friendly

no microwave in the room. no laundry facility .

not a lot of variety with breakfast

thank you for having free parking available for your guests unlike other hotels that charge for it

a $75 pet fee, i would have like to see an actual pet relief area

way the staff approached me about a pet fee that i was unaware of

parking is good rooms are good kitchen is a plus restroom is good closet is great place and area

the parking is close to the doors

the breakfast

room smelled of old pets and not fresh

stove with oven, dishwasher, refrigerator,garbage disposal, microwave and nice size bathroom with wifi and cable

the gym and pool is very good

our daughter really enjoyed the pool and it was nice to have a room service option even though tip was

pot holes in the parking lot

also, if gm knows saturday and sunday are the high volume capacity days of the week, perhaps do parking lot

breakfast was a mess

no room service

the room service breakfast was ok

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

pool open early and close late, free wifi, free breakfast.

nice rooms, great pool and hot tub, wonderful workout facility

best thing about the hotel was the lagoon and the room service

no additional linen and it takes 2 hrs for room service

very clean and comfortable beds. the breakfast was extra tasty.

breakfast and location

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

location, private parking, exterior, interior.

pool kind of small. would have liked a hot tub

walls thin heard kids in hall...very noisy also the lack of selection in the snack room

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

the lobby / bar area was inviting with a pool table and board games

sheets smelled strongly of scented laundry soap

fact that the pool was too cold to use

they have an indoor pool but not heated very cold

including, front desk, managerial, breakfast, housekeeping very personable and helpful with complicated matters

had no hand soap, gym had no sanitary wipes to clean equipment, only 1 out of 3 tred mills

well presented breakfast and the laundry facilities were great

and comfortable room and well maintained facilities, reception staff was very helpful, plenty of parking

the wifi signal is poor. the location is far from the down town

daily room service

there was also an event going on at the event center in the same building so no parking was available when we

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

they did say that they allow pets

fine for adults, but other than the pool, not very kids friendly

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

mention of a $100 nonrefundable pet fee

guest room layout with a separate master bedroom and a nice living area and kitchen.

kitchen, sitting area, bedroom, and sink separate from toilet and shower for ease of use

the kitchen having an oven

fantastic breakfast

free breakfast. nice clean room. indoor pool and jacuzzi. wonderfull hotel staff.

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

the pool was good for kids

ice buckets, non-responsive, housekeeping, restaurant, not open during the day, and with no room service it

t really think of anything i disliked, breakfast was great, bar keep was great, amenities were great,etc

great location, close to o'hare, expressways & restaurants. great bar on premises.

should have been warned that there would be a charge for parking

parking

hotel was clean, we had free internet and free parking

the door leading from the parking lot to the hallway was supposed to be locked, but never was

the indoor pool was a welcome relief for the kids

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the beds were very comfortable, the room was big, the gym was good.

the only other thing was that we were there the dsy after a big snow and the parking lot was pretty slippery

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

wifi so slow, i didn't bother to use it

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the only little thing is the hours (9:00 pm is closed ) for the laundry

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

we were near the laundry room which we had to close the door since it was so dirty

the side door didn't open with a key card. the gym equipment should be more updated.

gym made me a little disappointed

was very helpful that we were allowed to take out our breakfast

breakfast was excellent with lots of options

breakfast was very good and room was very clean.

no refrigerator. no microwave. smoking.

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

had asked for non smoking room

even if you choose non smoking room, there is smoke smell in the corridor :(

i booked the non-smoking room however it smelled like smoke

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

clean and easy parking

the make your own pancakes was a great idea especially for kids, and they had a wide variety of other foods,

heated towels at the pool were a nice touch

paid ---$ for a christmas night room for my kids to swim and wasn't told till i checked in that the pool was

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

com, welcoming and very professional staff, huge room with great amenities, plenty of parking, amazing kitchen

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

a lot of free parking space.

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

convenient, comfy bed, plenty of parking, tasty breakfast, no noise, enough electric connects.

room service cleanly ness

too cold the pool water

the pool is still closed

place is always clean, the breakfast is great, the rooms are really good

couldn't wash my laundry due to a woman washing 10 loads having no consideration for others

free laundry, convenience store, nice size rooms

the free wash/dry laundry is gr8

little store, free laundry, kitchenettes

amenities free laundry

the room, the swimming pool, the workout room and the laundry area

didn't have breakfast

more than one simulator does not work in the gym (and the water in the pool was changed, i think a year ago

it sounded as though they had kids and they were letting their kids stay up all night

i really liked the room it was very clean and nice and they had a nice pool

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

room smelled as if a pet had been in it (ie wet dog)

breakfast was decent, staff politely and hotel fairly clean

the breakfast was also very satisfactory

although we did not take advantage of the bar there was a nice selection of beverages

my kids really enjoyed the big pool

pool area could have been a little cleaner

spa prices are over top and not affordable

breakfast was allright

spa restaurants bar location

my room was by the laundry room and i could hear it all evening.

loads of parking spaces

the pool

everything except no hot tub but there is a pool.

disabled parking was close to room.

pool temp could've been much warmer as the cleanliness of the pool room could have been

everything was perfect!! but the cold water in the swimming pool.

close to my destination. nice pool and gym.

i walked at the track at the park and even ate my breakfast out there one morning

it is an added plus to have breakfast and coffee in the morning

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the parking is free and it was a bed to sleep in

no free breakfast due to covid but they did have juice and coffee

i didn't get wifi . i think it was neglected by personnel

bar was excellent with a fully stocked selection of spirits and food

the fitness room was perfect!

room was clean, beds were comfortable and the pool was nice and large

shuttle ran too late to catch our flight so we had to rent a car

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

hot tub, pool, free parking, in a nice remote quiet area.

hot breakfast and pool access area

hot tub, pool, free parking, in a nice remote quiet area.

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

the swimming was cold could have been warmer, plus ac was on in pool area,

though we didn't get to use the pool, the outside entrance was right around the corner from us

very accommodating staff. good breakfast. great location for us. pool for kids.

four or five times and had no problem, this time my bathtub had no bar and in previous times never had a problem

the laundry facilities were clean & the beds were comfortable

the pool and hot tub were being worked on

pool was open, hot tube was closed

the parking lot was packed and we were originally told there wasn t any overbooking so parking wouldn

nice pool, too, although we didn't have time to swim

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

breakfast was cold

they had a nice, hot breakfast

easy, free and abundant parking. clean facilities..

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

rooms on ground floor near the reception area/bar get a lot of noise from the bar in the evening

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was

room was dirty and kids were running around in the hallway

although i did not use it to navigate the city, the complimentary o'hare airport shuttle service was nice

great location! clean , friendly and a good restuarant and bar -pool

the pool and hot tub were just perfect, room and bathroom very clean and food excellent

like cigarette smoke because there were people smoking right outside of the door leading to the parking lot

pool was warm and hot tub was large.

fitness center, pool and spa were top notch

everything was within walking distance and having a laundry on the premises was super helpful as well

parking was good

saltwater pool was fabulous

pool was cold.

breakfast was good and complete!

friendly staff, easy parking, nice accommodation

great breakfast bar options! plenty of good, nice variety, coffee / other beverages

parking was restricted due to the construction

parking lot not big enough.

had difficulty telling where the hotel parking was

free continental breakfast as well

i wish the pool was bigger

pool closed at 8 but we were happy it was open at all!

we enjoyed the free breakfast array, including hot items

large pool, business area available, and good size workout room with a large tv

of hockey kids, no adult supervision

only thing i did not like was the pool

they took out the hot tub and the pool was small.

the gym had one working treadmill out of 3

we had 2 adults and 3 kids but we made it work

were some obnoxious people in the pool yelling at random guests

location and breakfast

location,pool,

was strange that the pool closed before the gym

breakfast was excellent, great choices for food selection

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

no guest laundry room

everything except no laundry for guest ! that s extremely hard when staying a week or more

the restaurant and bar are a great feature