fast room service

ev charger

wifi rubbish

reasonable priced restaurant meals, wide range of bar drinks, all with friendly efficient service

ample parking

no kids options for the breakfast

a bar would have been more useful than having to wait for a waiter to find us

i loved the extra touches like magazines in the room, quality toiletries, excellent wifi and soft linens

very expensive pet charge of 40

wifi weak

room service forgot to bring my gin and tonic with olives and nuts to my room

went to use the gym which is free but to access the changing rooms i was asked to pay 20 as i did not have

facial treatment, private hot tub, swimming, parking, fluffy robe,

the grounds , gym and spar were awesome

i particularly like there champagne bar with its big comfy chairs and fireplace

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

no room service

nice staff, good wifi, restaurant good, train and airport within walking distance. store nearby.

that we had to pay an extra 50 as a deposit for room service just in case we used it!!

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

gym was great. beds very comfortable, quiet room.

good wifi. quiet room. easy to get to terminal

late check out a bonus

they had an laundry guests could use

i saw signs for a laundry but didn't use it

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

the rooms are very clean and comfortable with free wifi tea and coffee making facilities

parking, reception 24hrs, good check in no fuss, nice guy, very clean and spacious room, good room service,

the receptionist changed our room with two double-beds without fuss so we could put the kids to bed after a

room service menu very limited.

& had a good night sleep, the staff very helpful, cheerful & friendly on the first stay the wifi was excellent

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

room was located next to the laundry and reception and across from the kitchen

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

moth ball smell to the rooms. itchy laundry detergent

the single room is by the laundry and they start the machines really early

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

wifi did not work properly and there was not enough light in the bathroom

comfortable room, beautiful towels in the bathroom very pleasant, helpful staff and a very good breakfast

it s quiet and comfort beds (for us and for kids)

had room service in the morning full english breakfast was not good and freezing cold

dined in the cloisters & the terrace as well as having room service frequently

breakfast was great with lots of choice.

spa facilities were great, room was great. staff were very good, restaurant food was fantastic.

complimentary dvds and room service was brilliant

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

kids enjoyed the glass lifts

very expensive room service!

the gym could do with a clock and a scale and the rooms are a bit dated.

room) was instant brasserie expensive wifi slow, not 'high speed' hotel services via tv did not always load

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

to the north terminal, ease of check-in, freindly staff, clean quiet rooms, 24 hour room

so easy to fly from here made traveling with my kids so simple.

a 5 minute journey from the south terminal using the airport shuttle, which we easily did with 3 kids and 10

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

great breakfast and really appreciated an early check in after a long flight. cleaning great

very warm welcoming staff comfortable room , bar was lovely with a evening meal

room service was quick and food was hot, staff really helpful, check-in and out were speedy and the

in restaurant (dinner and breakfast) was very good quality and staff were attentive

laundry facilities and the food in the restaurant was very expensive

the grab and go breakfast felt lacking.

the pool and room was good, especially for the price

the pool was great for the kids. the restaurant was nice. 2 for 1 cocktails was great!

bar staff were very friendly

the cleaner tired to give us stuff from a dirty laundry room

gym should be free for guests...

swimming pool needs to be opens and to attend to all the time hopefully after the lockdown ends

it is noisy, with the sort of families who let kids run around all over the place

spa easy acces and top service

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

the only way to use the guest laundry is to download an application

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

the 24/7 self service laundry facilities were convenient and affordable

laundry was terrible

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

massive room, excellent price, good gym accessible 24/7 overall a great stay

it was warm and comfortable, the wifi was fast and the breakfast was very substantial

no pool, so had to move to a different hotel when my kids joined me.

clean laundry on bed and towels in the room

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

free wifi and a smart tv everything that i needed prior to an early flight

the wifi had a good signal for the internet

hot water, wifi, tv, heating, all ok

small issue with the laundry which was eventually positively solved

breakfast week day 6am - 9:30am check in after 3pm, check out by 11:00am plenty of parking

there is a bar you can sit in, it's when you come in on the right, reception desk on the left

wifi was poor strength though my room was serviced, two glasses remained on the window sill, not

convenient location. friendly and accommodating staff. prompt room service. quiet peaceful room.

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

super helpful staff and good choices for kids and adult in the restaurant

friendly staff, good food for dinner and breakfast, what's not to love

issues - radiator partially worked and had heaters but resolved next morning and similarly wifi was down but

dear, the twin room we had was just like it had been a former laundry room/ cupboard

no wifi

of a bistro for people like us who did not wish to join a coach party and appalling room service

30am letting their kids run up and down the corridors waking me up this went on for 30 mins til they

bar staff were so friendly also

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

you serve kippers for breakfast ensure the customer has a whole kipper - i was served one half and it seemed

wifi drops out quickly if you don t use it so you need to continually re sign in.

some things to note: - celiacs beware: room service is pizza only - trauma-sufferers beware: the fire alarm

feedback rather than any grievance, price could be better and when room service brings food to the room, i would

have been a little more clear regarding whether there was room service over the christmas period in advance

the room was so small that the person bringing in room service could barely fit

plus wifi connection isn't that good over there and the side view is on

room service breakfast was cold and returned

room service in hotel of that calibre

terrible room service option and food wasn t great

gym closed too early, no spa treatments

and we ordered room service that never turned

no bath plug and no hot food available from room service in the evening.

everything, spa was incredible

great spa facilities, helpful staff and the restaurant and bar services were of high quality

we were offered a table in the bar but that is a small room with round pub tables so that wouldn't have worked

breakfast let it down, it was terrible, overcooked everything

spa breakfast

spacious cafeteria, my kids could run around without disturbing other guests beds are very comfortable, we booked

room was very clean, breakfast was brilliant

the room was unbelievable, ordered room service quite late, the food was great and staff very accommodating

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both

breakfast was good beautiful

woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

wifi access could be problematic

as it was covid breakfast was room service and excellent

everything! took our dog and they made everything perfect for a stay with your pet