i was in the very last room on my floor so i may have been below a utility or laundry room

the only thing we did not like was that the snow in the parking lot was not removed

it was awkward eating breakfast at small tables or on laps.

continental breakfast

i will not be going back to this hotel when i have kids

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

i liked the porridge which i do not usually enjoy and the laundry service was very cheap

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

the room, access to laundry room, and fulfilling breakfast.

laundry room and bed comfortable

no laundry

check in and check out, complimentary breakfast

the breakfast staff was very friendly and helpful

expired yogurt for breakfast and got my kids sick

night there we were walking to the gym and the hallway smelt like someone was smoking weed the entire hallway

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

i saw a coachroach in the hotel laundry room

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

very clean, great location, good breakfast & parking

we did not use the pool or the workout area, or the bar and food service

ice machine non-functioning and no laundry bag in closet.

in hallways plastic bags looked like someone left laundry in halls as well

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry facility.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

the cleanliness and laundry site

was a strong smell of cat urine by the laundry room

laundry is near the pool

smooth, early check in with joanne

many times didn't have yogurt, or milk for the kids

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

the on-site bar was open late, which is great for late arrivals

pool is seasonal

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

fun bar with dance lessons. tasteful renovations and decor.

spacious room, pool (until labor day, when it was locked).

gym is small but good life fitness equipment

bedroom separated from the living room and kitchen

was pixelating all day and there was no phone in the room it had too many glass mirrors we had no pool it had

no late check out

clean and spacious rooms, free use of laundry room

spacious rooms, good coffee maker, nice little gym and friendly staff

the place was clean. they offered pet treats.

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

a limited continental breakfast would have been nice. kids should been able to eat free.

pet stay too expensive

also i had heard from other travelers when i was sitting at the bar that their food at restaurant was overpriced

awesome property. staff friendly and very accommodating. pool was so clean and warm

we love this place. our kids have a great time at the pool. the staff is always friendly.

nice rooms and indoor pool

charge for wifi service

the swimming pool and gym were a great addition.

we enjoyed the pool, gym, and in-room dining

pool, bathroom

the swimming pool and gym were a great addition.

there is a brand new laundry room with many machines

there was a laundry in the building

the place is very pet friendly

breakfast was not great but everything else was really good

my room was spacious, i liked the kitchenette and living was separated.

small laundry facilities

unfortunately the gym was down 2 treadmills during our stay

the front desk staff was great, they accommodated my early check in request as well as my late checkout request

i'm only still typing until the bar below here gets to green

very poor wifi connection

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

great location, love the laundry room and gym top! ?

location is not the best, breakfast sucks and no functioning laundry at time of stay.

self laundry

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

room service not being available.

and the room service was good also, the room was clean including the bathroom

needs more parking. my room was in putnam but had to park far away.

sweet smell in lower level room that must have been intended to mask pet odors

setting is peaceful, charming and historic; the two pools (indoor and outdoor) are fun and the gym was excellent

no room service and dining was limited menu needed handicapped parking near room

pool and staff are wonderful

the parking

gym is having literally 90s instruments with rust and half not working, building is old, and

a death trap for kids

breakfast options were not that great but manageable. coffee was great though

my kids were uncomfortable while there was smoking and loud music

residence inn had a full bar and the restaurant applebees is next door but they also offer roomservice

the kitchen staff. hotel employee is so friendly & helpful. pleasant demeanor.

small gym but totally fine, and great breakfast

breakfast was nice and a particular lady in the kitchen was

unfortunately there were some renovation works so didn't hsve access to their gym

laundry facilities

understand there's safety precautions but if a parent doesn't mind the kids in a hot tub neither should day or

the view was of the parking lot/other building.

there kids were jumping in

kids doing cannon balls and throwing footballs

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

the dryer was not clean and the microwave was on the laundry room.

not happy about only having one microwave per floor in the laundry room

that near by there is a supermarket, and the laundry room.

somewhere between too much fabrize and dirty laundry

it also has laundry, which is very convenient to have

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

floor by the laundry

laundry on site and free

guest laundry washer

was disappointed the bar and restaurant were closed

location, ease of parking

it was a good value and the room service meals were excellent.

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

i loved everything. this is the best place to stay in the area, bar none.

the bar and lounge and breakfast. the staff was awesome.

clean, comfortable, quiet. nice bar in lobby area.

pool was a bit too small to try . good for kids

great location for shows at cap theatre. decent bar food.

the l2 ev charger on the non handicap spot is broken.

wish there was free breakfast, cups in gym area, and free parking.

gym facilities were not available.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

kids enjoyed the pool, until 10pm a plus

the bar closed at 10 pm on new years eve!!

we loved the breakfast! the room was clean and comfortable. also used the gym quite a bit.

the omelet was made to perfection, i mostly used the room service, and it was very good.

there was a used bar of soap in the shower when we checked in

room service actually surly and aggressive

the workers in the bar area and pool.

cleanliness, room service and location.

that it would have been nice if laundry could be used by yourself as service costed a bit too

restaurant was closer, no breakfast available, no room service very poor service at the

the 'free' drinks tokens were a great bonus and the hotel bar was vibrant with a great selection of drinks

like canalization if i switch off the ac, staff was sometimes friendly, sometimes indifferent, wifi was

and gym is part of hotel

bathrooms are ok, mold in grout and laundry facility, dryer did not work

restaurant was severely limited and laundry was not in service.

ice machine and laundry out of order

the 5 star i give is for the room service.

the room was great the staff was great pool area clean the gym was great

no microwave in room no room service no laundry

no laundry

my family didn t seem to mind but it bothered me and i asked for room service to clean the room the next day

gym wasn't maintained properly, rusty equipment and uncleared floor

i wish the bar at the hotel would of opened earlier.

placed on the 3rd near the laundry or maintanence area it was very noisy along with the very loud and inconsiderate

could have a more variety of breakfast options

it was quiet in the halls too, too loud kids running etc

the gym was nice with treadmills and weights

-this hotel is in the middle of a very horrible neighborhood - a lot of noise - many people with kids, i couldn

the wifi was the worst, room

room was very clean and spacious

pet friendly hotel with lots of grass

the bar wasn't taking cash and the atm was broken

a little far away from my grand-kids , but worth the drive t the north shore

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

one small tiny pool for two merged hotels and not monitored as there was like 20 kids jumping in and all doing

the pool, parking and breakfast were great

it’s hard when you travel with kids and an elderly parent to have to leave and try and figure out where to

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

kitchen

breakfast was busy but enough options for my husband and kids to be happy

valet parking, full kitchen

love the pool, because my kids were able to swim

breakfast was good

awesome gym , with full amenity

service for just cheese pizza that was an hour over the expected wait time for tired and hungry kids

i didn't like that the breakfast buffet was not free!

breakfast was excellent and staff are wonderful..

the app for room service was a little problematic because it didn't record my room number (this happened to

cleanliness, order, room service

and helpful reception staff (they allowed me to charge my phone at the front desk while i ate breakfast)

entrance for the people staying at the hotel so that they don't have to pass the people at the bar or restaurant

new and clean hotel, location is close to the subway station, daily room service

bed great breakfast room service but best was our ride in your gull wing tesla

nothing much, really. the location is nice. the free parking is good to have.

we had continental breakfast in a beautifully decorated room with fire and view of the harbor with few jolly

and decor, complementary breakfast and coffee, restaurant is exceptional

$100 a night incidentals, no microwaves, no fridge, tight parking lot, the breakfast could ve have been better

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

during a meal you have music from the bar and also music which appears to come from the kitchen area

i heard some kids, but i loved they mature eclectic vibe

very busy holiday weekend had the pool packed to the brim with kids, even the hot tub we couldn t just sit

had the offered breakfast, bagels not the best and hard

com advertised that there would be (additional cost) laundry facilities, and there was not, none we could access

with answering my questions & directing me to a nice welcome package (roll of paper towels, laundry items, coffee

i waited for 3 hrs to enter in my room with my wife and 2 little kids

emailed the property several times regarding an early check in they responded and i confirmed the time

the gym is good and the business center and lounge are beautiful

pool

com explicitly states that there is an active swimming pool and hot tub as well as breakfast - all of these

gym had everything one would want for a workout

parking accommodations was a nightmare

ac, tv, and wifi were good

there is parking, 24 hour laundry next door, and a good chinese restaurant on site

in a sketchy area attached to a laundry mat wasn t sure if i was in the right place

parking difficult with laundry patrons taking many spaces

there was no plastic laundry bag

the parking area is supposed to be exclusively for hotel guests, not for laundry services

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

no pool, spa or exercise room

they have a la guardia shuttle but we forgot about it

the wifi is kind of slow

on the morning of our departure, we expected to pay for laundry once

we had quite a bit of clothing and luggage (traveling with kids

we enjoyed the athmospherehe at the hotel bar and really fell in love with harlem

the staff are not friendly, especially to kids.

hotel bar was very cool and the location was perfect

hotel staff used guest elevators for laundry collection/disposal while guests were in the elevator

also that the laundry facilities were available to guest

wifi was wonky my last couple of days, my devices would keep connecting but then disconnecting

didn't like that there wasn't a restaurant in the building; however, there is a breakfast bar and during a finite

location, the gym, the front desk. staff was very nice and helpful.

laundry convienence

the facilities were good,laundry ,intrent,and business center open 24hr

large room, clean, good bathroom, nice lobby, free parking

club at the facility for months, yet said they did not have enough staff to ensure that all the kids were fed

they have a bar open 5-10pm and the indoor

laundry detergent scent but better than smelling cigarettes i guess

next door to the highway and they have an oncoming ramp with cars so it's hard to get into the parking lot you

plenty of parking. friendly service

we weren't told about breakfast

self serve breakfast as much as you can eat

room near laundry room

in other hotel, there is a room with computers, laundry room, beautiful landscaping, etc

no pool, no spa, no laundry

beds are not queen size, room is small and no pool for a lot of money

wifi was poor.

breakfast was convienent

location, right on a very trendy happening block, near train, great park for kids one block

wifi did not work

hole stay bad breakfast dirty bathroom had to call for room service room was severed cleaned to after 4 pm very

gerald who ran the breakfast bar was terrific. a very good man indeed.

free wifi. marco polo restaurant was very good. room, beds were comfortable.

ordered room service and took a while to get food

the food i ordered from room service was not a repeated experience

daily -good complimentary very good breakfast bar staff were pleasant as was the bell boy/man kitchen staff also

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

everything was great! beautiful room and lobby.i did laundry and staff was so helpful.

the laundry room for guests was out of order and when asked if we could please use one of the maids

decent sized room, cable tv, free wifi.

the breakfast and free parking is great

the wifi, tv, or phone did not work.

breakfast was great. waleed the breakfast cook was great.

onsite parking; has bus that can take you to flushing downtown within 5 minutes; has gym and

plentiful access to free parking

was very nice every day shuttle was very nice to the airport

staff was very friendly and helpful. breakfast was great. shuttle was great.