pool

the parking lot curbs and sidewalks need fixing and could trip up older travelers

the parking, the beds, the location

gym had everything one would want for a workout

t sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

there was only one person working the kitchen and he was trying his best

pet friendly/ fee's were responsible owners of a pet and have no problems paying extra fees, but

surprised at the size of the accommodation, full kitchen, large bath.

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

bars of soap would have been helpful due to two sinks

the heated pool and attentive guest service check in people.

more than enough parking for everyone

and microwave in the room shuttle bus offered by hotel to the wedding was only good for 20 people there were

property was in a nice location, kids enjoyed the pool.

close to shopping at montvale and wagmen s supermarket, nice staff and next door access to life gym ( the best

everything, the staff was friendly. the rooms are great, pool a plus, plus the location.

the indoor pool was great for kids.

love the room and hotel. bar and staff were great.

the fitness room looked really nice, and the onsite laundry was an added bonus

the fitness room looked really nice, and the onsite laundry was an added bonus

the breakfast was free but it's not a buffet style, you need to order the breakfast and there was a

nice lobby & good fitness room.

to get breakfast

the pool was great and so was the hot

pool on the inside

pool only on the inside

wish that there was a way to inform guests that the pool was out of commission

clean pool and spa

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

had pool and guest laundry

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

had to go to the hilton garden inn next door to do laundry

room smelled of pot, gym was 85 degrees, no ice on 2nd floor, cold eggs on sunday morning.

when asked about a room with no pets or accessibility

it has a pool and gym

the pool

didn t like the fact that the pool closed early, was there for one night and by the time i checked in it

quiet, target is very near and comfortable room with kitchenette

the next day i realized it might have been one of the kids staying at the hotel

the wifi was terrible and the carpet didn't look clean.

kids running around and yelling at midnight

i enjoyed the breakfast

good location and price . gym

room service not being available.

and the room service was good also, the room was clean including the bathroom

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

would have liked the pool to be slightly bigger and the gym to have a bit more equipment but was decent overall

parking

reception, guest services, room, breakfast...

im talking about the bar and snack and coffee

were bags laundry in the halls

my family got to enjoy the pool, basketball courts and the grill

kingsize bed with comfortable bed linnen and a large number of pillows, quiet location, very good breakfast

breakfast

also a man asked for the key to the gym who was not wearing a mask, nor were several people in the lobby (or

is right next to the laundry room, which generates a noise (although not big) during day time

i also was right across from laundry room very loud

around excellent property: nice people, good quality breakfast and well maintained facilities

just fantastic if i could live there i would. breakfast, staff(all), just terrific

the wifi didnt work with my mac laptop would have liked a pool..

there was laundry available, gym was nice, room was spacious.

free large parking

easy, free parking and plenty of spaces

breakfast bar was fresh with big selection

the indoor heated pool should be any time, not close at 10pm.

grill so there was not really a lobby where we could meet for drinks etc without going into the bar --ac --set

parking was very bad because of an attached bonefish grill restaurant and location within a

it was convenient to have the hotel in the parking lot of a mall. the breakfast was very good.

everything was great. breakfast was awesome. facilities was clean. overall great experience

parking

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best i've seen

called room service for 2 hours and all i got was a busy signal

nothing i didn't like at this location,i can only speak for the spa tub room never had any other

room was as stated . staff friendly and professional. great breakfast

night at the end of our trip and they had no problem with us doing that which saved us money for parking

noise coming from kids jumping on their bed at 7am the level above us....

it's impossible to remove pet dander

petty, super comfortable beds, room usually has a lounge chair or something like that which is nice

indoor pool and gym , and a very nice

wifi cuts out in the gym, and cell service anywhere is pretty much impossible

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

it has self laundry spacious bedroom

pricing at the bar and bistro

if you re coming here to swim with your kids indoors during the winter months, find another hotel

gym was small, but they always are

clean and spacious rooms, free use of laundry room

chose this hotel for the pool, so the kids could splash around in the evening

the gym was ok, the rest didn't have anything special

no gym

no capacity issues with the gym

in particular, gym, pool, laundry were all great

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

laundry is near the pool

the cleanliness and laundry site

was a strong smell of cat urine by the laundry room

me and my kids loved it

wifi never worked

breakfast of eggs and potatoes taste weird that they need to change the oil

the breakfast was delicious.

pool and gym not open due to coved. other hotels in the area have them opened.

i was expecting a pull out sofa for our oldest son so we had to book a second room for our 3 kids since all of

pool/gym closed & boxed breakfast (though understand all due to covid), so can't really hold against

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

check in was pleasant staff very helpful offered late check out

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

the ours the bar was open (no coffee after 9:30?)

pool was a bit too small to try . good for kids

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

the laundry room was a few doors way from us and early in the morning we could hear every word they

floor by the laundry

it also has laundry, which is very convenient to have

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

also, the laundry center was be helpful

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

very clean, excellent staff and great breakfast.

would say when renting a suite with a kitchenette i was expecting pot and pans to be there to cook with but

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry facility.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

in hallways plastic bags looked like someone left laundry in halls as well

ice machine non-functioning and no laundry bag in closet.

also was surprised there was no laundry room available

free wifi, free breakfast, free parking

wifi poor breakfast plain

wifi was good, room was clean

the check in process was a breeze and the continental breakfast was very nice.

not happy about only having one microwave per floor in the laundry room

somewhere between too much fabrize and dirty laundry

the dryer was not clean and the microwave was on the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

that near by there is a supermarket, and the laundry room.

nice place. really busy. bar and restuarant great place

parking lot not well lit at night

has a gym and pool

also, i called to inquire about the shuttle service at doubletree and was instructed to make arrangements when

their gym and pool were closed due to covid

laundry on site and free

guest laundry washer

no room service after 10pm no good for late arrivals ..no lunch available during week

was disappointed the bar and restaurant were closed

the gym equipment is dirty and also rusting

laundry facilities

wish the pool had been open later, wasn't ble to take advantage of it of gym

parking is a pain would be nice if they offered valet

there kids were jumping in

we booked a double bed room but was given a single bed room for four of my kids

warwick, ny and chose this location because the rooms were a good size and there is a very clean laundry facility

laundry for guests but no laundry detergent available i understand brand new management this week,

huge group of school age kids filled the lobby and hallways

location restaurant mason jar on the property,indoor pool fabulous complimentary breakfast

it was very comfortable stay over all. we also got a good use of the pool at night .

love the layout, and pool/laundry/ alcohol purchasability at night.

no soap in the room at the sink or laundry bag in the closet 2

beautiful pool indoor, and, last but not least, a laundry

was one washer and one dryer in the laundry room

clean and nice place to stay. laundry machines are nice to have available

might i add you have to pay to join they re rewards program just to get the wifi i think it s like $5 or

the pool was small

the parking

paper in room and had to ask for more, never received more towels so one person had to take gym towels and use

clean, friendly, nearby, nice breakfast set up

the coffee and breakfast was good, and i liked the couch area in the room, and i liked the little bar next to

kids were comfortable really enjoyed this stay

was closed; which was one of the main reasons for us choosing the hotel, our kids were looking forward to it

gym but workable

easy wifi access, roommy

no laundry

breakfast room service - no privacy in bathroom as all the doors and part of the walls are sliding doors - no

check in and check out, complimentary breakfast

rooms are clean, room service and breakfast are also really good

free breakfast and wifi

only a single laundry location on the facility is inadequate

laundry on 3rd fl, unlimited good coffee

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

laundry and gym room can be better

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

breakfast was good. coffee always available. laundry facility included.

laundry room and bed comfortable

i liked the porridge which i do not usually enjoy and the laundry service was very cheap

staff rooms breakfast laundry

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

bar was closed till 5 pm

they gave me an early check in

i had my four grandchildren with me and we had to eat in the bar area for

gym

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

location, great gym open 24 hrs, restaurant has good menu options although the menu is small

and wifi systems were not working constantly, freezes or loose channels while working or watching on

the easy parking, location, comfortable beds

ice machine and laundry out of order

restaurant was severely limited and laundry was not in service.

bathrooms are ok, mold in grout and laundry facility, dryer did not work

the bed was very comfortable. room service was great. the hotel very nice

i didn t go to breakfast

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

one elevator was out of service for our entire stay suite refrigerator not working (fridge in kitchen

the bed was comfortable. good internet connection. empty gym.

i was in the very last room on my floor so i may have been below a utility or laundry room

parking was so full i had arrived late into the evening and had to park very far from the

don t clean up around the mom's with small kids

it was amazing and it is a kids friendly.the front desk was very helpfull

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

not enough parking

parking the car was difficult

parking lot is a walk from front door

comfortable accommodations. great fitness facilities.

very cooperative and ready to assist at any time the room was great interm of : 1- clean 2- room service 3-

not much. gym was filthy. no towels. two cocktail lounges. none open all weekend v

the fact that there were eateries available on the lower level of the hotel since there was no room service

friendly and helpful staff'.and the buffet breakfast at the restaurant!

i had to wait for couple of hours with my small kids for finding another hotel which is around 1:30 am

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

pool is officially open

the open pool is wonderful too

self parking may not be available , but you can use the valet parking

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

this is the second time we stayed there with our kids, everything was super clean, kids were able to use the

parking is amazing, very convenient

don't have utensils to cook or eat with in the kitchenette and only 1 frying pan

the staff were exceptionally pleasant. the bar tender joey was great. breakfast was very good.

there is a brand new laundry room with many machines

there was a laundry in the building

breakfast was ok

room nice a lot of space with a kitchen

free wifi offered in the room and a business center is available at the ground level should you need to

spa services are very limited and extremely expensive.

i couldn't go to bar with my little tiny dog.

charge for wifi service

pool, bathroom

the swimming pool and gym were a great addition.

our room was very nice, the staff were great, and the bar was great!

i asked to switch and they made me move my stuff with sleeping kids in the middle of the night even though the

room was big and beautiful, there wasn t cheap hotel bar soap but actual pump bottles in the shower as well

wifi was not free unless you join hilton honor program

it's like they reheated food or more like frozen plus no room service

small laundry facilities

there is no room service during the day/night or full service menu during midday

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and

stains on carpet, wifi didn't work, broken shower head messed up my romantic weekend with my

very poor wifi connection

we love this place. our kids have a great time at the pool. the staff is always friendly.

room service was

pool was heated and felt great to swim in it

no grass area considering they are pet friendly.

one elevator smelled of urine (likely from pet) and in the morning an elevator smelled of smoke

so of course i had 5 disappointed kids

full breakfast has a good variety, and it's really fun to people watch, especially families from many

the breakfast was done with care by the lady's who prepared it

the hotel wasvery elegant and clean lots of parking

so of course i had 5 disappointed kids

pool, good breakfast, friendly helpful staff, laundry facilities, tons of space.

lots of parking

clean, reception, and free parking

it was conveniently located and had great parking.

the swimming pool was fun for my families! we were here for a hockey event.

no microwave in room no room service no laundry

no laundry

room very big. i don't use shuttle. the location was good for the competition.

is not in line with a 4 stars hotel, the man who serves in the bar is so rude, we ask for towels that they didn

able to leave my car and get a shuttle to the city put this hotel over the top

is hard for us to do the laundry

is hard for us to do the laundry

stain unless they opened it to make the bed you put you make the pull out bed yourself but laundry attendants

kitchen, storage space, neatness, clean, ironing board, ecofriendly, convenient location, laundry

i like that it is pet friendly. also very clean.

also the gym room, laundry room, etc

laundry room was on the second floor, where it was not easily accessible through the elevator

room was next to laundry room

have been told room was next to the hotel laundry at time of check-in

left opened garbage trucks woke us up early in the morning room was directly across from hotel's laundry

the facilities were good,laundry ,intrent,and business center open 24hr

laundry convienence

club at the facility for months, yet said they did not have enough staff to ensure that all the kids were fed

parking fills up quickly

did not get room service. staff not welcoming.

everything was great! beautiful room and lobby.i did laundry and staff was so helpful.

the laundry room for guests was out of order and when asked if we could please use one of the maids

very friendly and helpful staff, solid breakfast, and fun pool!

breakfast was great, the room were clean with lots of space and storage

the kids loved it

laundry detergent scent but better than smelling cigarettes i guess

in need of some upgrades and there was a bit of a smoking odour

rooms were up to the mark and they also gave complementary breakfast.

clean good wifi close to nyc by car

they said free wifi, there was no wifi