pool was great the people at the desk was very nice

the breakfast was great

friendly staff, great breakfast. free wifi and free parking is great.

the parking

the breakfast selection was not that great but we managed with it.

laundry facilities

staff are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

the gym was of a good size with numerous machines and weights

kids doing cannon balls and throwing footballs

are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

that near by there is a supermarket, and the laundry room.

the dryer was not clean and the microwave was on the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

not happy about only having one microwave per floor in the laundry room

somewhere between too much fabrize and dirty laundry

room too close to laundry and pool. chemicals smell too st

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

the laundry room was a few doors way from us and early in the morning we could hear every word they

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

check in was pleasant staff very helpful offered late check out

i like the little bar that you had in your lobby and the staff was awesome

would have enjoyed a kids menu or some kids options, and or microwave in the room

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

that there were so many areas to explore and the indoor and outdoor pool was a huge plus with the kids

sweet smell in lower level room that must have been intended to mask pet odors

next i will know to ask about “neighbors with kids

our requests for adjoining/connecting rooms and all on the same floor as we were there with our kids and their

the gym, racket ball court, etc was all beautiful, the

there is a brand new laundry room with many machines

there was a laundry in the building

lovely hotel, very large suite, breakfast was great

great suite, fantastic wifi and sumptuous breakfast!

my room was spacious, i liked the kitchenette and living was separated.

charge for wifi service

we enjoyed the pool, gym, and in-room dining

really liked the gym and the bathroom

we enjoyed the pool, gym, and in-room dining

spa services are very limited and extremely expensive.

small laundry facilities

the wifi

many restaurants within walking distance, a mall next door, a nice lobby for lounging , a full bar and convenient

good gym

also bed was super comfortable and bathroom had hot water and bathroom was comfortable and wifi was great

great shuttle service to and from the white plains airport

enjoyed having a light dinner and drink at the bar with nice service and friendly staff

mall, whole foods and cheesecake factory which especially comes in handy for families who have kids(s)

room service brings food and coffee in to go cups and packages

one elevator smelled of urine (likely from pet) and in the morning an elevator smelled of smoke

clean and spacious rooms, free use of laundry room

on vacation with my kids seven of them but the pool was closed

because i reserved a room for 7 nights i was told that i could get room service every 4 days

we were able to early check in and late check out

a limited continental breakfast would have been nice. kids should been able to eat free.

room service not being available.

and the room service was good also, the room was clean including the bathroom

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

self laundry

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

laundry was expensive--$2

great location, love the laundry room and gym top! ?

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

very busy holiday weekend had the pool packed to the brim with kids, even the hot tub we couldn t just sit

friendly staff, clean, cozy, delicious breakfast.

breakfast ordered from the menus was wonderful and worth the price

room service was a bit slow and we couldn t order food to our room but that was literally the

was a strong smell of cat urine by the laundry room

laundry is near the pool

the cleanliness and laundry site

breakfast could start at 6am. and pool opens at 5pm

parking was ideal

in particular, gym, pool, laundry were all great

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

didn't like the fact that i was unaware of the pool not being open and there was a to-go bag breakfast instead

also, i did not know it was a pet friendly hotel, the dogs we all friendly but roamed around the eating areas

fully functioning kitchen in our suite

ice machine non-functioning and no laundry bag in closet.

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

in hallways plastic bags looked like someone left laundry in halls as well

laundry facility.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

the omelet was made to perfection, i mostly used the room service, and it was very good.

booked hotel specifically because it had a spa tub - did not work for last 4 days of my trip

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

requested an early check in and got one after speaking to the manager of the front desk

room service actually surly and aggressive

i was in the very last room on my floor so i may have been below a utility or laundry room

the breakfast hours should be extend to 10am. not 9am.

no kitchen aid

our kids were hoping for pancakes or waffles

gym small but pleasant and parking was good

laundry room and bed comfortable

also, the laundry facility consists of only 1 washing machine

staff rooms breakfast laundry

the room, access to laundry room, and fulfilling breakfast.

- pleasant and easy staff full amenities including fitness center, parking and laundry

no laundry

we loved the area and also free parking

facilities were good, had access to the gym which was good

larger parties at the hotel (using it as a venue) took up lots of parking, spaces were still available but much

free breakfast and wifi

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

parking the car was difficult

parking lot is a walk from front door

not enough parking

parking is a little far from entrance

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

airport shuttle service even for a price

and gym activities open not to much to do

parking, free wi-fi, clean rooms, and a friendly staff; there is nothing more that you could ask

pool closes to early.

large, well appointed gym

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard

clean and comfortable. very friendly staff. nice bar lounge area.

i needed a late check out and the staff allowed me to do it despite the fact they were busy.

wish there was free breakfast, cups in gym area, and free parking.

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

kids and dogs in the hallway very late and very loud

that weren t dusted and there was mold they were very stingy with the toiletries having only 1 bar of soap 1

the bar is cozy and the bartender is wonderful

t sleep well because air conditioning was so loud turing on and off- no room service - no breakfast to purchase

ac, tv, and wifi were good

my love the pool area.

there was ample parking and the bed was comfortable.

possibly offer a set time and option for complimentary breakfast

restaurant breakfast

desk said pool was closed due to emergency

arrived and wanted dinner but were told there was a party and we'd have to order room service

pool is seasonal

the area adjoining the enclosed pool area was not inviting.

i felt like home, the design layout was design of comfort to make the customer feel like home, kitchen, bathroom

spacious room, pool (until labor day, when it was locked).

my kids went to ask for sugar for tea as it was not away in room the front office denied and when call

the friendly staff and immaculate condition of the room. the breakfast was good, too!

treadmills in the gym were broken

parking and not far away from restaurants and town

which had a swimming pool within the hotel premises

granddaughter loves the breakfast and the pool

ample, and free parking with multiple restaurants within walking distance

had pool and guest laundry

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

had to go to the hilton garden inn next door to do laundry

the exercise bike and treadmill in the gym did not work.

selection for breakfast options, beds were not that comfortable in my opinion

the breakfast and pool room was neat and clean

didn t like the fact that the pool closed early, was there for one night and by the time i checked in it

the pool

kitchen utensils were included, the tv had streaming services, and the staff was friendly and

breakfast for me was good.

$100 a night incidentals, no microwaves, no fridge, tight parking lot, the breakfast could ve have been better

room service was great experience

bed great breakfast room service but best was our ride in your gull wing tesla

perfect bar scene at l'escale

fix the giant pothole in the entrance to the parking lot

didn't like that it seemed that u we're supposed to have an indoor pool and my kids were so disappointed

the wifi was terrible and the carpet didn't look clean.

had no pool no gym under construction and no vending machines no breakfast very dirty tv didn't work i am very

many things so called breakfast was a box with chocolate muffins in plastic and kids’ juice

laundry on site and free

guest laundry washer

room service was very helpful

it was a good value and the room service meals were excellent.

the beds were very comfortable and parking was

having a laundry room was something i really liked

availability of microwave and place to wash laundry was nice

the room was large, comfortable, and dark at night. there was ample parking.

staff extremely friendly and helpful. late check out was a real bonus. lots of parking.

wifi didn't work and the front desk was unable to help

small room no laundry service

parking, they should have kore parking for guests out front

wifi very on again off again

room service and the food were very

i arrived late friday evening and after checking in promptly ordered room service

everything, the staff was friendly. the rooms are great, pool a plus, plus the location.

pool, jacuzzi, balcony, outside area

property was in a nice location, kids enjoyed the pool.

awesome lounge and bar on premises

good location and hotel had good amenities like a gym ,indoor,outdoor pool and restaurant.

the fitness room looked really nice, and the onsite laundry was an added bonus

breakfast situation could be better.

to get breakfast

too many high school kids when we checked in

nice lobby & good fitness room.

also for a long stay which mine was, i would have appreciated a laundry room, which there was not

we also enjoyed the indoor pool with the kids

so, everything i had like; water and juice for the kids were at room temperature

the food was a bit pricey, but food came out of the kitchen quickly

for my husband and i were already free so for our inconvenience they would pay for our two kids

there was laundry available, gym was nice, room was spacious.

it was nice with a great breakfast

it was exceptionally clean and there was plenty of parking

friendly staff, ease of check in/check out, clean room and great breakfast

easy checkin, clean room and gym.

my favorite part is always the breakfast; also the coffee/tea bar all night long.

the breakfast was amazing. the hotel was very clean. personal was very curteous.

it was convenient to have the hotel in the parking lot of a mall. the breakfast was very good.

grill so there was not really a lobby where we could meet for drinks etc without going into the bar --ac --set

everything! the room, location, courteous staff, breakfast was great

the bar had good hours and food

she was helpful, easy to approach and talk to and helped my kids make waffles

kitchen was sufficiently stocked with utensils and appliances

small gym but totally fine, and great breakfast

breakfast is ok for me but could be better in terms of the quality of products

bathrooms are ok, mold in grout and laundry facility, dryer did not work

restaurant was severely limited and laundry was not in service.

ice machine and laundry out of order

very good gym and pool. good breakfast.

food is good, plus the room service is pretty quick

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

be aware that the wifi is very poor, and there is very poor cell phone coverage.

a night expect 5 star accommodation and service cheapo products toilet paper was cheap single ply wifi didn

very untidy pool and lounge area with a nice fireplace but all filthy and run down

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

it has self laundry spacious bedroom

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

if you’re coming here to swim with your kids indoors during the winter months, find another hotel

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

it s 9pm and we just checked in with 2 devastated kids

also was surprised there was no laundry room available

was great, reception was great, housekeeping was great, breakfast was great

comfortable and breakfast smelled great but couldn t stay to eat

wifi stopped working after the second night of stay.

free wifi, free breakfast, free parking

that it would have been nice if laundry could be used by yourself as service costed a bit too

like canalization if i switch off the ac, staff was sometimes friendly, sometimes indifferent, wifi was

the hotel also provided free wifi, 24h reception, gym, restaurant and a bar

gym is good enough

the one chair available is more of a high bar stool

of $50 was added to the price of the room that was not mentioned on your website when you bring a pet

room was very clean and spacious

lot of teenage kids running around the property with no supervision

bar and restaurant are on the third floor attic space with no elevator and limited choices for

for $400 a night the breakfast was really a disappointment and underwhelming

no laundry

no microwave in room no room service no laundry

furnishings/ building somewhat dated, gym was very basic, but covered enough with dumbbells.

shuttle to the city. closeness to the highway.

hot tub and gym closed

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

i had two young kids who like to take their time

close to the city and easy off i 95. excellent breakfast.

there s no wifi

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

breakfast could have at least one halal option

this is the second time we stayed there with our kids, everything was super clean, kids were able to use the

breakfast was busy but enough options for my husband and kids to be happy

love the pool, because my kids were able to swim

bed so comfortable. glen bar excellent service and food

restaurant at breakfast

the breakfast was great wide variety. the staff was very polite, professional, and kind.

friendly and helpful staff'.and the buffet breakfast at the restaurant!

service for just cheese pizza that was an hour over the expected wait time for tired and hungry kids

awesome on river laundry luis serving breakfast was amazing shower great black out shades

there is a laundry room

location (you can walk/ride a bike by the river to the town center), nice and warm indoor pool, breakfast with

breakfast was delicious with a variety of healthy options

room service didn't come to our room. wasn't notified if this was due to covid or not